Re: [U2] Consuming web services
I use either Python, Perl or PHP to broker the SOAP connection and pass info back through either statefile temp files or via stdio using EXECUTE's I/O handling. You could also pass data via pipes but it can get messy. Statefile temp files allow for queuing of transactions that don't have to be real time. Check out the Validating Addresses article I wrote for one of the Jan/Feb issues of Spectrum. (I don't remember the year! I must be getting old!) Regards, On 10/3/2012 4:56 PM, Jeff Schasny wrote: I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? -- Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: glen.batche...@all-spec.com Web: http://www.all-spec.com Mobile: http://m.all-spec.com Blog: http://blog.all-spec.com 24-hour Automated Voice Response. Get order status and tracking information 24-hours a day from any touch-tone phone. Call now: 877.404.6165 [910.550.2220] (you will need your 6-digit order# and the ship-to postal code of that order) D U Txt? Get order and tracking info via SMS/Text. Add your mobile# to MyAccount to activate. Text your 6-digit order# to 910.550.2220 to get order status. Text track, and your 6-digit order# to 910.550.2220 for latest tracking info. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming Web Services
Tony and Ben are right on... Invoking Stephen Colbert's concept of... "The Word"... the word is... "MiddleWare". As legacy U2 was ahead of its time... by building-in middleware technologies... it is easy to lose sight of what belongs where. --Bill -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Tony Gravagno Sent: Wednesday, October 03, 2012 6:31 PM Subject: Re: [U2] Consuming web services I do the same as Ben but with .NET: -- Local U2 <> .NET client Remote server Pick is a database server, not a communications protocol end-point. We simply should not be doing direct comms from this platform anymore, given the huge number of mainstream options. This is coming from someone who has written all of the bi-directional comms interfaces to/from MV with sockets and cURL and plugins and anything else I could create - because (in the 90's) people said it wasn't possible and because I figured it would be kewl just to do it. It _is_ all technically possible, but that doesn't mean it makes good business sense: Doing things like this in BASIC creates a maintenance hassle later. It leaves the environment subject to DBMS-specific issues that often aren't addressed for quite a long time. Using mainstream tools vastly increases the resources available for getting help and solving problems. So these days I get MV to push a query or data payload out to a middle-tier that uses the latest communications methods available. The request goes out, the response comes back, it all just works - that That should be our bottom line here. HTH T > From: Ben Souther > We use a middle layer written in Java. > Jeff Schasny wrote: > > I know we have both the SOAP and RESTful web services development for > > publishing web services from Universe but how are folks consuming > > other peoples web services into the database? Are there tools for this > > or am I going to just open a socket, read, and parse 'till I'm blue in the face? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
I do the same as Ben but with .NET: -- Local U2 <> .NET client Remote server Pick is a database server, not a communications protocol end-point. We simply should not be doing direct comms from this platform anymore, given the huge number of mainstream options. This is coming from someone who has written all of the bi-directional comms interfaces to/from MV with sockets and cURL and plugins and anything else I could create - because (in the 90's) people said it wasn't possible and because I figured it would be kewl just to do it. It _is_ all technically possible, but that doesn't mean it makes good business sense: Doing things like this in BASIC creates a maintenance hassle later. It leaves the environment subject to DBMS-specific issues that often aren't addressed for quite a long time. Using mainstream tools vastly increases the resources available for getting help and solving problems. So these days I get MV to push a query or data payload out to a middle-tier that uses the latest communications methods available. The request goes out, the response comes back, it all just works - that That should be our bottom line here. HTH T > From: Ben Souther > We use a middle layer written in Java. > Jeff Schasny wrote: > > I know we have both the SOAP and RESTful web services development for > > publishing web services from Universe but how are folks consuming > > other peoples web services into the database? Are there tools for this > > or am I going to just open a socket, read, and parse 'till I'm blue in the face? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
Hi Jeff, We have UniData, not Universe, but here is a sample code snippet I was playing with for consuming a SOAP web service in a UniBasic subroutine. It uses SOAPCreateRequest to manage the actual communication. This is based on some sample code I found with a google search, but I don't remember exactly which site I found the example on. It may have been http://permalink.gmane.org/gmane.comp.db.u2.general/52800 but I might be mistaken. Anyway, my test web service expected a product key as a parameter, then looked up that key in a database and returned a product description. It's a really basic example, but I hope it helps. Cheers, Jim Stoner ** $INCLUDE /usr/ud72/sys/INCLUDE/XML.H Desc="" NodeName="" TextName="" RespHeaders = '' RespData = '' SoapStatus = '' URL = "http://" SoapAction = "GETDESC" ;* replace with the web service action SoapNS = "urn:DefaultNamespace" ;* replace with the web service name space SoapMethod = "GETDESC" ;* replace with the web service method SoapParams = "KEY":@VM:A.KEY:@VM:"xsd:string" ;* replace with the required parameters for the web service call. In my test case, the subroutine is passed in a single value which gets sent to the web service as a string param called KEY Timeout = 3 * create the request IF SOAPCreateRequest(URL, SoapAction, SoapReq) <> 0 THEN PRINT "SOAPCreateRequest failed." RETURN END Status = SOAPSetParameters(SoapReq, SoapNS, SoapMethod, SoapParams ) Status = SOAPSubmitRequest(SoapReq, Timeout, RespHeaders, RespData, SoapStatus) PRINT "SOAPSubmitRequest Status: " : Status RespData = RespData:CHAR(10) ;* add a line-feed at the end of the xml string PRINT "Response: ": RespData IF XDOMOpen(RespData, XML.FROM.STRING, domFile) <> XML.SUCCESS THEN ;* domh is the document handle PRINT "XDOMOpen failed." RETURN END IF XDOMLocate(domFile, '//GETDESCReturn', '', nodeHandle) <> XML.SUCCESS THEN PRINT "XDOMLocate failed." RETURN END Status=XDOMGetNodeName(nodeHandle, NodeName) PRINT "Node Name: ": NodeName IF XDOMLocateNode(nodeHandle, XDOM.CHILD, XDOM.FIRST.CHILD, XDOM.TEXT.NODE , textHandle) <> XML.SUCCESS THEN PRINT "XDOMLocateNode failed." RETURN END IF XDOMGetNodeValue(textHandle, Desc) <> XML.SUCCESS THEN PRINT "XDOMGetNodeValue failed." RETURN END PRINT "Returned Description: " : Desc RETURN ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
Since I'm on Linux, I use wget to access the webservice (can also handle SOAP headers too), then Capture the output...and parse away. I've written some helpful internal parsing tools for XML - but it requires you to know what your looking for. You can parse for a value like "top>node1>node2>node3>elementname" and it will drill down and return the value. Or just cut out "node1" from "top". Also have a tagcount routine to let me know how many times a node repeats Then I can loop through, and pull a specific node as it's own XML, then just parse that one. Right now, the XML parser is for very straightforward XML. It might work with namespaces. George -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Jeff Schasny Sent: Wednesday, October 03, 2012 4:56 PM To: U2-Users@listserver.u2ug.org Subject: [U2] Consuming web services I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? -- Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
There are a whole suite of BASIC verbs and functions for consuming web services, like SOAPCreateRequest, SOAPSubmitRequest, etc. It's not a terribly difficult thing to implement a web service consumer. Larry Hiscock Western Computer Services -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Jeff Schasny Sent: Wednesday, October 03, 2012 1:56 PM To: U2-Users@listserver.u2ug.org Subject: [U2] Consuming web services I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? -- Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming Web Services
How about... [Browser] <-> |ColdFusion] <-> [UniVerse] |__| <-> [Other SQL] --Bill -Original Message- Sent: Wednesday, October 03, 2012 4:56 PM I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
We use a middle layer written in Java. On Wed, 2012-10-03 at 14:56 -0600, Jeff Schasny wrote: > I know we have both the SOAP and RESTful web services development for > publishing web services from Universe but how are folks consuming other > peoples web services into the database? Are there tools for this or am I > going to just open a socket, read, and parse 'till I'm blue in the face? -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison & Company, Inc. 50 Resnik Road, Suite 200 Plymouth, MA 02360-7220 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Consuming web services
Starting at UniData 7.3.0 and in UniVerse 11.1.9, we now have U2 Dynamic Objects which does help with the "parsing 'till I'm blue in the face" when consuming JSON requests. Regards, Dan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Jeff Schasny Sent: Wednesday, October 03, 2012 2:56 PM To: U2-Users@listserver.u2ug.org Subject: [U2] Consuming web services I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? -- Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Consuming web services
I know we have both the SOAP and RESTful web services development for publishing web services from Universe but how are folks consuming other peoples web services into the database? Are there tools for this or am I going to just open a socket, read, and parse 'till I'm blue in the face? -- Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
For RDP check out 2x on ipad, its a reasly nice rdp client and much nicer than the logmein app. Sent from my iPad On 3 Oct 2012, at 17:59, "Holt, Jake" wrote: > Windows Remote Assistance for desktops, MSTSC for servers. I really > like TeamViewer though. > > I use RDP Lite on my phone to remotely manage servers in a pinch. > > -Original Message- > From: u2-users-boun...@listserver.u2ug.org > [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris > Sent: Wednesday, October 03, 2012 1:49 AM > To: U2 Users List > Subject: [U2] What remote support product do YOU use? > > Just posted this to the pick/multivalue Google group, but figure there > may be some (larger?) U2 only people who may have valuable insight on > the subject, so > > We have been using TeamViewer (www.teamviewer.com) for the past 18 > months or so, and I'm generally very happy with it - I can access > Windows, Linux & apple hosts from my desktop, or even my iPhone (screen > is too small for remote support so will be upgrading to a GalaxyNote 2 > Phablet soon, so will have a chance to try out the Android client), and > would be happy to recommend others looking for a solution (quote coupon > code 95051-42-600991 to get a 3% discount) > > We had previously used LogMeIn, RDP for server access, and/or even VNC > if we had VPN access, but TeamViewer just works for us. Licencing is one > off, based on number of people our end that will be running concurrent > sessions to clients, rather than paying per client system, and I keep > toying with the idea of integrating with Visage as a "Support" button. > We also use TeamViewer to run presentations, though I tend to use Skype > rather than integrated VOIP capabilities > > That said, I'm also curious if anyone has a better product they have > used (first hand, rather than just something they have read about which > sounded good), and/or especially if you had previously had a commercial > TeamViewer licence & moved on. > > Hoping for confirmation of our choice, but happy to have my horizons > expanded :-) > > Ross Ferris > Stamina Software > Visage > Better by Design! > > ___ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users > ___ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
Windows Remote Assistance for desktops, MSTSC for servers. I really like TeamViewer though. I use RDP Lite on my phone to remotely manage servers in a pinch. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris Sent: Wednesday, October 03, 2012 1:49 AM To: U2 Users List Subject: [U2] What remote support product do YOU use? Just posted this to the pick/multivalue Google group, but figure there may be some (larger?) U2 only people who may have valuable insight on the subject, so We have been using TeamViewer (www.teamviewer.com) for the past 18 months or so, and I'm generally very happy with it - I can access Windows, Linux & apple hosts from my desktop, or even my iPhone (screen is too small for remote support so will be upgrading to a GalaxyNote 2 Phablet soon, so will have a chance to try out the Android client), and would be happy to recommend others looking for a solution (quote coupon code 95051-42-600991 to get a 3% discount) We had previously used LogMeIn, RDP for server access, and/or even VNC if we had VPN access, but TeamViewer just works for us. Licencing is one off, based on number of people our end that will be running concurrent sessions to clients, rather than paying per client system, and I keep toying with the idea of integrating with Visage as a "Support" button. We also use TeamViewer to run presentations, though I tend to use Skype rather than integrated VOIP capabilities That said, I'm also curious if anyone has a better product they have used (first hand, rather than just something they have read about which sounded good), and/or especially if you had previously had a commercial TeamViewer licence & moved on. Hoping for confirmation of our choice, but happy to have my horizons expanded :-) Ross Ferris Stamina Software Visage > Better by Design! ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
We use LogMeIn with two factor authentication to satisfy PCI/DSS. The free IOS app is actually usable from my iPad and now that I have mobile hotspot enabled on my Droid Razr all I really have to haul around to be available 24/7 is the phone and tablet. Kind of nice after all these years of dragging a laptop everywhere I went. Ross Ferris wrote: Just posted this to the pick/multivalue Google group, but figure there may be some (larger?) U2 only people who may have valuable insight on the subject, so We have been using TeamViewer (www.teamviewer.com) for the past 18 months or so, and I'm generally very happy with it - I can access Windows, Linux & apple hosts from my desktop, or even my iPhone (screen is too small for remote support so will be upgrading to a GalaxyNote 2 Phablet soon, so will have a chance to try out the Android client), and would be happy to recommend others looking for a solution (quote coupon code 95051-42-600991 to get a 3% discount) We had previously used LogMeIn, RDP for server access, and/or even VNC if we had VPN access, but TeamViewer just works for us. Licencing is one off, based on number of people our end that will be running concurrent sessions to clients, rather than paying per client system, and I keep toying with the idea of integrating with Visage as a "Support" button. We also use TeamViewer to run presentations, though I tend to use Skype rather than integrated VOIP capabilities That said, I'm also curious if anyone has a better product they have used (first hand, rather than just something they have read about which sounded good), and/or especially if you had previously had a commercial TeamViewer licence & moved on. Hoping for confirmation of our choice, but happy to have my horizons expanded :-) Ross Ferris Stamina Software Visage > Better by Design! ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Jeff Schasny - Denver, Co, USA jschasny at gmail dot com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
No, it's the term used to describe the Samsung galaxy note phone (it's so big and you can write on it among other things and make phone calls) it's a Phone and tablet (albeit a small tablet) Phablet I have one and love it Dougc -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Gregor Scott Sent: Wednesday, October 03, 2012 3:01 AM To: U2 Users List Subject: Re: [U2] What remote support product do YOU use? Phablet - is that the next Android version? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] [u2] Parallel processing in Universe
"A Spanner deployment is called a Universe" -Original Message- From: Robert Colquhoun To: U2 Users List Sent: Tue, Oct 2, 2012 9:13 pm Subject: Re: [U2] [u2] Parallel processing in Universe On Tue, Oct 2, 2012 at 5:58 PM, Symeon Breen wrote: > However map reduce and hadoop are pretty horrible things. Even Google have > moved away from it with Caffiene etc. > Going OT a little, i think Google is replacing "BigTable" which was part of Caffeine in 2010 with "Spanner" now. Here is a doc about it released last month: http://static.googleusercontent.com/external_content/untrusted_dlcp/research.google.com/en//archive/spanner-osdi2012.pdf ...amusingly they call it a "Multi-Version Database", can't wait till that gets abbreviated. - Robert ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
C'mon Gregor, you should be up on all of this Jargon! "Phablet" is something that (vaguely) resembles a phone (can fit in a VERY LARGE pocket), and yet isn't quite a tablet. Whilst I can, and have, used the iPhone for support, I figure a bigger screen, plus a throwback to the stylus (aka S-pen) may make it easier when I get a call in shopping centre though I haven't confirmed s-pen will work as I hope/expect waiting until release is more "mainstream", rather than the current batch of "grey" product from people like Kogan (though they do offer 12 month Australian warranty, so possibly not as grey as I thought) Ross Ferris Stamina Software Visage > Better by Design! -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Gregor Scott Sent: Wednesday, 3 October 2012 5:01 PM To: U2 Users List Subject: Re: [U2] What remote support product do YOU use? Phablet - is that the next Android version? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris Sent: Wednesday, 3 October 2012 4:49 PM To: U2 Users List Subject: [U2] What remote support product do YOU use? Just posted this to the pick/multivalue Google group, but figure there may be some (larger?) U2 only people who may have valuable insight on the subject, so We have been using TeamViewer (www.teamviewer.com) for the past 18 months or so, and I'm generally very happy with it - I can access Windows, Linux & apple hosts from my desktop, or even my iPhone (screen is too small for remote support so will be upgrading to a GalaxyNote 2 Phablet soon, so will have a chance to try out the Android client), and would be happy to recommend others looking for a solution (quote coupon code 95051-42-600991 to get a 3% discount) We had previously used LogMeIn, RDP for server access, and/or even VNC if we had VPN access, but TeamViewer just works for us. Licencing is one off, based on number of people our end that will be running concurrent sessions to clients, rather than paying per client system, and I keep toying with the idea of integrating with Visage as a "Support" button. We also use TeamViewer to run presentations, though I tend to use Skype rather than integrated VOIP capabilities That said, I'm also curious if anyone has a better product they have used (first hand, rather than just something they have read about which sounded good), and/or especially if you had previously had a commercial TeamViewer licence & moved on. Hoping for confirmation of our choice, but happy to have my horizons expanded :-) Ross Ferris Stamina Software Visage > Better by Design! ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Message protected by DealerGuard: e-mail anti-virus, anti-spam and content filtering. http://www.pentanasolutions.com Click here to report this message as spam: https://login.mailguard.com.au/report/1FFUafXBSo/7KtjoQeo1oK7pQM42Yg6NT/0 This email and any attachments to it are confidential. You must not use, disclose or act on the email if you are not the intended recipient. Liability limited by a scheme approved under Professional Standards Legislation. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
Keeping more in line with the request, we also use TeamViewer as our remote support tool. I have not encountered internal complaints about it, so it seems a reasonable option for the job. This email and any attachments to it are confidential. You must not use, disclose or act on the email if you are not the intended recipient. Liability limited by a scheme approved under Professional Standards Legislation. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] What remote support product do YOU use?
Phablet - is that the next Android version? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris Sent: Wednesday, 3 October 2012 4:49 PM To: U2 Users List Subject: [U2] What remote support product do YOU use? Just posted this to the pick/multivalue Google group, but figure there may be some (larger?) U2 only people who may have valuable insight on the subject, so We have been using TeamViewer (www.teamviewer.com) for the past 18 months or so, and I'm generally very happy with it - I can access Windows, Linux & apple hosts from my desktop, or even my iPhone (screen is too small for remote support so will be upgrading to a GalaxyNote 2 Phablet soon, so will have a chance to try out the Android client), and would be happy to recommend others looking for a solution (quote coupon code 95051-42-600991 to get a 3% discount) We had previously used LogMeIn, RDP for server access, and/or even VNC if we had VPN access, but TeamViewer just works for us. Licencing is one off, based on number of people our end that will be running concurrent sessions to clients, rather than paying per client system, and I keep toying with the idea of integrating with Visage as a "Support" button. We also use TeamViewer to run presentations, though I tend to use Skype rather than integrated VOIP capabilities That said, I'm also curious if anyone has a better product they have used (first hand, rather than just something they have read about which sounded good), and/or especially if you had previously had a commercial TeamViewer licence & moved on. Hoping for confirmation of our choice, but happy to have my horizons expanded :-) Ross Ferris Stamina Software Visage > Better by Design! ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Message protected by DealerGuard: e-mail anti-virus, anti-spam and content filtering. http://www.pentanasolutions.com Click here to report this message as spam: https://login.mailguard.com.au/report/1FFUafXBSo/7KtjoQeo1oK7pQM42Yg6NT/0 This email and any attachments to it are confidential. You must not use, disclose or act on the email if you are not the intended recipient. Liability limited by a scheme approved under Professional Standards Legislation. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users