[Bug 908097] Re: hp-makeuri does not resolve FQDN = could add only local domain printer

2012-02-20 Thread goutamkk
HI Broucaries.

Sorry of late response on this. 
Will take a look at this and resolve it.

Regards,
Goutam

** Changed in: hplip
   Status: New = In Progress

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  hp-makeuri does not resolve FQDN = could add only local domain
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[Bug 910071] Re: missing color with Deskjet 920c

2012-02-13 Thread goutamkk
Hi Jerome,

The ink-levels are showing 0%. Is it the same in the hp-toolbox
supplies tab.

Please make sure that the ink cartridges are not empty.

Regards,
Goutam

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  missing color with Deskjet 920c

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[Bug 910071] Re: missing color with Deskjet 920c

2012-02-06 Thread goutamkk
Hi Jerome,

The bmp  image  generated by the driver is color and i flashed  the
.out file to another printer and it printed color. Looks like driver is
giving out the correct output according to the settings made in the
print dialogue box.

May be their could be some problem with your printer device. Can you
check the ink-levels  of your printer using command hp-levels  -g and
post us its output and check if the  behavior of the printer is same on
Windows OS too.

Regards,
Goutam Kodu

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  missing color with Deskjet 920c

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[Bug 910071] Re: missing color with Deskjet 920c

2012-02-03 Thread goutamkk
Hi Jerome,

Thanks for providing all the logs. The device HP Deskjet 920c  has two
print queues :

DESKJET-920C

Type: Printer
Device URI: hp:/usb/DeskJet_920C?serial=HU18T6Q2BVBI
PPD: /etc/cups/ppd/DESKJET-920C.ppd
PPD Description: HP DeskJet 920C - CUPS+Gutenprint v5.2.7
Printer status: printer DESKJET-920C is idle.  enabled since mar. 03 janv. 2012 
14:55:26 CET
Communication status: Good

DeskJet_920C

Type: Printer
Device URI: hp:/usb/DeskJet_920C?serial=HU18T6Q2BVBI
PPD: /etc/cups/ppd/DeskJet_920C.ppd
PPD Description: HP Deskjet 920c, hpcups 3.11.12
Printer status: printer DeskJet_920C is idle.  enabled since lun. 23 janv. 2012 
17:01:42 CET
Rendering completed
Communication status: Good


One queue configured with the PPD   HP DeskJet 920C - CUPS+Gutenprint
v5.2.7 and another with  HP Deskjet 920c, hpcups 3.11.12. I believe that
when you are sending out the print job it is taking the color options
from the  HP DeskJet 920C - CUPS+Gutenprint v5.2.7 PPD.

Can you delete all the existing print queues for this printer and
configure the device again with only  hp-setup command and check if
the device is printing color.

Let us know on the same.

Regards,
Goutam

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  missing color with Deskjet 920c

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[Bug 910071] Re: missing color with Deskjet 920c

2012-01-23 Thread goutamkk
Hi Jérôme,

Sorry for the late response.
Can you please install the latest hplip-3.11.12. By downloading it from our 
site http://hplipopensource.com/hplip-web/gethplip.html and install it by 
running command sh  hplip-3.11.12.run  from the terminal.

Let us know if you are able to reproduce the issue.

I checked the PPD of this device and everything looks fine. Probably
there might be some wrong with the settings of the colour options in the
application that you are using to print.

If the issue is still reproducible, please provide us some debug
information by following the steps given below.

1. Open the file /etc/cups/cupsd.conf in write permissions.
   $sudo  gedit /etc/cups/cupsd.conf
   Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$sudo  /etc/init.d/cups restart

3. Make the log files empty
   $sudo cat /dev/null  /var/log/syslog
   $sudo  cat /dev/null  /var/log/cups/error_log

4. Send a print job or print a test page.

5. Copy the contents of syslog file.
$sudo  cat /var/log/syslog  debug.txt
$sudo  cat /var/log/cups/error_log  cups_log.txt

 Attach me the debug.txt  cups_log.txt files.

6. In /tmp folder you will find files with name starting with hpcups
like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp,  hpcups_jobX.out.

Please attach these files here  and post us the output of hp-check   -t 
command.
Sorry of the inconvenience caused

Thanks,
Goutam Kodu

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[Bug 428588] Re: Problems with hpcups driver: Setting duplex too complicated, miscellaneous regressions

2011-11-09 Thread goutamkk
*** This bug is a duplicate of bug 487695 ***
https://bugs.launchpad.net/bugs/487695

Hi Benjamin,

Can you please post us the hp-check  -t output. And also attach us the
ppd file for this printer which will be in /etc/cups/ppd directory.

Thanks  Regards,
Goutam Kodu

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  Problems with hpcups driver: Setting duplex too complicated,
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[Bug 859537] Re: hplip does not work Oneiric beta 2

2011-11-09 Thread goutamkk
Hi Ozgur,

The log that is attached could not provide the clear description of the problem 
you are facing.
Please provide us the  hp-check  -t command output and give the description 
of the problem.

Thanks,
Goutam

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  hplip does not work Oneiric beta 2

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[Bug 877793] Re: Ubuntu 11.10 HPLiP drivers not working for Color Laserjet CM2320nf printer

2011-11-09 Thread goutamkk
Committing the fix for this in the next release of HPLIP.

** Changed in: hplip
   Status: In Progress = Fix Committed

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  Ubuntu 11.10 HPLiP drivers not working for Color Laserjet CM2320nf
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[Bug 691766] Re: HP Color LaserJet cp2025dn not using preferred driver

2011-11-09 Thread goutamkk
Hi Marc,

cups / hplip search the ppd file for the printer  based on the printer name and 
in ubuntu it always starts its search first in /usr/share/ppd/HP/ .
If the ppd for the printer doesn't exist there then it will dynamically 
generate the ppd file for the printer from /usr/share/cups/drv/hp/hpcups.drv 
file.

You need to delete the ppd  hp-color_laserjet_cp2025dn-ps.ppd.gz from
/usr/share/ppd/HP/  directory and try running  hp-setup and check
which  ppd is selected by default.

Let us know on the same.

Thanks,
Goutam

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  HP Color LaserJet cp2025dn not using preferred driver

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[Bug 691766] Re: HP Color LaserJet cp2025dn not using preferred driver

2011-11-09 Thread goutamkk
Hi Marc,

This is bit surprising. May be you installed hplip-3.11.7 from ubuntu's 
synaptic package manager.
Printer cannot return the ppd file. Its the drivers job to select the correct 
ppd for the printer.
Can you install the latest hplip-3.11.10 from hplip-3.11.10.tar.gz. You can 
download the file from 
http://voxel.dl.sourceforge.net/project/hplip/hplip/3.11.10/hplip-3.11.10.tar.gz;.

After download follow the below steps:

1. Extract the source
tar  -xvf  hplip-3.11.10.tar.gz

2.Run command cat  hplip-3.11.10/data/models/models.dat | grep -nA 50
hp_color_laserjet_cp2025dn | grep tech-class in terminal.

It will display the string
21945-tech-class=LJColor,Postscript.

Replace this string with tech-class=LJColor  (Remove the Postscript, the same 
as you had done in comment#28).
Save the file.


3.Run configure script
   ./configure  --prefix=/usr

4.Run make
make

5.Install
   sudo make install

Check if you find the ppd  hp-color_laserjet_cp2025dn-ps.ppd.gz file
in /usr/share/ppd/HP/ directory. If it is present, delete the ppd and
next run hp-setup and check if its still picks the PS ppd.

Let me know on the same. If the issue is still the same post me the
output of hp-setup  -g command.

Thanks,
Goutam

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[Bug 691766] Re: HP Color LaserJet cp2025dn not using preferred driver

2011-10-27 Thread goutamkk
Hi Marc,

Run command sudo cat /usr/share/hplip/data/models/models.dat | grep -nA
50 hp_color_laserjet_cp2025dn | grep  tech-class in terminal.

It will display the string 
21945-tech-class=LJColor,Postscript.

Where 21945 is the line number. Replace this string with tech-
class=LJColor and save the file.

Next run hp-setup  and check whether it is still picking up the PS ppd.

Let us  know on the same.
 
Thanks  Regards,
Goutam Kodu

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[Bug 846924] Re: Linux Mint 11 - HP Laserjet P1005. When installing with sudo hp-setup -i I get this error: ERROR: Plug-in file does not match its digital signature. File may have been corrupted or al

2011-10-23 Thread goutamkk
Hi Rothfarb,

Can you please upgrate hplip version to latest 3.11.10. This issue is
solved in 3.11.10 version of hplip. You can download the file at
http://hplipopensource.com/hplip-web/gethplip.html.

Thanks,
Goutam Kodu

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Title:
  Linux Mint 11 - HP Laserjet P1005. When installing with sudo hp-setup
  -i I get this error: ERROR: Plug-in file does not match its digital
  signature. File may have been corrupted or altered. Error code: 2

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[Bug 879204] Re: error:plug-in

2011-10-21 Thread goutamkk
Hi Venkatesh,

Can you please provide us the  hp-check   -t output.

Thanks,
Goutam Kodu

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[Bug 787580] Re: HP PhotoSmart Pro B8800 series: Borderless not available on page sizes larger than Legal

2011-10-04 Thread goutamkk
This is fixed and released in HPLIP-3.11.10

** Changed in: hplip
   Status: Fix Committed = Fix Released

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Title:
  HP PhotoSmart Pro B8800 series: Borderless not available on page sizes
  larger than Legal

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[Bug 859537] Re: hplip does not work Oneiric beta 2

2011-09-28 Thread goutamkk
** Changed in: hplip
   Status: New = Fix Committed

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[Bug 813482] Re: HP Printers with Smart Installer are recognized as CD-ROM drive

2011-08-01 Thread goutamkk
** Changed in: hplip
   Status: New = In Progress

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  HP Printers with Smart Installer are recognized as CD-ROM drive

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[Bug 787580] Re: HP PhotoSmart Pro B8800 series: Borderless not available on page sizes larger than Legal

2011-08-01 Thread goutamkk
** Changed in: hplip
   Status: Confirmed = Fix Committed

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  HP PhotoSmart Pro B8800 series: Borderless not available on page sizes
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[Bug 816531] Re: hp-clean can't find a printer, gives Qt errors

2011-07-31 Thread goutamkk
Hi,

Can you please post us the out-put of hp-check  -t command and hp-
clean   -i -g command.

Thanks  Regards,
Goutam Kodu

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  hp-clean can't find a printer, gives Qt errors

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[Bug 313437] Re: hp psc 750 doesn't print last page complete

2011-07-27 Thread goutamkk
Hi Rob,

Thanks for the hp-check output. That shows everything fine with the
installation, dependencies and configuration. Will try to reproduce the
same in our lab and update you on the same.

Thanks  Regards,
Goutam Kodu

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  hp psc 750 doesn't print last page complete

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[Bug 813482] Re: hp laserjet M1136 MFP is detected as CDROM drive

2011-07-20 Thread goutamkk
Hi Dhiraj,

Can you please post us the out-put of hp-check   -t command.

Thanks  Regards,
Goutam Kodu

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  hp laserjet M1136 MFP is detected as CDROM drive

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[Bug 313437] Re: hp psc 750 doesn't print last page complete

2011-07-20 Thread goutamkk
Hi Rob,

Can you post us the output of hp-check  -t command.

Thanks  Regards,
Goutam Kodu

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[Bug 813482] Re: hp laserjet M1136 MFP is detected as CDROM drive

2011-07-20 Thread goutamkk
Hi Dhiraj,

Thanks for the hp-check out-put. 
There is one missing dependence Python-dev package is not installed . Can you 
please install it. I dont  think this missing dependent would be causing this 
problem.

Can you try this one more time. Please connect the device to another USB
port of your system. Reboot both your PC and the printer. Run command
lsusb  and check whether your printer is detected as a USB device ( it
will be detected by the name Hewlett-Packard ). You can attach me the
results of it lsusb here.

If the printer is detected by the USB port then please run the command
hp-setup  -g and past the output of this command here.

Let me know on the same.

Thanks  Regards,
Goutam Kodu

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[Bug 777670] Re: wrong colors on HPCLJ 3500/3600 printer after switching to 11.04

2011-05-27 Thread goutamkk
Hi,

Please install the latest hplip-3.11.5. You can find the same at
http://hplipopensource.com/hplip-web/gethplip.html. Let know us if you
are facing the same on the latest.

Thanks  Regards,
Goutam Kodu

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[Bug 777670] Re: wrong colors on HPCLJ 3500/3600 printer after switching to 11.04

2011-05-27 Thread goutamkk
Hi,

Please post the out-put of hp-check   -t command.

Thanks 
Goutam Kodu

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[Bug 635334] Re: hpcups crashed with SIGSEGV

2011-05-16 Thread goutamkk
Hi,

Many thanks for providing all the logs. Will work on it and get back to
you on the same.

Thanks
Goutam Kodu

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  hpcups crashed with SIGSEGV

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[Bug 635334] Re: hpcups crashed with SIGSEGV

2011-05-15 Thread goutamkk
Hi,

Can you provide us some more debug information.

Please follow the below steps to provide the same

1.Open the file /etc/cups/cupsd.conf in write permissions.
$su -c vim /etc/cups/cupsd.conf 
 Change LogLevel warn to LogLevel debug  and below that line add HPLogLevel 15. 
Like this

LogLevel debug
hpLogLevel 15

2. Restart the cups
$su -c/etc/init.d/cups restart

3. Enter the hplip source folder and open the file io/hpmud/hpmudi.h and 
uncomment the line containing this
//#define HPMUD_DEBUG and save it.

4.Open the terminal and change directory to hplip source directory and
run make and su -c make install .

5.make the log file empty
$su -c cat /dev/null  /var/log/syslog 

6. Send a small document for print.

7 When you get the Device communication error or if the printer doesn't print 
anything . Copy the contents of log file in text file and attach me that file
$su -c cat /var/log/syslog  debug.txt

Attach me the debug.txt file.

Sorry for having you to do so much of work. Please let us know if you
find any difficulty in obtaining the debug information.

Thanks  Regards,
Goutam Kodu

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[Bug 635334] Re: hpcups crashed with SIGSEGV

2011-05-13 Thread goutamkk
Hi,

Latest hplip-3.11.5 is released now which has support for Ubuntu
11.04(natty). You can find the same at http://hplipopensource.com/hplip-
web/gethplip.html. Please install it and let us know if you still
finding  the problem.

Thanks,
Goutam Kodu

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[Bug 738070] Re: no ink level in printer properties for HP PSC 1510

2011-05-13 Thread goutamkk
Hi,

Latest hplip-3.11.5 is released now. You can find the same at
http://hplipopensource.com/hplip-web/gethplip.html. It has the auto
installation support for Ubuntu 11.04. Please install it and let us know
on the same.

Thanks for using HPLIP

Thanks  Regards,
Goutam Kodu

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[Bug 738070] Re: no ink level in printer properties for HP PSC 1510

2011-04-11 Thread goutamkk
Hi,

HPLIP Auto installation support for Ubuntu 11.04  is not available.
Support for Ubuntu 11.04  will be available in coming release of HPLIP.

Thanks,
Goutam Korra Kodu

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Title:
  no ink level in printer properties for HP PSC 1510

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[Bug 635334] Re: hpcups crashed with SIGSEGV

2011-04-06 Thread goutamkk
Hi Clark,

Can you please post me the output of  hp-check  -t command.

Thanks,
Goutam
HPLIP team

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Title:
  hpcups crashed with SIGSEGV

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[Bug 635334] Re: hpcups crashed with SIGSEGV

2011-04-06 Thread goutamkk
** Changed in: hplip
   Status: New = In Progress

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Title:
  hpcups crashed with SIGSEGV

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