RE: Sonos problem

2018-08-11 Thread Sieghard Weitzel 
Hi marie,

Glad it worked, but just FYI, the play/pause button are in the same spot, e.g. 
they are a tioggle so to speak, play becomes pause if music is playing and vice 
versa.


From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Saturday, August 11, 2018 3:57 PM
To: viphone@googlegroups.com
Subject: Re: Sonos problem

oh thank you, thank you, thank you. Found the spot and the Alexa is now 
listening once again. And I even found that if I move my finger slightly back 
toward the front, it starts playing music and slightly more to the front, 
pauses it. This is great, you are a genius.
Sorry for the delay in responding but I had a bar b q to attend.
Marie


From: Sieghard Weitzel
Sent: Saturday, August 11, 2018 8:35 AM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

That would be exactly what the problem is. You will probably need sighted 
assistance to turn them back on, maybe Be My Eyes might work. I should suggest 
to Be My Eyes that they approach Sonos and see if they are interested in 
participating in their program where you can connect to their tech support via 
Be My Eyes, then somebody could probably direct you to press the correct spot 
on top of the speaker in no time.
Also, I highly recommend you ask a sighted friend or family member to halp 
youput some tactile markings on top of the speaker so you know where to press 
for volume, play/pause and where the button is which mutes the microphones. I 
must say Sonos should have thought of this and 3-dimensional markings should 
have been put there as part of the manufacturing process, it could have been 
done in a way that it wold not have taken away from the clean look they 
apparently wanted, just a slightly raised circle for play/pause and a greater 
than and less than symbol for volume up and down and maybe a square or an X for 
muting the speakers.
Marie, if you don’t have anybody you can ask or don’t use Be my Eyes send me an 
email directly to siegh...@live.ca and we can set up a time for a Facetime call 
and my wife can see if she can direct your finger to push the right button.
In the meantime, I just asked her to show me and the button to toggle the 
microphones on and off is right in the middle and almost at the very back if 
you are standing in front of the speaker.
So, stand in front of your Sonos One, put both hands on each side and near the 
back, then try to touch in the middle and maybe a fingers width from the back 
edge. If you hear the sound Alexa makes when  you ask it something it’s not the 
right spot, if you hear another sound, more like a two-tone gurgle (not sure 
how I can describe it) you hit the right spot, just keep saying “Alexa” and see 
if there is a reaction. I would also make sure you first play something and 
pause it using the app because if you touch/tap and the music starts playing 
you are way to far to the front, the play/pause is also in the middle 
referenced from the left and right edges, but much further to the front of the 
speaker. That is also where volume up and own is, to the left and right of 
play/pause, but not nearly as far in the back.
Feel free to email me or you can call me using Facetime Audio and the email 
address I gave above, at least I can listen and tell you if you hit the right 
spot.

Good luck,
Sieghard

From: viphone@googlegroups.com  On Behalf Of Wendy 
Alling
Sent: Saturday, August 11, 2018 2:22 AM
To: viphone@googlegroups.com
Subject: Re: Sonos problem

Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.
Sent from my iPhone

On Aug 11, 2018, at 12:51 AM, Marie  wrote:
I had my Sonos One all set up to enable Alexa and it was working fine. Then One 
day I was lowering the volume of the speaker with the slider on the touch 
screen and Alexa just stopped working on the speaker. I have searched the app 
and the Sonos site with no luck finding a solution.
Marie


From: Sieghard Weitzel
Sent: Friday, August 10, 2018 7:04 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

What problem do you have? Not saying I know the solution, but I can try.


From: viphone@googlegroups.com  On Behalf Of Merv Keck
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

Are you inside the United States? I just tried this number and it works:
1 800 680 2345
Hope that helps.
Merv


From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone 
Subject: Sonos problem

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.
Thanks, Marie

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Re: Sonos problem

2018-08-11 Thread Marie 
oh thank you, thank you, thank you. Found the spot and the Alexa is now 
listening once again. And I even found that if I move my finger slightly back 
toward the front, it starts playing music and slightly more to the front, 
pauses it. This is great, you are a genius.
Sorry for the delay in responding but I had a bar b q to attend.
Marie


From: Sieghard Weitzel 
Sent: Saturday, August 11, 2018 8:35 AM
To: viphone@googlegroups.com 
Subject: RE: Sonos problem

That would be exactly what the problem is. You will probably need sighted 
assistance to turn them back on, maybe Be My Eyes might work. I should suggest 
to Be My Eyes that they approach Sonos and see if they are interested in 
participating in their program where you can connect to their tech support via 
Be My Eyes, then somebody could probably direct you to press the correct spot 
on top of the speaker in no time.

Also, I highly recommend you ask a sighted friend or family member to halp 
youput some tactile markings on top of the speaker so you know where to press 
for volume, play/pause and where the button is which mutes the microphones. I 
must say Sonos should have thought of this and 3-dimensional markings should 
have been put there as part of the manufacturing process, it could have been 
done in a way that it wold not have taken away from the clean look they 
apparently wanted, just a slightly raised circle for play/pause and a greater 
than and less than symbol for volume up and down and maybe a square or an X for 
muting the speakers.

Marie, if you don’t have anybody you can ask or don’t use Be my Eyes send me an 
email directly to siegh...@live.ca and we can set up a time for a Facetime call 
and my wife can see if she can direct your finger to push the right button.

In the meantime, I just asked her to show me and the button to toggle the 
microphones on and off is right in the middle and almost at the very back if 
you are standing in front of the speaker.

So, stand in front of your Sonos One, put both hands on each side and near the 
back, then try to touch in the middle and maybe a fingers width from the back 
edge. If you hear the sound Alexa makes when  you ask it something it’s not the 
right spot, if you hear another sound, more like a two-tone gurgle (not sure 
how I can describe it) you hit the right spot, just keep saying “Alexa” and see 
if there is a reaction. I would also make sure you first play something and 
pause it using the app because if you touch/tap and the music starts playing 
you are way to far to the front, the play/pause is also in the middle 
referenced from the left and right edges, but much further to the front of the 
speaker. That is also where volume up and own is, to the left and right of 
play/pause, but not nearly as far in the back.

Feel free to email me or you can call me using Facetime Audio and the email 
address I gave above, at least I can listen and tell you if you hit the right 
spot.

 

Good luck,

Sieghard

 

From: viphone@googlegroups.com  On Behalf Of Wendy 
Alling
Sent: Saturday, August 11, 2018 2:22 AM
To: viphone@googlegroups.com
Subject: Re: Sonos problem

 

Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.

Sent from my iPhone


On Aug 11, 2018, at 12:51 AM, Marie  wrote:

  I had my Sonos One all set up to enable Alexa and it was working fine. Then 
One day I was lowering the volume of the speaker with the slider on the touch 
screen and Alexa just stopped working on the speaker. I have searched the app 
and the Sonos site with no luck finding a solution.

  Marie

   

   

  From: Sieghard Weitzel 

  Sent: Friday, August 10, 2018 7:04 PM

  To: viphone@googlegroups.com 

  Subject: RE: Sonos problem

   

  What problem do you have? Not saying I know the solution, but I can try.

   

   

  From: viphone@googlegroups.com  On Behalf Of Merv 
Keck
  Sent: Friday, August 10, 2018 2:17 PM
  To: viphone@googlegroups.com
  Subject: RE: Sonos problem

   

  Are you inside the United States? I just tried this number and it works:

  1 800 680 2345

  Hope that helps.

  Merv

   

   

  From: viphone@googlegroups.com  On Behalf Of Marie
  Sent: Friday, August 10, 2018 4:51 PM
  To: viphone 
  Subject: Sonos problem

   

  I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.

  Thanks, Marie

   

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RE: Sonos problem

2018-08-11 Thread Sieghard Weitzel 
That would be exactly what the problem is. You will probably need sighted 
assistance to turn them back on, maybe Be My Eyes might work. I should suggest 
to Be My Eyes that they approach Sonos and see if they are interested in 
participating in their program where you can connect to their tech support via 
Be My Eyes, then somebody could probably direct you to press the correct spot 
on top of the speaker in no time.
Also, I highly recommend you ask a sighted friend or family member to halp 
youput some tactile markings on top of the speaker so you know where to press 
for volume, play/pause and where the button is which mutes the microphones. I 
must say Sonos should have thought of this and 3-dimensional markings should 
have been put there as part of the manufacturing process, it could have been 
done in a way that it wold not have taken away from the clean look they 
apparently wanted, just a slightly raised circle for play/pause and a greater 
than and less than symbol for volume up and down and maybe a square or an X for 
muting the speakers.
Marie, if you don’t have anybody you can ask or don’t use Be my Eyes send me an 
email directly to siegh...@live.ca<mailto:siegh...@live.ca> and we can set up a 
time for a Facetime call and my wife can see if she can direct your finger to 
push the right button.
In the meantime, I just asked her to show me and the button to toggle the 
microphones on and off is right in the middle and almost at the very back if 
you are standing in front of the speaker.
So, stand in front of your Sonos One, put both hands on each side and near the 
back, then try to touch in the middle and maybe a fingers width from the back 
edge. If you hear the sound Alexa makes when  you ask it something it’s not the 
right spot, if you hear another sound, more like a two-tone gurgle (not sure 
how I can describe it) you hit the right spot, just keep saying “Alexa” and see 
if there is a reaction. I would also make sure you first play something and 
pause it using the app because if you touch/tap and the music starts playing 
you are way to far to the front, the play/pause is also in the middle 
referenced from the left and right edges, but much further to the front of the 
speaker. That is also where volume up and own is, to the left and right of 
play/pause, but not nearly as far in the back.
Feel free to email me or you can call me using Facetime Audio and the email 
address I gave above, at least I can listen and tell you if you hit the right 
spot.

Good luck,
Sieghard

From: viphone@googlegroups.com  On Behalf Of Wendy 
Alling
Sent: Saturday, August 11, 2018 2:22 AM
To: viphone@googlegroups.com
Subject: Re: Sonos problem

Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.
Sent from my iPhone

On Aug 11, 2018, at 12:51 AM, Marie 
mailto:scribbl...@comcast.net>> wrote:
I had my Sonos One all set up to enable Alexa and it was working fine. Then One 
day I was lowering the volume of the speaker with the slider on the touch 
screen and Alexa just stopped working on the speaker. I have searched the app 
and the Sonos site with no luck finding a solution.
Marie


From: Sieghard Weitzel
Sent: Friday, August 10, 2018 7:04 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

What problem do you have? Not saying I know the solution, but I can try.


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Merv 
Keck
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Sonos problem

Are you inside the United States? I just tried this number and it works:
1 800 680 2345
Hope that helps.
Merv


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone mailto:viphone@googlegroups.com>>
Subject: Sonos problem

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.
Thanks, Marie

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Re: Sonos problem

2018-08-11 Thread Marie 
This could be the issue but how do I get them back on? The speaker still 
functions fine as a regular speaker but just does not respond to the Alexa 
commands.
Marie


From: Wendy Alling 
Sent: Saturday, August 11, 2018 2:21 AM
To: viphone@googlegroups.com 
Subject: Re: Sonos problem

Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.


Sent from my iPhone

On Aug 11, 2018, at 12:51 AM, Marie  wrote:


  I had my Sonos One all set up to enable Alexa and it was working fine. Then 
One day I was lowering the volume of the speaker with the slider on the touch 
screen and Alexa just stopped working on the speaker. I have searched the app 
and the Sonos site with no luck finding a solution.
  Marie


  From: Sieghard Weitzel 
  Sent: Friday, August 10, 2018 7:04 PM
  To: viphone@googlegroups.com 
  Subject: RE: Sonos problem

  What problem do you have? Not saying I know the solution, but I can try.

   

   

  From: viphone@googlegroups.com  On Behalf Of Merv 
Keck
  Sent: Friday, August 10, 2018 2:17 PM
  To: viphone@googlegroups.com
  Subject: RE: Sonos problem

   

  Are you inside the United States? I just tried this number and it works:

  1 800 680 2345

  Hope that helps.

  Merv

   

   

  From: viphone@googlegroups.com  On Behalf Of Marie
  Sent: Friday, August 10, 2018 4:51 PM
  To: viphone 
  Subject: Sonos problem

   

  I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.

  Thanks, Marie

   

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Re: Sonos problem

2018-08-11 Thread Wendy Alling 
Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.

Sent from my iPhone

> On Aug 11, 2018, at 12:51 AM, Marie  wrote:
> 
> I had my Sonos One all set up to enable Alexa and it was working fine. Then 
> One day I was lowering the volume of the speaker with the slider on the touch 
> screen and Alexa just stopped working on the speaker. I have searched the app 
> and the Sonos site with no luck finding a solution.
> Marie
>  
>  
> From: Sieghard Weitzel
> Sent: Friday, August 10, 2018 7:04 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos problem
>  
> What problem do you have? Not saying I know the solution, but I can try.
>  
>  
> From: viphone@googlegroups.com  On Behalf Of Merv 
> Keck
> Sent: Friday, August 10, 2018 2:17 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos problem
>  
> Are you inside the United States? I just tried this number and it works:
> 1 800 680 2345
> Hope that helps.
> Merv
>  
>  
> From: viphone@googlegroups.com  On Behalf Of Marie
> Sent: Friday, August 10, 2018 4:51 PM
> To: viphone 
> Subject: Sonos problem
>  
> I can no longer find a way to reach Sonos via phone for support which is 
> extremely irritating. I have a problem which is not addressed on any of the 
> links I can locate within their website. So if anyone has a phone number for 
> them, I would be very grateful to know it.
> Thanks, Marie
>  
> -- 
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> caraqu...@caraquinn.com
>  
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&g

Re: Sonos problem

2018-08-10 Thread Marie 
Thanks 
Marie


From: Merv Keck 
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com 
Subject: RE: Sonos problem

Are you inside the United States? I just tried this number and it works:

1 800 680 2345

Hope that helps.

Merv

 

 

From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone 
Subject: Sonos problem

 

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.

Thanks, Marie

 

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Re: Sonos problem

2018-08-10 Thread Marie 
I had my Sonos One all set up to enable Alexa and it was working fine. Then One 
day I was lowering the volume of the speaker with the slider on the touch 
screen and Alexa just stopped working on the speaker. I have searched the app 
and the Sonos site with no luck finding a solution.
Marie


From: Sieghard Weitzel 
Sent: Friday, August 10, 2018 7:04 PM
To: viphone@googlegroups.com 
Subject: RE: Sonos problem

What problem do you have? Not saying I know the solution, but I can try.

 

 

From: viphone@googlegroups.com  On Behalf Of Merv Keck
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

 

Are you inside the United States? I just tried this number and it works:

1 800 680 2345

Hope that helps.

Merv

 

 

From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone 
Subject: Sonos problem

 

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.

Thanks, Marie

 

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RE: Sonos problem

2018-08-10 Thread Sieghard Weitzel 
What problem do you have? Not saying I know the solution, but I can try.


From: viphone@googlegroups.com  On Behalf Of Merv Keck
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

Are you inside the United States? I just tried this number and it works:
1 800 680 2345
Hope that helps.
Merv


From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone 
Subject: Sonos problem

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.
Thanks, Marie

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RE: Sonos problem

2018-08-10 Thread Sieghard Weitzel 
That is also the number I use from Canada and it is the number I have had for 
the last almost 10 years.
Just tried it and got their “Thank you for calling Sonos, our offices are 
currently closed” message.


From: viphone@googlegroups.com  On Behalf Of Merv Keck
Sent: Friday, August 10, 2018 2:17 PM
To: viphone@googlegroups.com
Subject: RE: Sonos problem

Are you inside the United States? I just tried this number and it works:
1 800 680 2345
Hope that helps.
Merv


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone mailto:viphone@googlegroups.com>>
Subject: Sonos problem

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.
Thanks, Marie

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RE: Sonos problem

2018-08-10 Thread Merv Keck 
Are you inside the United States? I just tried this number and it works:

1 800 680 2345

Hope that helps.

Merv

 

 

From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Friday, August 10, 2018 4:51 PM
To: viphone 
Subject: Sonos problem

 

I can no longer find a way to reach Sonos via phone for support which is 
extremely irritating. I have a problem which is not addressed on any of the 
links I can locate within their website. So if anyone has a phone number for 
them, I would be very grateful to know it.

Thanks, Marie

 

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