Re: trouble updating Apple Watch

2017-02-25 Thread Paul Sandoval 
Keith,

I was able to unlock the watch, and still no key pad, so I reset my watch, and 
paired it again.
I then was able to update. Something was malfunctioning.
Thanks again for your time

> On Feb 25, 2017, at 12:17 PM, Kramlinger, Keith G., M.D. 
> <kramlinger.ke...@mayo.edu> wrote:
> 
> If I remember correctly, you need to enter the watch passcode on the watch 
> itself. This can be tricky because you probably have it on the charger at the 
> time you're being asked to enter the passcode. I may be wrong, but the 
> message to enter the passcode is coming through on the phone, but you need to 
> go to the watch being attached to the charger to enter the watch passcode on 
> the watch itself, and not on the phone (or before you take the watch off of 
> your wrist to attach it to the charger for the download to work).. It wan'ts 
> to know you're the watch owner 
> 
> I caution that I may be remembering this wrongly, but I do remember that at 
> some point I needed to enter the watch passcode on the watch, and not on the 
> phone.
> 
> Keith
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Paul Sandoval
> Sent: Saturday, February 25, 2017 10:31 AM
> To: viphone@googlegroups.com
> Subject: Re: trouble updating Apple Watch
> 
> Hi Keith,
> 
> Thanks for the suggestion, no joy. I’m still not getting a keypad on the 
> phone.
> 
>> On Feb 25, 2017, at 9:27 AM, Kramlinger, Keith G., M.D. 
>> <kramlinger.ke...@mayo.edu> wrote:
>> 
>> Try entering the watch passcode on the watch. Keith
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Paul Sandoval
>> Sent: Saturday, February 25, 2017 10:19 AM
>> To: viphone@googlegroups.com
>> Subject: trouble updating Apple Watch
>> 
>> Hi everyone,
>> 
>> I just purchased a new Apple Watch yesterday and it has software version 3.1 
>> running on it. I see there is an update to 3.13, and I am attempting to 
>> update to it.
>> The problem comes in when I am to enter my pass code on my iPhone. No key 
>> pad shows up. I’ve even connected a bluetooth keyboard(which was not 
>> originally paired with the phone). Even the bluetooth keyboard is unable to 
>> enter numbers in this pass code box. Do I need to reset the watch, and will 
>> this help? I’ve never seen this issue on my phone in over a year. 
>> 
>> 
>> Thanks for your time.
>> 
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&

RE: trouble updating Apple Watch

2017-02-25 Thread Kramlinger, Keith G., M.D. 
If I remember correctly, you need to enter the watch passcode on the watch 
itself. This can be tricky because you probably have it on the charger at the 
time you're being asked to enter the passcode. I may be wrong, but the message 
to enter the passcode is coming through on the phone, but you need to go to the 
watch being attached to the charger to enter the watch passcode on the watch 
itself, and not on the phone (or before you take the watch off of your wrist to 
attach it to the charger for the download to work).. It wan'ts to know you're 
the watch owner 

I caution that I may be remembering this wrongly, but I do remember that at 
some point I needed to enter the watch passcode on the watch, and not on the 
phone.

Keith


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Paul Sandoval
Sent: Saturday, February 25, 2017 10:31 AM
To: viphone@googlegroups.com
Subject: Re: trouble updating Apple Watch

Hi Keith,

Thanks for the suggestion, no joy. I’m still not getting a keypad on the phone.

> On Feb 25, 2017, at 9:27 AM, Kramlinger, Keith G., M.D. 
> <kramlinger.ke...@mayo.edu> wrote:
> 
> Try entering the watch passcode on the watch. Keith
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Paul Sandoval
> Sent: Saturday, February 25, 2017 10:19 AM
> To: viphone@googlegroups.com
> Subject: trouble updating Apple Watch
> 
> Hi everyone,
> 
> I just purchased a new Apple Watch yesterday and it has software version 3.1 
> running on it. I see there is an update to 3.13, and I am attempting to 
> update to it.
> The problem comes in when I am to enter my pass code on my iPhone. No key pad 
> shows up. I’ve even connected a bluetooth keyboard(which was not originally 
> paired with the phone). Even the bluetooth keyboard is unable to enter 
> numbers in this pass code box. Do I need to reset the watch, and will this 
> help? I’ve never seen this issue on my phone in over a year. 
> 
> 
> Thanks for your time.
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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Re: trouble updating Apple Watch

2017-02-25 Thread Paul Sandoval 
Hi Keith,

Thanks for the suggestion, no joy. I’m still not getting a keypad on the phone.

> On Feb 25, 2017, at 9:27 AM, Kramlinger, Keith G., M.D. 
>  wrote:
> 
> Try entering the watch passcode on the watch. Keith
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Paul Sandoval
> Sent: Saturday, February 25, 2017 10:19 AM
> To: viphone@googlegroups.com
> Subject: trouble updating Apple Watch
> 
> Hi everyone,
> 
> I just purchased a new Apple Watch yesterday and it has software version 3.1 
> running on it. I see there is an update to 3.13, and I am attempting to 
> update to it.
> The problem comes in when I am to enter my pass code on my iPhone. No key pad 
> shows up. I’ve even connected a bluetooth keyboard(which was not originally 
> paired with the phone). Even the bluetooth keyboard is unable to enter 
> numbers in this pass code box. Do I need to reset the watch, and will this 
> help? I’ve never seen this issue on my phone in over a year. 
> 
> 
> Thanks for your time.
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
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RE: trouble updating Apple Watch

2017-02-25 Thread Kramlinger, Keith G., M.D. 
Try entering the watch passcode on the watch. Keith

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Paul Sandoval
Sent: Saturday, February 25, 2017 10:19 AM
To: viphone@googlegroups.com
Subject: trouble updating Apple Watch

Hi everyone,

I just purchased a new Apple Watch yesterday and it has software version 3.1 
running on it. I see there is an update to 3.13, and I am attempting to update 
to it.
The problem comes in when I am to enter my pass code on my iPhone. No key pad 
shows up. I’ve even connected a bluetooth keyboard(which was not originally 
paired with the phone). Even the bluetooth keyboard is unable to enter numbers 
in this pass code box. Do I need to reset the watch, and will this help? I’ve 
never seen this issue on my phone in over a year. 


Thanks for your time.

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