RE: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-30 Thread Sieghard Weitzel
As long as the call switches to speakerphone the proximity sensor is working 
correctly and it is not being blocked. Have you tried to close all apps and 
rebooted?

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Friday, December 28, 2018 8:35 AM
To: viphone@googlegroups.com
Subject: RE: [EXTERNAL] Screen becomes unresponsive during phone calls

Is it still a problem if it is more like 18 inches away?

It really sounds like the proximity sensor is being triggered for some reason.

Maybe take a dry, microfiber cloth and really scrub back and forth with it over 
that area of the screen and see if that helps.

Richard



“Definition of an expert: An ex is a has-been and a spirt is a drip under 
pressure.” – Bruce U. Utah Phillips

From: viphone@googlegroups.com  On Behalf Of Kimberly
Sent: Friday, December 28, 2018 7:39 AM
To: viphone@googlegroups.com
Subject: Re: [EXTERNAL] Screen becomes unresponsive during phone calls

The phone is maybe ten or twelve inches from my face when this happens and I am 
holding the phone by the edges so my finger is not covering the ear opening. I 
have successfully entered numbers before, just not since this last update.


Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

On Dec 27, 2018, at 6:42 PM, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:
How far is the phone from your face when you are trying to do this?
I've not had any problems, but I also never keep the phone near my face. Also, 
make sure your hand isn't covering the top portion of the phone where the 
status bar area is because that activates the sensor that puts the sound 
through the little earpiece at the top of the screen.
HTH,
Richard


"It is a great thing to start life with a small number of really good books 
which are your very own." __  Sir Arthur Conan Doyle

On Dec 27, 2018, at 3:31 PM, Kimberly 
mailto:kimbersinbox1...@gmail.com>> wrote:
I'll definitely do that. It seems I've only had this issue since the last 
update.


Kim
Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone 
mailto:viphone@googlegroups.com>> wrote:
The same thing happened to me yesterday and today, ironically, on calls from 
Apple Accessibility. When I eventually got through by it working the third time 
they called, the representative couldn’t find others as having reported this, 
nor could she find any good help in her support pages.

Maybe let Apple Accessibility know. Keith

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Kimberly
Sent: Thursday, December 27, 2018 2:25 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: [EXTERNAL] Screen becomes unresponsive during phone calls

Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call.

Any thoughts?

Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx
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RE: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-28 Thread Richard Turner
Is it still a problem if it is more like 18 inches away?

It really sounds like the proximity sensor is being triggered for some reason.

Maybe take a dry, microfiber cloth and really scrub back and forth with it over 
that area of the screen and see if that helps.

Richard



“Definition of an expert: An ex is a has-been and a spirt is a drip under 
pressure.” – Bruce U. Utah Phillips

From: viphone@googlegroups.com  On Behalf Of Kimberly
Sent: Friday, December 28, 2018 7:39 AM
To: viphone@googlegroups.com
Subject: Re: [EXTERNAL] Screen becomes unresponsive during phone calls

The phone is maybe ten or twelve inches from my face when this happens and I am 
holding the phone by the edges so my finger is not covering the ear opening. I 
have successfully entered numbers before, just not since this last update.


Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

On Dec 27, 2018, at 6:42 PM, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:
How far is the phone from your face when you are trying to do this?
I've not had any problems, but I also never keep the phone near my face. Also, 
make sure your hand isn't covering the top portion of the phone where the 
status bar area is because that activates the sensor that puts the sound 
through the little earpiece at the top of the screen.
HTH,
Richard


"It is a great thing to start life with a small number of really good books 
which are your very own." __  Sir Arthur Conan Doyle

On Dec 27, 2018, at 3:31 PM, Kimberly 
mailto:kimbersinbox1...@gmail.com>> wrote:
I'll definitely do that. It seems I've only had this issue since the last 
update.


Kim
Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone 
mailto:viphone@googlegroups.com>> wrote:
The same thing happened to me yesterday and today, ironically, on calls from 
Apple Accessibility. When I eventually got through by it working the third time 
they called, the representative couldn’t find others as having reported this, 
nor could she find any good help in her support pages.

Maybe let Apple Accessibility know. Keith

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Kimberly
Sent: Thursday, December 27, 2018 2:25 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: [EXTERNAL] Screen becomes unresponsive during phone calls

Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call.

Any thoughts?

Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx
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Re: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-28 Thread Kimberly
The phone is maybe ten or twelve inches from my face when this happens and I am 
holding the phone by the edges so my finger is not covering the ear opening. I 
have successfully entered numbers before, just not since this last update. 



Sent from Kimber's iPhone
The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

> On Dec 27, 2018, at 6:42 PM, Richard Turner  
> wrote:
> 
> How far is the phone from your face when you are trying to do this?
> I've not had any problems, but I also never keep the phone near my face. 
> Also, make sure your hand isn't covering the top portion of the phone where 
> the status bar area is because that activates the sensor that puts the sound 
> through the little earpiece at the top of the screen.
> HTH,
> Richard
> 
> 
> 
> "It is a great thing to start life with a small number of really good books 
> which are your very own." __  Sir Arthur Conan Doyle 
> 
> On Dec 27, 2018, at 3:31 PM, Kimberly  wrote:
> 
>> I'll definitely do that. It seems I've only had this issue since the last 
>> update. 
>> 
>> 
>> Kim
>> 
>> Sent from Kimber's iPhone
>> The happy ending still beckons, and it is in the hope of grasping it that we 
>> go on.—Annie Proulx
>> 
>> On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone 
>>  wrote:
>> 
>>> The same thing happened to me yesterday and today, ironically, on calls 
>>> from Apple Accessibility. When I eventually got through by it working the 
>>> third time they called, the representative couldn’t find others as having 
>>> reported this, nor could she find any good help in her support pages.
>>>  
>>> Maybe let Apple Accessibility know. Keith
>>>  
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>>> Of Kimberly
>>> Sent: Thursday, December 27, 2018 2:25 PM
>>> To: viphone@googlegroups.com
>>> Subject: [EXTERNAL] Screen becomes unresponsive during phone calls
>>>  
>>> Hi,
>>>  
>>> recently i have noticed that the screen on my iphone 7 becomes totally 
>>> unresponsive during phone calls. For example, when presented with a choice 
>>> of numbers to enter --  press 1 for this, press 2 for that --  I am unable 
>>> to detect the number pad or anything else on the screen. I'm told by a 
>>> sighted friend that the number pad is present, but voiceover is completely 
>>> unresponsive. When this happens, I cannot even double tap to end the call. 
>>>  
>>> Any thoughts?  
>>>  
>>> Sent from Kimber's iPhone
>>> The happy ending still beckons, and it is in the hope of grasping it that 
>>> we go on.—Annie Proulx
>>> -- 
>>> The following information is important for all members of the V iPhone list.
>>>  
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>>> you feel that a member's post is inappropriate, please contact the owners 
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>>> caraqu...@caraquinn.com
>>>  
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/
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Re: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-27 Thread Richard Turner
How far is the phone from your face when you are trying to do this?
I've not had any problems, but I also never keep the phone near my face. Also, 
make sure your hand isn't covering the top portion of the phone where the 
status bar area is because that activates the sensor that puts the sound 
through the little earpiece at the top of the screen.
HTH,
Richard



"It is a great thing to start life with a small number of really good books 
which are your very own." __  Sir Arthur Conan Doyle

On Dec 27, 2018, at 3:31 PM, Kimberly 
mailto:kimbersinbox1...@gmail.com>> wrote:

I'll definitely do that. It seems I've only had this issue since the last 
update.


Kim

Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone 
mailto:viphone@googlegroups.com>> wrote:

The same thing happened to me yesterday and today, ironically, on calls from 
Apple Accessibility. When I eventually got through by it working the third time 
they called, the representative couldn’t find others as having reported this, 
nor could she find any good help in her support pages.

Maybe let Apple Accessibility know. Keith

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Kimberly
Sent: Thursday, December 27, 2018 2:25 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: [EXTERNAL] Screen becomes unresponsive during phone calls

Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call.

Any thoughts?

Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx
--
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Re: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-27 Thread Kimberly
I'll definitely do that. It seems I've only had this issue since the last 
update. 


Kim

Sent from Kimber's iPhone
The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

> On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone 
>  wrote:
> 
> The same thing happened to me yesterday and today, ironically, on calls from 
> Apple Accessibility. When I eventually got through by it working the third 
> time they called, the representative couldn’t find others as having reported 
> this, nor could she find any good help in her support pages.
>  
> Maybe let Apple Accessibility know. Keith
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimberly
> Sent: Thursday, December 27, 2018 2:25 PM
> To: viphone@googlegroups.com
> Subject: [EXTERNAL] Screen becomes unresponsive during phone calls
>  
> Hi,
>  
> recently i have noticed that the screen on my iphone 7 becomes totally 
> unresponsive during phone calls. For example, when presented with a choice of 
> numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
> detect the number pad or anything else on the screen. I'm told by a sighted 
> friend that the number pad is present, but voiceover is completely 
> unresponsive. When this happens, I cannot even double tap to end the call. 
>  
> Any thoughts?  
>  
> Sent from Kimber's iPhone
> The happy ending still beckons, and it is in the hope of grasping it that we 
> go on.—Annie Proulx
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
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> caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
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RE: [EXTERNAL] Screen becomes unresponsive during phone calls

2018-12-27 Thread 'Kramlinger, Keith G., M.D.' via VIPhone
The same thing happened to me yesterday and today, ironically, on calls from 
Apple Accessibility. When I eventually got through by it working the third time 
they called, the representative couldn’t find others as having reported this, 
nor could she find any good help in her support pages.

Maybe let Apple Accessibility know. Keith

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimberly
Sent: Thursday, December 27, 2018 2:25 PM
To: viphone@googlegroups.com
Subject: [EXTERNAL] Screen becomes unresponsive during phone calls

Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call.

Any thoughts?

Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx
--
The following information is important for all members of the V iPhone list.

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RE: Screen becomes unresponsive during phone calls

2018-12-27 Thread Carolyn Arnold
Do you use a head set when using the screen during phone call? That works for 
me. 

Best regards,

Carolyn 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimberly
Sent: Thursday, December 27, 2018 3:25 PM
To: viphone@googlegroups.com
Subject: Screen becomes unresponsive during phone calls

Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call. 

Any thoughts?  


Sent from Kimber's iPhone

The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

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Screen becomes unresponsive during phone calls

2018-12-27 Thread Kimberly
Hi,

recently i have noticed that the screen on my iphone 7 becomes totally 
unresponsive during phone calls. For example, when presented with a choice of 
numbers to enter --  press 1 for this, press 2 for that --  I am unable to 
detect the number pad or anything else on the screen. I'm told by a sighted 
friend that the number pad is present, but voiceover is completely 
unresponsive. When this happens, I cannot even double tap to end the call. 

Any thoughts?  

Sent from Kimber's iPhone
The happy ending still beckons, and it is in the hope of grasping it that we go 
on.—Annie Proulx

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mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
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