Re: iCloud

[Ronni Brown]

Hi Peter,

Can you sign into iCloud.com ?
Did you correctly enter the latest code sent?
If you set up your Apple ID to require two-factor authentication or two-step 
verification, make sure you correctly enter the latest code sent to your device.

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 3 Apr 2019, at 1:06 pm, Peter Curtis  wrote:
> 
> Hi Ronni
> Thank you for your response.
> I managed to get into the Apple ID account page OK only to find I’m already 
> set up for two factor authentication, the problem still exists. Should I try 
> turning off the two factor authentication and then turning it back on?
> Kind regards
> Peter
> 
>> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
>> 
>> Hi Peter,
>> 
>> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
>> reply to your message.
>> Setup two-factor authentication from your Apple ID account page.
>> 
>> Confirm which feature you're using
>> If you're not sure if you set up two-factor authentication or two-step 
>> verification, use these steps: 
>>• Sign in to your Apple ID account page.
>>• In the Security section, look for two-factor authentication or two-step 
>> verification, then see if the feature is off or on. 
>> 
>> If two-step verification is on, continue with the steps to turn it off, then 
>> turn on two-factor authentication. If two-factor authentication is on, then 
>> you're already set up. 
>> 
>> Before you can turn on two-factor authentication, you need to turn off 
>> two-step verification. Use these steps: 
>>• Sign in to your Apple ID account page.
>>• In the Security section, click Edit.
>>• Click Turn Off Two-Step Verification. Click again to confirm.
>> 
>> You can Follow the full instructions at this Apple support link:
>> https://support.apple.com/en-au/HT207198
>> 
>> Kind regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
>>> 
>>> Hi Peter
>>> Thank you for your suggestion!
>>> I don’t have two-factor authentication set up and when I try to set it up 
>>> according to APPLE instructions I must go to System Preferences and choose 
>>> iCloud, then Security. Only problem is that when I go to System Preferences 
>>> and iCloud there is no option to select Security as it’s asking me to put 
>>> in my Apple ID then Password and then I go on the roundabout of it asking 
>>> for Apple ID and Password continually. The options of General, Contact, 
>>> Security, Devices and Payment aren’t there?
>>> So I still have the same problem.
>>> Kind regards
>>> Peter
>>> 
>>> 
 On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
 wrote:
 
 Do you have two-factor authentication set up? This will help sort this out 
 once and for all.
 
> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
> 
> Hi
> I have a red circle with a 1 in it on my System Preferences on my 
> MacBookPro, on going into preferences this symbol is on the iCloud icon 
> in there.
> I clicked onto this and it asked for my Apple ID and Password, on 
> supplying this the computer thought for a while and then went back to the 
> Apple ID screen again. I re entered my ID and Password again and got the 
> same result! 
> I used the ‘Forgot Apple ID or password’ option and reset my password.
> Back to the iCloud icon in System Preferences (which still had the red 
> circle with the 1 in it) and was asked for my Apple ID and Password, when 
> supplied with that it thought for a while again and then reset to ask for 
> Apple ID and Password again.
> I have done this several times to ensure that all was entered correctly, 
> but no change.
> I can access the App Store with the new Apple ID and Password no problem.
> If it was just in the System Preferences I would/could just leave it but 
> it pops up on my screen regularly.
> I don’t actually use iCloud, so loss of any information is not a worry, 
> just the annoying pop up and of course curiosity?
> I have made no changes to the computer that I’m aware of.
> I would appreciate any thoughts?
 
 Kind regards,
 
 Peter HinchliffeApwin Computer Services
 FileMaker Pro Solutions Developer
 Perth, Western Australia
 Phone (618) 9332 6482Mob 0403 046 948
 
 Mac because I prefer it -- Windows because I have to.
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 

Re: iCloud

[Peter Curtis]

Hi Ronni
Thank you for your response.
I managed to get into the Apple ID account page OK only to find I’m already set 
up for two factor authentication, the problem still exists. Should I try 
turning off the two factor authentication and then turning it back on?
Kind regards
Peter

> On 2 Apr 2019, at 8:48 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
> reply to your message.
> Setup two-factor authentication from your Apple ID account page.
> 
> Confirm which feature you're using
> If you're not sure if you set up two-factor authentication or two-step 
> verification, use these steps: 
>   • Sign in to your Apple ID account page.
>   • In the Security section, look for two-factor authentication or 
> two-step verification, then see if the feature is off or on. 
> 
> If two-step verification is on, continue with the steps to turn it off, then 
> turn on two-factor authentication. If two-factor authentication is on, then 
> you're already set up. 
> 
> Before you can turn on two-factor authentication, you need to turn off 
> two-step verification. Use these steps: 
>   • Sign in to your Apple ID account page.
>   • In the Security section, click Edit.
>   • Click Turn Off Two-Step Verification. Click again to confirm.
> 
> You can Follow the full instructions at this Apple support link:
>  https://support.apple.com/en-au/HT207198
> 
> Kind regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
> 
>> Hi Peter
>> Thank you for your suggestion!
>> I don’t have two-factor authentication set up and when I try to set it up 
>> according to APPLE instructions I must go to System Preferences and choose 
>> iCloud, then Security. Only problem is that when I go to System Preferences 
>> and iCloud there is no option to select Security as it’s asking me to put in 
>> my Apple ID then Password and then I go on the roundabout of it asking for 
>> Apple ID and Password continually. The options of General, Contact, 
>> Security, Devices and Payment aren’t there?
>> So I still have the same problem.
>> Kind regards
>> Peter
>> 
>> 
>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>>> wrote:
>>> 
>>> Do you have two-factor authentication set up? This will help sort this out 
>>> once and for all.
>>> 
 On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
 
 Hi
 I have a red circle with a 1 in it on my System Preferences on my 
 MacBookPro, on going into preferences this symbol is on the iCloud icon in 
 there.
 I clicked onto this and it asked for my Apple ID and Password, on 
 supplying this the computer thought for a while and then went back to the 
 Apple ID screen again. I re entered my ID and Password again and got the 
 same result! 
 I used the ‘Forgot Apple ID or password’ option and reset my password.
 Back to the iCloud icon in System Preferences (which still had the red 
 circle with the 1 in it) and was asked for my Apple ID and Password, when 
 supplied with that it thought for a while again and then reset to ask for 
 Apple ID and Password again.
 I have done this several times to ensure that all was entered correctly, 
 but no change.
 I can access the App Store with the new Apple ID and Password no problem.
 If it was just in the System Preferences I would/could just leave it but 
 it pops up on my screen regularly.
 I don’t actually use iCloud, so loss of any information is not a worry, 
 just the annoying pop up and of course curiosity?
 I have made no changes to the computer that I’m aware of.
 I would appreciate any thoughts?
>>> 
>>> Kind regards,
>>> 
>>> Peter HinchliffeApwin Computer Services
>>> FileMaker Pro Solutions Developer
>>> Perth, Western Australia
>>> Phone (618) 9332 6482Mob 0403 046 948
>>> 
>>> Mac because I prefer it -- Windows because I have to.
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iCloud

[Ronni Brown]

Hi Peter,

Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to 
reply to your message.
Setup two-factor authentication from your Apple ID account page.

Confirm which feature you're using
If you're not sure if you set up two-factor authentication or two-step 
verification, use these steps: 
Sign in to your Apple ID account page.
In the Security section, look for two-factor authentication or two-step 
verification, then see if the feature is off or on. 

If two-step verification is on, continue with the steps to turn it off, then 
turn on two-factor authentication. If two-factor authentication is on, then 
you're already set up. 

Before you can turn on two-factor authentication, you need to turn off two-step 
verification. Use these steps: 
Sign in to your Apple ID account page.
In the Security section, click Edit.
Click Turn Off Two-Step Verification. Click again to confirm.

You can Follow the full instructions at this Apple support link:
 https://support.apple.com/en-au/HT207198

Kind regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 2 Apr 2019, at 7:57 pm, Peter Curtis  wrote:
> 
> Hi Peter
> Thank you for your suggestion!
> I don’t have two-factor authentication set up and when I try to set it up 
> according to APPLE instructions I must go to System Preferences and choose 
> iCloud, then Security. Only problem is that when I go to System Preferences 
> and iCloud there is no option to select Security as it’s asking me to put in 
> my Apple ID then Password and then I go on the roundabout of it asking for 
> Apple ID and Password continually. The options of General, Contact, Security, 
> Devices and Payment aren’t there?
> So I still have the same problem.
> Kind regards
> Peter
> 
> 
>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  
>> wrote:
>> 
>> Do you have two-factor authentication set up? This will help sort this out 
>> once and for all.
>> 
>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>>> 
>>> Hi
>>> I have a red circle with a 1 in it on my System Preferences on my 
>>> MacBookPro, on going into preferences this symbol is on the iCloud icon in 
>>> there.
>>> I clicked onto this and it asked for my Apple ID and Password, on supplying 
>>> this the computer thought for a while and then went back to the Apple ID 
>>> screen again. I re entered my ID and Password again and got the same 
>>> result! 
>>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>>> Back to the iCloud icon in System Preferences (which still had the red 
>>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>>> supplied with that it thought for a while again and then reset to ask for 
>>> Apple ID and Password again.
>>> I have done this several times to ensure that all was entered correctly, 
>>> but no change.
>>> I can access the App Store with the new Apple ID and Password no problem.
>>> If it was just in the System Preferences I would/could just leave it but it 
>>> pops up on my screen regularly.
>>> I don’t actually use iCloud, so loss of any information is not a worry, 
>>> just the annoying pop up and of course curiosity?
>>> I have made no changes to the computer that I’m aware of.
>>> I would appreciate any thoughts?
>> 
>> Kind regards,
>> 
>> Peter HinchliffeApwin Computer Services
>> FileMaker Pro Solutions Developer
>> Perth, Western Australia
>> Phone (618) 9332 6482Mob 0403 046 948
>> 
>> Mac because I prefer it -- Windows because I have to.
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iCloud

[Peter Curtis]

Hi Peter
Thank you for your suggestion!
I don’t have two-factor authentication set up and when I try to set it up 
according to APPLE instructions I must go to System Preferences and choose 
iCloud, then Security. Only problem is that when I go to System Preferences and 
iCloud there is no option to select Security as it’s asking me to put in my 
Apple ID then Password and then I go on the roundabout of it asking for Apple 
ID and Password continually. The options of General, Contact, Security, Devices 
and Payment aren’t there?
So I still have the same problem.
Kind regards
Peter


> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe  wrote:
> 
> Do you have two-factor authentication set up? This will help sort this out 
> once and for all.
> 
>> On 31 Mar 2019, at 2:59 pm, Peter Curtis  wrote:
>> 
>> Hi
>> I have a red circle with a 1 in it on my System Preferences on my 
>> MacBookPro, on going into preferences this symbol is on the iCloud icon in 
>> there.
>> I clicked onto this and it asked for my Apple ID and Password, on supplying 
>> this the computer thought for a while and then went back to the Apple ID 
>> screen again. I re entered my ID and Password again and got the same result! 
>> I used the ‘Forgot Apple ID or password’ option and reset my password.
>> Back to the iCloud icon in System Preferences (which still had the red 
>> circle with the 1 in it) and was asked for my Apple ID and Password, when 
>> supplied with that it thought for a while again and then reset to ask for 
>> Apple ID and Password again.
>> I have done this several times to ensure that all was entered correctly, but 
>> no change.
>> I can access the App Store with the new Apple ID and Password no problem.
>> If it was just in the System Preferences I would/could just leave it but it 
>> pops up on my screen regularly.
>> I don’t actually use iCloud, so loss of any information is not a worry, just 
>> the annoying pop up and of course curiosity?
>> I have made no changes to the computer that I’m aware of.
>> I would appreciate any thoughts?
> 
> Kind regards,
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -