Hi Ronni Thank you for your response. I managed to get into the Apple ID account page OK only to find I’m already set up for two factor authentication, the problem still exists. Should I try turning off the two factor authentication and then turning it back on? Kind regards Peter
> On 2 Apr 2019, at 8:48 pm, Ronni Brown <ro...@mac.com> wrote: > > Hi Peter, > > Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to > reply to your message. > Setup two-factor authentication from your Apple ID account page. > > Confirm which feature you're using > If you're not sure if you set up two-factor authentication or two-step > verification, use these steps: > • Sign in to your Apple ID account page. > • In the Security section, look for two-factor authentication or > two-step verification, then see if the feature is off or on. > > If two-step verification is on, continue with the steps to turn it off, then > turn on two-factor authentication. If two-factor authentication is on, then > you're already set up. > > Before you can turn on two-factor authentication, you need to turn off > two-step verification. Use these steps: > • Sign in to your Apple ID account page. > • In the Security section, click Edit. > • Click Turn Off Two-Step Verification. Click again to confirm. > > You can Follow the full instructions at this Apple support link: > https://support.apple.com/en-au/HT207198 > > Kind regards, > Ronni > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > > On 2 Apr 2019, at 7:57 pm, Peter Curtis <pe...@augold.com.au> wrote: > >> Hi Peter >> Thank you for your suggestion! >> I don’t have two-factor authentication set up and when I try to set it up >> according to APPLE instructions I must go to System Preferences and choose >> iCloud, then Security. Only problem is that when I go to System Preferences >> and iCloud there is no option to select Security as it’s asking me to put in >> my Apple ID then Password and then I go on the roundabout of it asking for >> Apple ID and Password continually. The options of General, Contact, >> Security, Devices and Payment aren’t there? >> So I still have the same problem. >> Kind regards >> Peter >> >> >>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe <hinch...@multiline.com.au> >>> wrote: >>> >>> Do you have two-factor authentication set up? This will help sort this out >>> once and for all. >>> >>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis <pe...@augold.com.au> wrote: >>>> >>>> Hi >>>> I have a red circle with a 1 in it on my System Preferences on my >>>> MacBookPro, on going into preferences this symbol is on the iCloud icon in >>>> there. >>>> I clicked onto this and it asked for my Apple ID and Password, on >>>> supplying this the computer thought for a while and then went back to the >>>> Apple ID screen again. I re entered my ID and Password again and got the >>>> same result! >>>> I used the ‘Forgot Apple ID or password’ option and reset my password. >>>> Back to the iCloud icon in System Preferences (which still had the red >>>> circle with the 1 in it) and was asked for my Apple ID and Password, when >>>> supplied with that it thought for a while again and then reset to ask for >>>> Apple ID and Password again. >>>> I have done this several times to ensure that all was entered correctly, >>>> but no change. >>>> I can access the App Store with the new Apple ID and Password no problem. >>>> If it was just in the System Preferences I would/could just leave it but >>>> it pops up on my screen regularly. >>>> I don’t actually use iCloud, so loss of any information is not a worry, >>>> just the annoying pop up and of course curiosity? >>>> I have made no changes to the computer that I’m aware of. >>>> I would appreciate any thoughts? >>> >>> Kind regards, >>> >>> Peter Hinchliffe Apwin Computer Services >>> FileMaker Pro Solutions Developer >>> Perth, Western Australia >>> Phone (618) 9332 6482 Mob 0403 046 948 >>> -------------------------------------------------------------------- >>> Mac because I prefer it -- Windows because I have to. >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
