Re: Your usage has reached 301MB [Reference Number: 070511-004254]

[Peter Sealy]

It may be worth checking if all her email [assuming using Apple's  
Mail.app] has been removed from the server.
Control-click on any of the blue mail folders in the folders list [in  
the left pane] then open 'Get Info', then select 'Messages on Server'  
which gives you a list of all the messages still resident on the  
server, then select them all [assuming you don't wish to keep any  
altho I can't see why anyone would want to] and then delete them.


The other suggestion of ensuring messages are deleted from the server  
as soon as read will prevent such a build up again.


I check that Messages on Server every few months or so and always  
find some messages still there even though they should have been  
removed. Don't know why this happens. I just include that process now  
in my [ir]regular housekeeping procedures.



.

Peter Sealy
Thurgoona AUSTRALIA

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Re: Your usage has reached 301MB [Reference Number: 070511-004254]

[Steve Woods]

Jon,

I think the answer is in your question...

As far as I am aware, Bigpond charges for all traffic (other than  
from their own servers), so Software Update downloads will count  
towards the total.


Assuming that a bunch of Software updates were installed in the last  
month, that could easily account for 750MB...


A number of other ISP's allow free traffic from Akamai's servers -  
would definitely be worth a look!


Hope this helps!

Steve.

PS: was all set to vote for Ronni for WotY too - but couldn't get  
past the Collingwood allegiance :)



On 25/05/2007, at 3:32 PM, Jon Davison wrote:

I wonder if anyone could help my friend with this problem, or if  
anyone has experienced similar things. BigPond are stating that she  
is currently at 759Mb usage with her emails, and are going to start  
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/ 
Mail' and it is only 49.9Mb at present. She does not download  
anything off the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can  
they do this? I assume that she does not need a firewall for the  
Mac, as long as she downloads the latest security patches from  
Software Update?


So it would appear that someone is downloading files using her  
account? she only has one machine and lives alone. We have no idea  
where this usage is coming from. I have copied her (Mrs Nola  
Turner) into this
message, just in case you may wish to email her direct for more  
info. She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.


Any help would be greatly appreciated

With thanks
Jon


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Re: Your usage has reached 301MB [Reference Number: 070511-004254]

[Robert Howells]

On 25/05/2007, at 3:32 PM, Jon Davison wrote:

I wonder if anyone could help my friend with this problem, or if  
anyone has experienced similar things. BigPond are stating that she  
is currently at 759Mb usage with her emails, and are going to start  
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/ 
Mail' and it is only 49.9Mb at present. She does not download  
anything off the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can  
they do this? I assume that she does not need a firewall for the  
Mac, as long as she downloads the latest security patches from  
Software Update?


So it would appear that someone is downloading files using her  
account? she only has one machine and lives alone. We have no idea  
where this usage is coming from. I have copied her (Mrs Nola  
Turner) into this
message, just in case you may wish to email her direct for more  
info. She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.


Any help would be greatly appreciated

With thanks
Jon



Unbelievable 

She cannot change password herself  
They cannot say when and where the data was used 
AND it starts charging after basic use !

Other ISP's have gone past these road blocks years ago .

Time for a change of ISP .

In the meantime make sure HER personal Firewall is turned on .

Preferences- sharing - Firewall


Bob

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Re: Your usage has reached 301MB [Reference Number: 070511-004254]

[Ronda Brown]

Hi Jon,

Get Nola to check if she has 'ticked'  in Mail > Preferences > Advanced
'Remove copy from server after retrieving a message'
AND 'Right Away' is showing ..

Sorry hit send before I had finished typing

Cheers,
Ronni
On 25/05/2007, at 3:32 PM, Jon Davison wrote:

I wonder if anyone could help my friend with this problem, or if  
anyone has experienced similar things. BigPond are stating that she  
is currently at 759Mb usage with her emails, and are going to start  
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/ 
Mail' and it is only 49.9Mb at present. She does not download  
anything off the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can  
they do this? I assume that she does not need a firewall for the  
Mac, as long as she downloads the latest security patches from  
Software Update?


So it would appear that someone is downloading files using her  
account? she only has one machine and lives alone. We have no idea  
where this usage is coming from. I have copied her (Mrs Nola  
Turner) into this
message, just in case you may wish to email her direct for more  
info. She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.


Any help would be greatly appreciated

With thanks
Jon






Begin forwarded message:


From: Nola Turner <[EMAIL PROTECTED]>
Date: 25 May 2007 9:28:06 AM
To: [EMAIL PROTECTED]
Subject: Fwd: Your usage has reached 301MB [Reference Number:  
070511-004254]


Dear Jon,
The email you requested, as follows,
Enjoy your day,
Love Nola

Begin forwarded message:


From: "The BigPond Team" <[EMAIL PROTECTED]>
Date: 24 May 2007 8:18:06 AM
To: [EMAIL PROTECTED]
Subject: Re: Your usage has reached 301MB [Reference Number:  
070511-004254]
Reply-To: "The BigPond Team" <[EMAIL PROTECTED] 
mail.custhelp.com>



Dear Nola,
Thank you once again for contacting us regarding this usage matter.

I appreciate your concern, and that you would like this matter  
resolved. My name is Greg, and I will be glad to provide further  
assistance.


I am sorry to say that the password tool that was mentioned  
previously does not have a Mac equivalent. In order to change  
your password you will need to call us on 13 POND (13 7663,  
option 3) and we will be happy to create a new password for you.  
We can be contacted between 8:00 am and 9:30 pm Monday to Friday,  
and 8:00 am to 8:00 pm Saturday and Sunday (AEST). Once you have  
been provided with your new password you can change it by  
visiting the 'My BigPond' section of:


http://www.bigpond.com

For further information on this matter you may also wish to  
contact our Technical Support Team. They are available 24 hours a  
day, seven days a week on 133 933 or can be emailed from this page:


http://my.bigpond.com/help/contactus/techsupport/default.jsp

Your current usage is approximately 759 megabytes, and your new  
billing month begins on June 5. Additional usage fees on the plan  
you are subscribed to are charged at 15 cents per megabyte. I  
would recommend that you contact us to ask for a Request for  
Credit form once you receive your invoice for this billing month.  
This form is our method of disputing additional usage fees.


As mentioned previously, we do not have specific information  
about the sites and services being accessed via your account.  
Depending on how your internet connection is set up, an  
unauthorised user may be able to access your account while you  
are online. To stop this intrusion, I would also recommend that  
you subscribe to the BigPond® Personal Firewall.


The BigPond Personal Firewall establishes a barrier between your  
computer and the internet, silently monitoring and blocking  
internet traffic for suspicious activities. The BigPond Personal  
Firewall uses industry-leading McAfee Personal Firewall Plus  
software, updates or upgrades to the software will automatically  
be provided as part of the monthly service. When you subscribe to  
the BigPond Firewall service, you will receive an activation  
email from BigPond that contains a link to a secure website for  
you to download McAfee Personal Firewall.


For more information and to subscribe please visit:

https://my.bigpond.com/security/firewall/default.do

I hope this has been informative, and that you take advantage of  
the extra protection we can provide for your account.


Thank you for choosing BigPond.

Kind regards,


Greg Buchanan
The BigPond Team
www.bigpond.com


**
BigPond is a Registered trade mark of Telstra Corporation Limited  
ABN 33 051 775 556
If you no longer wish to receive marketing emails from Telstra,  
you can change your subscription preference at http:// 
www.telstra.com.au/messaging/subscriptions.htm


The contents of this email are strictly confidential. If you are  
not the intended recipient, 

Re: Your usage has reached 301MB [Reference Number: 070511-004254]

[Ronda Brown]

Hi Jon,

Get Nola to check if she has 'ticked'  in Mail > Preferences > Advanced
'Remove copy from server after retrieving a message'

Cheers,
Ronni
On 25/05/2007, at 3:32 PM, Jon Davison wrote:

I wonder if anyone could help my friend with this problem, or if  
anyone has experienced similar things. BigPond are stating that she  
is currently at 759Mb usage with her emails, and are going to start  
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/ 
Mail' and it is only 49.9Mb at present. She does not download  
anything off the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can  
they do this? I assume that she does not need a firewall for the  
Mac, as long as she downloads the latest security patches from  
Software Update?


So it would appear that someone is downloading files using her  
account? she only has one machine and lives alone. We have no idea  
where this usage is coming from. I have copied her (Mrs Nola  
Turner) into this
message, just in case you may wish to email her direct for more  
info. She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.


Any help would be greatly appreciated

With thanks
Jon






Begin forwarded message:


From: Nola Turner <[EMAIL PROTECTED]>
Date: 25 May 2007 9:28:06 AM
To: [EMAIL PROTECTED]
Subject: Fwd: Your usage has reached 301MB [Reference Number:  
070511-004254]


Dear Jon,
The email you requested, as follows,
Enjoy your day,
Love Nola

Begin forwarded message:


From: "The BigPond Team" <[EMAIL PROTECTED]>
Date: 24 May 2007 8:18:06 AM
To: [EMAIL PROTECTED]
Subject: Re: Your usage has reached 301MB [Reference Number:  
070511-004254]
Reply-To: "The BigPond Team" <[EMAIL PROTECTED] 
mail.custhelp.com>



Dear Nola,
Thank you once again for contacting us regarding this usage matter.

I appreciate your concern, and that you would like this matter  
resolved. My name is Greg, and I will be glad to provide further  
assistance.


I am sorry to say that the password tool that was mentioned  
previously does not have a Mac equivalent. In order to change  
your password you will need to call us on 13 POND (13 7663,  
option 3) and we will be happy to create a new password for you.  
We can be contacted between 8:00 am and 9:30 pm Monday to Friday,  
and 8:00 am to 8:00 pm Saturday and Sunday (AEST). Once you have  
been provided with your new password you can change it by  
visiting the 'My BigPond' section of:


http://www.bigpond.com

For further information on this matter you may also wish to  
contact our Technical Support Team. They are available 24 hours a  
day, seven days a week on 133 933 or can be emailed from this page:


http://my.bigpond.com/help/contactus/techsupport/default.jsp

Your current usage is approximately 759 megabytes, and your new  
billing month begins on June 5. Additional usage fees on the plan  
you are subscribed to are charged at 15 cents per megabyte. I  
would recommend that you contact us to ask for a Request for  
Credit form once you receive your invoice for this billing month.  
This form is our method of disputing additional usage fees.


As mentioned previously, we do not have specific information  
about the sites and services being accessed via your account.  
Depending on how your internet connection is set up, an  
unauthorised user may be able to access your account while you  
are online. To stop this intrusion, I would also recommend that  
you subscribe to the BigPond® Personal Firewall.


The BigPond Personal Firewall establishes a barrier between your  
computer and the internet, silently monitoring and blocking  
internet traffic for suspicious activities. The BigPond Personal  
Firewall uses industry-leading McAfee Personal Firewall Plus  
software, updates or upgrades to the software will automatically  
be provided as part of the monthly service. When you subscribe to  
the BigPond Firewall service, you will receive an activation  
email from BigPond that contains a link to a secure website for  
you to download McAfee Personal Firewall.


For more information and to subscribe please visit:

https://my.bigpond.com/security/firewall/default.do

I hope this has been informative, and that you take advantage of  
the extra protection we can provide for your account.


Thank you for choosing BigPond.

Kind regards,


Greg Buchanan
The BigPond Team
www.bigpond.com


**
BigPond is a Registered trade mark of Telstra Corporation Limited  
ABN 33 051 775 556
If you no longer wish to receive marketing emails from Telstra,  
you can change your subscription preference at http:// 
www.telstra.com.au/messaging/subscriptions.htm


The contents of this email are strictly confidential. If you are  
not the intended recipient, any use, disclosure or copying of  
this email (including any attachments) is unauthorised

Fwd: Your usage has reached 301MB [Reference Number: 070511-004254]

[Jon Davison]

I wonder if anyone could help my friend with this problem, or if  
anyone has experienced similar things. BigPond are stating that she  
is currently at 759Mb usage with her emails, and are going to start  
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/Mail'  
and it is only 49.9Mb at present. She does not download anything off  
the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can  
they do this? I assume that she does not need a firewall for the Mac,  
as long as she downloads the latest security patches from Software  
Update?


So it would appear that someone is downloading files using her  
account? she only has one machine and lives alone. We have no idea  
where this usage is coming from. I have copied her (Mrs Nola Turner)  
into this
message, just in case you may wish to email her direct for more info.  
She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.


Any help would be greatly appreciated

With thanks
Jon






Begin forwarded message:


From: Nola Turner <[EMAIL PROTECTED]>
Date: 25 May 2007 9:28:06 AM
To: [EMAIL PROTECTED]
Subject: Fwd: Your usage has reached 301MB [Reference Number:  
070511-004254]


Dear Jon,
The email you requested, as follows,
Enjoy your day,
Love Nola

Begin forwarded message:


From: "The BigPond Team" <[EMAIL PROTECTED]>
Date: 24 May 2007 8:18:06 AM
To: [EMAIL PROTECTED]
Subject: Re: Your usage has reached 301MB [Reference Number:  
070511-004254]
Reply-To: "The BigPond Team" <[EMAIL PROTECTED] 
mail.custhelp.com>



Dear Nola,
Thank you once again for contacting us regarding this usage matter.

I appreciate your concern, and that you would like this matter  
resolved. My name is Greg, and I will be glad to provide further  
assistance.


I am sorry to say that the password tool that was mentioned  
previously does not have a Mac equivalent. In order to change your  
password you will need to call us on 13 POND (13 7663, option 3)  
and we will be happy to create a new password for you. We can be  
contacted between 8:00 am and 9:30 pm Monday to Friday, and 8:00  
am to 8:00 pm Saturday and Sunday (AEST). Once you have been  
provided with your new password you can change it by visiting the  
'My BigPond' section of:


http://www.bigpond.com

For further information on this matter you may also wish to  
contact our Technical Support Team. They are available 24 hours a  
day, seven days a week on 133 933 or can be emailed from this page:


http://my.bigpond.com/help/contactus/techsupport/default.jsp

Your current usage is approximately 759 megabytes, and your new  
billing month begins on June 5. Additional usage fees on the plan  
you are subscribed to are charged at 15 cents per megabyte. I  
would recommend that you contact us to ask for a Request for  
Credit form once you receive your invoice for this billing month.  
This form is our method of disputing additional usage fees.


As mentioned previously, we do not have specific information about  
the sites and services being accessed via your account. Depending  
on how your internet connection is set up, an unauthorised user  
may be able to access your account while you are online. To stop  
this intrusion, I would also recommend that you subscribe to the  
BigPond® Personal Firewall.


The BigPond Personal Firewall establishes a barrier between your  
computer and the internet, silently monitoring and blocking  
internet traffic for suspicious activities. The BigPond Personal  
Firewall uses industry-leading McAfee Personal Firewall Plus  
software, updates or upgrades to the software will automatically  
be provided as part of the monthly service. When you subscribe to  
the BigPond Firewall service, you will receive an activation email  
from BigPond that contains a link to a secure website for you to  
download McAfee Personal Firewall.


For more information and to subscribe please visit:

https://my.bigpond.com/security/firewall/default.do

I hope this has been informative, and that you take advantage of  
the extra protection we can provide for your account.


Thank you for choosing BigPond.

Kind regards,


Greg Buchanan
The BigPond Team
www.bigpond.com


**
BigPond is a Registered trade mark of Telstra Corporation Limited  
ABN 33 051 775 556
If you no longer wish to receive marketing emails from Telstra,  
you can change your subscription preference at http:// 
www.telstra.com.au/messaging/subscriptions.htm


The contents of this email are strictly confidential. If you are  
not the intended recipient, any use, disclosure or copying of this  
email (including any attachments) is unauthorised and prohibited.  
If you have received this email in error, please notify Telstra  
immediately by return email and then delete the message from your  
system.

**


[---001:002672:13248---]




Nola Turner
13 Morden Street