[WISPA] making money from voip

2010-11-11 Thread Ryan Goldberg
Curious what models you guys are working.  Hosted PBX, white label, etc.  What 
approach for SMB v. residential v enterprise.  And so on.

TIA

Ryan




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Re: [WISPA] making money from voip

2010-11-11 Thread Chuck Hogg
Bought the Netsapiens solution.  Currently (without taking into
consideration the initial server/software cost) we are making about 3.5 x
Cost per account.  We've been adding 3-5 a week, and as more people learn
about us offering it the faster it's selling.

My cost per account is roughly $6.25, and we're selling it for $17-45 per
line.

Regards,
Chuck


On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg wrote:

> Curious what models you guys are working.  Hosted PBX, white label, etc.
>  What approach for SMB v. residential v enterprise.  And so on.
>
> TIA
>
> Ryan
>
>
>
>
> 
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Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
Our approach is white label to business only bundled with our Internet usually 
and other Internet outside of our coverage. We include email, webhosting, data 
backup with all packages to make us "sticky". Also we definitely aren't the 
cheapest. We went that route in the beginning but sales didn't take off until 
we raised our price. 

Sent from my iPhone4

On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:

> Curious what models you guys are working.  Hosted PBX, white label, etc.  
> What approach for SMB v. residential v enterprise.  And so on.
> 
> TIA
> 
> Ryan
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
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Re: [WISPA] making money from voip

2010-11-11 Thread Ryan Goldberg
Whose service do you use?  Who if anyone did you try before current provider?

Thanks-
Ryan



On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:

> Our approach is white label to business only bundled with our Internet 
> usually and other Internet outside of our coverage. We include email, 
> webhosting, data backup with all packages to make us "sticky". Also we 
> definitely aren't the cheapest. We went that route in the beginning but sales 
> didn't take off until we raised our price. 
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
> 
>> Curious what models you guys are working.  Hosted PBX, white label, etc.  
>> What approach for SMB v. residential v enterprise.  And so on.
>> 
>> TIA
>> 
>> Ryan
>> 
>> 
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>> WISPA Wireless List: wireless@wispa.org
>> 
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>> 
>> Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> 
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Re: [WISPA] making money from voip

2010-11-11 Thread Bret Clark
We partnered with a small VoIP company that is local in our area and 
resell the service as our own to businesses only. It has worked well for 
us, but I strongly recommend that you implement some type of QoS for the 
VoIP packets...at least if you're dealing with businesses.

Bret


On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
> Whose service do you use?  Who if anyone did you try before current provider?
>
> Thanks-
> Ryan
>
>
>
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>
>
>> Our approach is white label to business only bundled with our Internet 
>> usually and other Internet outside of our coverage. We include email, 
>> webhosting, data backup with all packages to make us "sticky". Also we 
>> definitely aren't the cheapest. We went that route in the beginning but 
>> sales didn't take off until we raised our price.
>>
>> Sent from my iPhone4
>>
>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
>>
>>  
>>> Curious what models you guys are working.  Hosted PBX, white label, etc.  
>>> What approach for SMB v. residential v enterprise.  And so on.
>>>
>>> TIA
>>>
>>> Ryan
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>> 
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>>  
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Re: [WISPA] making money from voip

2010-11-11 Thread Ryan Goldberg
Re local company to partner with.  We're looking closely at that option as a 
preferred course of action for those hard to measure reasons (value of local 
contact, vested interest in local biz community, etc).

Re qos.  We have a solid network and know where we can support voice and where 
we can't.  We successfully implement appropriate qos for customers who require 
it, including two call centers, one at 140 seats and one at 300 seats.

How do you handle support?  Custom acd, dial plans, etc.  I assume your voip 
partner implements, but what support is yours to deal with, and where do you 
hand off at?

Ryan



On Nov 11, 2010, at 6:41 PM, Bret Clark  wrote:

> We partnered with a small VoIP company that is local in our area and 
> resell the service as our own to businesses only. It has worked well for 
> us, but I strongly recommend that you implement some type of QoS for the 
> VoIP packets...at least if you're dealing with businesses.
> 
> Bret
> 
> 
> On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
>> Whose service do you use?  Who if anyone did you try before current provider?
>> 
>> Thanks-
>> Ryan
>> 
>> 
>> 
>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>> 
>> 
>>> Our approach is white label to business only bundled with our Internet 
>>> usually and other Internet outside of our coverage. We include email, 
>>> webhosting, data backup with all packages to make us "sticky". Also we 
>>> definitely aren't the cheapest. We went that route in the beginning but 
>>> sales didn't take off until we raised our price.
>>> 
>>> Sent from my iPhone4
>>> 
>>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
>>> 
>>> 
 Curious what models you guys are working.  Hosted PBX, white label, etc.  
 What approach for SMB v. residential v enterprise.  And so on.
 
 TIA
 
 Ryan
 
 
 
 
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Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
Tried Telemedium. They were horrible. As a matter of fact they are out of 
business now. We use VOX. They are a wispa member. I have yet to get a call 
from anyone complaining about voice quality b

Sent from my iPhone4

On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:

> Whose service do you use?  Who if anyone did you try before current provider?
> 
> Thanks-
> Ryan
> 
> 
> 
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> 
>> Our approach is white label to business only bundled with our Internet 
>> usually and other Internet outside of our coverage. We include email, 
>> webhosting, data backup with all packages to make us "sticky". Also we 
>> definitely aren't the cheapest. We went that route in the beginning but 
>> sales didn't take off until we raised our price. 
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
>> 
>>> Curious what models you guys are working.  Hosted PBX, white label, etc.  
>>> What approach for SMB v. residential v enterprise.  And so on.
>>> 
>>> TIA
>>> 
>>> Ryan
>>> 
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
>> 
>> 
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Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
Qos has never been much of an issue. We have successfully implemented voip on 
our wimax, Comcast, suddenlink, and dsl. I do have to say that it is excellent 
over dsl. I won't put more than 5 lines on dsl due to the upload limitation. 
The larges single customer I have has 28 lines over Comcast. The largest over 
our wimax is 22 lines. We do use DSCP 46 over our network to prioritize the 
voip traffic. Butch's qos has worked excellent for that.  

Sent from my iPhone4

On Nov 11, 2010, at 7:18 PM, Ryan Goldberg  wrote:

> Re local company to partner with.  We're looking closely at that option as a 
> preferred course of action for those hard to measure reasons (value of local 
> contact, vested interest in local biz community, etc).
> 
> Re qos.  We have a solid network and know where we can support voice and 
> where we can't.  We successfully implement appropriate qos for customers who 
> require it, including two call centers, one at 140 seats and one at 300 seats.
> 
> How do you handle support?  Custom acd, dial plans, etc.  I assume your voip 
> partner implements, but what support is yours to deal with, and where do you 
> hand off at?
> 
> Ryan
> 
> 
> 
> On Nov 11, 2010, at 6:41 PM, Bret Clark  wrote:
> 
>> We partnered with a small VoIP company that is local in our area and 
>> resell the service as our own to businesses only. It has worked well for 
>> us, but I strongly recommend that you implement some type of QoS for the 
>> VoIP packets...at least if you're dealing with businesses.
>> 
>> Bret
>> 
>> 
>> On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
>>> Whose service do you use?  Who if anyone did you try before current 
>>> provider?
>>> 
>>> Thanks-
>>> Ryan
>>> 
>>> 
>>> 
>>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>>> 
>>> 
 Our approach is white label to business only bundled with our Internet 
 usually and other Internet outside of our coverage. We include email, 
 webhosting, data backup with all packages to make us "sticky". Also we 
 definitely aren't the cheapest. We went that route in the beginning but 
 sales didn't take off until we raised our price.
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
 
 
> Curious what models you guys are working.  Hosted PBX, white label, etc.  
> What approach for SMB v. residential v enterprise.  And so on.
> 
> TIA
> 
> Ryan
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
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> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
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> Archives: http://lists.wispa.org/pipermail/wireless/
> 
 
 
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Re: [WISPA] making money from voip

2010-11-11 Thread Roger Howard
If you use VOX, do you still have to do all the FCC stuff, since you
are not the provider?

Thanks,
Roger

On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
> Tried Telemedium. They were horrible. As a matter of fact they are out of 
> business now. We use VOX. They are a wispa member. I have yet to get a call 
> from anyone complaining about voice quality b
>
> Sent from my iPhone4
>
> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>
>> Whose service do you use?  Who if anyone did you try before current provider?
>>
>> Thanks-
>> Ryan
>>
>>
>>
>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>>
>>> Our approach is white label to business only bundled with our Internet 
>>> usually and other Internet outside of our coverage. We include email, 
>>> webhosting, data backup with all packages to make us "sticky". Also we 
>>> definitely aren't the cheapest. We went that route in the beginning but 
>>> sales didn't take off until we raised our price.
>>>
>>> Sent from my iPhone4
>>>
>>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
>>>
 Curious what models you guys are working.  Hosted PBX, white label, etc.  
 What approach for SMB v. residential v enterprise.  And so on.

 TIA

 Ryan



 
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Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
Everything we use is branded in our name including the LOA's and the portal. 
Vox handles everything up front during the setup process. Since 95% of our 
lines are ported from other companies it was important for this to all have our 
company name. 

Sent from my iPhone4

On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:

> If you use VOX, do you still have to do all the FCC stuff, since you
> are not the provider?
> 
> Thanks,
> Roger
> 
> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>> Tried Telemedium. They were horrible. As a matter of fact they are out of 
>> business now. We use VOX. They are a wispa member. I have yet to get a call 
>> from anyone complaining about voice quality b
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>> 
>>> Whose service do you use?  Who if anyone did you try before current 
>>> provider?
>>> 
>>> Thanks-
>>> Ryan
>>> 
>>> 
>>> 
>>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>>> 
 Our approach is white label to business only bundled with our Internet 
 usually and other Internet outside of our coverage. We include email, 
 webhosting, data backup with all packages to make us "sticky". Also we 
 definitely aren't the cheapest. We went that route in the beginning but 
 sales didn't take off until we raised our price.
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
 
> Curious what models you guys are working.  Hosted PBX, white label, etc.  
> What approach for SMB v. residential v enterprise.  And so on.
> 
> TIA
> 
> Ryan
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
> 
> Archives: http://lists.wispa.org/pipermail/wireless/
 
 
 
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>>> 
>>> 
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Re: [WISPA] making money from voip

2010-11-11 Thread Chuck Bartosch
How do you handle the line pool problem? It's the only issue keeping me from 
going to Vox for business customers-most businesses have multiple lines where a 
customer calls in and gets whatever line is free in the pool. Vox can do line 
forwarding, but that means the customer has to call the first line in the 
forwarding sequence and there's a delay while each line is found to be busy 
before it's forwarded (I assume), so it isn't the same as normal line pool.

Would love a practical solution to this problem.

Chuck

On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:

> Everything we use is branded in our name including the LOA's and the portal. 
> Vox handles everything up front during the setup process. Since 95% of our 
> lines are ported from other companies it was important for this to all have 
> our company name. 
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
> 
>> If you use VOX, do you still have to do all the FCC stuff, since you
>> are not the provider?
>> 
>> Thanks,
>> Roger
>> 
>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>>> Tried Telemedium. They were horrible. As a matter of fact they are out of 
>>> business now. We use VOX. They are a wispa member. I have yet to get a call 
>>> from anyone complaining about voice quality b
>>> 
>>> Sent from my iPhone4
>>> 
>>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>>> 
 Whose service do you use?  Who if anyone did you try before current 
 provider?
 
 Thanks-
 Ryan
 
 
 
 On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
 
> Our approach is white label to business only bundled with our Internet 
> usually and other Internet outside of our coverage. We include email, 
> webhosting, data backup with all packages to make us "sticky". Also we 
> definitely aren't the cheapest. We went that route in the beginning but 
> sales didn't take off until we raised our price.
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
> wrote:
> 
>> Curious what models you guys are working.  Hosted PBX, white label, etc. 
>>  What approach for SMB v. residential v enterprise.  And so on.
>> 
>> TIA
>> 
>> Ryan
>> 
>> 
>> 
>> 
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>> 
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Chuck Bartosch
Clarity 

Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
You have to get them to enable hunting. It's not the same as forwarding. 

Sent from my iPhone4

On Nov 11, 2010, at 9:09 PM, Chuck Bartosch  wrote:

> How do you handle the line pool problem? It's the only issue keeping me from 
> going to Vox for business customers-most businesses have multiple lines where 
> a customer calls in and gets whatever line is free in the pool. Vox can do 
> line forwarding, but that means the customer has to call the first line in 
> the forwarding sequence and there's a delay while each line is found to be 
> busy before it's forwarded (I assume), so it isn't the same as normal line 
> pool.
> 
> Would love a practical solution to this problem.
> 
> Chuck
> 
> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
> 
>> Everything we use is branded in our name including the LOA's and the portal. 
>> Vox handles everything up front during the setup process. Since 95% of our 
>> lines are ported from other companies it was important for this to all have 
>> our company name. 
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>> 
>>> If you use VOX, do you still have to do all the FCC stuff, since you
>>> are not the provider?
>>> 
>>> Thanks,
>>> Roger
>>> 
>>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
 Tried Telemedium. They were horrible. As a matter of fact they are out of 
 business now. We use VOX. They are a wispa member. I have yet to get a 
 call from anyone complaining about voice quality b
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
 
> Whose service do you use?  Who if anyone did you try before current 
> provider?
> 
> Thanks-
> Ryan
> 
> 
> 
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> 
>> Our approach is white label to business only bundled with our Internet 
>> usually and other Internet outside of our coverage. We include email, 
>> webhosting, data backup with all packages to make us "sticky". Also we 
>> definitely aren't the cheapest. We went that route in the beginning but 
>> sales didn't take off until we raised our price.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
>> wrote:
>> 
>>> Curious what models you guys are working.  Hosted PBX, white label, 
>>> etc.  What approach for SMB v. residential v enterprise.  And so on.
>>> 
>>> TIA
>>> 
>>> Ryan
>>> 
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
>> 
>> 
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>> 
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> 
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Re: [WISPA] making money from voip

2010-11-11 Thread Jeremie Chism
Are you talking about hunt groups? If so it works identical to Att. Say a 
business has a main line and 3 roll over lines. If someone calls the main line 
and it is busy it automatically rolls to line 2 or 3 or 4. No waiting. If there 
is no answer on any of the rollover lines it will roll back to the main line 
voice mail.  

Sent from my iPhone4

On Nov 11, 2010, at 9:09 PM, Chuck Bartosch  wrote:

> How do you handle the line pool problem? It's the only issue keeping me from 
> going to Vox for business customers-most businesses have multiple lines where 
> a customer calls in and gets whatever line is free in the pool. Vox can do 
> line forwarding, but that means the customer has to call the first line in 
> the forwarding sequence and there's a delay while each line is found to be 
> busy before it's forwarded (I assume), so it isn't the same as normal line 
> pool.
> 
> Would love a practical solution to this problem.
> 
> Chuck
> 
> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
> 
>> Everything we use is branded in our name including the LOA's and the portal. 
>> Vox handles everything up front during the setup process. Since 95% of our 
>> lines are ported from other companies it was important for this to all have 
>> our company name. 
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>> 
>>> If you use VOX, do you still have to do all the FCC stuff, since you
>>> are not the provider?
>>> 
>>> Thanks,
>>> Roger
>>> 
>>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
 Tried Telemedium. They were horrible. As a matter of fact they are out of 
 business now. We use VOX. They are a wispa member. I have yet to get a 
 call from anyone complaining about voice quality b
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
 
> Whose service do you use?  Who if anyone did you try before current 
> provider?
> 
> Thanks-
> Ryan
> 
> 
> 
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> 
>> Our approach is white label to business only bundled with our Internet 
>> usually and other Internet outside of our coverage. We include email, 
>> webhosting, data backup with all packages to make us "sticky". Also we 
>> definitely aren't the cheapest. We went that route in the beginning but 
>> sales didn't take off until we raised our price.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
>> wrote:
>> 
>>> Curious what models you guys are working.  Hosted PBX, white label, 
>>> etc.  What approach for SMB v. residential v enterprise.  And so on.
>>> 
>>> TIA
>>> 
>>> Ryan
>>> 
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>> WISPA Wireless List: wireless@wispa.org
>> 
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>> 
>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
> 
> 
> 
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Re: [WISPA] making money from voip

2010-11-12 Thread Bret Clark
On 11/11/2010 08:18 PM, Ryan Goldberg wrote:
>
> How do you handle support?  Custom acd, dial plans, etc.  I assume your voip 
> partner implements, but what support is yours to deal with, and where do you 
> hand off at?
>
> Ryan
>
>
>
We integrated our VoIP partner with our support ticketing system and 
support call center (gave them VoIP phones and tied them into our 
Trixbox) so it looks like to the customer that they are just 
calling/contacting our support team. VoIP hasn't been a problem, but the 
biggest PIA we see is faxes and credit card machines...modem and VoIP 
are not great combinations...it works but sometimes can be a pain.

Basically we just run VoIP to an ATA at the customer location and then 
just hand off either an analog or digital line that ties into their 
existing Key/PBX, so for the customer they really don't see any change 
except a lower monthly bill.

One thing you do need to do is tell the analog customers that they will 
lose phone if there is no power...amazing how many customers just don't 
understand that concept; guess a 100 years of running on copper have set 
thier ways. I won't deny that we sometimes recommend the customer keep 
one copper line as an emergency if they are concern with loss of phone 
during power outages.

Bret





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Re: [WISPA] making money from voip

2010-11-12 Thread Jeremie Chism
We do pretty much the same thing. If you have a good voip solution you don't 
get very many calls. We have right at 300 lines and it is not uncommon to go a 
week or more with no support calls. As a matter of fact with our initial voip 
provider we had a person on staff just to deal with voip problems. Now we 
ultimately had to let him go because there was no work for him (it reminded me 
of the old maytag commercials). 

We have learned several things about modems, faxes, and credit card machines. 
We used to try to get all the lines and try to make it work and keep the 
customer happy. Somewhere in the process I decided that wasn't working and that 
we were fighting the same problems over and over. I made a new rule for new 
customers. We do not support analog credit card machines or modems. The 
customer could keep an analog line for those or switch the credit card machine 
to an Internet based terminal. 2.  On the faxes, if they are a medium to low 
fax usage customer, our t.38 fax would be ok. If they are a heavy user we 
charged a little more per month and used faxxbochs. Once we started using this 
approach we quit having problems and our customers were happier. 

As far as installs go we install our ata at the customer demarc so to the 
customer it is no different that Att. Sometimes they don't know we have even 
switched them over until the tech let's them know. Anything 4 lines or more we 
use the spa8000's. They are rock solid. I hve several units that have been in 
service for over two years without a reset. I don't even get calls from those 
customers. Just a check. 

Sent from my iPhone4

On Nov 12, 2010, at 5:45 AM, Bret Clark  wrote:

> On 11/11/2010 08:18 PM, Ryan Goldberg wrote:
>> 
>> How do you handle support?  Custom acd, dial plans, etc.  I assume your voip 
>> partner implements, but what support is yours to deal with, and where do you 
>> hand off at?
>> 
>> Ryan
>> 
>> 
>> 
> We integrated our VoIP partner with our support ticketing system and 
> support call center (gave them VoIP phones and tied them into our 
> Trixbox) so it looks like to the customer that they are just 
> calling/contacting our support team. VoIP hasn't been a problem, but the 
> biggest PIA we see is faxes and credit card machines...modem and VoIP 
> are not great combinations...it works but sometimes can be a pain.
> 
> Basically we just run VoIP to an ATA at the customer location and then 
> just hand off either an analog or digital line that ties into their 
> existing Key/PBX, so for the customer they really don't see any change 
> except a lower monthly bill.
> 
> One thing you do need to do is tell the analog customers that they will 
> lose phone if there is no power...amazing how many customers just don't 
> understand that concept; guess a 100 years of running on copper have set 
> thier ways. I won't deny that we sometimes recommend the customer keep 
> one copper line as an emergency if they are concern with loss of phone 
> during power outages.
> 
> Bret
> 
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
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> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
> 
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Re: [WISPA] making money from voip

2010-11-12 Thread Roger Howard
Perhaps I should re-phrase the question... If I re-sell Vox service,
do I still need to file FCC Form 499-A Registration, Quarterly FCC
Form 499-Q, Annual FCC Form 499-A, E-911 stuff, etc?

Do I still have to collect and pay fees/taxes to government?

Or is that all taken care of by Vox?

Thanks,
Roger


On Thu, Nov 11, 2010 at 8:08 PM, Jeremie Chism  wrote:
> Everything we use is branded in our name including the LOA's and the portal. 
> Vox handles everything up front during the setup process. Since 95% of our 
> lines are ported from other companies it was important for this to all have 
> our company name.
>
> Sent from my iPhone4
>
> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>
>> If you use VOX, do you still have to do all the FCC stuff, since you
>> are not the provider?
>>
>> Thanks,
>> Roger
>>
>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>>> Tried Telemedium. They were horrible. As a matter of fact they are out of 
>>> business now. We use VOX. They are a wispa member. I have yet to get a call 
>>> from anyone complaining about voice quality b
>>>
>>> Sent from my iPhone4
>>>
>>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>>>
 Whose service do you use?  Who if anyone did you try before current 
 provider?

 Thanks-
 Ryan



 On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:

> Our approach is white label to business only bundled with our Internet 
> usually and other Internet outside of our coverage. We include email, 
> webhosting, data backup with all packages to make us "sticky". Also we 
> definitely aren't the cheapest. We went that route in the beginning but 
> sales didn't take off until we raised our price.
>
> Sent from my iPhone4
>
> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
> wrote:
>
>> Curious what models you guys are working.  Hosted PBX, white label, etc. 
>>  What approach for SMB v. residential v enterprise.  And so on.
>>
>> TIA
>>
>> Ryan
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
>
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>
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>


 
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>>>
>>>
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>>> http://signup.wispa.org/
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>>> WISPA Wireless List: wireless@wispa.org
>>>
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>>
>>
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Re: [WISPA] making money from voip

2010-11-12 Thread Jeremie Chism
Vox handles all of that for you including taxes. I pass along a regulatory 
recovery fee that covers my cost along to the customer. 

Sent from my iPhone4

On Nov 12, 2010, at 8:07 AM, Roger Howard  wrote:

> Perhaps I should re-phrase the question... If I re-sell Vox service,
> do I still need to file FCC Form 499-A Registration, Quarterly FCC
> Form 499-Q, Annual FCC Form 499-A, E-911 stuff, etc?
> 
> Do I still have to collect and pay fees/taxes to government?
> 
> Or is that all taken care of by Vox?
> 
> Thanks,
> Roger
> 
> 
> On Thu, Nov 11, 2010 at 8:08 PM, Jeremie Chism  wrote:
>> Everything we use is branded in our name including the LOA's and the portal. 
>> Vox handles everything up front during the setup process. Since 95% of our 
>> lines are ported from other companies it was important for this to all have 
>> our company name.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>> 
>>> If you use VOX, do you still have to do all the FCC stuff, since you
>>> are not the provider?
>>> 
>>> Thanks,
>>> Roger
>>> 
>>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
 Tried Telemedium. They were horrible. As a matter of fact they are out of 
 business now. We use VOX. They are a wispa member. I have yet to get a 
 call from anyone complaining about voice quality b
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
 
> Whose service do you use?  Who if anyone did you try before current 
> provider?
> 
> Thanks-
> Ryan
> 
> 
> 
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> 
>> Our approach is white label to business only bundled with our Internet 
>> usually and other Internet outside of our coverage. We include email, 
>> webhosting, data backup with all packages to make us "sticky". Also we 
>> definitely aren't the cheapest. We went that route in the beginning but 
>> sales didn't take off until we raised our price.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
>> wrote:
>> 
>>> Curious what models you guys are working.  Hosted PBX, white label, 
>>> etc.  What approach for SMB v. residential v enterprise.  And so on.
>>> 
>>> TIA
>>> 
>>> Ryan
>>> 
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>> WISPA Wireless List: wireless@wispa.org
>> 
>> Subscribe/Unsubscribe:
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>> 
>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
> 
> 
> 
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>>> 
>>> 
>>> 
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>> 
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Re: [WISPA] making money from voip

2010-11-12 Thread Josh Luthman
We wholesale off of a Broadworks platform.  We file the 499.  Licenses are
$4 to $10 and MOU are sub penny.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Fri, Nov 12, 2010 at 9:10 AM, Jeremie Chism  wrote:

> Vox handles all of that for you including taxes. I pass along a regulatory
> recovery fee that covers my cost along to the customer.
>
> Sent from my iPhone4
>
> On Nov 12, 2010, at 8:07 AM, Roger Howard  wrote:
>
> > Perhaps I should re-phrase the question... If I re-sell Vox service,
> > do I still need to file FCC Form 499-A Registration, Quarterly FCC
> > Form 499-Q, Annual FCC Form 499-A, E-911 stuff, etc?
> >
> > Do I still have to collect and pay fees/taxes to government?
> >
> > Or is that all taken care of by Vox?
> >
> > Thanks,
> > Roger
> >
> >
> > On Thu, Nov 11, 2010 at 8:08 PM, Jeremie Chism 
> wrote:
> >> Everything we use is branded in our name including the LOA's and the
> portal. Vox handles everything up front during the setup process. Since 95%
> of our lines are ported from other companies it was important for this to
> all have our company name.
> >>
> >> Sent from my iPhone4
> >>
> >> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
> >>
> >>> If you use VOX, do you still have to do all the FCC stuff, since you
> >>> are not the provider?
> >>>
> >>> Thanks,
> >>> Roger
> >>>
> >>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism 
> wrote:
>  Tried Telemedium. They were horrible. As a matter of fact they are out
> of business now. We use VOX. They are a wispa member. I have yet to get a
> call from anyone complaining about voice quality b
> 
>  Sent from my iPhone4
> 
>  On Nov 11, 2010, at 6:24 PM, Ryan Goldberg 
> wrote:
> 
> > Whose service do you use?  Who if anyone did you try before current
> provider?
> >
> > Thanks-
> > Ryan
> >
> >
> >
> > On Nov 11, 2010, at 5:07 PM, Jeremie Chism 
> wrote:
> >
> >> Our approach is white label to business only bundled with our
> Internet usually and other Internet outside of our coverage. We include
> email, webhosting, data backup with all packages to make us "sticky". Also
> we definitely aren't the cheapest. We went that route in the beginning but
> sales didn't take off until we raised our price.
> >>
> >> Sent from my iPhone4
> >>
> >> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg 
> wrote:
> >>
> >>> Curious what models you guys are working.  Hosted PBX, white label,
> etc.  What approach for SMB v. residential v enterprise.  And so on.
> >>>
> >>> TIA
> >>>
> >>> Ryan
> >>>
> >>>
> >>>
> >>>
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> 
> 
>  WISPA Wants You! Join today!
>  http://signup.wispa.org/
> 
> 
> 
>  WISPA Wireless List: wireless@wispa.org
> 
>  Subscribe/Unsubscribe:
>  http://lists.wispa.org/mailman/listinfo/wireless
> 
>  Archives: http://lists.wispa.org/pipermail/wireless/
> 
> >>>
> >>>
> >>>
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> 

Re: [WISPA] making money from voip

2010-11-12 Thread Chuck Bartosch
When I spoke to them last (only about 4 weeks ago) Ron Harden said they didn't 
support hunt groups (the name was eluding me when I first posted to this 
thread-odd given that hunt groups were fundamental to any ISP for so many 
years! ;-), though they could do line forwarding.

Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is the 
executive VP or something I thought. That or I'm royally messed up...

Chuck

On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:

> You have to get them to enable hunting. It's not the same as forwarding. 
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch  wrote:
> 
>> How do you handle the line pool problem? It's the only issue keeping me from 
>> going to Vox for business customers-most businesses have multiple lines 
>> where a customer calls in and gets whatever line is free in the pool. Vox 
>> can do line forwarding, but that means the customer has to call the first 
>> line in the forwarding sequence and there's a delay while each line is found 
>> to be busy before it's forwarded (I assume), so it isn't the same as normal 
>> line pool.
>> 
>> Would love a practical solution to this problem.
>> 
>> Chuck
>> 
>> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>> 
>>> Everything we use is branded in our name including the LOA's and the 
>>> portal. Vox handles everything up front during the setup process. Since 95% 
>>> of our lines are ported from other companies it was important for this to 
>>> all have our company name. 
>>> 
>>> Sent from my iPhone4
>>> 
>>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>>> 
 If you use VOX, do you still have to do all the FCC stuff, since you
 are not the provider?
 
 Thanks,
 Roger
 
 On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
> Tried Telemedium. They were horrible. As a matter of fact they are out of 
> business now. We use VOX. They are a wispa member. I have yet to get a 
> call from anyone complaining about voice quality b
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  
> wrote:
> 
>> Whose service do you use?  Who if anyone did you try before current 
>> provider?
>> 
>> Thanks-
>> Ryan
>> 
>> 
>> 
>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>> 
>>> Our approach is white label to business only bundled with our Internet 
>>> usually and other Internet outside of our coverage. We include email, 
>>> webhosting, data backup with all packages to make us "sticky". Also we 
>>> definitely aren't the cheapest. We went that route in the beginning but 
>>> sales didn't take off until we raised our price.
>>> 
>>> Sent from my iPhone4
>>> 
>>> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
>>> wrote:
>>> 
 Curious what models you guys are working.  Hosted PBX, white label, 
 etc.  What approach for SMB v. residential v enterprise.  And so on.
 
 TIA
 
 Ryan
 
 
 
 
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 http://signup.wispa.org/
 
 
 WISPA Wireless List: wireless@wispa.org
 
 Subscribe/Unsubscribe:
 http://lists.wispa.org/mailman/listinfo/wireless
 
 Archives: http://lists.wispa.org/pipermail/wireless/
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>> 
>> 
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>> WISPA Wireless List: wireless@wispa.org
>> 
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>> 
>> Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
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> 
> Archives: http://lists

Re: [WISPA] making money from voip

2010-11-12 Thread Jeremie Chism
Yes they do hunt groups. I have most of my business customers with hunt groups. 
Maybe you are thinking extensions. That they don't have. (hosted PBX). That 
would take a sip trunk and a trixbox. 

Sent from my iPhone4

On Nov 12, 2010, at 5:34 PM, Chuck Bartosch  wrote:

> When I spoke to them last (only about 4 weeks ago) Ron Harden said they 
> didn't support hunt groups (the name was eluding me when I first posted to 
> this thread-odd given that hunt groups were fundamental to any ISP for so 
> many years! ;-), though they could do line forwarding.
> 
> Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is 
> the executive VP or something I thought. That or I'm royally messed up...
> 
> Chuck
> 
> On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:
> 
>> You have to get them to enable hunting. It's not the same as forwarding. 
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch  wrote:
>> 
>>> How do you handle the line pool problem? It's the only issue keeping me 
>>> from going to Vox for business customers-most businesses have multiple 
>>> lines where a customer calls in and gets whatever line is free in the pool. 
>>> Vox can do line forwarding, but that means the customer has to call the 
>>> first line in the forwarding sequence and there's a delay while each line 
>>> is found to be busy before it's forwarded (I assume), so it isn't the same 
>>> as normal line pool.
>>> 
>>> Would love a practical solution to this problem.
>>> 
>>> Chuck
>>> 
>>> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>>> 
 Everything we use is branded in our name including the LOA's and the 
 portal. Vox handles everything up front during the setup process. Since 
 95% of our lines are ported from other companies it was important for this 
 to all have our company name. 
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
 
> If you use VOX, do you still have to do all the FCC stuff, since you
> are not the provider?
> 
> Thanks,
> Roger
> 
> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>> Tried Telemedium. They were horrible. As a matter of fact they are out 
>> of business now. We use VOX. They are a wispa member. I have yet to get 
>> a call from anyone complaining about voice quality b
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  
>> wrote:
>> 
>>> Whose service do you use?  Who if anyone did you try before current 
>>> provider?
>>> 
>>> Thanks-
>>> Ryan
>>> 
>>> 
>>> 
>>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>>> 
 Our approach is white label to business only bundled with our Internet 
 usually and other Internet outside of our coverage. We include email, 
 webhosting, data backup with all packages to make us "sticky". Also we 
 definitely aren't the cheapest. We went that route in the beginning 
 but sales didn't take off until we raised our price.
 
 Sent from my iPhone4
 
 On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
 wrote:
 
> Curious what models you guys are working.  Hosted PBX, white label, 
> etc.  What approach for SMB v. residential v enterprise.  And so on.
> 
> TIA
> 
> Ryan
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
> 
> Archives: http://lists.wispa.org/pipermail/wireless/
 
 
 
 WISPA Wants You! Join today!
 http://signup.wispa.org/
 
 
 WISPA Wireless List: wireless@wispa.org
 
 Subscribe/Unsubscribe:
 http://lists.wispa.org/mailman/listinfo/wireless
 
 Archives: http://lists.wispa.org/pipermail/wireless/
 
>>> 
>>> 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>> 
>>> WISPA Wireless List: wireless@wispa.org
>>> 
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> 
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>> 
>> 
>> 

Re: [WISPA] making money from voip

2010-11-12 Thread Josh Luthman
They are also called ring groups...
On Nov 12, 2010 6:36 PM, "Chuck Bartosch"  wrote:
> When I spoke to them last (only about 4 weeks ago) Ron Harden said they
didn't support hunt groups (the name was eluding me when I first posted to
this thread-odd given that hunt groups were fundamental to any ISP for so
many years! ;-), though they could do line forwarding.
>
> Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is
the executive VP or something I thought. That or I'm royally messed up...
>
> Chuck
>
> On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:
>
>> You have to get them to enable hunting. It's not the same as forwarding.
>>
>> Sent from my iPhone4
>>
>> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch 
wrote:
>>
>>> How do you handle the line pool problem? It's the only issue keeping me
from going to Vox for business customers-most businesses have multiple lines
where a customer calls in and gets whatever line is free in the pool. Vox
can do line forwarding, but that means the customer has to call the first
line in the forwarding sequence and there's a delay while each line is found
to be busy before it's forwarded (I assume), so it isn't the same as normal
line pool.
>>>
>>> Would love a practical solution to this problem.
>>>
>>> Chuck
>>>
>>> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>>>
 Everything we use is branded in our name including the LOA's and the
portal. Vox handles everything up front during the setup process. Since 95%
of our lines are ported from other companies it was important for this to
all have our company name.

 Sent from my iPhone4

 On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:

> If you use VOX, do you still have to do all the FCC stuff, since you
> are not the provider?
>
> Thanks,
> Roger
>
> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism 
wrote:
>> Tried Telemedium. They were horrible. As a matter of fact they are
out of business now. We use VOX. They are a wispa member. I have yet to get
a call from anyone complaining about voice quality b
>>
>> Sent from my iPhone4
>>
>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg 
wrote:
>>
>>> Whose service do you use? Who if anyone did you try before current
provider?
>>>
>>> Thanks-
>>> Ryan
>>>
>>>
>>>
>>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism 
wrote:
>>>
 Our approach is white label to business only bundled with our
Internet usually and other Internet outside of our coverage. We include
email, webhosting, data backup with all packages to make us "sticky". Also
we definitely aren't the cheapest. We went that route in the beginning but
sales didn't take off until we raised our price.

 Sent from my iPhone4

 On Nov 11, 2010, at 5:02 PM, Ryan Goldberg 
wrote:

> Curious what models you guys are working. Hosted PBX, white label,
etc. What approach for SMB v. residential v enterprise. And so on.
>
> TIA
>
> Ryan
>
>
>
>

> WISPA Wants You! Join today!
> http://signup.wispa.org/
>

>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/




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 http://signup.wispa.org/



 WISPA Wireless List: wireless@wispa.org

 Subscribe/Unsubscribe:
 http://lists.wispa.org/mailman/listinfo/wireless

 Archives: http://lists.wispa.org/pipermail/wireless/

>>>
>>>
>>>

>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>>

>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>>
>>

>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>

>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
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>>

Re: [WISPA] making money from voip

2010-11-13 Thread Ryan Spott
Who are you using for wimax radios?

ryan

On Thu, Nov 11, 2010 at 5:26 PM, Jeremie Chism  wrote:

> Qos has never been much of an issue. We have successfully implemented voip
> on our wimax, Comcast, suddenlink, and dsl. I do have to say that it is
> excellent over dsl. I won't put more than 5 lines on dsl due to the upload
> limitation. The larges single customer I have has 28 lines over Comcast. The
> largest over our wimax is 22 lines. We do use DSCP 46 over our network to
> prioritize the voip traffic. Butch's qos has worked excellent for that.
>
> Sent from my iPhone4
>
> On Nov 11, 2010, at 7:18 PM, Ryan Goldberg 
> wrote:
>
> > Re local company to partner with.  We're looking closely at that option
> as a preferred course of action for those hard to measure reasons (value of
> local contact, vested interest in local biz community, etc).
> >
> > Re qos.  We have a solid network and know where we can support voice and
> where we can't.  We successfully implement appropriate qos for customers who
> require it, including two call centers, one at 140 seats and one at 300
> seats.
> >
> > How do you handle support?  Custom acd, dial plans, etc.  I assume your
> voip partner implements, but what support is yours to deal with, and where
> do you hand off at?
> >
> > Ryan
> >
> >
> >
> > On Nov 11, 2010, at 6:41 PM, Bret Clark 
> wrote:
> >
> >> We partnered with a small VoIP company that is local in our area and
> >> resell the service as our own to businesses only. It has worked well for
> >> us, but I strongly recommend that you implement some type of QoS for the
> >> VoIP packets...at least if you're dealing with businesses.
> >>
> >> Bret
> >>
> >>
> >> On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
> >>> Whose service do you use?  Who if anyone did you try before current
> provider?
> >>>
> >>> Thanks-
> >>> Ryan
> >>>
> >>>
> >>>
> >>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> >>>
> >>>
>  Our approach is white label to business only bundled with our Internet
> usually and other Internet outside of our coverage. We include email,
> webhosting, data backup with all packages to make us "sticky". Also we
> definitely aren't the cheapest. We went that route in the beginning but
> sales didn't take off until we raised our price.
> 
>  Sent from my iPhone4
> 
>  On Nov 11, 2010, at 5:02 PM, Ryan Goldberg
>  wrote:
> 
> 
> > Curious what models you guys are working.  Hosted PBX, white label,
> etc.  What approach for SMB v. residential v enterprise.  And so on.
> >
> > TIA
> >
> > Ryan
> >
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
> 
> 
> 
>  WISPA Wants You! Join today!
>  http://signup.wispa.org/
> 
> 
> 
>  WISPA Wireless List: wireless@wispa.org
> 
>  Subscribe/Unsubscribe:
>  http://lists.wispa.org/mailman/listinfo/wireless
> 
>  Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> >>>
> >>>
> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>>
> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>>
> >>
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>
> 

Re: [WISPA] making money from voip

2010-11-13 Thread Jeremie Chism
Axxcelera. 

Sent from my iPhone4

On Nov 13, 2010, at 9:50 AM, Ryan Spott  wrote:

> Who are you using for wimax radios?
> 
> ryan
> 
> On Thu, Nov 11, 2010 at 5:26 PM, Jeremie Chism  wrote:
> Qos has never been much of an issue. We have successfully implemented voip on 
> our wimax, Comcast, suddenlink, and dsl. I do have to say that it is 
> excellent over dsl. I won't put more than 5 lines on dsl due to the upload 
> limitation. The larges single customer I have has 28 lines over Comcast. The 
> largest over our wimax is 22 lines. We do use DSCP 46 over our network to 
> prioritize the voip traffic. Butch's qos has worked excellent for that.
> 
> Sent from my iPhone4
> 
> On Nov 11, 2010, at 7:18 PM, Ryan Goldberg  wrote:
> 
> > Re local company to partner with.  We're looking closely at that option as 
> > a preferred course of action for those hard to measure reasons (value of 
> > local contact, vested interest in local biz community, etc).
> >
> > Re qos.  We have a solid network and know where we can support voice and 
> > where we can't.  We successfully implement appropriate qos for customers 
> > who require it, including two call centers, one at 140 seats and one at 300 
> > seats.
> >
> > How do you handle support?  Custom acd, dial plans, etc.  I assume your 
> > voip partner implements, but what support is yours to deal with, and where 
> > do you hand off at?
> >
> > Ryan
> >
> >
> >
> > On Nov 11, 2010, at 6:41 PM, Bret Clark  wrote:
> >
> >> We partnered with a small VoIP company that is local in our area and
> >> resell the service as our own to businesses only. It has worked well for
> >> us, but I strongly recommend that you implement some type of QoS for the
> >> VoIP packets...at least if you're dealing with businesses.
> >>
> >> Bret
> >>
> >>
> >> On 11/11/2010 07:24 PM, Ryan Goldberg wrote:
> >>> Whose service do you use?  Who if anyone did you try before current 
> >>> provider?
> >>>
> >>> Thanks-
> >>> Ryan
> >>>
> >>>
> >>>
> >>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
> >>>
> >>>
>  Our approach is white label to business only bundled with our Internet 
>  usually and other Internet outside of our coverage. We include email, 
>  webhosting, data backup with all packages to make us "sticky". Also we 
>  definitely aren't the cheapest. We went that route in the beginning but 
>  sales didn't take off until we raised our price.
> 
>  Sent from my iPhone4
> 
>  On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  
>  wrote:
> 
> 
> > Curious what models you guys are working.  Hosted PBX, white label, 
> > etc.  What approach for SMB v. residential v enterprise.  And so on.
> >
> > TIA
> >
> > Ryan
> >
> >
> >
> > 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> > 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
> >
> 
>  
>  WISPA Wants You! Join today!
>  http://signup.wispa.org/
>  
> 
>  WISPA Wireless List: wireless@wispa.org
> 
>  Subscribe/Unsubscribe:
>  http://lists.wispa.org/mailman/listinfo/wireless
> 
>  Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> >>>
> >>> 
> >>> WISPA Wants You! Join today!
> >>> http://signup.wispa.org/
> >>> 
> >>>
> >>> WISPA Wireless List: wireless@wispa.org
> >>>
> >>> Subscribe/Unsubscribe:
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> Archives: http://lists.wispa.org/pipermail/wireless/
> >>>
> >>
> >>
> >>
> >> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >
> >
> > 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> > 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/lis

Re: [WISPA] making money from voip

2010-11-13 Thread John Scrivner
Can you share your package prices and your profit margin above your
per month costs? We want to make a play and have considered Vox in the
past.
Thanks,
John Scrivner



On Fri, Nov 12, 2010 at 11:28 PM, Joe Fiero  wrote:
> Coming up on about 450.  80% residential.
>
>
>
>
>
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Chuck Hogg
> Sent: Friday, November 12, 2010 11:50 PM
> To: WISPA General List
> Subject: Re: [WISPA] making money from voip
>
>
>
> How many lines?
>
> Regards,
>
> Chuck
>
> On Fri, Nov 12, 2010 at 8:09 PM, Joe Fiero  wrote:
>
> Hunt group is a definite yes with VoX.
>
>
>
> Using them almost 3 years and never looked back.
>
>
>
> We have had 100,000 minute months using them over wireless without a hitch.
>
>
>
>
>
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Chuck Bartosch
> Sent: Friday, November 12, 2010 6:35 PM
> To: WISPA General List
> Subject: Re: [WISPA] making money from voip
>
>
>
> When I spoke to them last (only about 4 weeks ago) Ron Harden said they
> didn't support hunt groups (the name was eluding me when I first posted to
> this thread-odd given that hunt groups were fundamental to any ISP for so
> many years! ;-), though they could do line forwarding.
>
>
>
> Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is
> the executive VP or something I thought. That or I'm royally messed up...
>
>
>
> Chuck
>
>
>
> On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:
>
>
>
> You have to get them to enable hunting. It's not the same as forwarding.
>
> Sent from my iPhone4
>
> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch 
> wrote:
>
> How do you handle the line pool problem? It's the only issue keeping me from
> going to Vox for business customers-most businesses have multiple lines
> where a customer calls in and gets whatever line is free in the pool. Vox
> can do line forwarding, but that means the customer has to call the first
> line in the forwarding sequence and there's a delay while each line is found
> to be busy before it's forwarded (I assume), so it isn't the same as normal
> line pool.
>
>
>
> Would love a practical solution to this problem.
>
>
>
> Chuck
>
>
>
> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>
>
>
> Everything we use is branded in our name including the LOA's and the portal.
> Vox handles everything up front during the setup process. Since 95% of our
> lines are ported from other companies it was important for this to all have
> our company name.
>
>
>
> Sent from my iPhone4
>
>
>
> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>
>
>
> If you use VOX, do you still have to do all the FCC stuff, since you
>
> are not the provider?
>
>
>
> Thanks,
>
> Roger
>
>
>
> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>
> Tried Telemedium. They were horrible. As a matter of fact they are out of
> business now. We use VOX. They are a wispa member. I have yet to get a call
> from anyone complaining about voice quality b
>
>
>
> Sent from my iPhone4
>
>
>
> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>
>
>
> Whose service do you use?  Who if anyone did you try before current
> provider?
>
>
>
> Thanks-
>
> Ryan
>
>
>
>
>
>
>
> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>
>
>
> Our approach is white label to business only bundled with our Internet
> usually and other Internet outside of our coverage. We include email,
> webhosting, data backup with all packages to make us "sticky". Also we
> definitely aren't the cheapest. We went that route in the beginning but
> sales didn't take off until we raised our price.
>
>
>
> Sent from my iPhone4
>
>
>
> On Nov 11, 2010, at 5:02 PM, Ryan Goldberg  wrote:
>
>
>
> Curious what models you guys are working.  Hosted PBX, white label, etc.
>  What approach for SMB v. residential v enterprise.  And so on.
>
>
>
> TIA
>
>
>
> Ryan
>
>
>
>
>
>
>
> 
>
> WISPA Wants You! Join today!
>
> http://signup.wispa.org/
>
> 
>
>
>
> WISPA Wireless List: wireless@wispa.org
>
>
>
> Subscribe/Unsubscribe:
>
> http://lists.wispa.o

Re: [WISPA] making money from voip

2010-11-13 Thread Jeremie Chism
That is where we learned the most. We started off way too cheap. I think people 
were skeptical due to the price. We now do an unlimited business line for 
40/mn. I will be glad to discuss specifics off list. Put it like this the 
margins are so good that I routinely find myself thinking about dropping 
wireless and focusing strictly on voip but the problem with that is our 
Internet is better than Comcast in this area. 

Sent from my iPhone4

On Nov 13, 2010, at 10:33 AM, John Scrivner  wrote:

> Can you share your package prices and your profit margin above your
> per month costs? We want to make a play and have considered Vox in the
> past.
> Thanks,
> John Scrivner
> 
> 
> 
> On Fri, Nov 12, 2010 at 11:28 PM, Joe Fiero  wrote:
>> Coming up on about 450.  80% residential.
>> 
>> 
>> 
>> 
>> 
>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> Behalf Of Chuck Hogg
>> Sent: Friday, November 12, 2010 11:50 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] making money from voip
>> 
>> 
>> 
>> How many lines?
>> 
>> Regards,
>> 
>> Chuck
>> 
>> On Fri, Nov 12, 2010 at 8:09 PM, Joe Fiero  wrote:
>> 
>> Hunt group is a definite yes with VoX.
>> 
>> 
>> 
>> Using them almost 3 years and never looked back.
>> 
>> 
>> 
>> We have had 100,000 minute months using them over wireless without a hitch.
>> 
>> 
>> 
>> 
>> 
>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> Behalf Of Chuck Bartosch
>> Sent: Friday, November 12, 2010 6:35 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] making money from voip
>> 
>> 
>> 
>> When I spoke to them last (only about 4 weeks ago) Ron Harden said they
>> didn't support hunt groups (the name was eluding me when I first posted to
>> this thread-odd given that hunt groups were fundamental to any ISP for so
>> many years! ;-), though they could do line forwarding.
>> 
>> 
>> 
>> Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is
>> the executive VP or something I thought. That or I'm royally messed up...
>> 
>> 
>> 
>> Chuck
>> 
>> 
>> 
>> On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:
>> 
>> 
>> 
>> You have to get them to enable hunting. It's not the same as forwarding.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch 
>> wrote:
>> 
>> How do you handle the line pool problem? It's the only issue keeping me from
>> going to Vox for business customers-most businesses have multiple lines
>> where a customer calls in and gets whatever line is free in the pool. Vox
>> can do line forwarding, but that means the customer has to call the first
>> line in the forwarding sequence and there's a delay while each line is found
>> to be busy before it's forwarded (I assume), so it isn't the same as normal
>> line pool.
>> 
>> 
>> 
>> Would love a practical solution to this problem.
>> 
>> 
>> 
>> Chuck
>> 
>> 
>> 
>> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>> 
>> 
>> 
>> Everything we use is branded in our name including the LOA's and the portal.
>> Vox handles everything up front during the setup process. Since 95% of our
>> lines are ported from other companies it was important for this to all have
>> our company name.
>> 
>> 
>> 
>> Sent from my iPhone4
>> 
>> 
>> 
>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>> 
>> 
>> 
>> If you use VOX, do you still have to do all the FCC stuff, since you
>> 
>> are not the provider?
>> 
>> 
>> 
>> Thanks,
>> 
>> Roger
>> 
>> 
>> 
>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>> 
>> Tried Telemedium. They were horrible. As a matter of fact they are out of
>> business now. We use VOX. They are a wispa member. I have yet to get a call
>> from anyone complaining about voice quality b
>> 
>> 
>> 
>> Sent from my iPhone4
>> 
>> 
>> 
>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>> 
>> 
>> 
>> Whose service do you use?  Who if anyone did you try before current
>> provider?
>> 
>> 
>> 
>> Thanks-
>

Re: [WISPA] making money from voip

2010-11-13 Thread Jeremie Chism
Another thing we learned. We always sell unlimited plans but we usually only 
get the 200 minute plan on our end. If there is any overage it is minimal and 
we cover it. 

Sent from my iPhone4

On Nov 13, 2010, at 10:33 AM, John Scrivner  wrote:

> Can you share your package prices and your profit margin above your
> per month costs? We want to make a play and have considered Vox in the
> past.
> Thanks,
> John Scrivner
> 
> 
> 
> On Fri, Nov 12, 2010 at 11:28 PM, Joe Fiero  wrote:
>> Coming up on about 450.  80% residential.
>> 
>> 
>> 
>> 
>> 
>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> Behalf Of Chuck Hogg
>> Sent: Friday, November 12, 2010 11:50 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] making money from voip
>> 
>> 
>> 
>> How many lines?
>> 
>> Regards,
>> 
>> Chuck
>> 
>> On Fri, Nov 12, 2010 at 8:09 PM, Joe Fiero  wrote:
>> 
>> Hunt group is a definite yes with VoX.
>> 
>> 
>> 
>> Using them almost 3 years and never looked back.
>> 
>> 
>> 
>> We have had 100,000 minute months using them over wireless without a hitch.
>> 
>> 
>> 
>> 
>> 
>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> Behalf Of Chuck Bartosch
>> Sent: Friday, November 12, 2010 6:35 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] making money from voip
>> 
>> 
>> 
>> When I spoke to them last (only about 4 weeks ago) Ron Harden said they
>> didn't support hunt groups (the name was eluding me when I first posted to
>> this thread-odd given that hunt groups were fundamental to any ISP for so
>> many years! ;-), though they could do line forwarding.
>> 
>> 
>> 
>> Are you saying Vox DOES support hunt groups? That'd be so odd since Ron is
>> the executive VP or something I thought. That or I'm royally messed up...
>> 
>> 
>> 
>> Chuck
>> 
>> 
>> 
>> On Nov 11, 2010, at 10:20 PM, Jeremie Chism wrote:
>> 
>> 
>> 
>> You have to get them to enable hunting. It's not the same as forwarding.
>> 
>> Sent from my iPhone4
>> 
>> On Nov 11, 2010, at 9:09 PM, Chuck Bartosch 
>> wrote:
>> 
>> How do you handle the line pool problem? It's the only issue keeping me from
>> going to Vox for business customers-most businesses have multiple lines
>> where a customer calls in and gets whatever line is free in the pool. Vox
>> can do line forwarding, but that means the customer has to call the first
>> line in the forwarding sequence and there's a delay while each line is found
>> to be busy before it's forwarded (I assume), so it isn't the same as normal
>> line pool.
>> 
>> 
>> 
>> Would love a practical solution to this problem.
>> 
>> 
>> 
>> Chuck
>> 
>> 
>> 
>> On Nov 11, 2010, at 9:08 PM, Jeremie Chism wrote:
>> 
>> 
>> 
>> Everything we use is branded in our name including the LOA's and the portal.
>> Vox handles everything up front during the setup process. Since 95% of our
>> lines are ported from other companies it was important for this to all have
>> our company name.
>> 
>> 
>> 
>> Sent from my iPhone4
>> 
>> 
>> 
>> On Nov 11, 2010, at 7:27 PM, Roger Howard  wrote:
>> 
>> 
>> 
>> If you use VOX, do you still have to do all the FCC stuff, since you
>> 
>> are not the provider?
>> 
>> 
>> 
>> Thanks,
>> 
>> Roger
>> 
>> 
>> 
>> On Thu, Nov 11, 2010 at 7:21 PM, Jeremie Chism  wrote:
>> 
>> Tried Telemedium. They were horrible. As a matter of fact they are out of
>> business now. We use VOX. They are a wispa member. I have yet to get a call
>> from anyone complaining about voice quality b
>> 
>> 
>> 
>> Sent from my iPhone4
>> 
>> 
>> 
>> On Nov 11, 2010, at 6:24 PM, Ryan Goldberg  wrote:
>> 
>> 
>> 
>> Whose service do you use?  Who if anyone did you try before current
>> provider?
>> 
>> 
>> 
>> Thanks-
>> 
>> Ryan
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> On Nov 11, 2010, at 5:07 PM, Jeremie Chism  wrote:
>> 
>> 
>> 
>> Our approach is white label to business only bundled with our Internet
>> usually and other Internet outside o

Re: [WISPA] making money from voip

2010-11-14 Thread Christopher Hair
Chuck,

 

We have been looking seriously at the Netsapiens SNAP solution.  I see in
previous post that you are also using Platypus. Any luck integrating
Platypus with Netsapiens to perform billing and provisioning? 

 

Chris

 

 

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Chuck Hogg
Sent: Thursday, November 11, 2010 6:06 PM
To: WISPA General List
Subject: Re: [WISPA] making money from voip

 

Bought the Netsapiens solution.  Currently (without taking into
consideration the initial server/software cost) we are making about 3.5 x
Cost per account.  We've been adding 3-5 a week, and as more people learn
about us offering it the faster it's selling.

 

My cost per account is roughly $6.25, and we're selling it for $17-45 per
line.


Regards,
Chuck



On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg 
wrote:

Curious what models you guys are working.  Hosted PBX, white label, etc.
What approach for SMB v. residential v enterprise.  And so on.

TIA

Ryan





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Re: [WISPA] making money from voip

2010-11-14 Thread Tom DeReggi
> 3.5x per account

Question: 

1. What average percent of the revenue or call time is for would be Nationwide 
Long Distance versus would be local calls?
Obviously I recognize with some VOIP solutions long distance and local 
calls are treated the same, But I'm trying to determine what percentage of 
customers are buying VOIP because it saves them money on Long distance versus 
on their local call fixed monthly telco service compared to their old service.)
.
2. What percent of the Subscribers are buying the VOIP for their primary phone 
to replace their Land Line, versus a second line? (Obviously, most subscribers 
would also have a cell phone provider, so not including that).

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


  - Original Message - 
  From: Chuck Hogg 
  To: WISPA General List 
  Sent: Thursday, November 11, 2010 6:06 PM
  Subject: Re: [WISPA] making money from voip


  Bought the Netsapiens solution.  Currently (without taking into consideration 
the initial server/software cost) we are making about 3.5 x Cost per account.  
We've been adding 3-5 a week, and as more people learn about us offering it the 
faster it's selling.


  My cost per account is roughly $6.25, and we're selling it for $17-45 per 
line.


  Regards,
  Chuck



  On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg  
wrote:

Curious what models you guys are working.  Hosted PBX, white label, etc.  
What approach for SMB v. residential v enterprise.  And so on.

TIA

Ryan





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Re: [WISPA] making money from voip

2010-11-14 Thread Josh Luthman
With true VOIP you're not going to have local calls unless you setup a PRI
in your exchange.  The cost for that is roughly $500 plus maintenance.
That's a LOT of minutes to break even.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sun, Nov 14, 2010 at 7:39 PM, Tom DeReggi wrote:

>  > 3.5x per account
>
> Question:
>
> 1. What average percent of the revenue or call time is for would be
> Nationwide Long Distance versus would be local calls?
> Obviously I recognize with some VOIP solutions long distance and local
> calls are treated the same, But I'm trying to determine what percentage of
> customers are buying VOIP because it saves them money on Long distance
> versus on their local call fixed monthly telco service compared to their old
> service.)
> .
> 2. What percent of the Subscribers are buying the VOIP for their primary
> phone to replace their Land Line, versus a second line? (Obviously,
> most subscribers would also have a cell phone provider, so not including
> that).
>
> Tom DeReggi
> RapidDSL & Wireless, Inc
> IntAirNet- Fixed Wireless Broadband
>
>
>
> - Original Message -
> *From:* Chuck Hogg 
> *To:* WISPA General List 
> *Sent:* Thursday, November 11, 2010 6:06 PM
> *Subject:* Re: [WISPA] making money from voip
>
> Bought the Netsapiens solution.  Currently (without taking into
> consideration the initial server/software cost) we are making about 3.5 x
> Cost per account.  We've been adding 3-5 a week, and as more people learn
> about us offering it the faster it's selling.
>
> My cost per account is roughly $6.25, and we're selling it for $17-45 per
> line.
>
> Regards,
> Chuck
>
>
> On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg wrote:
>
>> Curious what models you guys are working.  Hosted PBX, white label, etc.
>>  What approach for SMB v. residential v enterprise.  And so on.
>>
>> TIA
>>
>> Ryan
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>
>  --
>
>
>
>
> 
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Re: [WISPA] making money from voip

2010-11-14 Thread Faisal Imtiaz
See my comments below:-

Faisal Imtiaz
Snappy Internet & Telecom


On 11/14/2010 7:39 PM, Tom DeReggi wrote:
>  > 3.5x per account
> Question:
> 1. What average percent of the revenue or call time is for would be
> Nationwide Long Distance versus would be local calls?
> Obviously I recognize with some VOIP solutions long distance and local
> calls are treated the same, But I'm trying to determine what percentage
> of customers are buying VOIP because it saves them money on Long
> distance versus on their local call fixed monthly telco service compared
> to their old service.)
==
Most customer's are taking on VOIP becuase of savings..Bulk of savings 
on VOIP come from two sources.
VOIP services have less "fees" and other regulatory assesments 
associated with it. (this can be as much as $20/phone line and no these 
are not the normal taxes that you and I would think about).

Second is the area of 'less expensive' LD.. this is a much smaller area 
appealing to group of folks that do a lot of LD calling.

Average home phone does less than $10 /month of LD billing (traditional 
Telco).. but gets reamed on Fees...
Above Average home phone (a migrant!) can do easily $100 to $300 in LD 
(international) calls.


> .
> 2. What percent of the Subscribers are buying the VOIP for their primary
> phone to replace their Land Line, versus a second line? (Obviously, most
> subscribers would also have a cell phone provider, so not including that).

I guess this depends on the type of customer and the 'comfort level' / 
quality of service of VOIP supplier..

These days... it is pretty much all or nothing.. (about the only things 
we are leaving on traditional phone line (not for long though) is Fax & 
Alarm Monitoring services).


> Tom DeReggi
> RapidDSL & Wireless, Inc
> IntAirNet- Fixed Wireless Broadband
>
> - Original Message -
> *From:* Chuck Hogg <mailto:ch...@shelbybb.com>
> *To:* WISPA General List <mailto:wireless@wispa.org>
> *Sent:* Thursday, November 11, 2010 6:06 PM
> *Subject:* Re: [WISPA] making money from voip
>
> Bought the Netsapiens solution. Currently (without taking into
> consideration the initial server/software cost) we are making about
> 3.5 x Cost per account. We've been adding 3-5 a week, and as more
> people learn about us offering it the faster it's selling.
>
> My cost per account is roughly $6.25, and we're selling it for
> $17-45 per line.
>
> Regards,
> Chuck
>
>
> On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg
> mailto:rgoldb...@compudyne.net>> wrote:
>
> Curious what models you guys are working. Hosted PBX, white
> label, etc. What approach for SMB v. residential v enterprise.
> And so on.
>
> TIA
>
> Ryan
>
>
>
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
>
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Re: [WISPA] making money from voip

2010-11-14 Thread Jeremie Chism
Especially when your cost is a fraction of a penny per minute. 

Sent from my iPhone4

On Nov 14, 2010, at 6:41 PM, Josh Luthman  wrote:

> With true VOIP you're not going to have local calls unless you setup a PRI in 
> your exchange.  The cost for that is roughly $500 plus maintenance.  That's a 
> LOT of minutes to break even.
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> 
> On Sun, Nov 14, 2010 at 7:39 PM, Tom DeReggi  
> wrote:
> > 3.5x per account
>  
> Question:
>  
> 1. What average percent of the revenue or call time is for would be 
> Nationwide Long Distance versus would be local calls?
> Obviously I recognize with some VOIP solutions long distance and local 
> calls are treated the same, But I'm trying to determine what percentage of 
> customers are buying VOIP because it saves them money on Long distance versus 
> on their local call fixed monthly telco service compared to their old 
> service.)
> .
> 2. What percent of the Subscribers are buying the VOIP for their primary 
> phone to replace their Land Line, versus a second line? (Obviously, most 
> subscribers would also have a cell phone provider, so not including that).
>  
> Tom DeReggi
> RapidDSL & Wireless, Inc
> IntAirNet- Fixed Wireless Broadband
>  
>  
> ----- Original Message -
> From: Chuck Hogg
> To: WISPA General List
> Sent: Thursday, November 11, 2010 6:06 PM
> Subject: Re: [WISPA] making money from voip
> 
> Bought the Netsapiens solution.  Currently (without taking into consideration 
> the initial server/software cost) we are making about 3.5 x Cost per account. 
>  We've been adding 3-5 a week, and as more people learnabout us offering 
> it the faster it's selling.
> 
> My cost per account is roughly $6.25, and we're selling it for $17-45 per 
> line.
> 
> Regards,
> Chuck
> 
> 
> On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg  
> wrote:
> Curious what models you guys are working.  Hosted PBX, white label, etc.  
> What approach for SMB v. residential v enterprise.  And so on.
> 
> TIA
> 
> Ryan
> 
> 
> 
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Re: [WISPA] making money from voip

2010-11-14 Thread Tom DeReggi
No, but with Land Lines you do. I'm not asking whether I break even, I ask 
where customers are seeing the biuggest savings from their old providers.

If the average customer used to pay $100/month for long distance, and they now 
pay $25/month for VOIP, its easy to justify VOIP with a $75/month savings...

If the average customer used to pay $38 /month fixed for land line local calls, 
and now pay $25/month VOIP, its not as easilly justified.

So I'm really asking, what percentage of call minutes dial out to an area code 
that is different than the caller's area code?

I'm asking because many businesses use a combination of land lines and VOIP, 
one carrier for long distance, one for inbound (no charge per minute for 
inbound), and another for outbound local.

It would be helpful to have some stats on how much a company could save on each 
of the above service types, so marketing could be targeted accordingly.

In some cases customers dont save when they pay per minute, but they gain value 
add.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


  - Original Message - 
  From: Josh Luthman 
  To: WISPA General List 
  Sent: Sunday, November 14, 2010 7:41 PM
  Subject: Re: [WISPA] making money from voip


  With true VOIP you're not going to have local calls unless you setup a PRI in 
your exchange.  The cost for that is roughly $500 plus maintenance.  That's a 
LOT of minutes to break even.

  Josh Luthman
  Office: 937-552-2340
  Direct: 937-552-2343
  1100 Wayne St
  Suite 1337
  Troy, OH 45373



  On Sun, Nov 14, 2010 at 7:39 PM, Tom DeReggi  
wrote:

> 3.5x per account

Question: 

1. What average percent of the revenue or call time is for would be 
Nationwide Long Distance versus would be local calls?
Obviously I recognize with some VOIP solutions long distance and local 
calls are treated the same, But I'm trying to determine what percentage of 
customers are buying VOIP because it saves them money on Long distance versus 
on their local call fixed monthly telco service compared to their old service.)
.
2. What percent of the Subscribers are buying the VOIP for their primary 
phone to replace their Land Line, versus a second line? (Obviously, most 
subscribers would also have a cell phone provider, so not including that).

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


  - Original Message - 
  From: Chuck Hogg 
  To: WISPA General List 
  Sent: Thursday, November 11, 2010 6:06 PM
      Subject: Re: [WISPA] making money from voip


  Bought the Netsapiens solution.  Currently (without taking into 
consideration the initial server/software cost) we are making about 3.5 x Cost 
per account.  We've been adding 3-5 a week, and as more people learn about us 
offering it the faster it's selling. 


  My cost per account is roughly $6.25, and we're selling it for $17-45 per 
line.


  Regards,
  Chuck



  On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg  
wrote:

Curious what models you guys are working.  Hosted PBX, white label, 
etc.  What approach for SMB v. residential v enterprise.  And so on.

TIA

Ryan





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Re: [WISPA] making money from voip

2010-11-14 Thread Tom DeReggi
Thanks, thats helpful

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "Faisal Imtiaz" 
To: "WISPA General List" 
Sent: Sunday, November 14, 2010 8:03 PM
Subject: Re: [WISPA] making money from voip


> See my comments below:-
>
> Faisal Imtiaz
> Snappy Internet & Telecom
>
>
> On 11/14/2010 7:39 PM, Tom DeReggi wrote:
>>  > 3.5x per account
>> Question:
>> 1. What average percent of the revenue or call time is for would be
>> Nationwide Long Distance versus would be local calls?
>> Obviously I recognize with some VOIP solutions long distance and local
>> calls are treated the same, But I'm trying to determine what percentage
>> of customers are buying VOIP because it saves them money on Long
>> distance versus on their local call fixed monthly telco service compared
>> to their old service.)
> ==
> Most customer's are taking on VOIP becuase of savings..Bulk of savings
> on VOIP come from two sources.
> VOIP services have less "fees" and other regulatory assesments
> associated with it. (this can be as much as $20/phone line and no these
> are not the normal taxes that you and I would think about).
>
> Second is the area of 'less expensive' LD.. this is a much smaller area
> appealing to group of folks that do a lot of LD calling.
>
> Average home phone does less than $10 /month of LD billing (traditional
> Telco).. but gets reamed on Fees...
> Above Average home phone (a migrant!) can do easily $100 to $300 in LD
> (international) calls.
> 
>
>> .
>> 2. What percent of the Subscribers are buying the VOIP for their primary
>> phone to replace their Land Line, versus a second line? (Obviously, most
>> subscribers would also have a cell phone provider, so not including 
>> that).
>
> I guess this depends on the type of customer and the 'comfort level' /
> quality of service of VOIP supplier..
>
> These days... it is pretty much all or nothing.. (about the only things
> we are leaving on traditional phone line (not for long though) is Fax &
> Alarm Monitoring services).
>
>
>> Tom DeReggi
>> RapidDSL & Wireless, Inc
>> IntAirNet- Fixed Wireless Broadband
>>
>> - Original Message -
>> *From:* Chuck Hogg <mailto:ch...@shelbybb.com>
>> *To:* WISPA General List <mailto:wireless@wispa.org>
>> *Sent:* Thursday, November 11, 2010 6:06 PM
>> *Subject:* Re: [WISPA] making money from voip
>>
>> Bought the Netsapiens solution. Currently (without taking into
>> consideration the initial server/software cost) we are making about
>> 3.5 x Cost per account. We've been adding 3-5 a week, and as more
>> people learn about us offering it the faster it's selling.
>>
>> My cost per account is roughly $6.25, and we're selling it for
>> $17-45 per line.
>>
>> Regards,
>> Chuck
>>
>>
>> On Thu, Nov 11, 2010 at 6:02 PM, Ryan Goldberg
>> mailto:rgoldb...@compudyne.net>> wrote:
>>
>> Curious what models you guys are working. Hosted PBX, white
>> label, etc. What approach for SMB v. residential v enterprise.
>> And so on.
>>
>> TIA
>>
>> Ryan
>>
>>
>>
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>>
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>>
>> 
>>
>>
>>
>> 
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