Hi Rodrigo,
I'm taking over this issue for Ray. Could you let me know if you're still
encountering this problem, and if so, send over some more images that
failed to upload? You can send them *only to me* by clicking *Reply to
Author* on this message.
Thanks,
Josh, AdWords API Team
--
--
Rodrigo,
Could I trouble you to send me a few more images that failed to upload (in
private)?
Thanks!
Ray
On Wednesday, August 20, 2014 9:48:34 AM UTC-4, Ray Tsang (AdWords API
Team) wrote:
Rodrigo,
Thanks for the update. I'll follow up on this.
Cheers,
Ray
On Tuesday, August 19,
Rodrigo,
Thanks for the update. I'll follow up on this.
Cheers,
Ray
On Tuesday, August 19, 2014 7:52:55 PM UTC-4, Rodrigo Ferreira wrote:
Hi Ray,
we use for our images the PNG format. We create the ads from a template
system and generate the binary through the imagepng function that is
Hi Ray,
we are experiencing an unpleasant interplay between this compression level
limitation and the size of ad files uploaded.
We have lowered the compression level of PNGs in order to accommodate the
limitation, as you have described in this thread.
But now instead of
Rodrigo,
Could I trouble you to try w/ a different compression level and/or
potentially a different file format?
What software are you using to produce the final image that is to be
uploaded??
Thanks,
Ray
On Tuesday, August 19, 2014 12:39:23 PM UTC-4, Rodrigo Ferreira wrote:
Hi Ray,
we
Hi Ray,
we use for our images the PNG format. We create the ads from a template
system and generate the binary through the imagepng function that is
part of the PHP GD library (Version 2.0 w/ libPNG 1.2.46).
We had to lower the compression level to 3 so that all our ads were
uploaded
Hi Ray,
sorry for the long delay in getting back to you.
I have tested uploading the ads using a lower PNG compression level (3,
default was 6) and now it seems to work.
If I find any other case where this change in compression level does not
solve the problem I will let you know.
Thanks for
Rodrigo,
It seems like there is something weird about the image you used that's
causing errors in the system. Our engineers were able to reproduce the
issue - however they were also able to resolve it by re-saving the image
with default settings. Essentially it also reduced resolution, etc.
Rodrigo,
I've received your log. I'll continue to work on this.
Thanks!
Ray
On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API Team)
wrote:
Rodrigo,
FYI we are looking into this issue but will need your help to generate one
more request. Please also confirm if this is
Rodrigo,
FYI we are looking into this issue but will need your help to generate one
more request. Please also confirm if this is a persistent issue for you.
Thanks,
Ray
On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API Team)
wrote:
Rodrigo,
Thanks for the log. I'll
Rodrigo,
Thanks for the log. I'll be investigating this.
Cheers!
Ray
On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API Team)
wrote:
Rodrigo,
Thanks! Just wanted to make sure because it was a common issue. Could I
trouble you to run the request again and send me the
Rodrigo,
Thanks! Just wanted to make sure because it was a common issue. Could I
trouble you to run the request again and send me the latest response (with
the requestId).
Appreciate the help,
Ray
On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote:
Hi Ray, I do 2 and let
I use my own PHP library based on SoapClient component and the specs.
Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang (AdWords
API Team) escreveu:
Rodrigo,
Could I trouble you to confirm what client library are you using?
Thanks,
On Monday, March 3, 2014 5:55:43 PM
Rodrigo,
First thing I'd like to make sure how you are setting the file content into
the data field. Did you do:
1. ...-data = base64_encode(file_get_content(...)) or
2. ...-data = file_get_content(...)
Thanks,
On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira wrote:
I use my
Rodrigo,
Could I trouble you to confirm what client library are you using?
Thanks,
On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords API Team)
wrote:
Rodrigo,
Could I trouble you to send me the full request using the Reply to
Author function? (with sensitive information
Rodrigo,
Could I trouble you to send me the full request using the Reply to Author
function? (with sensitive information stripped out).
Thanks,
Ray
On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo Ferreira wrote:
Hi there,
I am experience the following error when I perform calls
Hi there,
I am experience the following error when I perform calls to mutate ADD
image ads.
It seems random and not dependent on input.
How should I go about it?
Thanks in advance!
Best,
Rodrigo
soap:Envelope xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/;
soap:Header
ResponseHeader
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