Re: [AFMUG] vacations

Subject: Re: [AFMUG] vacations Really, I wounder what they tell ATT or Windstream. Do you think for one sec ATT or windstream is watching all of their connections? On 07/11/2016 01:13 PM, Ken Hohhof wrote: > Well, when a bunch of customers start going offline, it usually me

Re: [AFMUG] vacations

we let our customers go on a cheap rate while theyre on vacation, but to get it theyre required to leave their equipment turned on On Mon, Jul 11, 2016 at 4:50 PM, Robert Andrews wrote: > My comment was not about the fire, but of customers notifying you of their >

Re: [AFMUG] vacations

My comment was not about the fire, but of customers notifying you of their vacations. I too have gone above and beyond for hardships... To the point we are still giving service for free to a customer that lost everything except their house... On 07/11/2016 10:39 AM,

Re: [AFMUG] vacations

@afmug.com Subject: Re: [AFMUG] vacations Why would you monitor every single customer's up/down status? Why not just monitor their traffic levels and then if they go down, they will call you and you can review their data then? You could even monitor the up/down status, just not have an alert

Re: [AFMUG] vacations

public on a daily basis. -Original Message- From: Travis Johnson Sent: Monday, July 11, 2016 12:52 PM To: af@afmug.com Subject: Re: [AFMUG] vacations Why would you monitor every single customer's up/down status? Why not just monitor their traffic levels and then if they go down

Re: [AFMUG] vacations

Well, when they call at 3:30pm, no, sorry, we can't come out today. We did end up getting a tech out the next morning though. On 7/11/2016 12:39 PM, can...@believewireless.net wrote: Having been through a house fire where everything you own is lost, I would have sent someone out immediately

Re: [AFMUG] vacations

"Your equipment went down at 4:30 and you called at 5:15, did you move the equipment" "Oh ya that's right I moved the desk to the other room and moved all the wires over there, would that have something to do with it?" Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite

Re: [AFMUG] vacations

Why would you monitor every single customer's up/down status? Why not just monitor their traffic levels and then if they go down, they will call you and you can review their data then? You could even monitor the up/down status, just not have an alert? Travis On 7/11/2016 11:15 AM, Ken

Re: [AFMUG] vacations

Having been through a house fire where everything you own is lost, I would have sent someone out immediately to help them restore service. A few days after the fire, my regular UPS driver stopped by and asked if there was anything he could do. He said he saw the smoke and immediately knew which

Re: [AFMUG] vacations

My house burned down, so what. What do you mean you can't come out TODAY and re-install my service in my "shed" where I'm sleeping now!? ("shed" being a metal out building that's bigger than the house). True story. On 7/11/2016 12:18 PM, Robert Andrews wrote: That is the definition of an

Re: [AFMUG] vacations

That is the definition of an unreal expectation... On 07/11/2016 10:15 AM, Ken Hohhof wrote: Did I miss a memo about this being the designated week for customers to go on vacation? Subscribers have been popping up red like crazy the past 2 days on our network monitor. Not like the fades we

[AFMUG] vacations

Did I miss a memo about this being the designated week for customers to go on vacation? Subscribers have been popping up red like crazy the past 2 days on our network monitor. Not like the fades we get this time of year due to field corn, these go down and stay down. One of them just called