RE: [ARIE-L] Nothing going out

That seem to indicate that it is running, When it does run, it run for a couple of minutes. The logs should have indicated that it was started. Check with the listserv on the function being grayed out. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Beth

RE: [ARIE-L] Nothing going out

I tried to do this but the "perform maintenance now" is grey and can't be used. Does that give you a hint of what's wrong? Barb Syvertson Interlibrary Loan Technician Messiah College Library (PGM) One College Avenue Box 3002 Grantham, PA 1702 (717) 691-6006 Ext. 7242 FAX: (717) 691-6042 [EMAIL PRO

RE: [ARIE-L] Would someone send an ARIEL test page to 128.104.61.48?

I just tried a test and it said that it couldn't connect to receiving machine - ? Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ARIE-L Sent: Monday, October 27, 200

RE: [ARIE-L] Nothing going out

We have 3.4 so I can't tell you for 4.1, we go to setting - preferences - firewall and open the default port 422 and click the Use Net Addressing Translation, Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTE

[ARIE-L] Would someone send an ARIEL test page to 128.104.61.48?

Forwarded by the list manager == Would someone send an ARIEL test page to 128.104.61.48? We're testing a new computer for Ariel use. Thanks, Curran Riley [EMAIL PROTECTED] IM: curranatltg (608) 265-4634 Library Systems Administrator Library Technology Group UW-Madi

RE: [ARIE-L] Nothing going out

You will find whether a document is color by looking in your Ariel "Send Queue" in the "color" column between Pages and Page Size. Hope that helps! LD ~ Lori Davidson WOU / LMS 503-838-8884 [EMAIL PROTECTED] [EMAIL PROTECTED] OCLC: WOS ~ -Original Message- F

RE: [ARIE-L] Nothing going out

I'm not sure where I would find "C" or "G" but I looked under preferences and the scan setting shows B & W for format not color. There is also greyscale but I left it on B & W. Is that what you mean? Sorry to take everyone's time like this. Barb Barb Syvertson Interlibrary Loan Technician Messiah

RE: [ARIE-L] Nothing going out

Is this something I can check or is it an IT function? I asked IT if the sending port was open and I was told everything was ok. Can I check the firewalls and if so, how? Thanks. Barb >>> "Document Delivery" <[EMAIL PROTECTED]> 10/27/2008 2:59 PM >>> As is always suggested when there's a problem,

RE: [ARIE-L] Nothing going out

You might check to see whether your out-going Ariel files are colored (C) or grey (G) files. Lately we've found the files that are either colored or grey take a longer time to send, which means the sending often "times out". If this is the issue the solution will be to find a way to convert the

RE: [ARIE-L] Nothing going out

Barb, Open the Ariel.log file (found in your Ariel folder) in notepad, and scroll near the bottom of the text. It should tell you what is happening. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Bethel University Library Bethel University & Seminary 3900

RE: [ARIE-L] Nothing going out

As is always suggested when there's a problem, are your firewalls set up and the necessary ports open? Edward Helmrich ILL Office Ryan Library Iona College VXI 914-633-2352 [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertso

RE: [ARIE-L] Nothing going out

Barb, If you are running Ariel 4.1.1, try running the Perform Maintenance Now, found under Tools in the menu. Gene -- Gene Kenney Library Technology Specialist & Assistant System Administrator Bethel University Library Bethel University & Seminary 3900 Bethel Drive St. Paul, Minnesota 55112

RE: [ARIE-L] Nothing going out

I did shut down the ariel computer on Friday because there were campus wide upgrades/installs to be done. But it only took a few minutes and I re-opened ariel and it seemed fine. But I have contacted the IT folks and they don't know what it could be. Of course since I don't speak their lingo I don'

RE: [ARIE-L] Nothing going out

Actually it wasn't obvious to me because I have never had to do it but one of my students suggested it and I got out the settings from my predecessor and it looked the same. The sending was on. Good thought though. I hope it is simple too. Thanks so much. Is there another setting that could throw i

RE: [ARIE-L] Nothing going out

This might sound obvious, but have you checked the Settings? Things sometimes get changed. Also, under Preferences you could check Send/Receive. Is Sending on? We have found that it is usually something simple like this. I hope your problem is simple, too! Pat New Eastern KY University ILL ---

RE: [ARIE-L] Nothing going out

When this happens to us, its usually because IT has done some sort of upgrade and forgot that it often impacts our Ariel machine. Could that be the case? Holly HF9 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Korin Glospie Sent: Monday, October 27, 2

RE: [ARIE-L] Nothing going out

I appreciate your responses. I have tried everything suggested to no avail. I did try to restart the computer. I checked to make sure we didn't have too many items in the send queue. I tried to manually "release" the item. I checked my preferences to be sure they hadn't changed. Nothing sends. Keep

RE: [ARIE-L] Nothing going out

Have you tried restarting the computer? This always seems to clear out any problems we have. Korin Glospie Princeton University Article Express -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Syvertson Sent: Monday, October 27, 2008 1:08 PM To: A

[ARIE-L] Nothing going out

We have been scanning article on ariel all morning and none of them are going out. The files say READY but 0 tries and no SENT. Anybody know what that means and how to fix it? Thanks for any assistance. We've never had this before. Barb Syvertson Interlibrary Loan Technician Messiah College Libra