RE: [ARIE-L] Ariel no longer sending TIFF/PDF's

We are having this same problem. Any ideas? Sincerely, Liza Harrington Evening Circulation/Interlibrary Loan Assistant Law Library (NLL) NEW ENGLAND LAW | BOSTON 154 Stuart Street, Boston, MA 02116 T 617.422.7289 F 617.422.7303 lharring...@nesl.edu www.nesl.edu -Original Message- From:

RE: [ARIE-L] RE: Document Delivery Problem

Jan and Others You might try having your IT people recompile the server side software. Andy, my it guy, did this recently and it does behave better. Keith/OQP From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sedgwick-Barker,

[ARIE-L] RE: Document Delivery Problem

Some ideas about why some files import while others don't: -Are both Ariel receiving installations running version 3.4? -Do the pages of the color / grayscale files all contain the same scanning resolution and color setting (all pages are scanned in color vs. just the pages with color)? -Were

[ARIE-L] RE: Document Delivery Problem

We're seeing a similar issue here at CDC. We're on version 3.4. We have a store/forward server set up here, with one Ariel installation on a machine outside the firewall and a second inside. We have been receiving some color or grayscale files which are received fine by the outside Ariel, can be

[ARIE-L] Thank you Ariel Support

Like most of us, our library has found Ariel support woefully inadequate over the years. If I ever have a glitch, I'll look through the archives of this list or phone a colleague, rather than contacting Infortrieve. When we had to move our Ariel to a new machine recently (and our old install

[ARIE-L] Comment only...RE: Unix web server files

Are you kidding!? So how much should we charge them for support??? I got a laugh out of this one, but that's only because I don't need the file. Hope someone can help you. Infotrieve...sheesh... -Original Message- From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...

[ARIE-L] Unix web server files

Hello. We have attempted to obtain the Unix web server files from the Infotrieve website at this link: Instead of the file downloading, we get the following message: "The system cannot find the file specified." We contacted Ariel Support to o