Flashboards - Installation Does Not Complete

2006-04-21 Thread Heider, Stephen
ARS 6.3 p5 Flashboards 6.3 (original, no patch) Windows Server 2003 SQL Server 2000 On one Remedy server I can install Flashboards without any problems. On another server the FB installation never successfully completes. I am not using the monolithic install.exe installation, but the extracted

Re: Patch 16

2006-04-21 Thread Luke, Brian
Title: Patch 16 ** No issues here: App: W2K3 DB: 10gR2 on RHEL4 64-bit MT: Apache/ServletExec/RHEL3 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PC WaiSent: Thursday, April 20, 2006 1:38 PMTo: arslist@ARSLIST.ORGSubject: Patch 16 ** Has

Re: Creating a menu on based on user’s permissions SOLVED

2006-04-21 Thread Dwayne Martin
Thanks, Thomas! This article is very helpful. Dwayne Original message Date: Fri, 21 Apr 2006 10:34:19 -0500 From: Thomas Bean [EMAIL PROTECTED] Subject: Re: Creating a menu on based on user’s permissions SOLVED To: arslist@ARSLIST.ORG ** Hi Dwayne, If you only want

Macs Not displaying Character Expand Boxes and Diary Fields

2006-04-21 Thread Barbara SIEBERT
Listers, ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat 5.0.28, Java 1.4.2, Help Desk 6 I'm on a project at an university where there are lots of Mac users using FireFox to access the Mid-Tier. Everything works fine except for 2 annoying issues. 1) Scroll bars,

Re: Escalations not firing

2006-04-21 Thread Linda Blomberg
We had a problem like this on our production server last week. It turned out we had a network glitch. Everything came back but the escalations. We tried to do a Remedy restart, but the escalations still didn't start up. We ended up rebooting the server, after that everything was back to

Re: Escalations not firing

2006-04-21 Thread James Collins
Caig, warren, andrew, linda, satya and saby and all those that respondedThanks! Thanks for the responses. The executions are enabled. I have scheduled a reboot for Monday morning as it is a production server, and see if it triggers them on again. It is just to ironic that all escalations

Re: ARS 7.0 Info

2006-04-21 Thread Leonard Neely
** Nice! I see it comes in multiple colors too... Leonard Neely Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/21/2006 12:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARS 7.0

Re: Flashboards - Installation Does Not Complete

2006-04-21 Thread Fernandes, Sabyson R
Stephen, If the service is not getting installed, then this is the same problem I had when I installed flashboards. I did a reboot and re-install and this resolved the issue. Remedy support said that sometimes in Windows 2003, although entries are made in the registry they sometimes require the

View Field Deleting Files?!?!!

2006-04-21 Thread Kaiser Norm E CIV USAF 96 CG/SCWOE
** OK, folks, have I missed the boat on something? This is really, really weird. My view fields are DELETING files from my file system! Here's what I'm doing. I have a view field and a button on a regular form. When I click the button I do a SET FIELDS to the view field with the

Re: View Field Deleting Files?!?!!

2006-04-21 Thread Eric Roys
** Norm, Yes, I ran into this a long time ago. It was bugged (bug:SW21370). Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or

Urgent incoming email engine issue

2006-04-21 Thread William Rentfrow
This is AR Server/Email engine patch 16. When using an incoming email submit template the documentation (and Remedy tech support) specify that any field with multiple lines must be included in [$$ $$]. For example, a Worklog in a properly formatted incoming email might be: Schema: HPD_Test

Re: Urgent incoming email engine issue

2006-04-21 Thread Tim Widowfield
I know this isn't helpful, but what is it about the weekend that causes the Remedy Email Engine to act up? --Tim --- William Rentfrow [EMAIL PROTECTED] wrote: This is AR Server/Email engine patch 16. When using an incoming email submit template the documentation (and Remedy tech support)

Re: ARServer 6.3 on Red Hat AS4

2006-04-21 Thread Luke, Brian
** We run Oracle on RHEL4-64-bit, but ARS itself is on W2K3. Due to the different glibc versions, and the fact that RHEL3 was Linux 2.4.x and RHEL4 is Linux 2.6.x, I'm skeptical about the ARS server itselfworking on that platform. -Brian From: Action Request System discussion