Question...
Why have Active Links 2 and 3 as separate ALs?
New Active Link: // assuming your only care about \ as a file separator
Run If : 'ProdlistFileLocation_FILENAME' LIKE "%\%"
Action #1:
Set zint_position = STRSTR($ProdlistFileLocation_FILENAME$, "\")
Action #2:
Set 'ProdlistFileL
Hi Michelle,
Although I haven't installed patch 3, I might do it soon. But I didn't know
you has to have patch 2 installed before it. One issue which Patch 3 was
going to fix for us (we have a bug logged with BMC) was the square bracket
Instance ID issue. Occasionally when CMDB generates an insta
Hi Tamas,
I m sorry.. I cant help u much in that. I faced no such problem while
modifying. Maybe its a permission issue??
Is anyone else facing the same problem??
Regards,
Anjali
Gerber Tamás wrote:
Create a new private queue in admin tool (Server Information -> Server
Ports and Queue) and n
Ben
Check with Gidd Caldden. Bouyant Solutions
They have a slick SAP solution that may work for you.
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com
-Original Message-
From
We are currently deploying a SAP system and currently have a ARS Remedy
system in place that we are using for trouble ticketing. I was wondering if
anyone has had any experience or is aware of any products for linking the
SAP CCMS monitoring components with Remedy for trouble ticket creation.
Tha
**
Good
Afternoon,
Serco is looking
for a Sr. Remedy Developer to work in San Diego. The ideal candidate
should be comfortable with the ITSM suite (Help Desk, Change Management and
Asset Management). An active or recent U.S. Government security
clearance is also preferred.
If you are
I tried to install Incident Management again, this time with McAfee
anti-virus disabled. After about 30 minutes it stopped with this error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:
This application has requested the Runtime to terminate it in an unusual
way.
Please contact t
Our client is in need of a Remedy Developer.
Position Description: Develops block diagrams and logic flow charts.
Translates detailed design into computer software. Supports testing,
debugging, and refining the computer software to produce the required
product. Helps prepare both program-level
**
The limit is related to the O/S, not the application.
In the old 16-bit days, I think the limit was 32k on a windows client, and 64k
on a unix one, because that's all the respective clients could display at one
time. Now with the more modern clients (and O/S), it's more like 2 GB,
thoug
**
I've always been told that it is unlimited. Perhaps it is Db dependant?
Warren
On 7/28/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote:
**
All:
Anyone know what the inherent limit is to the number of characters for a diary field? I know a lot of folks think it's unlimi
**
All:
Anyone know what the inherent limit is to the number of
characters for a diary field? I know a lot of folks think it's unlimited,
but I'm pretty certain there's a limit-it's just a very
high limit. Anyone know off the top their head?
Norm
__20060125___
People here tend to get mad if there work log notes get lost so a save
would at least add there notes.
But you do have a point..
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PRO
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
**
Ok this is what I did a little different.
What do you think?
Active Link: HPD:HPD-Check
forAllTaskAreClosed
Form name= HPD:HelpDesk
Execute on= Modify/Menu/Row
Choice
Run If=
(‘Status’ = “Resolved”) AND (‘colStatus’
!= “Closed”)
If Action="">
Message= All task are
not cl
Yes I was planning to use the Mid-Tier
server as well to serve the application. This is a bit frustrating to see
that I would need to find something else for the Mid-Tier server. Any suggestion?
Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer
Sciences Corporation
Pratt
Just found this:
http://www.remedy.com/customers/dht/archive/02-01-2005_C.htm
The URL's that you need are on the bottom.
On Fri, 28 Jul 2006, Joe DeSouza wrote:
Listers,
If I have a apache web server and its servelet installed, how do I invoke the
default admin page of the server and th
Joe -
What exactly are you using for the "servelet" engine?
If you are using tomcat, the it should be something like this:
http://servername:8080/
From the site that appears, you can enter either the tomcat manager or
administrator pages.
On Fri, 28 Jul 2006, Joe DeSouza wrote:
Lister
Mathieu,
I don't recall anyone mentioning the
Mid-Tier in all this, but if you are using it as well, be aware that adding
an attachment won't store the path to the file, just the file name. See
the Web_Windows_Diff.pdf for more info.
Thad
"Perfection is achieved, not when there is nothing more
**
Listers,
If I have a apache web server and its servelet installed, how do I invoke the default admin page of the server and the servelet if I want to? Anyone familiar with the URL's I would have to construct to access the same?
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoi
Yes it is, however Oracle is idle at the moment, with the exception of a
couple of hits from searches etc.
Keith Hansen
Verizon Select Services, Inc.
Office: (813)-978-6367
Pager: (813)-266-7535
Email: [EMAIL PROTECTED]
Is your database on the same server ?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Keith Hansen
Sent: Friday, July 28, 2006 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Solaris Process
Question, does anyone know how to
**
I don't have an Oracle system to test this on, but I'm
guessing that the issue might be resulting from the fact that the backslash ( \
) is defined as an escape character in Oracle query expressions. I
would suggest using Remedy's REPLACE function on the character field
first, to change
Hi, Friends:
Has anyone installed Patch 3 for CMDB 1.1? According to the release
notes, patch 3 is suppose to fix various issues including installation
issues with patch 2. However, patch 2 is required before applying patch
3. Patch 3 is not a standalone patch.
We are considering applying patc
Thanks Frank !
Himanshu Kohli
Remedy Developer
From: Action Request System discussion list(ARSList) on behalf of Frank Caruso
Sent: Fri 28/07/2006 16:09
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator
** Migrator will migrate the the two base forms and t
Question, does anyone know how to get any insight to what might be causing
my Remedy arservrd process to suck up all my CPU on the server. I am
running Remedy 6.0.1/Solaris 5.9/Oracle 9.2.0. I have checked all the
logs, which provided no answers. I see user activity, but this is after I
increased
Joe,
See active link #4 (toward the end) and I think I see a typo in my post too...
Active link #3:
Run If: 'zint_position' > 0
should have been
Run If: 'zint_position' >= 0
(The separator could be the first char, zero too.)
Testing for the "-1" result is fine, but knowing that you can a
**
Mathieu,
What does the SQL log show?
--Thomas
- Original Message -
From:
Mathieu Pitre
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Friday, July 28, 2006 09:11
Subject: Re: Set path from local PC.
Almost there...
Carey, I already tried your suggestion
**
Thats exactly what I did with the one difference that I used Goto on the 3rd active link, to send the control back to the 1st if the position value was greater than 1, and a exit if the position value was -1. Works pretty good to get the whole file name...
What Mathieu would need to ad to it
**
Migrator will migrate the the two base forms and the join form.On 7/28/06, Himanshu Kohli <[EMAIL PROTECTED]
> wrote:Hi ListI dont have a Remedy Migrator License right now and have come across a question which probably you can help me to understand
What will happen if we only migrate a JOIN Form
Hi List
I dont have a Remedy Migrator License right now and have come across a question
which probably you can help me to understand
What will happen if we only migrate a JOIN Form from one Server to another :-
1) It will only migrate the def of JOIN form.
or
2) JOIN form
We do have McAfee installed. I will try it again...I just cancelled the
install from yesterday. It ran for 24 hours at 100% CPU. It never got
past the screen where you enter the Demo user name and password.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
Mathieu,
I do not know. I am (not yet) using Oracle so it is hard for me to
even test it out.
Personally I would not use RDBMS specific solutions unless there
was no other way to achieve the business needs.
I would do as Joe DeSouza (and others if memory serves) has suggested
and using ST
**
How about separate the file name first.. This can be easily done by taking substrings till you meet with the '\' character until you find the last '\' character.
Once you have the file name separated, you can use the whole path string to replace the file name with nothing to get just the path
**
I read through John Baker's MidTier on Linux install guide
and got it working finally (really nice How-To by the way).
Basically, I did the same thing Mike mentioned before
(using Tomcat manager to import the MidTier WAR file).
This made things work for me locally (e.g.
localhost:8080/
Carey,
I already tried your suggestion (Transferring
the Attachment value to a character field first...) but I am still getting
the memory error. There is something wrong with the variable :
$ProdlistFileLocation_PATH$ and the SELECT command.
SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
(
Derek,
I did pretty much the same thing, although
I did not know about the Java Service Daemon so I am still running on Port
8080. When I install the Mid-tier, I just download the WAR file and pop
it into the Tomcat webapps directory. I then stop and start Tomcat and
it extracts the WAR file for
Pitre,
I would suggest this simple variation...
***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ??? $
'ProdlistFileLocation_FILENAME' = $ ??? $
Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933
Action#2
Set Field
'Pr
Hi all,
ARS 6.3
I am trying to separate the file name out of the path by using an active
link to add an attachment in a Display-only attachement field. The first
action works properly because I can use another action to set the field in
a character field and then I see the path and the file n
**
Unless you have a compelling need to run Apache, have you considered just running Tomcat alone? Most of the environments in which I deploy Mid-Tier, this is the configuration that we use because the web application servers are only being used for Mid-Tier.The only out-of-the ordinary configurat
**
Djhuang,
If I understand you correctly, you are trying to limit access to a form to only those users who have a fixed license. If so, here is a thought, though there may be a better way of doing this.
You can have a hidden 'License Type' field on the form you want to restrict access to. Ha
**
Michiel, Thanks for your answer. It's really helpful for the way to buy licenses. We have 3 shifts of agents/operators (2 men each) for a 24x7 data center/helpdesk sharing 3 floating licenses. One of them is the "on duty" agent who uses a
fixed license and has the console logged on all th
**
Do you mean you want the ability to capture the file name as a value you can search for by typing the file name to retrieve that record??? If so I just helped a colleague of mine to do something similar... so yes that is possible to store the name of the file
Regards
Joe D'Souza
Remedy Devel
Matt,
Actually that helps a lot. I had thought about the text part. Thanks as
always.
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Re
Roger,
The answer is it really depends on how the other side "returns an
error" to Remedy.
If the "error" is really text in the normal response format then you
can use later workflow (Filters) in Remedy to parse the returned
results and "do the right thing".
If the "Error" is some kind of "HTTP
**
No problem, you can do that. They don't rely on each other in any order. The important thing is to get the 3 installed before you start on Change, Asset, Service Desk etc.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]
Original Message Subject: R
Just a small observation:
For some versions before 7 when you save an escalation that fires on
interval then it fired immediately and then at every interval period.
If you restarted the server all interval escalations fired.
In V7 this 'bug' has been fixed and the interval escalations fire f
Djhuang,
The only case when you would need a fixed license and can not use a
floating, is for the administrator account or any regular user you
want to give Administrator permissions. In all other cases floating
licenses will be just fine.
However, for your key users, like helpdesk agents or oth
**
Hi, Here comes a interesting question. Anyone know that is it possible that a Remedy application could only function correctly by using a Fixed license? Kindly let me put it this way, is there any work flow/forms/fields could be configured as it can only be accessed by a AR User Fixed license
**
You could just make it the second action in the active link that does PERFORM-ACTION-ADD-ATTACHMENT--MichielOn 7/25/06, Mathieu Pitre <
[EMAIL PROTECTED]> wrote:
shafqat,
Thank you. It works but I have a little
question. How can I fire the second active link automaticly? Here is what
I did so f
Dipen,
In what form you try ro import? HPD:Helpdesk? I guess the error speaks
for itself a bit? Is there an index defined on the form you try to
import that consists of lots of different fields, or have you indexed
a really long fields such as problem details?
You can check the indexes defined o
50 matches
Mail list logo
