Dipen,
In what form you try ro import? HPD:Helpdesk? I guess the error speaks
for itself a bit? Is there an index defined on the form you try to
import that consists of lots of different fields, or have you indexed
a really long fields such as problem details?
You can check the indexes defined
**
You could just make it the second action in the active link that does PERFORM-ACTION-ADD-ATTACHMENT--MichielOn 7/25/06, Mathieu Pitre
[EMAIL PROTECTED] wrote:
shafqat,
Thank you. It works but I have a little
question. How can I fire the second active link automaticly? Here is what
I did so
**
No problem, you can do that. They don't rely on each other in any order. The important thing is to get the 3 installed before you start on Change, Asset,Service Desketc.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]
Original Message Subject:
Roger,
The answer is it really depends on how the other side returns an
error to Remedy.
If the error is really text in the normal response format then you
can use later workflow (Filters) in Remedy to parse the returned
results and do the right thing.
If the Error is some kind of HTTP type
Matt,
Actually that helps a lot. I had thought about the text part. Thanks as
always.
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action
**
Do you mean you want the ability to capture the file name as a value you can search forby typing the file name to retrieve that record??? If so I just helped a colleague of mine to do something similar... so yes that is possible to store the name of the file
Regards
Joe D'Souza
Remedy
**
Michiel, Thanks for your answer. It's really helpful for the way to buy licenses. We have 3 shifts of agents/operators (2 men each) for a 24x7 data center/helpdesk sharing 3 floating licenses. One of them is the on duty agent who uses a
fixed license and has the console logged on all the
**
Djhuang,
If I understand you correctly, you are trying to limit access to a form to only those users who have a fixed license. If so, here is a thought, though there may be a better way of doing this.
You can have a hidden 'License Type'field on the form you want to restrict access to. Have
**
Unless you have a compelling need to run Apache, have you considered just running Tomcat alone? Most of the environments in which I deploy Mid-Tier, this is the configuration that we use because the web application servers are only being used for Mid-Tier.The only out-of-the ordinary
Hi all,
ARS 6.3
I am trying to separate the file name out of the path by using an active
link to add an attachment in a Display-only attachement field. The first
action works properly because I can use another action to set the field in
a character field and then I see the path and the file
Pitre,
I would suggest this simple variation...
***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ??? $
'ProdlistFileLocation_FILENAME' = $ ??? $
Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933
Action#2
Set Field
Mathieu,
I do not know. I am (not yet) using Oracle so it is hard for me to
even test it out.
Personally I would not use RDBMS specific solutions unless there
was no other way to achieve the business needs.
I would do as Joe DeSouza (and others if memory serves) has suggested
and using
Hi List
I dont have a Remedy Migrator License right now and have come across a question
which probably you can help me to understand
What will happen if we only migrate a JOIN Form from one Server to another :-
1) It will only migrate the def of JOIN form.
or
2) JOIN
**
Migrator will migrate the the two base forms and the join form.On 7/28/06, Himanshu Kohli [EMAIL PROTECTED]
wrote:Hi ListI dont have a Remedy Migrator License right now and have come across a question which probably you can help me to understand
What will happen if we only migrate a JOIN Form
**
Thats exactly what I did with the one difference that I used Gotoon the 3rd active link, to send the control back to the 1st if the position value wasgreater than 1, and a exit if the position value was -1. Works pretty good to get the whole file name...
What Mathieu would need to ad to it at
**
Mathieu,
What does the SQL log show?
--Thomas
- Original Message -
From:
Mathieu Pitre
Newsgroups:
gmane.comp.crm.arsystem.general
Sent: Friday, July 28, 2006 09:11
Subject: Re: Set path from local PC.
Almost there...
Carey, I already tried your suggestion
Question, does anyone know how to get any insight to what might be causing
my Remedy arservrd process to suck up all my CPU on the server. I am
running Remedy 6.0.1/Solaris 5.9/Oracle 9.2.0. I have checked all the
logs, which provided no answers. I see user activity, but this is after I
increased
**
I don't have an Oracle system to test this on, but I'm
guessing that the issue might be resulting from the fact that the backslash ( \
) is defined as an escape character in Oracle query expressions.I
would suggest using Remedy's REPLACE function on thecharacter field
first, to change
**
Listers,
If I have a apache web server and its servelet installed, how do I invoke the default admin page of the server and the servelet if I want to? Anyone familiar with the URL's I wouldhave to construct to access the same?
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Mathieu,
I don't recall anyone mentioning the
Mid-Tier in all this, but if you are using it as well, be aware that adding
an attachment won't store the path to the file, just the file name. See
the Web_Windows_Diff.pdf for more info.
Thad
Perfection is achieved, not when there is nothing more
Joe -
What exactly are you using for the servelet engine?
If you are using tomcat, the it should be something like this:
http://servername:8080/
From the site that appears, you can enter either the tomcat manager or
administrator pages.
On Fri, 28 Jul 2006, Joe DeSouza wrote:
Just found this:
http://www.remedy.com/customers/dht/archive/02-01-2005_C.htm
The URL's that you need are on the bottom.
On Fri, 28 Jul 2006, Joe DeSouza wrote:
Listers,
If I have a apache web server and its servelet installed, how do I invoke the
default admin page of the server and
Yes I was planning to use the Mid-Tier
server as well to serve the application. This is a bit frustrating to see
that I would need to find something else for the Mid-Tier server. Any suggestion?
Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer
Sciences Corporation
Pratt
**
Ok this is what I did a little different.
What do you think?
Active Link: HPD:HPD-Check
forAllTaskAreClosed
Form name= HPD:HelpDesk
Execute on= Modify/Menu/Row
Choice
Run If=
(Status = Resolved) AND (colStatus
!= Closed)
If Action="">
Message= All task are
not closed.
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
I tried to install Incident Management again, this time with McAfee
anti-virus disabled. After about 30 minutes it stopped with this error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:
This application has requested the Runtime to terminate it in an unusual
way.
Please contact
**
Good
Afternoon,
Serco is looking
for a Sr. Remedy Developer to workin San Diego. The ideal candidate
should be comfortable with the ITSM suite (Help Desk, Change Management and
Asset Management).An active or recent U.S. Government security
clearance is also preferred.
If you are
Ben
Check with Gidd Caldden. Bouyant Solutions
They have a slick SAP solution that may work for you.
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com
-Original Message-
Hi Tamas,
I m sorry.. I cant help u much in that. I faced no such problem while
modifying. Maybe its a permission issue??
Is anyone else facing the same problem??
Regards,
Anjali
Gerber Tamás wrote:
Create a new private queue in admin tool (Server Information - Server
Ports and Queue) and
Hi Michelle,
Although I haven't installed patch 3, I might do it soon. But I didn't know
you has to have patch 2 installed before it. One issue which Patch 3 was
going to fix for us (we have a bug logged with BMC) was the square bracket
Instance ID issue. Occasionally when CMDB generates an
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