Good Morning List,
I trust you are all well.
This is a relatively generic message; Turing SMI are looking to take on
several Remedy Consultants, these positions are based in Berkshire, UK.
If anyone at all is Interested in discussing and finding out further
information, please don't hesitate
**
Hi List
Fusion have the largest number of Remedy customers in the UK
and for over 10 years we have successfully built, implemented and supported our
customer’s mission critical Remedy systems.
We currently have a need for an experienced Remedy
Consultant to join a high profile c
Got it from my 17 old son and did not know what to tell him.
Now i know...
You are all right. It is not humor; it is "Monday" humor.
We apologize to the list.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.
Chris,
It looks like you are on the right track. Just a comment on a
programming approach that may help reduce some coding and
troubleshooting.
Since you are using VB.Net consider using strong typing instead of
CreateObject.
On the Property Pages screen (Project -> Properties -> Build) set the
**
Confirmed in version 5.1.2. Thanks for
the tip. Very handy. You can hold down the shift key, then click the field
you want to view the properties of, and not worry about accidentally "bumping"
the field out of alignment.
From: Action Request
System discussion list(ARSList)
**
I’m not sure I comprehend the steps. If you click once on
field, hold shift down, then click on the same field again then essentially you
have de-selected it. Thus not being able to really do anything with the field. Am
I misinterpreting your instructions?
Also, I rely on good old Ed
Hi,
Is it possible to perform a search for a keyword on Diary Field ?
If possible pleae let me know, how i can achieve this.
Sam
**
Hold down the shift key as you're
about to click on the field.
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Richard Crosby
Sent: Tuesday, August 15, 2006
8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: TIP for Remedy
developers:
**
It depends on your database. What database and OS are you using?I can speak for Sybase 12.5 and that it is possible to search a diary field.On 8/15/06,
Shibu Samuel <[EMAIL PROTECTED]> wrote:
Hi,Is it possible to perform a search for a keyword on Diary Field ?If possible pleae let me know, how
**
Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything.
On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote:
**
I'm not sure I comprehend the steps. If you click o
**
Just saw this pop up on the Dell website. Since so many of us use
Dell laptops, I thought I'd pass it on.
I'm sure that there will be a rush on available batteries and the
sooner you get your replacement order in the better.
https://www.dellbatteryprogram.com/
Regards to the list.
Tim
We are on Unix and using Oracle
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Frank
Caruso
Sent: Tue 8/15/2006 2:58 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: Search on diary field
**
https://www.dellbatteryprogram.com/Identify.aspx
At this link you can verify if your battery will explode ;)
Timothy Powell wrote:
**
Just saw this pop up on the Dell
website. Since so many of us use Dell laptops, I
thought I'd pass it on.
I'm sure that there will be a rush on
av
This article may help, Oracle
http://www.remedy.com/customers/dht/archive/RxPress_V9_I1_2001_A.htm
L ars
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Shibu Samuel
Sent: Tuesday, August 15, 2006 4:08 PM
To: arslist@ARSLIST.ORG
Title: RE: OT: Dell laptop battery recall
**
Rafael:
This is not definate and Timothy's link does give more information than yours.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Be
**
Here's a set of good statistical calculators:
http://www.math.uiowa.edu/~rlenth/Power/
- Chris
__20060125___This posting was submitted with HTML in it___
It appears that the Status*-History field shows the history of status changes
to the record, (i.e., new, assigned, work in progress, etc.) but not the
actual fields that changed and who changed them. Great to know, though!
I'm thinking I'll join the two forms...and then I'll have to learn how to
In Oracle the equation:
select trunc(DBMS_RANDOM.value(0,1000)) from dual
gives you a random number of 1 - 999.
If you are looping a table, the entries in the top of the
table have a slightly better chance of getting picked than
those on the bottom. Eg, if you find enuf entries before you
get
Hi,
What is the ideal configuration for Remedy Mid-Tier 6.0 on a Windows 2000
Server with IIS 5.0. Should it be configured with ServletExec 5.0 AS or
ServletExec 4.2 ISAPI? Also, what are the performance/scalability issues
associated with the different versions of SE?
Anybody
Thanks
Atul
Title: RE: OT: Dell laptop battery recall
**
More info on the recall:
http://news.yahoo.com/s/ap/20060815/ap_on_hi_te/dell_battery_recall_10
--Thomas
- Original Message -
From:
McKenzie, James J C-E LCMC
HQISEC/L3
Newsgroups:
gmane.comp.crm.arsystem.general
**
It appears to be locked on the form when you follow the steps described meanining you do not move the field around accidently due to an accidental movement of the mouse...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message From: Scott Ames <[EMAIL PR
**
Ric,
Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear.
I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But
Status Transition errors may also be avoided by using data configuration:
1) When pushing data in the CTM:People form, try pushing "Proposed" as the
People status (this is an acceptable status transition for the unknown
user, ex. AR_ESCALATOR)
or
2) In the SYS:Status Transition Rules form, looku
Is this inappropriate for the forum: probably yes (but no more so than
the Friday humor).
Where is the humor: Did you actually LOOK at the map? Come on now...
that's funny!
-ivan-
Herb Partlow wrote:
So where is the humor?
IMHO This is inappropriate for this forum
Herb
-Original
Works fine on Oracle. You need Full Text Search (FTS), though. It's
pretty well-documented, but essentially you need to purchase FTS licenses,
allocate them to appropriate users (Full Text License Type), and index
desired fields for FTS (field Properties, Database page, note checkbox -
Index For
**
We are constantly bombarded with messages about being more tolerant and not predjudicial. We are supposed to be politically correct in what we voice, and hopefully far more compassionate than that in what we think and do. The video in itself was in poor taste but the website it was displayed o
**
Yes Ivan I did see the map.
Had the clip been based solely on people's ignorance of where countries
were located, it would have been humor.
Kind of like the skit’s on Leno
The verbiage contained in the little movie clip was INAPPROPIATE.
Herb Partlow
President/CEO
Dwayne,
Point well taken. The described "method of randomness" certainly has
biases that make it less than truly random and, to the best of my
knowledge, all "random number generators" really have those things. (
Which is the primary reason I tried to deal with that portion of the
question separ
**
Herb and Ivan:
I've been watching this from the sidelines and have to
agree with Susan Palmer and Herb who
is the President of a well-respected Remedy Partner
company.
Like it or not, we are all watched while we are at work.
Some of us have micro-managers
and some have managers that ar
**
All:
I have been tasked
with setting up SNMP with Oracle and the Net-SNMP product. I have found
articles on the web about how to use this with the SUN SNMPDx and I'm sure this
would work if we were using that product.
Any
hints?
James
McKenzie
__20060125___Th
Berry,
Has the final planning been completed for this event. I have not seen
anything further since last June when this was first brought up as a
topic. It would be nice to see details on where it will be held and the
time of the Forum/Tutorial. I didn't see any reference to this event in
the
One would think that with all the precautions that people take today that
one would not click on an unknown link. I don't care that it came from
someone on the ARSList. If you are not 100% sure where it points, just
don't click on the link. In this high-tech world we live in today, the
responsibili
**
I
would like this thread to end please:
James, I do not determine if it is offensive,
just
whether or not it could reasonably be deemed so,
in
part by the reaction of the list.
Humour
is generally reserved for Fridays
and
that was a compromise since after all,
we
ought to be able to
Now hold your horses here people.. the statement "Ivan posted a link"
is entirely false. I posted a comment on the 'humor', nothing more. I
happen to agree with the comment that the link was inappropriate for
this list. I did not, nor would not post this in the first place.
-ivan-
[EMAIL
Ivan,
My mistake. I was not referring to you. I meant Igor Ivanov. I should have
double-checked.
Scott Parrish
Original Message:
-
From: Ivan Runions [EMAIL PROTECTED]
Date: Tue, 15 Aug 2006 11:19:38 -0600
To: arslist@ARSLIST.ORG
Subject: Re: OT: Monday Humor
Now hold your horse
Scott: It was Igor not Ivan that posted the original link.
Igor has appologized, I have mentioned why Monday
isn't a good day, ignoring the content which any adult
can make a decision about one way or the other,
link to or not.
Back to our usual stuff please.
-Original Message-
From: Act
**
Branching off on this topic slightly…
Does anyone know why merely selecting a
different view in the Admin tool often “changes” something on the
form such that when you close it again, ensuring you’ve actually made 0
changes, it prompts you if you want to save?
I find that quite a
Title: RE: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
**
Ben:
If you are using a newer version or even a patch, this can and will happen. I just save the form again.
James McKenzie
From: Action Request System discussion list(A
**
Listers,
Has
any one ever integrated Remedy and Lotus Domino? We may have a requirement that
help desk calls tracked in a Lotus Domino database be automatically transferred
to Remedy. Is that possible?
Thanks
for your help,
Tarey
__20060125___This posting was sub
For those ARSlisters that are getting to go to BMC UserWorld
there will be pins available at the "gift pick-up" area. Just ask for one
mentioning you are on the ARSlist.
I usually wander around with them as well so if you happen to spot me
and didn't get one, just ask.
For those that haven't de
Hello All,
We currently are patching ARS 6.3 on HPUX with an oracle DB. I have
upgraded to patch17 no problem. The only issue I saw was that it keeps
overwriting the customized homepage that we use. This again happened when I
applied patch 18. Has anyone run into this issue?
Thanks
Dave
**
Virtually anything is possible.
Simple example: If the Lotus Domino cases (records) can be
automatically dumped to a CSV-type file then there are various routines/systems
for automatically moving CSV data to Remedy.
Jim Fox
From: Action Request
System discussion list(ARS
Asking for some feedback on what version of Java SDK you have installed.
I installed Java EE SDK 5 (and Tomcat 5) but when I try to install Mid-tier
it tells me that no compatible SDK was found.
Do I need the older version 1.4 SDK instead ?
Rgds,
Chris
Support says that 1.5 causes some problems. I'm using 1.4.2_11 without a
problem.
Rick
From: Action Request System discussion list(ARSList) on behalf of Chris Rom
Sent: Tue 8/15/2006 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 7 & Java SDK (what version
**
Mike,
I am interested in some information about RLMP. Could you please send me an overview of the products as well?
Thanks,Dorothy
Dorothy A. MartinIT Customer SupportDesktop Support Analyst302.678.6363[EMAIL PROTECTED]>>> [EMAIL PROTECTED] 08/12/06 5:08 AM >>>
LJ,We (Planwell Techn
**
I put out 2 calls for interested parties and got nothin.So I just stopped askingBarry Lindstrom480-224-5870Design in harmony with your environment andyou will do more and more with less and less-"Christopher Pruitt" <[EMAIL PROTECTED]> wrote: -To: [EMAIL PROTECTED], "Barry Lindstrom" <[E
Title: RE: Mid-Tier 7 & Java SDK (what version)
**
Chris:
Check if the JRE was installed. Tomcat (and Mid-Tier by default) need it. Also make sure that you have a JAVA_HOME and that the Java program's location is in your PATH (this also applies to Windows.)
James McKenzie
-Origina
I have written apps to read and write records in a Lotus database using
perl. Also, often use ARSperl to read and write data into Remedy. If you
have some PERL skills, I'd recommend writing a small executable to
periodically query Lotus and update and create records in Remedy. You'd
probably
I had stated before in the past archives..
V5 not supported.. for field migration. sorry..
Better check your compatibility chart..
See Remedy does not support V5 with a V7 application ..
I suppose they could.. but do not..
it is a migrator tool just for the previous version.. I guess.
On 8/15/0
**
I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged
On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote:
We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394).We are thinking of upgrading to Migrator
7.0 (patch 001) - do
Not sure if anyone has run into this before.
I'm trying to implement SSO with IIS and it just wouldn't work. While doing
some troubleshooting I echo out the username that the script is getting
back from AD and it's all messed up. This is what's getting returned with
request.getRemoteUser()
real
We have an issue with AREmail constantly starting and stopping. Here are
the errors in the error log:
javax.mail.MessagingException: 421 rca.mail.pas.earthlink.net: SMTP command
timeout - closing connection
at
com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:923)
a
**
I'm trying to only allow
certain file types (.xls, .doc, etc.) in an attachment field, and not seeing how
to do that. My attempts to use a Filter to do a wildcard search on the
various field types is not doing what I think it should. Has anyone
conquered this yet?
I think might have mo
Under version 5.1.2 patch 1428, we have a single user that attempts to
bring up Requestor under mid-tier. Using IE 6.0.2900.2180 Login.jsp comes
up with the "Login" button disabled. On other machines, using the same
version of IE the "Login" button is enabled, and on the same machine, under
N
Hi Bob,
I've seen this as well. In our user's case, it followed the machine, not the
user. It turned out their PC had several pieces of spyware, adware, and a few
viruses. After cleaning all of those off, reloading IE on their machine, and
recreating their user.dat, it worked fine.
Eric Cle
**
check to see if the pc has the Microsoft
VM JIT compiler for virtual machine... checked or enabled.
Internet Options - Advanced - Microsoft
VM
Paul W Killion III, Systems MGMT
PROF-ADVISORY
Information Technology Services Americas, Global Services, IBM - BNSF
Bob <[EMAIL PROTECTE
**
If there are issues with Migrator 7 then can some recommend
a version higher than 6.00.01 (patch 1488) that is "stable".
THANKS!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren
BaltimoreSent: August 15, 2006 3:35 PMTo:
arslist
Title: RE: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
**
From what I have been told Remedy is adjusting the
view - not sure what it is adjusting. It does this to me from time to time
and I have not upgraded for quite some time.
From: Action Request System di
**
Rick,
In a Filter use a Set Fields to set a Character
field to the value of the LOWER(Attachment Field). This should populate
the Character field with the filename and other info. Fortunately, the
filename is the last item in the semi-colon delimited list.
In the next filter check
here is the answer from Remedy Support:
I'm following up on your issue regarding the Group Name in the Group form.
I researched this issue and found that the application was designed this
way because the Support Group Name length can exceed the max field size in
the group form. Therefore, the d
I did notice that more folks were sporting Hawaiian shirts last year than ever.
Since Dan didn't like mine at the last ARSList Awards ceremony, I went out and
got one that I claim will trump his. If anyone has one (or would like to get
one and wear it - Walmart?, Target?) and would like to "sh
**
We’ve been running Migrator 7 with
ARS 6.3 Patch 13 since it was released and we haven’t noticed any
problems at all.
//SIGNED//
CRAIG J. CARTER
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Tyrone Dee
Sent: Tuesday, Augu
**
We have ARS 6.00.01 (patch 1394) - Migrator 6.00.01 (patch
1488) - we have issues with Migrator that it does not migrate the Change History
- I have a bug reported with Remedy.
I could try Migrator 7 (patch 001) ... are there any major
improvements or features that make it worth while?
**
Migrator 7 is a lot faster than version 6—that’s
the primary benefit.
//SIGNED//
CRAIG J. CARTER, GS-12
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Tyrone Dee
Sent: Tuesday, August 15, 2006
2:54 PM
To: arslist@ARSLIST.O
**
Hi Rick,
To do this you can use a few functions to chop the last say
6 chars from the end of the attachment name. You can then look for the
first occurrence of a full stop, note its position and then take the remaining
characters being the file extension. You then have a
filter that c
Title: arslist Digest - 14 Aug 2006 to 15 Aug 2006 - Special issue (#2006-322)
**
Anybody else seen the 6.3 user tool crash
when setting the Group form as favorite? This only happens to me when I log in
as an admin and only for me. Remedy Support
was wondering if anyone else had seen the
**
I've noticed it happens when the 'size' of the window changes.. By 'size' I mean when you have the window open in a resize window mode, the size of that window. This size to the best of my awareness of the system is stored internally within the view information and is used to size the dialog bo
Dorothy,
More information on RLMP can be found here
http://www.bmc.com/products/proddocview/0,2832,19052_0_43047857_123576,00.ht
ml
For further information, please contact your BMC sales rep.
Mike
___
UNSUBSCRIBE or ac
Using Lotus Notes to Send the data in an Email is also an option.
We have also had Notes Developers call stored procedures in our Remedy
system to transfer and retrieve data.
Barry Lindstrom
[EMAIL PROTECTED]
___
UNSUBSC
Everyone,
I installed Java 1_4_03 SDK, Tomcat 5.0.28 and then mid-tier on Windows
2003 server which also has Oracle 10g, ARS 7 & ITSM 7. This is a sandbox,
so everything is on the same server.
Midtier installer could not find a JDK or supported webserver, but I
installed anyway after re-instal
Title: RE: Midtier 7 authentication error
**
Chris:
Find the Java Web Start program (javaws.exe). Run it. This will tell you the Java Virtual Machines that are installed on your system.
BTW, Mid Tier 7.0 should function just fine with 1.5.0 as it does here.
Also, which directory did yo
James,
thanks for your quick responses. I was just going to reply to your other
message.
I ran javaws.exe and selected 'About' and strangely enough it still shows
Version 1.5.0_06, which is strange since I uninstalled that version and the
directory does not even exist.
I manually pointed it t
Title: RE: Midtier 7 authentication error
**
Chris:
I recommend getting and installing 1.4.2_11. This may fix this problem.
Did you do the de-install through Add/Remove programs?
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:ar
the Sun site only shows
Java EE 5 SDK and J2EE 1.4 SDK
I got J2EE 1.4 SDK and the file name is j2eesdk-1_4_03-windows.exe
Not sure where to get 1.4.2_11 which appears to be even older. I dug around
the Sun site but could not find that version.
Chris
__
found it ..
http://java.sun.com/products/archive/index.html
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01
(patch 1488) still exists. That defect is it does not migrate the change
history.
I have reported this to Remedy and they have verified this - the defect
reference number is: SW00249175.
The previous defect reference for
Tim (et al),
Thanx for all the help. I got it to work. It turns out that the issue
was the 'DisplayOnly' form. Our Remedy uses this to populate other
forms, and of course the API has issues w/ this. Anywho, I changed the
code to utilize the base form and it works.
Stephen,
Thanx for the info
**
Hi Listers,
Has anyone run across the situation where upon creation of
either a new HelpDesk ticket or a HelpDesk Task the Create Date field does not
get populated? I don’t get an error that a required field is null but
when I view the ticket or task create date seems to be NULL. I
Jon,
Are you sure that:
) the user your logged in to ARS with has access to the field?
) this is the "system" field ID 3 ?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never
Well, I know I'm drifting off topic here, but I think you and anybody with Perl
and Java experience would be much more comfortable with C# backpages with
ASP.NET. Unless, of course, you're *forced* to use VB Ugh.:-o
--Tim
- Original Message
From: Chris Lane <[EMAIL PROTECT
Did you use one of the Change History Options such as 'Merge Change
History'?
By default the Change History Options is set to do nothing.
You should also check the Migration Mask option for Fields in addition
to Forms.
Thanks,
Sean
-Original Message-
From: Action Request System discuss
Thanks Scott.
Remedy had me double check those options.
Under "Change History" I have "Merge Change History" selected.
Under "Masks, Forms, Fields" I have "Change History" selected.
And with these options no change history gets migrated - tested this with an
active link.
"Scott, Sean" <[EM
No problem,
I did execute a few quick tests, for fields, forms and Active Links and
it is working fine, but I will continue to examine the issue in more
detail if this information does not help.
Also check the following
1. The mask option for change history is enabled for Active Links, which
I am
**
The BMC Remedy AR System server license list price is $20,000. Tim
has the correct pricing for fixed and floating user
licenses.
Sorry Joe . . . the 5-packs are gone, along with the discounts
that came with them. Everything is purchased license-by-license these
days.
-- Bing
Brad
This reply takes a few steps back from Chris' reply . . .
Answers:
A1. Yes; just about any size sample can be used for a statistical analysis.
But to be accurate in your analysis and reporting, you should also disclose
the base population size along with the survey sample size. Question may
bec
**
Big assumption here is that your Lotus Notes/Domino database is laid out
like a table and all the "records" are relatively consistent. Problem is,
Lotus Notes/Domino uses an object database engine and, depending on the
application/database design, it may not resemble a SQL-compatible rela
Thanks Leo for the document (received it).
As it seems our problem was related to NIC teaming at the webserver
and/or port settings at the Midtier config and/or configuration settings
(the connnection one) at the ServletExec.
Can't really say which of the above helped as we changed it all in a
b
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