Email Engine rejecting all incoming mail - Field ID is not related to this form

Every email that is sent to our email engine using a template (old style) is rejected by the email engine with a SEVERE 311 error (I can't find anything on this in the BMC/Remedy KB). Then in the email error log form I have several entries for each email that was received that says: Field ID is n

Re: Email Engine rejecting all incoming mail - Field ID is not related to this form

Claire , Based on "AR System Email Messages": Field ID is not related to this form 18085 is a Character field called "To". Field ID is not related to this form 18100 is an "attachment" field called 'Email' Field ID is not related to this form 18098 is an Selection field called 'Parse Mes

Re: Email Engine rejecting all incoming mail - Field ID is not related to this form

I stopped and started the mail service several times. These email are all going to the CHG:Change form using a standard template (old version) The account that we use to submit the requests has Admin and APP-Admin privs in the system. Do I need to be directing these to the AR System Email Mes

Re: 1 Remedy User - Unable to Select in Table

Candance, I think this is the same story. The same user now has a problem in another application - the mouse simply stops responding! I'm sending the computer off to the lab! Thanks very much, Sharon IL Helpdesk From: Action Request System discussion li

Re: 1 Remedy User - Unable to Select in Table

Jaspal, Everything else on the User tool continues to function as it should. I now believe that it is in fact a computer problem and not Remedy as the same user has a mouse problem in another application as well. Thanks for all your help. Sharon IL Helpdesk