Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I can't
find anything on this in the BMC/Remedy KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is n
Claire ,
Based on "AR System Email Messages":
Field ID is not related to this form 18085
is a Character field called "To".
Field ID is not related to this form 18100
is an "attachment" field called 'Email'
Field ID is not related to this form 18098
is an Selection field called 'Parse Mes
I stopped and started the mail service several times.
These email are all going to the CHG:Change form using a standard
template (old version) The account that we use to submit the requests
has Admin and APP-Admin privs in the system.
Do I need to be directing these to the AR System Email Mes
Candance,
I think this is the same story. The same user now has a problem in
another application - the mouse simply stops responding!
I'm sending the computer off to the lab!
Thanks very much,
Sharon
IL Helpdesk
From: Action Request System discussion li
Jaspal,
Everything else on the User tool continues to function as it should. I
now believe that it is in fact a computer problem and not Remedy as the
same user has a mouse problem in another application as well.
Thanks for all your help.
Sharon
IL Helpdesk
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