will look tomorrow.. thanks axton.
coming from ARS 5.12 to ARS 6.2P14 to ARS 7,00 P2..
Could not go to ARS 7.00 p2 directly either. big issues..
On 4/10/07, Axton <[EMAIL PROTECTED]> wrote:
Looks like those fields are related to the email forms:
http://arswiki.org/projects/arapi/browser/relea
That change in setting looks like it relates to a setting in the
EmailDaemon.properties called
com.remedy.arsys.emaildaemon.MailboxPollingUnitsIsMinutes... I've just
installed a new server, and this flag is set to True.
From: Action Request System discussion li
Very useful - two apps one for Delete existing entry, one for Modifying
existing entry.
Question - does anyone have a sample application that does a Query for a record
based on a qualification, then a modification of that record.
Thanks
From: Action Request
A stretch, but the fields that you are getting the invalid rel
operator; when you import a def, you can't (easily) change the data
type of a field. Grab the portion of the def for those 2 fields and
see if the data types match that in your forms. The import would have
failed, maybe partially, an
Looks like those fields are related to the email forms:
http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L830
http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L836
#define AR_RESERV_EMAIL_MSG_MAILBOX_ID 18093L
#define AR_RESERV_E
If you modified out of the box filters, reinstalling the email engine will
overwrite them. If you altered fields limits or permissions, those will be
overwritten as well.
Axton
On 4/10/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:
**
Really? Cuz I have modified some AR notificatio
Oh, Just found another ISSUE for those migrating..
They changed the minutes in the config to Seconds. -- NICE ..
My previous config was 2.
I just purged some 27 messages.. Real NICE !
On 4/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
I am trying to migrate tonight to a ARS 7.00 P2 Se
I am trying to migrate tonight to a ARS 7.00 P2 Server on windows platform.
I am getting wierd errors from the email server .. and then the message does
not error out, it disappears too.
-- AR System Email Error Logs say:
Message number: 313 Data types are not appropriate for relational
operation,
Really? Cuz I have modified some AR notification filters to indicate Email
template and had created new filters as well.
Any issue if I just leave it blank? What are the risk to tat?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
S
When I said signal, I was referring to posix signals and the arsignal (which
relates to arserver):
http://www.jaluna.com/doc/c5/html/Overview/x5408.html
http://www.lynuxworks.com/products/posix/signals.php3
This will not apply if you are in a windows environment. In windows, you
get 1 signal, an
Dear Axton,
I had actually leaved it blank first cuz somehow I just dun feel right in
editing the file directly with the password.
And the part you mentioned 'If you do modify the files directly, you need to
signal the owning process to reread the new config values. This is
typically done w
My dear listers,
After installing the mid-tier, I set the same Mid-Tier Administration
Password at the followings :
(1) Server Information ->Connection setting in admin tool,
(2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin
Password
When I relogin to Remedy User, al
Hi Carey,
It's actually my case. Yeah I had followed ya advice. I look for the active
link RR:SHR-OpenNewRequestForm04 and refresh all the value in it and
BAMM..it works then. Thanks for the pointers.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that
you are upgrading)
On a slightly different topic, I just learnt a while ago that keeping the
server in 'Admin Mode Only' as per the recommendation on the install guides
causes the install of Asset Mngt to fail. I'm in the process of rerunning
the install after taking the server off Admin mode only..
Joe
-Origina
I would like to go one step further than just checking for object counts and
log files. It would be really nice and helpful to have a definitions file of
the vanilla module, or combination of modules, and being able to do an object
comparison, for instance with the Migrator tool, or some other s
Looking back at the email from our network guy, he says it was the switch
that the servers were plugged directly into. Not sure if I can be more
specific than that.
On 4/10/07, W Scott Russell <[EMAIL PROTECTED]> wrote:
** Frank,
Which switch was causing the issue? I am seeing a similar pro
I think it was a waste of time/money since most of the questions were not
answered and could not cover SLM etc.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Rick Cook
Sent: Tuesday, April 10, 2007 2:34 PM
To: arslist@ARSLIST.
Frank,
Which switch was causing the issue? I am seeing a similar problem at our
site and have confirmed that the load balancer is set correct and am not
sure what else to check.
Scott
On 4/6/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
** The load balancer was set to timeout in 60 minutes, t
Christian, I just recently took this class, too, and while I think you would
have enough to implement CMDB, they were admittedly light on the
EIE/discovery stuff. They did cover the topic (most of a day, I think), but
admitted that there were far too many details to cover that facet of the
topic c
Tom, I just took this class, and in all fairness to BMC, did not have the
same experience that you did. Our installs were pretty much done by EOD
Tuesday, and we had some time left over Friday after going through the
config stuff. By not installing the DSL until the second (or subsequent)
applica
"The eDirectory team are also suggested we could switch in the a
Novell API solution? Has anyone done something along these lines with
Remedy (instead of using the supplied AREA/ARDBC plugins)?"
You could write your own AREA plugin that uses the Novell API for all
directory calls. This would pro
I haven't tried this but might help giving it a shot.. Create 2 display only
character fields and copy the values of the Date field and the Time field
into the character fields.. Have a 3rd display only character field and in
this one, construct the whole date string, and copy the value of this
con
I would not recommend the class at all. I took it and spent three days
just doing the installs. The lecture was not in line with what we were
doing the lab's on as the installers took forever to complete. And this
is with brand new machines with 4GB's of memory. The class was geared
for someone
Joe
We are experiencing the same issues. The only thing I found was this white
paper
http://www.bmc.com/supportu/documents/57/51/65751/65751.pdf
Den
>>> "Soria, Joe" <[EMAIL PROTECTED]> 3/30/2007 11:01 AM >>>
Listers,
I am baffled here and need some guidance.
We are running ARS 6.3 pa
Thanks for the reply. I had been able to add users directly from the
Admin Console in the Windows User client until the other day.
I checked the log and the only message of interest was this:
> /* Tue Apr 10 2007 09:23:49.2810 */INSERT INTO T22
(C108,C104,C101,C8,C2,C179,C7,C109,C110,C3,C5,C6,C
AREA basically does a validation call to the LDAP database. It doesn't
'read' the user password that is stored in LDAP but sends the authentication
info to LDAP, which responds back to the AR System on weather or not the
user credentials are valid or invalid..
ARDBC reads data from the LDAP databa
Seems like this would be easy but cannot seem to get it ..
Have a Date field and a Time field and want to take both values and make a
DateTime field using a filter.
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-12
I would appreciate some feedback from those of you who have recently
attended
BMC Atrium CMDB 2.0: Implementation Best Practices
Was the class worth it ?
Does it teach enough to configure CMDB 2.0 and to use EIE to get data from
other sources.
Is it more than a high-level overview of the CMDB ?
Melissa,
On ARS 6.0.3, you still need to connect to the Oracle
10 database using the Oracle 9iR2 client. Check your
ar.conf (Unix) or ar.cfg (Windows) for the DB-home
directory and point this to the location of where you
have the Oracle 9i client installed.
Hope this helps.
Saby
--- Roney Sam
I could have sworn that ARS 6.3 didn't have the Roles form installed..
unless it was one of those things where you could import it using a def file
and enable the Roles functionality??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Okthat's what I though...I was just looking for confirmation...thank
you.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Rosenberry
Sent: Tuesday, April 10, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Roles
** The concept of
The concept of roles were introduced in ARS 6; however, they weren't used in
out of the box applications such as Service Desk until version 7.
On 4/10/07, L. J. Head <[EMAIL PROTECTED]> wrote:
** NoI'm running Deployable Applications in 6.3I'm pretty sure
they exist in 6.0 as well...but
NoI'm running Deployable Applications in 6.3I'm pretty sure they
exist in 6.0 as well...but I know for certain that they weren't introduced
in ARS 7
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, April 10, 2
List,
For the past few weeks, I've noticed that anything I submit via the site's
Compose page has not been submitted to the list and seems to "get lost",
even when I request a copy sent to myself.
Is anyone else seeing this, or just me?
Thx!
Shawn Stonequist
EMNS, Inc.
_
7.0
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of L. J. Head
Sent: Tuesday, April 10, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Roles
**
Just to confirm...Roles were introduced in 6.0 correct?
__20060125___
List,
We are seeing the same issue as Girish. I do not believe this problem is
related to the Preference Server- we were on 4.5 until last September, and
we had been having this issue for at least 1 year prior to that. After
upgrading, we still see the issue. We just started using the Preference
Se
You have two problems
1. Your Filter Run-If Qualification is firing on all modifications
- TR will always be $NULL$ unless the value is changing and it's changing to
something other than $NULL$...so when you are doing a compare of
'TR.Category' != 'Category' if the Category has not changed then y
Just to confirm...Roles were introduced in 6.0 correct?
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That's what I do too and I do take a look at the Share application
properties form too to make sure that all the entries that are supposed to
be there specific to that application and patch you are installing have been
created or modified..
Another test I do is if there is more than one server tha
Carey Matthew Black wrote:
Serouche,
You could use a table field and set the "Max Rows:" value on the
Table Property tab.
You could use a direct SQL Set Field action that uses RDBMS specific
syntax to get the TOP N records.
HTH.
thank you.
Issue is solved.
Serouche
Serouche,
You could use a table field and set the "Max Rows:" value on the
Table Property tab.
You could use a direct SQL Set Field action that uses RDBMS specific
syntax to get the TOP N records.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy
dear listers,
I would like to retrieve the last 20 entries where a user is either the
submitter or in the cc list of a ticket.
I built a button and an AL to find the entries based on the criterias
(user = submitter or user = cc list)
But it gives back 100 of rows. Whereas I would like to limit
Hi Jase
First, you would be better having a qualification like
('OrigCTIModified?' != "Yes") AND (('Category' != 'DB.Category') OR ('Type'
!= 'DB.Type') OR ('Item' != 'DB.Item'))
This qualification checks for changes in the values - your version will
equate to true if there are no trans
It may be that oter forms are having entries created. I would suggest that you
use the standard configuration method which is to add new uers through the
People form. If the problem still occurs you will need to do AL filter and
possibly SQL logging.
-Original Message-
From: [EMAIL PR
Good morning.
While hoping to upgrade to AR 7 this summer, I am having a strange
problem while testing version 7. I have installed the demo version of
AR 7 on a test server using MS SQL 2005. Initially it seemed to work
quite well while leaning some of the new screens. I added a few users
an
Thanks for your response Roney, it is appreciated. We are using SQL Server
2005 as the back end database for both systems but like you I'm weary of a
direct SQL link. I'm still trying to get access to our Team Foundation
Server install so I can get a better handle of exactly how it works but fro
Perfect! Thanks, Axton.
Doug - thanks, too, for your suggestion. I was able to use Notepad to
enter, then capture the tab. I'd suspected that we could insert/imbed
special characters.
Matt - Solaris/Oracle are fine with it - doesn't mean anything to them.
Windows "processes" it on display - mo
Hi All,
Environment: ARSystem 6.3 Patch 20, HPUX 11i, Oracle 9i currently using ARSystem
authentication
We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect
to the corporate Novell eDirectory (Recent Version - tbc), running on separate
hardware.
Our eDirectory team are
I usually base everything on the log files. And the HTML ones at that. I
just look for red. :-)
The Asset install won't complete sucessfully unless it's able to extend
the data model with those few extra classes.
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook <[EMAI
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Hi List,
Scenario:
ARS 7.0.1 Patch 2
Database: Oracle 9i
Some times back we did a migration from 6.0.1 to 7.0.1. Few days back
the system administrator created some new groups. When the users
belonging to these new groups login to the user tool via Citrix and try
to save a record, the user to
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