Delete selected entries from Search list using WorkFlow

Hi, Anyone knows how to create a Workflow to delete selected entries from Search List? _ Advertisement: Shrek the Third, Only at the Movies from June 7. http://direct.ninemsn.com.au/adclick/CID=02fd853b __

Delete selected entries in Search list using workflow

Hi, Anyone know how to create a workflow to delete selected entries in Search list? Best regards, Fred _ Advertisement: 1000s of Sexy Singles online now at Lavalife - Click here http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fla

Re: Where to put cell phones & PDAs in CMDB?

Dear Rick, We had the same confusion and we decided to create a categorization class under BMC_ComputerSystem for the PDA's since the PDA's are actually glorified computer systems. Also the best thing to do would be to get the Telecommunication extensions which does include a separat

Re: OT: Remedy Developer Telecommuting Experiences

Hi Elry, I was hired in Orange Romania in 1997. At that my opinion was that "IT" is the same everywhere. At the bottom, the assumption is true. Latter, I discovered that "IT" has a different meaning even inside a telecom operator. I totally agree with 2, 3, 4 and 5 3 can be overcome by using a d

Re: Where to put cell phones & PDAs in CMDB?

I put them in Computer System with appropriate Tier 1,2,3. The client did not have a complaint since this CI is at the top of the structure and they relate to an employee not another CI. -Original Message- From: Rick Cook <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 30 May 200

Re: midtier 7.0.1 p 2 setup issue

Hi, theres a file in the tomcat/bin directory called env.sh that the startup scripts call and mine looks like this CATALINA_OPTS="-XdoCloseWithReadPending" JAVA_DIR=/opt/java JAVA_BIN=${JAVA_DIR}/bin MIDTIER=/usr/ar/mid-tier/WEB-INF/lib PATH=${MIDTIER}:$PATH;export PATH LD_LIBRARY_PATH=${LD_LIBR

Where to put cell phones & PDAs in CMDB?

I'm doing some importing non-discoverable assets into the CMDB (2.0.1), and I'm in a quandary about which class would be best for PDAs, Cell Phones, etc. BMC_Equipment looks like a good choice, except that many of them have associated components, which it seems should go into some related subclass

Re: Crystal XI and ARS 7.0

Matthew, Sure email that to me and let me know where do I find the crdb_odbc.dll file that I need to replace.. I know I can run a search but that might take a while.. Thank you for your response.. Joe - Original Message From: Matthew Wollman <[EMAIL PROTECTED]> To: arslist@ARSLIST.O

Re: Trying to avoid the BIG "C"

George, this is definitely doable. As part of my LDAP integration, I built a Filter that had 3 actions: 1. Set the "Unrestricted Access" checkbox on the People form to "Yes". 2. Push to CTM:People Permission Groups with the General Access group info. 3.

Re: Crystal XI and ARS 7.0

Joe- I had the same issue with crystal ten. crystal crdb_odbc.dll doesn't handle, Remedy's ODBC driver well. W. got it to work by replacing the new dll with an older version from Crystal 9. if you want to email me offline I'll send it to you. Matthew L. Wollman Supervisor of Faculty & Staff H

Re: OT: Remedy Developer Telecommuting Experiences

I worked from home for 3 months on one occassion at the end of a project where my only role at the end was to support the application I had built.. Like Rick pointed out good reasons for telecommute would be to cut travelling costs when not absolutely necessary.. having good relationships with a

Re: Remedy Developer Telecommuting Experiences

Yes, I have been working a part-time telecommute job for the 2 years I have had a full-time permanent job. I support a company locally that has about 7-8 custom apps plus Help Desk 6.x supporting operations throughout the company. They never had need for a full-time Remedy Diva, but they got pret

OT: Crystal XI and ARS 7.0

On installing CR and trying to add the AR ODBC driver as the database source in order tostart the CMS server, I get the following error, while starting CMS "The root server reported an error Initialization Failure. (Reason: Database access error. Reason [AR System ODBC Driver]Expected lexical el

Trying to avoid the BIG "C"

Hey Gang, I'm in the middle of moving from ITSM 6 on ARS 6.3 to ITSM 7 on ARS 7.0.1. We have 70,000+ "users" and around 1000 support personnel. We would rather avoid having to load all of those users into either the CTM:People form or the User form (or both). In Version 6, we could authen

Re: Namespace abbreviation on attribute in web service filter set fields action

If you want to change the wsdl you need to change the xsd file. The wsdl are created from the xsd. -- Jarl On 5/30/07, Lisa Wyatt Karr <[EMAIL PROTECTED]> wrote: ** Have a filter that executes a web service set fields action. When looking at the XML generated, Remedy is adding a namespace a

Re: OT: Remedy Developer Telecommuting Experiences

Telecommute opportunities are becoming more common place, but in most cases you have to have a good track record with a client or "outsourcer" to find them. Here is my experience with telecommute opportunities Telecommute opportunities can pose a problem if 1) Your connection to the server i

Re: OT: Remedy Developer Telecommuting Experiences

I have been a telecommuter for 6 years and I agree with Rocky. I love it. Janet Mahan [EMAIL PROTECTED] 941.766.6199 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Wednesday, May 30, 2007 2:34 PM To: a

Re: LDAP (UNCLASSIFIED)

If your groups are local to Remedy, yes you do not need to fill in any of that other information and leave it to defaults.. The license masking information is not necessary either if you do not want to keep the Remedy license information in LDAP. Joe -Original Message- From: Action Reque

Hiding Status Values

LIST, Anyone out there have a suggestion on how to hide status values for a particular row level access group? Remedy Version 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answ

Re: OT: Remedy Developer Telecommuting Experiences

I am a full time telecommuter. I come into the office when asked (7hr drive), but I have everything I need to work from home. The only this I wish for is faster network speed, although I do have 7.0/768 connection. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED]

Namespace abbreviation on attribute in web service filter set fields action

Have a filter that executes a web service set fields action. When looking at the XML generated, Remedy is adding a namespace abbreviation in front of all elements and attributes. The addition of the namespace abbreviation in front of the attribute is causing some problems for the receiving app

Re: OT: Remedy Developer Telecommuting Experiences

Norm, I telecommute 2 days a week. I work from home every Tuesday and Thursday. It's quite nice! My only complaint is that my laptop has no where near the same capability as my desktop (small screen etc). But that can be worked around. The most important thing to remember is to have a work pl

Re: Remedy Developer Telecommuting Experiences

They do, to some extent. I don't think I'd call them rare, though I also wouldn't call them anything close to the norm. VPNs, coupled with a good relationship with the client and a desire to trim travel expenses, can make that work. Rick _ From: Action Request System discussion list(A

Re: Remedy Developer Telecommuting Experiences

This is a test reply. Eric Alfonso From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, May 30, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: OT: Remedy Developer Telecomm

OT: Remedy Developer Telecommuting Experiences

All: I was curious if anyone has ever worked a Remedy job that was telecommute? How many such opportunities exist? Are they numerous or rare? Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist

Re: midtier 7.0.1 p 2 setup issue

The native libraries need to be available for the remedy jar files (jni) to work properly. You can accomplish this in one of 2 ways: - make sure the native libs are in the ld/path - place the libs in tomcat's shared lib directory http://arswiki.org/wiki/Classloader_howto I started this article,

Re: Need Help Counting down with Business Time

Tom, " If its rejected the clock stops and the form is sent back to the submitter. When it is resubmitted it returns to the manager and the clock starts counting down - From where it left off. " If the approver has multiple time segments then you need to track how much time has elapsed in the pr

midtier 7.0.1 p 2 setup issue

We're installing mid-tier on a HPUX IA64 (Itanium) box running HPUX 11.31 with the latest patches. We installed the PA-RISC versions of java T1456AA v 1.4.2.13.00Java2 1.4 SDK for HP-UX (installed at /opt/java1.4) Jdk15 v 1.5.0.03.05Java 1.5 JDK (installed at /opt/j

Re: Need Help Counting down with Business Time

I would say that you would want to use the Business Time Add function...take 'now', or your starting time and add 5 hours. This will give you the timestamp of when he has to have it done by. Then you can run an escalation or something checking if timestamp is > that value and take action _

Re: please advice on courses

I would recommend to Admin Part 3 course. I found it very informative. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahim

Re: Problem with function FreeARQualifierStruct

new/delete is perfectly cross-platform. All platforms (that the C api supports anyway) these days have C++ compilers with standard STL implementations. gcc is one of them, and works with RTL as well. As for structure member byte alignment, that depends entirely on your compiler. 8 bytes is

Re: LDAP (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE So all other remain blank? Thanks Joe! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, May 30, 2007 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP

Re: Set field on editable table field works in WUT, no workie on Mid Tier

In case someone else runs into this and searches the list, BMC confirmed it's a bug Defect id SW00267960 So I guess I shouldn't look to be able to do it for another year or so? heh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAI

Re: LDAP (UNCLASSIFIED)

Alicea, I'm assuming you are talking about the AREA configuration form.. The required fields are hostname, Distinguished name, password, port, SSL (Yes/No), User base search filter. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Beh

LDAP (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Listers, Has anyone implemented AREA/LDAP authentication. Which fields on the AREA LDAP Authentication form must be populated? It's LDAP authentication not Active Directory. Thanks! Alex Alicea [EMAIL PROTECTED] Classification: UNCLASSIFI

Updated 7.0 Resources Available

Listers, Looking for the latest FAQ's from Lenny? http://www.buoyantsolutions.net/Download_ARS70.html Admin70FAQ CMDBFAQ ITSM Reports ITSM70FAQ PeopleCanBeCIs ReleaseManagement for BMC Remedy ITSM v70 Two ARS server on same machine.doc Thanks to Lenny for his continued insight

Re: Need Help Counting down with Business Time

Hi Roger, How does that take into account the business hours and business days? Best Regards, Tom - Original Message - From: Roger Justice Date: Wednesday, May 30, 2007 9:45 am Subject: Re: Need Help Counting down with Business Time To: arslist@ARSLIST.ORG > Have a deadline time

Re: Need Help Counting down with Business Time

Have a deadline time field that is calculated on submit use an escalation that runs every 5/10 minutes against the field so that the timestamp + 5 hours will do whatever you need to motivate the manager. you will need at least one other field to track a resubmit. -Original Message- Fro

Tomcat & ARS 7

I have just installed 7.02 and am running mid-tier on tomcat 5.1.8 Some of our applications encounter from tomcat:java.lang.OutOfMemoryErrorAnybody else run into this? Do I just need to adjust the JAVA_OPTS values?TIADen _

Need Help Counting down with Business Time

Hi Listers, Having never used this process before I am trying to get a handle on which process I should be using for this workflow. We have a manager that must approve or reject information being turned over for server site preparation. He is being give a 5 hour clock in which each time a

Re: ORA-00942: table or view does not exist

The rename of the T140A to T140 helped but did not completely solve the issue. We need to go back to the latest backup and roll forward until just before I tired to import the forms. I'm going to need to take a closer look at the field definitions between the two servers. I thought that the fie

Setting up a ARTask shortcut and HTTP response from a webserver

Good morning all, Has anyone set up an .ARTask shortcut and HTTP response from a webserver to open a form/entry in an already running copy of ARUser, instead of spawning a new one? If so, what HTTP headers did you use? -- Howard Richter Remedy ServiceDesk Manager Red Hat Certified Technician C

Re: Active Directory

You have to have the form ARDBC LDAP Configuration installed on your system. Is it? If yes, the Hostname is the hostname or IP address of your domain controller. The Distinguished Name is the username of the account you'll use to access the AD. Password is the password associated with that accou

Re: Active Directory

What the URL , I tired to find the right URL to see the data in the vendor form? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: REMEDY PERL Programming

Thanks, dear listers. On 5/28/07, John Sundberg <[EMAIL PROTECTED]> wrote: ** Steve, I have used perl tons - and it is great. However - if you don't know perl already -- it is a bit much to learn. If you know any other programming language - you could leverage that knowledge and still intera

Re: please advice on courses

You won't be able to take the RAC or RSP course unless you have taken the prerequisite courses (which you can see on the Education web site). They aren't the first course in the sequence, they're the final ones. If you only can take one course, with your experience, you might get more out of the

Re: Server Errors - DROP TABLE in SQL - Server Crashes

I have EXACTLY the same problem as Rob describes below. The environment is identical (except OS is W2K, not Server 2003, AR Server is 6.0.1 patch 1454). I have determined that this is connected (at least in my case) with changing the Group List field from 255 to 4000 chars (as advised on pg. 689

Re: ORA-00942: table or view does not exist

Nope. The field is in the table. It's a display only field. When I would delete this field, the error would move to the next field in the sequence. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Garrison

Re: ORA-00942: table or view does not exist

It looks like one of 2 things are going on 1you removed a field with id of 536870914 but it still exists in the view or 2 the view is referencing field 536870914 but does not exist in the underlying table. Either one true? Thanks, Sean "Shellman, David" <[EMAIL PROTECTED]> Sent by:

Re: ITSM 7.x - Configuring Work Info

Chris - My understanding was that all you could do on this form was choose whether or not a specific work info type was Inbound or Outbound. I don't believe that it allows for the customization (add/change/delete) of Work Info Types... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-59

Re: SVN with Remedy

Unfortunately only VSS is supported. There are some products that enable you to work with subversion in products that have the scc interface such as Remedy has, but I haven't been able to get those working correctly with the AR System. Hugo On 5/30/07, Mudit Chaudhry <[EMAIL PROTECTED]> wrote:

ORA-00942: table or view does not exist

I was updating a table last night with a def file. I ran into problems with some of the fields. Odd errors that didn't make sense like ORA-00904: "C536870914": invalid identifier. Being a good admin, I exported the forms before I made the update. I'm still getting the invalid identifier errors

SVN with Remedy

Hello Listers, We are exploring use of SVN as code repository for remedy. Has anyone done this before. Please do share any ideas you might have on how this can be done. Thanks Mudit ___ UNSUBSCRIBE or access ARSlist Arc

Re: please advice on courses

Hi, Remedy Approved Consultant is only available if you work for a partner. Remedy Skilled Professional is for "free" consultants or end customers. I have only gone through one of the above set of courses (RAC), but I think they have much in common. There are some required courses you have to at