Axton,
You can use the same oracle instance, just a different schema.
Instead of the default schema, aradmin, use a different name, like
aradmin02. If you run the installer and provide the oracle system
account password, the installer should be capable of creating a new
account, aradmin02.
Michael,
I know this thread is a bit old, but I thought I would chip in all the same...
I am not sure what you mean by a normal programming language,
however, here is one way to approach this idea in ARS...
The trick will be to trigger the workflow. Since you want the trigger
to be user focuses
David,
Actually if your users are using a preference server, (and they should
be IMHO) then that setting is part of the AR System User Preferences
form. ( It is just a field, so set the value for the user, or add a
filter to force the value to be set to the right thing. )
Do you really want/need
I was only looking to modify one or two files for special people.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Sun Jul 29
Shawn,
I think I would send a second email. Then have that email be picked up
by the Email engine and routed into a ticket so that the work of
sending the snail mail could be tracked too.
The body of the second email (picked up in to an ARS form by the Email
Engine) should be what your after.
Hi: I have created a menu that should list value for all fields in a
database. The SQL command for the menu I am using is the following.
select distinct(LOCATION) from REMEDY.LOCATIONS
I have associated this menu with a field in my form. When I click on the
pulldown menu for the field, I get
Microsoft did it
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Friday, July 27, 2007 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job Posting - Lead Remedy Developer
...and if you know who made off with
The installer will ask you for the schema name/arserver instance name,
just provide the values (other than aradmin/hostname) to the installer
and it should take care of it for you.
Axton Grams
On 7/29/07, Mark Milke [EMAIL PROTECTED] wrote:
Axton,
You can use the same oracle instance, just a
1. Is there anything else I need to do for the SQL menu to work?
Shouldn't be
2. How does the sql menu know what is the password for the REMEDY user
in the database?
It already has sessions to the Oracle instance used by Remedy; it just
uses those
3. How does it know the ORACLE_SID to be used
If you do want to store the help text in the remedy data dictionary
(not in a Remedy form), but do not want to use the admin tool to
manage it (i.e., you want non-remedy admin/developer types to manage
it), Stephen Heider has authored an app on ARSwiki that allows you to
manage the help text using
Hi Axton: I donot see anything in arerror.log. I have enabled logging on
the remedy user client and donot see anything there as well. Not sure if
his matters. This REMEDY user is not one created by remedy. It's a user
our db admin has created for readonly access to a few views and tables.
I am not sure to which user you are referring. Any sql menu will run
as the db user that remedy is configured to use to connect to the db.
Axton
On 7/29/07, Ray [EMAIL PROTECTED] wrote:
Hi Axton: I donot see anything in arerror.log. I have enabled logging on
the remedy user client and donot
Ray,
My suggestion is to connect to your AR System instance with SQL Plus as the
user aradmin. Then execute the sql statement. This eliminates any issue with
the AR System. Any resulting Oracle error will be displayed.
If the table doesn't have a public synonym you will proably need to
Dear listers,
We are in the process of setting up new hardware platform for Remedy server in
our environment and I am not too sure how to install the AR Server on the
failover server. Any help in this area would be really valuable.
Here are the details:
Oracle 10g R2 on a Linux Cluster
AR
You have a similay application here:
http://www.rrr.se/en/products/2.html#rrrhelptext
--
Jarl
On 7/29/07, Axton [EMAIL PROTECTED] wrote:
If you do want to store the help text in the remedy data dictionary
(not in a Remedy form), but do not want to use the admin tool to
manage it (i.e., you
We simply mount the filesystem on the failover server since the fs is
not local. All the files are the same, with a few exceptions. Since
each node has a different hostname, we update the Server-Name
parameter in ar.conf (awk/sed) during the failover. This is done in
the arsystem script, which
Axton,
Since the AR System is on a Win server couldn't he simply do an install on the
failover server with it pointing to the production Oracle instance? The
install would run as an upgrade using the same server name and all the
binaries, etc would be in the same directory structure. He
Oops, saw linux next to Oracle and though it was Remedy. He could do
an upgrade install to get the binaries in place. It is also possible
to mount file systems on Windows boxes as well, but you have to have
the infrastructure. Things are not so simple as copying a file system
on Windows though,
Hi All,
We have ITSM installed on a Load balancer environment (Solaris + Oracle). When
the logs into the system, through the user tool and clicks on Change
Management Console, it takes a lot of time to load that, may be 30-45 seconds.
Is there anyway to optimise this performance issue? It
I almost did the same thing when I saw the linux reference.
So it would require an install as an upgrade to get the directory and registry
settings correct.
Also sounds like a good idea to do a full export of forms and workflow first so
that they could be reimported after the upgrade so that
Axton, Dave: I changed the Server name to the IP address of the remedy
server instead of the database server and it works. Any idea if I can
connect to a database table that is not the remedy database? If yes, how
would I do that?
Thanks
Ray
Shellman, David wrote:
Ray,
My suggestion is to
Ray,
There are so many ways this could have been set up within Oracle. It could be
just a table in the same Oracle instance as your AR System tables. It could
have been set up with a link from one instance to another. Depending on how
the DBA's set it up can make a difference on the actual
Ray,
In general all ARS workflow/objects should point at ARS servers. The
only exceptions that I can currently think of would be:
A) Calls to ARS Plugin Servers(Via Filter SetField actions)
ARS Plugin Servers can be hosted on non ARS Server hardware,
but typically are installed on ARS
If you want to access a table in the same oracle instance, but in a
different schema, use this syntax for the table name:
schema.tableName
If you want to access data in a remote schema, (1) create a database
link in Oracle, then (2), use this syntax for the table name:
Christie,
Ref:
AdvancedGuide-630.pdf page: 34
Note: Interactive guides are not supported on the Web.
But I think this same kind of thing could be done with a reentering
active link guide design.
If you have a guide with 10 steps you would also need 10 labels.
Each active link in the guide
We've used F5 Big IPs to load balance two AR Servers and 2 Mid Tier
servers since 2003. It works great. Its configured to monitor a given
port every 15 seconds to make sure the application server is alive (port
9030 for AR Server, port 443 for Mid Tier). If at any point a server
doesn't respond it
Re: Installing AR, Email, Approval, CMDB ITSM on a failover serverDave and
Axton,
Thanks for your suggestions. I really appreciate your insight and sharing this
with the rest of us
Cheers,
--
Shyam
- Original Message -
From: Shellman, David
Newsgroups:
Actually, though undocumented, this setting works on 6.3 patch 20. We've been
using for a few months.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Saturday, July 28, 2007
Thanks! Will try to install patch 20
--
Jarl
On 7/30/07, Hall Chad - chahal [EMAIL PROTECTED] wrote:
Actually, though undocumented, this setting works on 6.3 patch 20. We've been
using for a few months.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System
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