Re: Synch Search Database, UNIX (UNCLASSIFIED)

Hi I'm running a 7.0.1 patch 3 admin tool and our synch works, not fully but it does do some form of sync, we leave a PC on and start the sync, go home, come back in the morning to the message sync completed successfully, its best to have only the admin tool running as we find it grabs loads of

Re: Friday Humor (U)

*snicker* On 11/30/07, Bradford Bingel <[EMAIL PROTECTED]> wrote: > > Amen to that . . . jokes posted on a "professional" blog should aim a bit > higher . . . > > -- > > Best joke of the week from our offshore friends in India: > > "How many US-based project managers does it take to change

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Frank, Sure, but I really doubt that the Sync DB has any logic to "limit"/"break down" the full set into partial sets so that the operation can complete. (That is my theory anyway.) My opinion is that a standard feature of the tool set BREAKS when the OOB application is loaded. Therefor it is a b

Re: Archgid database ID change utility

Did you install the 7.1 email engine? I usually use the archgid.exe out of the email install directory (Windows default: C:\Program Files\AR System\AREmail). You might find the new version there? Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: mid tier lock down URL

Do you know if there is a certain directory that all users have to have access to in order to get to the forms that they should in workflow? We are going to try and use SiteMinder to deny unauthorized direct access to Remedy Mid-tier URLs. Will they need anything other than arsys/shared/*, /arsy

Re: Preventing "Public" from running queries

I wonder if this is something that might be accomplished using row-level security and the assignee groups field 112. J.T. Shyman Column Technologies From: [EMAIL PROTECTED] on behalf of Joel Sender Sent: Fri 11/30/2007 4:08 PM To: a

Re: mid tier lock down URL

"when the user goes directly to a form by typing in the name directly in the URL for some reason they can go to any record" If this is true, this points to a bigger problem. Can you describe how you implemented row level access? Axton Grams On 11/30/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> w

HELP - ITSM 7 email engine won't run

At approximately 8:06am this morning my email engine service crashed. Restarting the service works but it crashes again almost instantly. The only error in the stderror.log file is this: java.lang.OutOfMemoryError: Java heap space I saw this thread and hoped it was the fix but after upping the m

Re: HELP - ITSM 7 email engine won't run

Dear Eli, You could check the NTE:SYS-Group NT Control, NTE:SYS-Individual NT Control and the NTE:SYS-NT Process control form and delete any records that exists on this form. This would clear any notifications that are stuck if this does not solve the problem delete all the records in

Re: Synch Search Database, UNIX (UNCLASSIFIED)

I started an export ALL to .def file for one of my 7.1.00.001 servers a bit ago - the Admin tool (same patch level) is on an XP machine with 1gb RAM and is using 400 mb and peaks CPU to only 15% every minute. The servers: AR Server has run between 5% and 10% cpu almost continuously, with the separ

Re: mid tier lock down URL

Wasn't there another thread a little while ago where someone suggested using an iFrame to obfuscate the URL? Maybe that could work for you? Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]> Sent

Re: mid tier lock down URL

I have row level access in place and it works from the client except the users can still see the results list. But when the user goes directly to a form by typing in the name directly in the URL for some reason they can go to any record. My concern is the mid-tier because that is the only method o

Re: On-the-fly permissions in Attachment field

>From the client you can tab to the attachment field and then use SHIFT+F10 to access the menu and use the arrow keys to Add, Delete, Display, Save to Disk and View. In the Mid-Tier the they are regular buttons and you can just tab right to them. On a side note I just tried to put a box over an at

Re: Preventing "Public" from running queries

Dwayne, The idea is to check group membership when a window is opened in 'Search' mode. For example: On Form B, create an Active Link that executes 'On Open' with a Run-if $OPERATION$ != "Display" AND $GROUP$ = "Public" Then 1. Open Window, Display, where $Entry_ID$ = $LASTID$ 2. Close

Re: HELP - ITSM 7 email engine won't run

Hi Roney, thanks for the quick reply. I cleaned all the gunk out and it still doesn't work. I'm also getting this error in the Windows event log: Could not call the start method. I re-installed with the Patch 005 distributables; I re-created the mailbox config records... What did I miss? Th

Preventing "Public" from running queries

Hello Everyone, We have a main Form A, and a subfile Form B. The assignee in Form B can click a button, which will call an Active Link, which will open the parent Form A. If the user has only "Public" permissions we do NOT want herm (her/him) to launch a general query and see other Form A rec

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Chris, I've been following this thread and I had the same issues, but have been able to overcome the export definitions and Sync Search with various versions of the 7.x Admin Tool. Perhaps your issue is related: The Remedy database I inherited a few m

Re: Anyone have information about rik

Clearly "help" isn't one of the subcommands, but it got a usage statement anyway. From an AIX box (ARS 7.1): $ rik help [ERROR][Fri Nov 30 10:47:43.222] XlateString- Translating subcmd help to id failed [ERROR][Fri Nov 30 10:47:43.223] ProcessCommandLine- Invalid subcommand: help [Fri Nov 30

Re: Question: ITSM 7.0 - Permissions / Roles / etc.

The utility is available on the BMC Developer Network - BMCDN Home » Resource Center» Downloads» BMC IT Service Support» Incident & Problem Process Management» Service Desk » Utilities (http://developer.bmc.com/jiveProd/kbcategory.jspa?categoryID=751) You have to log in to access it. ---

Re: RE : ITSM 7.0 - Patch 6

http://developer.bmc.com/jiveProd/entry.jspa?externalID=2656 J.T. Shyman Column Technologies -Original Message- From: Steve Burke [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 28, 2007 5:52 PM Subject: Re: RE : ITSM 7.0 - Patch 6 Me too please On 11/28/07, Vincent RIEDWEG <[EMAIL

Re: ITSM 7.0 - Patch 6

For all who wanted this. It is now on the BMC Developer Network. http://developer.bmc.com/jiveProd/kbcategory.jspa?categoryID=862 - Kelly Deaver [EMAIL PROTECTED] > > > Original Message > > > Subject: ITSM 7.0 - Patch 6 > > > From: "T. Dee" <[EMAIL PROTECT

Re: Anyone have information about rik

Marc, don't have the answer your looking for, went and tried it myself and noticed that it is marked as "Internal only". Guess they don't want to share.. On 11/30/07, Marc Simmons <[EMAIL PROTECTED]> wrote: > > ** Hi List, > > Does anyone have any information about the command line options fo

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Chris, I haven't had trouble with forms. I've had trouble with Active Links. Usually I break Als into two halves (A-H and I-Z). The reason I don't do right down the middle is because the "H" (i.e. HPD:HelpDesk) has a large quantity of Active Links. I

Re: Friday Humor (U)

Amen to that . . . jokes posted on a "professional" blog should aim a bit higher . . . -- Best joke of the week from our offshore friends in India: "How many US-based project managers does it take to change a light bulb? "At least three. But after the approving the CR, updating the PMO

Filter Phasing..

Hi All Listers, Please tell me what is the Filter Phasing and how it actually works...? I'll be highly grateful of you... Thanking you, Ajit Patil -- View this message in context: http://www.nabble.com/Filter-Phasing..-tf4927185.html#a14102473 Sent from the ARS (Action Request System) mailing

Web Services/Dynamic Menu

Hi All, Would someone please give me a brief tutorial to develop dynamic menus to be displayed via a web service? C Christopher H. Pickering Remedy System Administrator Premiere Global Services, Inc. 100 Tormee Drive Tinton Falls, NJ 07712 732.

Fw: Friday Humor

Oh ok. Did you hear about the cornet marathon? The 2nd place winner played Semper Fidelis for 3 days, 2 hours, and 23 seconds. The winner played The Stars and Stripes Forever. Stan - Original Message - From: J.T. Shyman Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.

Re: E-mail Submit from BlackBerry Device

Janet, There are products that you can buy (ie. Aeroprise, Mobile Reach) that are geared toward ARS on BlackBerry and other PDAs. Another option is to create a web app yourself. Aeroprise and Mobile Reach have good products. The cost was more than what the company wanted to spend, so I ended up

Re: E-mail Submit from BlackBerry Device

I tried this from the list and thought it would include the previous post, sorry. What I am trying to find out how to do is, submit from a web page into Remedy. We have a Sybase database and are on version 6.0.1 of the Remedy server. We do not want to use the mid-tier to do this. I have not u

Remedy Consultants needed in EMEA

Hi list Im interested in speaking with Remedy Consultants for upcoming permanent positons across mainland Europe. For a confidential discussion and further details please contact: Neasan Cavanagh Resourcer BMC Software Tel : + 353 1 440 6852 Email : [EMAIL PROTECTED] http://www.bmc.com

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

One more update. No one has reported the Caught exception error since I deleted the Guest record from the User Preference form. The problem seems to be somehow tied to the display/workflow associated with dates. Dave From: Action Request System discussion list

Re: Administrator! Protect you password!

AssignEngine.exe Wednesday, August 22, 2007 10:44:19 PM 10.50.0.132 : Igor Ivanov, Engineer, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Just so you know, I tried to export a form and All Related the other day. It was either the AST:People or the AST:AssetPeople form, I can't remember. But the export ran for about 30 minutes before I gave up and shut the admin tool down. And that was only exporting ONE form. Drew _

Re: Friday Humor (U)

UNCLASSIFIED Without sounding prudish - please remember that some of us use work resources for viewing messages posted to this list. Funnies should be enjoyable by all readers and not get the reader into hot water. Sandra Hennigan

Re: Synch Search Database, UNIX (UNCLASSIFIED)

The last time I tried to export all to def the 7.1 Admin Tool crashed, much as it does on any attempt to sync. I'll try again today with just the forms, as you suggest. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.

Skipped Request IDs

Kelly, Thanks. We do have this set to 10 per BMC's tuning instructions. We're going to comment this out per BMC and see what happens. If this works, I'll post a RESOLVED. Thanks to all for their help. Dave. -- Dave, Please check your

Re: Visualization Field and drag-and-drop

Sebastiaan, That sounds great. Do you have any sample code? I've got a DV plugin that would benefit from drag-and-drop functionality. Bill - Original Message - From: Sebastiaan De Man Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, Novemb

Anyone have information about rik

Hi List, Does anyone have any information about the command line options for using the rik utility? I looked on the BMC support site and found knowledge base entry KM-00012343, but when I click on the link, it is blank. Any information would be appreciated... especially if someone has a copy

Re: On-the-fly permissions in Attachment field

That would set the focus to the field. But normally you right-click an attachment to access it. Or is there an alternate method? Dwayne Martin James Madison University Original message >Date: Thu, 29 Nov 2007 10:05:41 -0800 >From: Jason Miller <[EMAIL PROTECTED]> >Subject: Re: On-t

Re: SLM v7.1 software is out... but the docs are incomplete....(Was: Re: OT-Support Question - Whine - Rant )

BTW: I now see the v7.1 "SLM" Compatibility Matrix on the web site. (http://www.bmc.com/support/bmcremedycomp/ITSM_71_and_CMDB_201_Compatibility_Matrix.pdf) However it is not what I was expecting this document is: " BMC(R) Remedy(R) IT Service Management 7.1.00 and BMC(R) Atrium™ CMDB 2.0.01 C

OT:Friday Humor

A cannibal was walking through the jungle and came upon a restaurant operated by a fellow cannibal. Feeling somewhat hungry, he sat down and looked over the menu... + Tourist: $5 + Broiled Missionary: $10.00 + Fried Explorer: $15.00 + Baked Democrat or Grilled Republican: $100.00 The cannibal

Re: Filter Phasing..

It's a way for Remedy to annoy the developers by disregarding their Execution Order :) Or if you want the real explanation of them Page 563 of the Basic Guide for ARS 6.3 or Page 183 of the Workflow Objects Guide for ARS 7.0.1 - Dylan Wheeler Production Control Analyst Principal I

Re: Administrator! Protect you password!

approval.exe Wednesday, August 22, 2007 10:44:01 PM File version: 10.50.0.132 : Igor Ivanov, Engineer, RSP : Data Base Connection, Inc. : Desk: 703.605.1837 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Opening user tool through command line

Hi List, I have a requirement to open the Help Desk form of ITSM 5.5 from the ITSM 7's console. For this purpose, we created a view form which fetches ITSM 5.5's tickets (which resides in a separate server) data, used this view form as a reference to the table. Now, I am able t

Re: Looking for out-of-the-box active link run if qualification

Thanks, Jason...and others who responded directly! That told me what was missing and I was able to resolve the issue. Jenni Wacholz 480-445-2517 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Th

Re: Synch Search Database, UNIX (UNCLASSIFIED)

Robert and Christopher, I have been watching this thread and wondering if you two(Robert and Chris) could do a test for me to find out if a "related problem" might be the root cause of your issues? I have observed on a v7.x server (with only Service Desk installed) that it is not capable of expor

Re: Friday Humor

An old man walked up to a young man and said, "I bet mine is longer soft than yours is hard!" The young man looked at him sideways for a moment and said, "Ok, you're on. How long is yours soft?" The old man smilied and said, "Eleven years." -- J.T. _ From: Gidd [mailto:[EMA

Re: Synch Search Database, UNIX (UNCLASSIFIED)

I'd be curious to see what the load on both the database backend and the remedy server (and what processes are causing the load) is during such an export. If there isn't any discernable load on either then I'd say there is a defect in either the ARServer or the admin tool that is getting stuck in a

Archgid database ID change utility

Anyone know if this utility is available for ARS 7.1? I am trying to run the ITSM upgrade utility to go from 5.6 to 6.0. The upgrade fails because I am on ARS 7.1 and the archgid supplied is version 6.3. Support said they do not believe the ITSM 6 upgrade is supported on ars 7.1. Not sure how that

Re: Creating a Crystal Report to display Work Info in ARS and ITSM 7

Hi David, The easiest way is to use a sub-report within Crystal that links on the Help Desk Request ID. I built a report that includes all of the details -- SLAs, Relationships, Work Info, etc with separate sub reports for each of the other details. Then I replaced the out of box report (Print o

Re: mid tier lock down URL

Seems to me you are trying to address the symptoms and not the source of the problem. If this is really an issue, fix your apps within Remedy. Form, row, and field level access give you all you need to address any data leakage. Even if you somehow bandaid the mid-tier, anyone can use the api, a