Re: Friday Humor: Understanding Engineers...

2008-01-25 Thread Siti Hawa Bee SHAIK FARID
Hi Joe..err...missing Take Three. *hee _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Saturday, January 26, 2008 09:38 To: arslist@ARSLIST.ORG Subject: Friday Humor: Understanding Engineers... ** Understanding Engineers

Friday Humor: Understanding Engineers...

2008-01-25 Thread Joe D'Souza
Understanding Engineers - Take One Two engineering students were walking across a university campus when one said, "Where did you get such a great bike?" The second engineer replied, "Well, I was walking along yesterday, minding my own business, when a beautiful woman rode up on this bike, threw

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
We can assume that the existing "others" were Subversion. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, In

Re: AIE 7.1: How to trigger archive of the source file after the flat file exchange completes

2008-01-25 Thread Rabi Tripathi
To answer my own question, filters on "EIE:Log" will do the trick. Rabi Tripathi wrote: > > Hi guys, > After a scheduled data exchange from a flat file completes, I need to > archive the file to an archive location. > > Any ideas on how to accomplish this? > > What would trigger my archiving s

Re: BMC Service Request Management

2008-01-25 Thread John Sundberg
So - any new news? All is well here - still cranking along. Getting good traction with Request. Did you end up writing anything to work with Kinetic Calendar? -John On 12/5/07, Scott Parrish <[EMAIL PROTECTED]> wrote: > > Fyi, The download for 2.1 became available yesterday. > > Scott Parrish >

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread John Sundberg
Subversion too. -John On 1/25/08, Easter, David <[EMAIL PROTECTED]> wrote: > > The DN folks are trying to set a way to do that - so check back in a few > hours and you may be able to. > > Thanks, > > -Dave Easter > > -Original Message- > From: Robert C. Sheets [mailto:[EMAIL PROTECTED] >

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Robert C. Sheets
Carey Matthew Black wrote: Is it to late to maybe get another option added to the poll? Subversion Is it possible to change my vote? I voted for "Other" before Subversion was added as a choice. I use Subversion. -- Robert C. Sheets Office of Information Technology __

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Wheeler, Dylan
Good questions Carey, another one I'd have is...Are the source files included in the purchase? That one would be a killer for me and one of the disadvantages of flash. No ability to customize without the source files. I must say it does look purty though and I think for some people it will be a ve

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
The DN folks are trying to set a way to do that - so check back in a few hours and you may be able to. Thanks, -Dave Easter -Original Message- From: Robert C. Sheets [mailto:[EMAIL PROTECTED] Sent: Friday, January 25, 2008 1:41 PM To: arslist@ARSLIST.ORG Cc: Easter, David Subject: Re:

Re: Java 7.1 API Assistance

2008-01-25 Thread LJ Longwing
I knew the list would come through for me. I had not looked at those methods, I was looking for something within the QualifierInfo Object to give me what I was looking for. Looking at the docs on those it's exactly what I'm looking for THANK YOU!!! _ From: Action Request System discussi

Re: Java 7.1 API Assistance

2008-01-25 Thread Papolu, Appajee
In 7.1, have you looked at the following methods in ARServerUser class... formatQualification formatSetIfQualification parseQualification and so on... These methods should allow you to convert the qualifications from structural representation to readable and vice-versa (btw, similar met

Re: Java 7.1 API Assistance

2008-01-25 Thread Carey Matthew Black
Oh.. and this class might be of some help too.. ( depending on exactly how you want to do things...) com.remedy.arsys.api.ARQualifierHelper -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Acc

Re: Java 7.1 API Assistance

2008-01-25 Thread Carey Matthew Black
Just guessing here(have not done it)... but I would start here... com.remedy.arsys.api.Util static QualifierInfoARDecodeARQualifierStruct(ARServerUser ctx, java.lang.String queryString) Decode of ARQualificationStruct. static java.lang.String AREncodeARQualifierStruct(ARServerUser

Re: Question: Calendar - Time - Changing Default Time

2008-01-25 Thread Sokol, Brian
No. It used to default to the current time a few versions back till an "enhancement" was made to this field type. I submitted it as a bug but my request was deemed working as designed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beh

Re: Added an Image to a button but it doesn't show in Mid Tier

2008-01-25 Thread John Atherly
Did you add the image to the button on the same view of the form that the mid tier is using? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Sokol, Brian" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)"

Re: Added an Image to a button but it doesn't show in Mid Tier

2008-01-25 Thread Sokol, Brian
Yea several times. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, January 25, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Added an Image to a button but it doesn't show in Mid Tier **

Re: Remedy WAP capabilities

2008-01-25 Thread Jason Miller
I am impressed that he can access the forms. This was about a year and a half ago (maybe the newer BB's are more powerful) but I found that I would get an error something to the effect that the page was too large and it was a simple DO form with 1 text field. This was about the time that ARS 7 ca

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
I'd prefer not to get too deep into such future conversations on a public forum. Suffice it to say that with the removal of the Admin Tool in future releases of AR System, the integration will obviously need to reside elsewhere. -David J. Easter Sr. Product Manager, Service Management Business Un

Re: Java 7.1 API Assistance

2008-01-25 Thread Ben Chernys
This is non-trivial. I have described my function on the list in the past but cannot find that post (perhaps in an archive?). I use it in a binary that "dumps" an ARS server's workflow and table structures into an ASCII file that I can then search in an editor. >From the function pre-amble: /

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Axton
Has the conversation began on what parts of the application will be exposed as the integration points? Will this be with the Eclipse IDE? Axton On Jan 25, 2008 3:05 PM, Easter, David <[EMAIL PROTECTED]> wrote: > ** > > This is a future conversation, but yes - the idea for the future is to > enab

Re: Added an Image to a button but it doesn't show in Mid Tier

2008-01-25 Thread John Atherly
Did you flush the cache? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Sokol, Brian" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/25/2008 03:20 PM Please respond to arslist@ARSLIST.ORG To arsl

Re: Lots of Attachments - RESOLVED

2008-01-25 Thread Gayford, Matthew C.
Great guys! Thanks. -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Fr

Re: Added an Image to a button but it doesn't show in Mid Tier

2008-01-25 Thread Joe D'Souza
Added an Image to a button but it doesn't show in Mid TierNo but you definitely must refresh the mid-tier cache from the mid-tier config tool or wait for it to auto refresh.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of

Added an Image to a button but it doesn't show in Mid Tier

2008-01-25 Thread Sokol, Brian
I added an image to a button. It shows up in Remedy User but not in the Mid Tier. Do I have to add the file to my Mid Tier server somewhere? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
This is a future conversation, but yes - the idea for the future is to enable our customers to write the integration and thus you could determine how the integration functioned. We would supply some examples of how to do a basic integration to the more popular revision control products. -David J

Re: Closing Incident from Requester Console

2008-01-25 Thread Orndorff, Greg
Elinore - Another option (probably not the one you're looking for though) is to have the customer submit a work info entry from the request letting the Assignee know to go ahead and close the Request/Incident. Greg -Original Message- From: Action Request System discussion list(ARSList) [

Java 7.1 API Assistance

2008-01-25 Thread LJ Longwing
I'm trying to write something for Remedy in the 7.1 Java API. I'm trying to use the QualifierInfo object and having difficulty translating it to something 'readable'. I'm hoping someone has written something that takes care of parsing the qual and turns what it gives you into something like 'Sub

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread LJ Longwing
Is that to say that we have the capability to write those integrations ourselves? Or maybe even modify how one of the existing integrations functions? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, January 25, 200

Re: Lots of Attachments - RESOLVED

2008-01-25 Thread Joe D'Souza
To add to Doug's comment, if you use a GUID instead of the Case ID, which I do agree is a better idea (especially in case you want your attachments saved before the parent ticket is created/submitted); do not forget to index the field containing the GUID on the attachment form.. else a few months d

AIE 7.1: How to trigger archive of the source file after the flat file exchange completes

2008-01-25 Thread Rabi Tripathi
Hi guys, After a scheduled data exchange from a flat file completes, I need to archive the file to an archive location. Any ideas on how to accomplish this? What would trigger my archiving script? I see that on completing an exchange, I can have another exchange be triggered, but can I have a she

Re: Remedy WAP capabilities

2008-01-25 Thread Robert Molenda
Well, my first thought is to spend $$ and use something like aeroprise mobility product / solution which is quite nice looking, etc. (Note: I have NOT personally used/installed it, just looked at the product at the road-shows, etc, maybe another lister-er can respond on that...) Next to spending $

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
> 'Which Revision Control Product would you most prefer us to support' You can answer that way if you wish - although note that it isn't really "supporting" as much as it would be providing examples of how developers can create an integration to their revision control product of choice. We're try

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Axton
I use subversion in and out of work. CVS is old and needed to be revamped CVSNT I've never heard of ClearCase I don't know anything about Perforce I don't know anything about PVCS is overpriced Razor never heard of Synergy never heard of Visual Source Safe is written by MS Axton Grams On

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread Carey Matthew Black
Is it to late to maybe get another option added to the poll? Subversion A lot like CVS... but better. In fact based on the idea that: REF: http://subversion.tigris.org/ "Subversion is meant to be a better CVS, so it has most of CVS's features. Generally, Subversion's interface to a particular fe

Re: Poll @ BMC DN on Revision Control

2008-01-25 Thread LJ Longwing
David, Would you be willing to post a poll/modify this one of 'Which Revision Control Product would you most prefer us to support'I think the answers may be slightly different _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David S

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Carey Matthew Black
Hum... ok... So how much does that cost? And what _exactly_ can I use it for? AKA: If I want "ESS" it costs "W"? AKA: If I only want "Xtreme Console" it costs "X"? AKA: If I only want "Dashboard" it costs "Y"? *Note:* A pet peeve of mine is web sites that "sell" something without identifying cost

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Tanner, Doug
Right on Tim, Competition is good! Remember Rem-Mail :) Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Friday, January 25, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Resp to Gidd/Bouyant/ADV:

Re: ITSM 7.02 Notifications Built In

2008-01-25 Thread T. Dee
If you want only to turn off some of the notifications on a "per person" basis the only way to do it is open the People Form and pull up the record of the person who does not want Broadcast Notification (for example) and follow these instructions 1. click on the update notification preferences bu

Re: Lots of Attachments - RESOLVED

2008-01-25 Thread Tanner, Doug
One additional thing you might want to keep in mind 1. You may wish to use a GUID instead of the Case ID, If you wish to allow attachments when creating a case and prior to saving :-) Doug Tanner From: Action Request System discussion list(ARSList)

Poll @ BMC DN on Revision Control

2008-01-25 Thread Easter, David
Hi All, We've posted a new poll on the BMC Developer's Network regarding your use of a 3rd party revision control product. You can find the poll at: http://developer.bmc.com/jiveProd/poll.jspa?pollID=25 If you're using a revision control product of some kind, we'd appreciate your vote in

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Tim Widowfield
Matt, I'm sorry you see Flash as a show-stopper. For other it's a ... show-starter? We settled on Flash as our best bet on the next-generation UI for RIAs not because it's "cool," but because it's finally become clear that Ajax has gone about as far as it can -- but it just isn't good enough. F

Re: Lots of Attachments - RESOLVED

2008-01-25 Thread Gayford, Matthew C.
Thanks for all the help and suggestions. I built a separate form and a button to call it from the parent form. The button pushes the request ID to the attachment form on open and a table on the parent form only shows attachments related to that entry. Thanks again! -Matt Matthew C. Gayf

Re: Known Bugs in ITSM 7.0.02/3 Patch 006

2008-01-25 Thread Rick Cook
Well, I can't say that it's ALL Greek to me, but either UNT has a foreign campus in Athens (Greece, not Georgia), their means of encrypting sensitive data could use modernization, or Chris had time to learn how to translate Remedy into Greek. ;-> The English part of it was pretty good info, thoug

Re: Known Bugs in ITSM 7.0.02/3 Patch 006

2008-01-25 Thread Harry Pugh
I'm running 7.0.02 patch 6 and we recently had to implement the following patch: Problem: When moving an incident to Incident Closure, the Product Categorization's Product Name field was blanked out. Fix: Modify the Active Link HPD:INC:VISAction_141_ModifyGoToClosureDlg , within the If Action

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Rick Cook
No, it isn't completely done that way in ITSM - there are still some selection fields (like Impact, Urgency, etc.) in forms. I'm not saying that it should or should not be one way or the other, but there's enough there to use as a model. Rick On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]

Known Bugs in ITSM 7.0.02/3 Patch 006

2008-01-25 Thread strauss
I am in the final stages of building a clean production server, and besides migrating my customizations I want to apply any known fixes / workarounds to bugs that have persisted beyond Patch 006. Has anyone built a list of these bugs and workarounds, especially those provided to you by BMC Support

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Tim Widowfield
Full disclosure: I'm not Gidd, I don't even look like Gidd, and I'm not writing on his behalf. However, I am involved in this project, and -- as usual -- I have some opinions on the matter. I will agree that Mid Tier is pretty impressive for what it does. If you compare it to the original AR We

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Viswanathan Balakumar
Rick, That is a very good point. TNX. But the Data-Driven Solution is not completely in place right? Impact, Urgency and Priority in Helpdesk form are selection field, where we can change the values through admin only. Any idea where these data (in SYS:Menu Items) for the Impact, U

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Warren Baltimore
I've got to say, after the 5 minute test drive I took, I was really impressed. I'm not sure that I see it much more than a "value-added" component of ESS, but very cool! I'm curious about one thing though, it's not a technology that I have had much experience with, but my assumption is that the o

Re: List of Remedy tables to truncate?

2008-01-25 Thread LJ Longwing
Ok...:)...your reason and situation for doing the reset of next ID makes perfect sense...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, January 25, 2008 10:31 AM To: arslist@ARSLIST.ORG Subject: R

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Drew Shuller
Ty, Anyone at BMC will tell you to use the OOB menu items. This extends beyond that to pretty much anything in the system. One of the items in one of BMC's ITSM traning class's synopsis states that as part of the class, you'll learn how to convince the customer (or your boss, or his boss) to

Re: List of Remedy tables to truncate?

2008-01-25 Thread Joe D'Souza
LJ, Its not a recommendation to set it to 1 but it has been my practice to do it on tables like the sync database tables.. By setting it back to 1 before doing a Sync operation, the ONLY advantage is, I know exactly how many records had been created in the reference and details tables in my case d

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Ben Cantatore
You can make a fake impact field that maps its value the real one. That way it cosmetically looks like what the client wants, but all workflow stays intact. Just make sure any update done to the fake field is replicated to the real one. Still some work involved, but doable if the client real

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Rick Cook
If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like. Rick On 1/25/08, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** FYI, > This might have a significant affect on your next upgrade! > Unless you

Re: System Requirements (Clients)

2008-01-25 Thread Phil Murnane
Dave: The 256MB was on Windows 2000 Professional on a virtual machine running on unix. It didn't run fast, but it did run. An interesting thing -- we had a problem with Migrator swamping the Oracle instance for Remedy, so we dialed back the CPU resources on the VM as a quick and dirty fix. -

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread patrick zandi
FYI, This might have a significant affect on your next upgrade! Unless you are planning on living there. -- now There might be a way, but I have not found it yet. On 1/25/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Viswanathan - I would recommend against this. I have a client that > wants the same

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread T. Dee
I even posed this question to Remedy Tech Support and they said the same thing. I would hope that in the next release they make it a data driven solution. Ty On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]> wrote: > T.Dee, > > Exactly that is the same opinion I also have. > I thought of co

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Viswanathan Balakumar
T.Dee, Exactly that is the same opinion I also have. I thought of collecting the impact areas to provide to the customer so that they will understand the impact of it in the product. Thanks for the inputs. Thanks, VB -Original Message- From: Action Request System discussion list(ARSList)

Question: Calendar - Time - Changing Default Time

2008-01-25 Thread T. Dee
Has anyone found a way to change the default time of 12:00 AM from the pull down of the date/time field? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "

Re: Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread T. Dee
Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]> wrote: > ** > > > HI ALL, > > > > In ITSM 7.0, > > > > One of

Re: Lots of Attachments

2008-01-25 Thread Tanner, Doug
I am a big believer in having a table field on my form that references another form that holds the attachment. As then 1. I can have an unlimited number of attachments 2. Control access to each attachment - Who can view, edit, remove 3.

Re: New 7.1 Features

2008-01-25 Thread Harry Pugh
I'm using Filter Error Handling. I use it to detect an error and to basically do nothing so that it will not bomb out the remaining filters. I did try to do something where it pushes the error message and error number to a log form but hit two problems. 1) The documentation is wrong with the keywo

Re: Lots of Attachments

2008-01-25 Thread Joe D'Souza
Store the attachment in a separate form, with a relationship to the parent record.. That way you don't care if the users use them or not.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Gayford, Matthew C. Sent:

New 7.1 Features

2008-01-25 Thread Elry
Is there anyone out there using the following new features in ARS 7.1 : (A) Filter Error Handling: Filter error handling--Workflow can now include error handling filters that are executed when an error occurs during filter execution. (B) Service Workflow Active Link Action: Service workflow co

Re: List of Remedy tables to truncate?

2008-01-25 Thread LJ Longwing
Not that I recommend doing it at the DB level, but if you are going to go that route also ensure that you take care of the B table, as well as any additional B tables that may exist for each attachment field you may have on the form in question...but Joe, I wonder why you recommend resetting the ne

Re: Group Form, Floating Licenses Field

2008-01-25 Thread LJ Longwing
Glad I had the docs handy...:)...always helpful for defining nuances of little used/understood features...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 25, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re:

Re: Lots of Attachments

2008-01-25 Thread LJ Longwing
If you do a search on the topic of an attachment form you should find some discussion regarding having a form that stores your attachments, and just a table that displays them on the actual ticket/main form. This allows for theoretically unlimited attachments to be associated with a record, withou

Re: List of Remedy tables to truncate?

2008-01-25 Thread Joe D'Souza
Elinore, If you delete data from these tables directly from the DB, you will not risk using and locking your AR Server threads whilst performing the delete action... So the timeouts a user might experience may not be significant (if your DB is a powerhouse) compared to timeouts they might experien

Re: Lots of Attachments

2008-01-25 Thread Rick Cook
You should investigate creating a separate form in which to store attachments, rather than have a bunch of attachment fields on your main form. It's far less of a performance impact and more scalable. Rick On 1/25/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote: > > ** > > Hello List, > > > >

Re: Group Form, Floating Licenses Field

2008-01-25 Thread Rick Cook
Thanks for the correction, LJ. Rick On 1/25/08, LJ Longwing <[EMAIL PROTECTED]> wrote: > > ** > > 7.1 Configuring Guide - Page 86 > > A license pool consists of a number of floating licenses reserved for a > group, subject to the number of floating licenses available in the > database. When a mem

Re: Group Form, Floating Licenses Field

2008-01-25 Thread Reiser, John J
The 10 Licenses are reserved for the Group in the Pool. No one else can access those license tokens. The remaining licenses are given out by Group preference, lower number Group ID is the first considered group. This applies to users who are waiting for a token. If all of the Floating tokens are

Re: Group Form, Floating Licenses Field

2008-01-25 Thread LJ Longwing
7.1 Configuring Guide - Page 86 A license pool consists of a number of floating licenses reserved for a group, subject to the number of floating licenses available in the database. When a member of a group logs in, a license from the license pool for that group is granted. When the user has finish

Impact of changing the Urgency, Impact and Priority Fields

2008-01-25 Thread Viswanathan Balakumar
HI ALL, In ITSM 7.0, One of the Customer Request is to change the values (Like low, medium, high, critical to something like low, minor, major, severe) for the Impact, Urgency and Priority fields in Incident & Problem forms. I am thinking like this will impact more workflow with in the

Re: ITSM 7.02 Notifications Built In

2008-01-25 Thread Lammey, Peter A.
OK. Didnt catch the Event Name was also in SYS:Notification Events. There doesnt happen to be a join between CFG:NTE-Notification Events and SYS:Notification Events is there? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761

Lots of Attachments

2008-01-25 Thread Gayford, Matthew C.
Hello List, I'm building a form on ARS and one of the requirements from the client is an attachment pool. They want to have the ability to add up to 50 attachments. However, not every entry will actually use this many attachments. In fact, most of the requests they enter in this form will not u

Re: ITSM 7.02 Notifications Built In

2008-01-25 Thread SUBSCRIBE arslist Melissa
That's true. If you set them to User, each user can turn them on or off. Or if you disable all the notifications that you don't want, that will work too. We have turned off almost all notifications from within the system. Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System disc

Re: OT:tomcat CPU Usage

2008-01-25 Thread strauss
Does this file come with non-BMC distributions of Tomcat (or Apache)? I have never seen it in any of my BMC-distributed installations of Tomcat 5.5.17 with mid-tier 7.x, or 5.5.20 with RKM 7.x (or Kinetic for that matter). I guess I should just count myself lucky to have never seen it. Christophe

Re: Group Form, Floating Licenses Field

2008-01-25 Thread Rick Cook
I disagree with Sean - I think the 10 are reserved, but not in the same way that a fixed license is. If there are only 5 people in the reserved group who are using their licenses, the other 5 are open for use by anyone - until someone within the reserved group needs it, in which case one of the in

Re: ITSM 7.02 Notifications Built In

2008-01-25 Thread Lisa Westerfield
There is (and has been for some time) a ticket open with BMC -SW00251841- to provide a list of the OOB notifications. The update I received this week is that the ticket is still open and is planned to be delivered with the next release... which does not have a date yet. - Original Message -

Re: Group Form, Floating Licenses Field

2008-01-25 Thread David Durling
I think we agree, or at least I agree with what you say. Maybe I just didn't state things well... David D. Univ. of Georgia > I don't think that is correct. My understanding is this: > If you have 50 floating licenses and you say that Group A gets 10 then > that means that Group A will alwa

Re: ITSM 7.02 Notifications Built In

2008-01-25 Thread Rick Cook
Peter, what if you changed the Notification Event Type in the NTE:CFG-Notification Events form from System Default to User - would that enable the users' ability to opt out of individual notifications (on the People form)? Just match up the Notification Event fields in that form to the one in the

Re: Group Form, Floating Licenses Field

2008-01-25 Thread LJ Longwing
I'm not sure of the Order, but Remedy will check if a user is a member of a group with reserved floating, so in the case of user being a member of A and B, but A's are all used, but B's are not...they would use B's before going to the general pool, but I agree with everyone else...if you want A to

ITSM 7.02 Notifications Built In

2008-01-25 Thread Lammey, Peter A.
We just rolled out Remedy ARSystem 7.01 and ITSM 7.02 to our user community early last week. Following the release we had a number of production issues and bugs to work out but among these there were quite a few concerns and complaints from users that indicated that now they receive way too many em

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread David Sanders
Hi All Well it's good to get some feedback, some positive and some critical. Here are a few responses to some of the comments. This is effectively a beta release and there will be some bugs - getting feedback on using an application is how it gets improved, so thanks for your comments. "It

Re: Group Form, Floating Licenses Field

2008-01-25 Thread Misi Mladoniczky
Hi, Group A will have access to the 10 reserved licenses and also any other licenses that is unused at that time. To divide your users inte two groups with 10 and 30 respectively, you need to assigne 10 to group A, and then 30 to group EveryoneButA, and assign all other users to that group. >Fro

Re: List of Remedy tables to truncate?

2008-01-25 Thread Drew Shuller
Elinore, Feel free to delete the records in those tables. Crashing the server? It depends on how many records you'll be deleting, the size of your server, and how sensitive you are to user "timeouts," but I doubt you'll have a problem. Create a series of escalations that run after 6pm which

Re: OT:tomcat CPU Usage

2008-01-25 Thread Tony Worthington
Yea. That file is a little bugger. It's supposed to improve performance. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 patrick zandi <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/25/2008 07:06 AM Pleas

Re: Remedy User parameters

2008-01-25 Thread Grooms, Frederick W
Since your external system can call a program you should be able to create the ARTask file. All an ARTask file is is a simple text file. The ARTask executable is installed as part of the User tool install. The ARTask file has the format of (for opening a form and going to a record) : [Shortcut

Re: View Field and CSS

2008-01-25 Thread Schryver, Curt
I've used this in the past to control the contents of what I put into the View Field, but what about controlling the View Field itself? The CSS references I mention below allow you to control things like margins, colors, etc. of the control itself. Also, if I create a CSS file called viewfield.c

Re: Remedy User parameters

2008-01-25 Thread Carey Matthew Black
Danila, If the Mid-Tier is an option... then opening the Mid-Tier ( with a URL for the specific form/Entry ID value) would be a snap. (But you still need something on the client to "call" or "start" that URL. Maybe you can add some context to this request for help? What is the starting point? (An

OT: RE: FW: ARS posting

2008-01-25 Thread Pierson, Shawn
David, This is a little off topic, but I'd like to make a suggestion for you to pass along to BMC's documentation people. Naming a file "65712.pdf" is not a good indication of what that file is about or what it is used for. They need to adopt a more meaningful naming convention to make it easie

OOtB Approval Processes

2008-01-25 Thread Pierson, Shawn
Good morning folks, It looks like a former colleague made some changes I was not aware of that are causing problems, and as a result, I'd like to get a clean set of data from the "Approval Process Configuration" form in ITSM 7. I'm on 7.0.3 patch 6, but I don't think that part makes a difference.

Re: OT:tomcat CPU Usage

2008-01-25 Thread patrick zandi
Found it.. What I did.. It was Tony, not Warren... Tony Worthingtonto arslist show details 8/21/07 I can't speak to workflow causing issues in Mid-Tier, but the tcnative.dll issue is that Tomcat *sometimes* ends up eating 100% of 16 cpu's indefinitely. The dll is located in the tomca

Re: OT:tomcat CPU Usage

2008-01-25 Thread patrick zandi
Sorry -- I thought for sure it was you.. My bad.. Thanks for looking.. On 1/25/08, Warren Baltimore <[EMAIL PROTECTED]> wrote: > > ** Pat, > > I just spent about an hour going through Matt's Archives Besides a > few laughs at some of the questions I asked 7 years ago, I haven't been able >

Pros and Cons of using different replication methods for failover/disaster recovery

2008-01-25 Thread jmchugh
Hi All, Environment: ARS 7.0.x Windows 2003 ITSM 7.0.x Mid-Tier 7.0.x All on the same server. On an MS SQL Server 2000 or 2005, what are the pros and cons of using the following Replication methods for failover/disaster recover o Log Shipping o Snapshot Replication - may not cope with full

Re: Remedy WAP capabilities

2008-01-25 Thread Hugo Visser
I suspect that the client-type is only valid when coming through the remedy wireless product, which I think is discontinued. Remedy wireless supplied WAP access to the AR System. Hugo On Jan 25, 2008 1:34 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > Not that I heard of but one of the $client-typ

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2008-01-25 Thread Ferreira, Frans F
__ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwis

List of Remedy tables to truncate?

2008-01-25 Thread Elinore AR
Hi All, We are doing some major clean-up on our old server (ARS 5.1) to unclog our db and was looking into truncating records from the following tables (that we have never used as reference for anything as far as I know) - Alert Events - AR System Email Messages - AR System Email Error Logs - AR

Gary A Roach/K-CORP/KMT/KMT is out of the office.

2008-01-25 Thread Gary Roach
I will be out of the office starting 01/25/2008 and will not return until 01/28/2008. I will be checking email / v-mail regularly. If you need to speak with someone immediately please call (or email) John Kovalcik at 724-539-5228.

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Hugo Visser
Gidd, OK, sure it's a nice flex/flash app, sure JSS does a good job supplying data, but from an AR System perspective it has not much to do with AR System any more. What makes AR System strong IMHO is that you can create a UI and serve it up in the WUT or the Mid-Tier. And I agree that MT might no

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