Crystal Web Viewer - Use of alias

Hi Listers, Just found a bit of a gotcha with the crystal web report viewer. It seems that the alias as defined in your crystal report must match the table name as defined within Remedy. Not doing so produces a "This field name is not known" error when running the reports via the web. The same

Re: Email Engine AR 7.0.1

We too are facing the same issue, we are on patch 5. All we do right now is cycle the server when email engine takes it down -- Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal

Re: Happy July 4th

Thanks Howard... I have one back for ya.. Skip the first 30% intro of this.. and listen to the speaker.. about the constitution.. and Jefferson.. Really great stuff http://www.oneplace.com/ministries/Focus_on_the_Family/archives.asp?bcd=2008-7-3

Happy July 4th

To All, Have a great 4th of July. I know this list is carried all over the world, but as we Americans enjoy our celebration of Freedom I hope we think about the men and women who are away from their families in harms way, as well as those who have given their lives so we can be free. hbr --

Frank Bibler/YM/RWDOE is out of the office.

I will be out of the office from 07/03/2008 until 07/14/2008. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Service Request App Event Status

Version 7.1.00 Patch 002 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Thursday, July 03, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request App Event Status ** It's interesting that even if I do the 'Reset Error' an

Re: Service Request App Event Status

It's interesting that even if I do the 'Reset Error' and it changes to OK. It changes back to error after processing the event, whether ignore or retry. I did notice that processing saves the item immediately. I wonder if there is an app command missing. Lisa - what ITSM version are you on?

Re: Question: Requestor Console - Submitted Requests never Generate a Request ID

I am back on track now! Thank you both. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, July 03, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Requestor Console - Submit

Re: Service Request App Event Status

It is the [Reset Error] that changes the value to "OK", and this is working fine in our environment. Oddly enough, it will actually set it to "OK" whether you fixed the problem or not but I guess that's a different conversation. LisaD From: Action Request System discussion list(ARSList) [m

Re: Service Request App Event Status

JR, We have the same issue on our server as well (ITSM 7 patch 003). Even though everything is processed the app event status remains "error." The only difference is that the request id field changed from "in progress" to an incident number. Matt Matthew C. Gayford Technology Research &

Re: Question: Requestor Console - Submitted Requests never Generate a Request ID

Roger is exactly right. To get there, click on the Requester Console link and in that window, click on Request Error and then View Requests with Errors. You should see the requests that were submitted in there. Click on a record and then check the Change/Incident Data tab for the details of the err

Re: Question: Requestor Console - Submitted Requests never Generate a Request ID

You have to insure that the Incident and Change Auto Assignment has at least one entry or the Incident creation will fail due to no Support group to assign to. Open the Service request that was created and you will see in the error log on the form that there is not assignment available. -O

I have a few job opportunities available with my client in Largo, MD if anyone is interested.

Please take a look and let me know if interested. Location: Largo, MD # of positions: 1 Contract type: Contract Length: 12-24 months Pay Rate: $60-62/hour possibly Higher for the right person Person overall responsible for designing the system. More design experience. Front end de

Re: Question: Requestor Console - Submitted Requests never Generate a Request ID

No I do not have the assignment routing turned on for the Requestor Console. This is my first time with the Requestor console, which ITSM 7.0.3 Manual do you suggest I look at to see all of the Console configurations. I am looking at the Incident and it just shows me how to use. Should I be look

Re: Question: Requestor Console - Submitted Requests never Generate a Request ID

Do you have group assignment routing set up for the requests that come in via the requester console? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent:

Question: Requestor Console - Submitted Requests never Generate a Request ID

I have a question: When I am using the Requestor Console as a requestor in Multi-Tenancy Mode I am getting an error when submitting an request through the Requestor Console interface as a requestor. When I submit the request the request never generates and the Request ID is "In Process" no matter

Re: Plug in error...

I actually just experienced this error. I'm pretty sure what kicked off the crashing was a bad import of data where we forced in too many functional roles in 1 support group. In any case, BMC sent us the caieventcmd.dll file to replace. After doing so and restarting services, all was well. Before w

ARWARN 61 when submitting via Mid-Tier

Dear List, We have a form with an “Email Log” diary field. The only workflow connected with it is two filters that push to the log whenever there is an email message about the entry. No workflow for the field fires on Submit. When someone without read permissions to the field submits a call v

Service Request App Event Status

Hi, I was hoping someone may have some insight into the Service Request module. When a service request has an error on it, you can go into the Requester module and View Requests with Errors. With a Request that has errors, you can click on the Change/Incident Data tab and click 'Reset E

Re: BMC Service Request Management

I think Kinetic Request is pretty good :) Direct URL - yes Example: http://www.kineticdata.com/external/request-for-information.html (this is actually a web page served by Kinetic Request -- everything is Remedy - but you would never know it) Example scenario: In your Knowledge Mgmt - you have

Re: Plug in error...

You may want to turn on Plugin Logging at the time you are receiving this error. We receive this error on a regular basis when the downstream web service we are calling times out...it looks from the error to be a problem with the plugin server, bit is actually external to Remedyso turn on your

A little help?

Hi Folks, I am searching for a copy of the free Adobe Reader that works with "Windows CE 2.11" for a "Hitachi SH4" processor. It's for an elderly PDA solid state laptop ("Compaq Aero 8000") Does anyone have a copy, or a pointer to where I might procure one? Any other software for that

Re: Email Engine AR 7.0.1

There's an issue with the 7.0.1 email engine where if it loses its connection to AR Server (ARERR 90) it will throw NullPointerException java errors and never reconnect until you cycle the service. Also, every outgoing email processed after the initial NullPointerException error will have its Send

Re: Email Engine AR 7.0.1

I had a similiar issue although it wasn't quite as bad as yours and I found two things that helped to clear up the problem. One, like Axton, I had a lot of bouncebacks and bad email addresses. Cleaning up the bad email address help to lessen the frequency of the problem. Patching is what ultimat

JOB: 6 month consulting gig Austin, TX area

Listers, please forward to anyone who may be interested. Remedy 6-month (min) Contract in Austin area. Responsibilities: Architect, deploy, support, and in some cases, train users on the BMC Remedy product set. Should have successfully deployed 7.x SLM and the Atrium CMDB 2.x. Res

Re: BMC Service Request Management

My apologies - this was an entirely different message that I was responding to. Please disregard - thanks. -Original Message- From: Lisa Westerfield Sent: Wednesday, July 02, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: RE: BMC Service Request Management It's a little confusing because

Re: Easy Question about Task Removal from an Incident

Jase - you can click on the Task you don't want and it "Cancel" and the workflow will change the Status to Closed with a status reason of Canceled. However, it does not delete / remove the Task. Ty On 7/2/08, Jase Brandon <[EMAIL PROTECTED]> wrote: > ** > Hello All, > I am hoping this will be a

Problem submitting a request via email

Hi Listers, I am running the latest versions of ARS. That is Server 7.1.0 patch 3 on SQL Server, Windows 2003 envrionment. The system uses the email engine to process incoming emails and submit new change requests via the CHG:ChangeInterface_Create form. The problem is that unless I give th

Re: BMC Service Request Management

++ Please Read The Disclaimer At The Bottom Of This Email ++ Tim et all, we have been using the SRM (version 2.0) in production for few months now. Here are major limitations/annoyances we have