Hi Joe,
sounds like a good idea and very flexible to maintain. But on the other hand
it is a bit oversized for my purpose.
I thought there maybe is a way to do it with some active links and a temp
field on the form where the character menu is placed on, so that I don't
have to create a new form
Hi Jham and Fred ,
Issue has been resolved by copying the files (,iss and .exe) in Temp folder
and run command line for installation , it seems that the Microsoft SMS
doesn't support such installation.
Regards and Thanks ,
Ramy Ayoub
Vodafone
On Tue, Aug 5, 2008 at 10:02 AM, Ramy S. Ayoub
For those of you that have been on the list for at least a year, you know
what this is about.
For those of you that are new, the official explanatory note will be out in
the next week.
So, if you have an idea for a new category of award just let me know.
Let me take this opportunity to
At least 120k a year plus benefits. The Bay Area is one of the most
expensive areas to live in the country.
Thank you,
-j
Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell - 561-665-1363
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
When you create your Approval mappings you can specify an
Individual or a Group - with the group anyone in that group can
approve the Change. As for Alternate approvers the individual that
you setup to Approve will need to setup an alternate approver in the
People Form. Note only the user can do
I have a situation where I need a group to be an alternate approver to an
individual. The group is the service desk, is there any way to easily
accomplish this without listing all of the SD members in the alternate
approvers tab? The group changes day to day.
Thanks
Steve
Steve - when you setup your approvers in approval mapping you choose
'group' from the pull down menu and then choose the group.
On Tue, Aug 5, 2008 at 8:45 AM, Steven Iocco [EMAIL PROTECTED] wrote:
**
I have a situation where I need a group to be an alternate approver to an
individual. The
We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite. If you're interested, please email your rate,
availability and resume as a PDF or MS Word document to [EMAIL PROTECTED]
TE is not included in the rate- you will bill us separately for that. The
You might price yourself out of a job!
While the SF Bay Area is an expensive place to live, often that has nothing
to do with compensation. For $120K + benefits, you would have to be a
stellar Remedy developer with solid credentials, and you would need to find
an employer with a strong need for
I don't know about that, I have had offers from Co's in SF SJ and the
East Bay and all have been in the 120k range. As far as contracting
goes...I charge 100 plus expenses or 125 all inclusive and have been
doing that for over 10 years with steady work the whole time. I take 2
months in the summer
No resolution yet! :)
We are investigating the sticky settings on the load balancer. It was
supposed to be set - whether or not it is actually set remains a mystery.
One thing I do know though is that we experienced this problem previously in
our QA environment which does not have a load
How about User logging? At the time the user connects it tells you what
type of license is allocated...user licenses at least, not sure about app
licenseworth a check at least.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William
I'd vote for Submitting the most obscure questions in the last year but then
I'd look like I was nominating myself.
I have run into more weird stuff on my current engagement than the last 5 years
combined.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C
Do you have any method to bypass the load balancer for some of these users?
have them connect directly to a specific web server...that should eliminate
the load balancer fairly easily if you have that capability.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
William,
Are your users using the LDAP password or the passwords from the User form?
If they use the LDAP password and the password in the User form is blank, then
try turning off the EA chaining mode and see if the issue persists?
We got rid of midtier login specific errors with the above
We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite. If you're interested, please email your rate,
availability and resume as a PDF or MS Word document to [EMAIL PROTECTED]
TE is not included in the rate- you will bill us separately for that. The
Melissa - if Column is able to let me work remotely I would be
interested in applying.
On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish [EMAIL PROTECTED] wrote:
**
We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do
implementation onsite. If you're interested, please email
We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some
contract work.
You must be able to attain a secret security clearance. We'll take care of
that, as long as you haven't done anything that would prevent you from getting
one.
Unfortunately it's onsite :(
Melissa Wish
Corporate Recruiter
Column Technologies, Inc.
Home Office: 718-399-2136
Cell/Evenings: 917-748-7104
E-Fax: 646-349-3799
Email: [EMAIL PROTECTED]
www.columnit.com
BMC Remedy Partner of the Year 2000 - 2004
BMC Solution Partner of the Year 2004
Ya know what... I was going to bite my tongue and not respond to this...
but it is raining here (non hurricane event) and the parking lot is
empty and I had to be here at 5am!
T. Dee you replied to the list as a whole regarding a job posting,
asking if you could work remotely. Did you read the
All users are using LDAP authentication - and all users are set to a
blank password in the CTM:People and User form.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
Hey I would be in the running as well.
Hbr
On 8/5/08, William Rentfrow [EMAIL PROTECTED] wrote:
I'd vote for Submitting the most obscure questions in the last year but
then I'd look like I was nominating myself.
I have run into more weird stuff on my current engagement than the last 5
No - it is not possible due to the way our firewalling, etc, is
configured. There is no direct path to the mid-tier except from one
user workstation that is used by the Unix administrator. We're
firewalled off and secured 9 ways from Sunday.
From: Action
Good. Try turning OFF the external authentication chaining mode and cross
reference blank password checked in. do you see the same issue?
--- On Tue, 8/5/08, William Rentfrow [EMAIL PROTECTED] wrote:
From: William Rentfrow [EMAIL PROTECTED]
Subject: Re: You do not have write license woes
T. Dee. . . Ya know what? Someone correct me if I'm wrong, but, you know, I
bet 99.% of the list could care less that you posted to the list rather
than sending Melissa an email. If this is the worst I have to put up with
today, then I'd say it's going to be a good day.
We all make mistakes,
Quite rude!
I guess whenever that this kind of post regarding jobs are sent or post to the
list It's always better to contact directly to the person that sends the post
Have a nice day
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868
P Please consider the environment before
Poor Tyrone. I'm sure we've all posted to the list in err. I hope if I ever do
again, that Clair is out of the office!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An
How about most valuable poster being broken up into ITSM and non-ITSM related
posts!
How about the person who dislikes ITSM the most. Are there any non-serious
categories, I don't' remember all of them from the last few years.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
Is anyone else using BOXI or CE to print reports on the web in an
environment with large data quantities?
We have it set up and working - users can print an Incident just fine
once they get the Active X control installed.
However - this customer does about 3000 Incidents/day. Consequently the
Well...I was thinking if it's entirely replicatable, then if you could get
one of those users onto that workstation, you should be able to easily
eliminate the load balancers...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William
I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.
For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
-- Failed qualification with red color,
Passed -- perform actions with green color, and
Thanks. I can see that the approval mappings form can grow exponentially very
quickly if you start to introduce approvals by product categorizations etc.
Date: Tue, 5 Aug 2008 08:55:29 -0400 From: [EMAIL PROTECTED] Subject: Re:
Alternate Approvers-Change Management To: arslist@ARSLIST.ORG
How about Most educational question, that is the one that push (anyone who
answered) to think.
hbr
On 8/5/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote:
**
How about most valuable poster being broken up into ITSM and non-ITSM
related posts!
How about the person who dislikes ITSM
Although this won't solve all of your requirements ... there used to be a tool
called AR System Log Analyzer (arwklga.exe) that a BMC rep gave me. I don't
know where to get it anymore (maybe someone on the list knows?). I think BMC
wrote it.
It compiled all of your SQL, API, Arerror,
Sean,
I use that tool all the time. I believe it is still available for download
if you're logged in to the Developer's Network site.
Enjoy!
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Okay, we just eliminated this as a possible cause. The remaining
possible known suspect is the sticky bit on the web servers.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008
Yes that is possible too except that you will need to create as many temporary
fields as the number of qualifications that you may want which would also mean
that it would not be dynamic.. Meaning 3 weeks later if you felt you missed out
one or needed another one, you will need to create
All of the users experiencing this problem are authenticated via AREA? If so
would you be able try the following with a user currently having the issue?
Temporarily assign them a password in the User form to prevent the use of AREA
and see if that resolves it?
Mark
Where might I find it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted
I use Notepad++ to read any ARS log, it's
That is what I did. The results were the same. I am pretty sure this
is not LDAP related.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
If the user moves to a different machine, are they still experiencing the same
issues?
If so, which I'm assuming they are, have them go to the one guy's computer who
has access through the firewall, and have them log in explicitly to one of the
MT servers, bypassing the load balancer. I really
Dan,
Are you using a search menu?
What Joe described is the way to do it with a Search menu.
Basically you can set the Value Field in the search menu to same field
for the label.
Then use an Active Link on Menu / Row Choice to find the record in the
Search menu's form and set qualification
Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
You couldn't 'borrow' their password and user id to test a system-critical
issue?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level
It could be an option if you temporarily set a password that you know, and
log on as him with that workstation. That should be able to replicate the
issue.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
All,
I'm currently working with the new ITSM Data Management suite
and have run into a conceptual issue that I thought I saw discussed on here
before but I can't seem to find the right search terms to unearth it.
The former data load process, the foundation data
This was a result of an invalid DNS server IP and is now resolved.
Ryan M. Mench
Remedy Developer - AS3, AOC WSI
Lockheed Martin
9970 Federal Drive, MS 22C
Colorado Springs, CO. 80921
-Original Message-
From: Mench, Ryan M (N-ISS)
Sent: Tuesday, August 05, 2008 9:14 AM
To: [EMAIL
Mid-Tier and ARServer 7.1 (nopatch)
My help buttons, the default ones that are on every MT web page, are displaying
something weird. Underneath my text that I add, is a list of all objects on the
form. It shows every field, and beside that field, the help text for the
related field. Is there a
Working on itfortunately that guy comes in VERY early - so he can
test this before everyone is online tomorrow morning.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 05, 2008 2:35 PM
From: Abdul Baytops [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 05, 2008 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Job in the DC - Northern Virginia Area
Digital Foundation Corporation is a (SDVOSB) Service-Disabled Veteran Owned
Small Business that specializes in providing
Page not found error usually are permission related errors if the resource
called is already installed/created on a web server. Make sure that all the
resources that are used by CR to run the reports have the appropriate
permissions for the user that starts the web server..
Joe
- Original
Hi J.T.
Unfortunately, I'm not sure if there is a way around that if you are using
the Data Management Tool (DMT). I used Patch 9003, but I think 9005 is the
same in this regard. I my case, we had a total of 60 support users across
48 support groups to import, with slightly varying
Hmmm...even if the page attempts to load for 5 minutes?
As far as we know all of the permissions are set correctly.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 3:28 PM
I was going to suggest cookies on the browsers, but you say they get
invalid login errors,so that does not make since. I was also going to
ask if you can tell the authentication error is coming from the mid-tier
and ladp or if it is the authentication between the mid-tier and the ARS
server.
ignore my previous email I thought it was an authentication issue not a
write license issue.
*Rocky*
Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-450-5076
LJ Longwing wrote:
It could be an option if you temporarily
Hi to All,
A strange question, has anyone been able to configure the Pager Service in
ITSM7 to talk to an email based paging service (and if so how)?
Thanks
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn
That's strange but it makes sense that the bay area would pay less than the
rest of the country due to an overabundance of Remedy people. You can probably
get six figures as a Remedy developer with more than ten years just about
anywhere in the U.S. if you are working on ITSM, although no
Did you have any errors farther up in the log? They are stretching 3
core fields in the 7.1 upgrade from a 6.X database. If you have a
significant amount of data, that can cause timeouts during the alter
table. Also, depending upon the database setup and your compound
indices, those expansions
Yea that seems to be the odd thing out.. Permission errors usually would spit
out within a much quicker time as soon as it attempts to open the page (few
seconds).
That you say its nearly 5 minutes before it says page not found may suggest a
expired page? Is there anything in your setup that
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