yes, i'm having this issue also and have been advised that BMC are
looking into it.
R.
On 9/16/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> I was trying to download documents to Remedy RKM 7.2 but clicking on any of
> the documents ranging from RN's to config or install guides or others, I get
>
Hi,
If ORACLE database is non Unicode and ARS is connected with non
Unicode database.
We have to upgrade the ARS as unicode then who is responsible for
upgrading database to unicode supported.
I mean BMC provides any document or white paper about how the DATABASE
is upgraded to unicode.
You will need to check all other forms where the information from this form
might be pushed into and increase the length of those corresponding fields -
failing which you will get errors if the length of the data input is longer
than the length available in those other forms.. Aside of that you
I was trying to download documents to Remedy RKM 7.2 but clicking on any of the
documents ranging from RN's to config or install guides or others, I get page
not found errors.. Is the site down??
Thanks for any information...
Joe D'Souza
__
Hi List,
There is scenarion in my apllication which requires me to increase the
length of a field called Member list in the form AP:Role.
As of now the field length is 512 and I am planning to increase it to
1500. Will there be any impact in doing this?
Did any one tried this before? Please a
The problem is not with the login page as there is no workflow that can be
fired on the login page itself.. The error that is happening is happening after
your login attempt.. So you either have some workflow defined on your home page
after you login on either window open or loaded of the home p
Hi
Thanks for your email.
I am getting this error in Remedy Midtier web login page , when I am giving
user name and password in authentication page, I am getting this error.
The user name and password are same as in the User Form, and no error
happening on the Remedy Client tool. :(
Vyas.
On
And this error does not happen on the Remedy Client tool?
Name Parameters are used in 'Advanced' workflows to dynamically read either the
server name or the form name after manupulating the information in the fields
created for holding these parameters..
Check what part of the workflow is thr
Hello List,
I am getting this Error in midtier login,
ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003
The following error(s) occurred while trying to process your request:
ARERR [103]
Name parameter (or name field in a parameter) is longer than the maximum
allowed length.
What should I
The Asset Management section allows scheduling which includes notifications and
they can be recurring.
-Original Message-
From: Payne, George <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 15 Sep 2008 6:15 pm
Subject: Future or Ongoing Maintenance Tasks
**
Hey everyone,
A
After stopping the services, ,do you have any runaway ARS related processes
still running?? If so kill them and then start ARS...
Joe
- Original Message
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 2:14:46 PM
Subject: Re: Finally got 7
Try restarting the web server.. We had a similar problem on our test server a
few days ago and restarting the web server resolved it.. We are on Tomcat and
windows on our test boxes..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: SUB
Hey everyone,
AR Server: 7.0.01 P05
Server: AIX 5.3
Database: Oracle 10g
ITSM Suite: 7.0.01 P05 with Patch 9002 applied
Our Datacenter Manager would like to create tasks (or service requests)
for ongoing physical inventories of the data center. Additionally, the
head of our Windows Syst
Fellow ARSListers
I am in need to create some new notifications for ITSM 7.x
Service Desk app Incident Management. I would like to create these
notifications through the Notification Engine that is part of ITSM.
Remedy Support's KB database does not appear to have any information o
**
Action Request System discussion list(ARSList) [EMAIL PROTECTED]; on
behalf of Paula Lombardi [EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com A
Hi all.
I have a question that is going to be a bit off topic, and I'd like to run
it up the flag to see who salutes.
Does anyone out there have first-hand experience with HP ServiceDesk? Most
importantly, how does it compare with the AR System in terms of pricing?
What are your experiences? Woul
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages.
If you're interested please email me your resume as a PDF or MS Word
document and we can coordin
Hello All,
Does the CI Viewer work for Anyone?
If you can answer "Yes", please tell me what CMDB/CI Viewer version you are
using.
Per support - I have upgraded from CMDB 2.0.1 "unpatched" to 2.0.1 Patch
006, reinstalled the CI Viewer and it still no workie, unless you have
Administrator permission
Here are some Discovery Tools that I know for a fact that you can
download the Open-Source Integration projects from the Developers
network to integrate one of these discovery tools below with CMDB 2.1:
- LANDesk
- Microsoft SMS
- HP Open View
-Original Message-
From: Action Request Syst
Hello,
What types of Discovery Tools are available to discover attributes on
Windows, UNIX and Linux client and server platforms?
I would like to fully populate a 2.1 CMDB with hardware, software,
people, processes and peripherals.
Also, is there any feel for cost per client or agent or however
You can always manually validate the active link already exists by
running the following query:
select * from actlink where name = '
NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will
find it. I have to agree with Matt Gayford, next time, try refreshing
your active link list to
On Mon, 2008-09-15 at 11:03 -0700, Joe DeSouza wrote:
> **
>
> Is this a root or a non root install? If you have installed as
> non-root, have you modified the rpc as instructed during the install?
>
root install.
Thanks,
James
__
Is this a root or a non root install? If you have installed as non-root, have
you modified the rpc as instructed during the install?
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
I finally got through the installation of ARS 7.1 on SLES10SP2 with
Oracle 10g, after modifying the installation script, then modifying the
oracle commands to support Oracle's RAC systems.
Unfortunately I don't think the installation finished completely:
Action Request System(R) Server Versio
I usually just search the archives on Nabble
(http://www.nabble.com/ARS-(Action-Request-System)-f716.html) or the Google
group to get more information.
-Matt
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910
Yes., this might be the case. thanks Matthew
On Mon, Sep 15, 2008 at 1:25 PM, Gayford, Matthew C. <[EMAIL PROTECTED]>wrote:
> **
>
> You might also want to refresh the active link list to ensure that there is
> not a duplicate. You might have saved it previously and not refreshed the
> list.
>
>
That has happened to me before. If you change a letter from Upper
Case to Lower Case or vice versa and hit save it says it already
exists. So change the name completely by adding some characters at
the end, then save, no take out the characters at the end and you will
be fine.
Ty
On Mon, Sep 1
Thanks Andy,
I don't know why that error occurred but, now its Ok. It is not interrupting
my work now.
Is there a place, where we can find info about these errors ( referring
to ARERR 345).
On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L.
<[EMAIL PROTECTED]>wrote:
> **
>
> I can't say that I'v
You might also want to refresh the active link list to ensure that there is not
a duplicate. You might have saved it previously and not refreshed the list.
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 96
I can't say that I've ever had that problem. Make sure that you're
selecting "Save" and not "Save As". That's the only thing I can think
of.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
__
I'm looking for something w/ more meat than the white paper BMC put out,
something with actual processes and procedures for how to identify
ownership, how to setup a review schedule, how to verify the review has
been completed, etc.
W/ all of the CMDB's out there, I'm hoping somebody has someth
Thanks, I saw "Transactional Data" on the drop down for the data Mgt
interface in the user client but did not know what that was for. I will
read the Patch 9005 PDF. Thanks.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabys
Hi All,
I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR
345)."
There is no existing AL with the same name. Please let me know your ideas
on, why this error is occuring.
Thanks
--
Kiran Kodali
Ph: 940-231-8524
___
John,
Look at incident management patch 9005. (This is the new data management tool).
It supports process setup and transaction data i.e. help desk tickets.
Saby
--- On Mon, 9/15/08, Bilinski, John <[EMAIL PROTECTED]> wrote:
> From: Bilinski, John <[EMAIL PROTECTED]>
> Subject: Re: Incident I
What is the process in using this form? Are there any KB's with or a
step by step instruction guide to using this form? I see that the Data
Management tool does not work in this case it only does foundation data.
-Original Message-
From: Action Request System discussion list(ARSList)
[mai
I set z1DAction to "CREATE" through the user tool once the data was
uploaded to the HPD:Incident Interface_Create form and then I saved the
record. It did nothing. Do I have to set z1DAction to "CREATE" on my
spreadsheet before I upload the data to the HPD:Incident
Interface_Create form so that it
Have you set z1DAction to "CREATE"??
> Right,
>
> That is why the workflow behind it looks weird, it should be a merge
> action that creates the Incedents, maybe there is an Incident create
> spreadsheet in the Data Management tool. I am going to look.
>
> -Original Message-
> From: Acti
Right,
That is why the workflow behind it looks weird, it should be a merge
action that creates the Incedents, maybe there is an Incident create
spreadsheet in the Data Management tool. I am going to look.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[E
One thing, the import tool, unless they've changed it, uses a merge
action, not a submit.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Monday, September 15, 2008 9:03 AM
To: arslist@ARSLIST.ORG
Subject:
Question
I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
Requests into Incident Mgt 7.x. by using the HPD:Incident
Interface_Create and the CHG:Change Interface_Create forms.
I am using the Remedy Import tool to upload the tickets to the Incident
create Staging form. I map
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