Question
I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
Requests into Incident Mgt 7.x. by using the HPD:Incident
Interface_Create and the CHG:Change Interface_Create forms.
I am using the Remedy Import tool to upload the tickets to the Incident
create Staging form. I map
One thing, the import tool, unless they've changed it, uses a merge
action, not a submit.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Monday, September 15, 2008 9:03 AM
To: arslist@ARSLIST.ORG
Right,
That is why the workflow behind it looks weird, it should be a merge
action that creates the Incedents, maybe there is an Incident create
spreadsheet in the Data Management tool. I am going to look.
-Original Message-
From: Action Request System discussion list(ARSList)
I set z1DAction to CREATE through the user tool once the data was
uploaded to the HPD:Incident Interface_Create form and then I saved the
record. It did nothing. Do I have to set z1DAction to CREATE on my
spreadsheet before I upload the data to the HPD:Incident
Interface_Create form so that it is
What is the process in using this form? Are there any KB's with or a
step by step instruction guide to using this form? I see that the Data
Management tool does not work in this case it only does foundation data.
-Original Message-
From: Action Request System discussion list(ARSList)
Thanks, I saw Transactional Data on the drop down for the data Mgt
interface in the user client but did not know what that was for. I will
read the Patch 9005 PDF. Thanks.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I'm looking for something w/ more meat than the white paper BMC put out,
something with actual processes and procedures for how to identify
ownership, how to setup a review schedule, how to verify the review has
been completed, etc.
W/ all of the CMDB's out there, I'm hoping somebody has
I can't say that I've ever had that problem. Make sure that you're
selecting Save and not Save As. That's the only thing I can think
of.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
You might also want to refresh the active link list to ensure that there is not
a duplicate. You might have saved it previously and not refreshed the list.
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910)
Thanks Andy,
I don't know why that error occurred but, now its Ok. It is not interrupting
my work now.
Is there a place, where we can find info about these errors ( referring
to ARERR 345).
On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L.
[EMAIL PROTECTED]wrote:
**
I can't say that I've
That has happened to me before. If you change a letter from Upper
Case to Lower Case or vice versa and hit save it says it already
exists. So change the name completely by adding some characters at
the end, then save, no take out the characters at the end and you will
be fine.
Ty
On Mon, Sep
Yes., this might be the case. thanks Matthew
On Mon, Sep 15, 2008 at 1:25 PM, Gayford, Matthew C. [EMAIL PROTECTED]wrote:
**
You might also want to refresh the active link list to ensure that there is
not a duplicate. You might have saved it previously and not refreshed the
list.
I usually just search the archives on Nabble
(http://www.nabble.com/ARS-(Action-Request-System)-f716.html) or the Google
group to get more information.
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
I finally got through the installation of ARS 7.1 on SLES10SP2 with
Oracle 10g, after modifying the installation script, then modifying the
oracle commands to support Oracle's RAC systems.
Unfortunately I don't think the installation finished completely:
Action Request System(R) Server
Have you set z1DAction to CREATE??
Right,
That is why the workflow behind it looks weird, it should be a merge
action that creates the Incedents, maybe there is an Incident create
spreadsheet in the Data Management tool. I am going to look.
-Original Message-
From: Action
Is this a root or a non root install? If you have installed as non-root, have
you modified the rpc as instructed during the install?
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: James Pifer [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
On Mon, 2008-09-15 at 11:03 -0700, Joe DeSouza wrote:
**
Is this a root or a non root install? If you have installed as
non-root, have you modified the rpc as instructed during the install?
root install.
Thanks,
James
You can always manually validate the active link already exists by
running the following query:
select * from actlink where name = '
NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will
find it. I have to agree with Matt Gayford, next time, try refreshing
your active link list to
Hello,
What types of Discovery Tools are available to discover attributes on
Windows, UNIX and Linux client and server platforms?
I would like to fully populate a 2.1 CMDB with hardware, software,
people, processes and peripherals.
Also, is there any feel for cost per client or agent or however
Hello All,
Does the CI Viewer work for Anyone?
If you can answer Yes, please tell me what CMDB/CI Viewer version you are
using.
Per support - I have upgraded from CMDB 2.0.1 unpatched to 2.0.1 Patch
006, reinstalled the CI Viewer and it still no workie, unless you have
Administrator permissions.
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages.
If you're interested please email me your resume as a PDF or MS Word
document and we can
Hi all.
I have a question that is going to be a bit off topic, and I'd like to run
it up the flag to see who salutes.
Does anyone out there have first-hand experience with HP ServiceDesk? Most
importantly, how does it compare with the AR System in terms of pricing?
What are your experiences?
**
Action Request System discussion list(ARSList) [EMAIL PROTECTED]; on
behalf of Paula Lombardi [EMAIL PROTECTED]
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Fellow ARSListers
I am in need to create some new notifications for ITSM 7.x
Service Desk app Incident Management. I would like to create these
notifications through the Notification Engine that is part of ITSM.
Remedy Support's KB database does not appear to have any information
Hey everyone,
AR Server: 7.0.01 P05
Server: AIX 5.3
Database: Oracle 10g
ITSM Suite: 7.0.01 P05 with Patch 9002 applied
Our Datacenter Manager would like to create tasks (or service requests)
for ongoing physical inventories of the data center. Additionally, the
head of our Windows
Try restarting the web server.. We had a similar problem on our test server a
few days ago and restarting the web server resolved it.. We are on Tomcat and
windows on our test boxes..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From:
After stopping the services, ,do you have any runaway ARS related processes
still running?? If so kill them and then start ARS...
Joe
- Original Message
From: James Pifer [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 2:14:46 PM
Subject: Re: Finally got
The Asset Management section allows scheduling which includes notifications and
they can be recurring.
-Original Message-
From: Payne, George [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 15 Sep 2008 6:15 pm
Subject: Future or Ongoing Maintenance Tasks
**
Hey everyone,
AR
Hello List,
I am getting this Error in midtier login,
ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003
The following error(s) occurred while trying to process your request:
ARERR [103]
Name parameter (or name field in a parameter) is longer than the maximum
allowed length.
What should I
And this error does not happen on the Remedy Client tool?
Name Parameters are used in 'Advanced' workflows to dynamically read either the
server name or the form name after manupulating the information in the fields
created for holding these parameters..
Check what part of the workflow is
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