Hi,
I would suggest to create a View-Form. The underlying database view
should look something like this.
create view as select request_id, assignee_group,
upper(your_search_field),your_search_field,
what_else_fields_you_need, from your_schema
Your Set-Fields Action must use this
Hi Joe,
Yes, there was one alias to remove from the Company Alias form which would
otherwise cause the manufacturer import to fail on the Square D company.
It also turns out that if you import DSL data to the product catalog/DSL
and then remove the PDL staging form data then subsequent uploads
Hi Janie,
Thanks for sharing your experience.
I have checked the source. In fact the query to the source data excludes
records where the field mapped to the CMDB Name field is null so there
shouldn't be any issues.
I run the big exchange isolated on one instance so there is no sharing of
data
Thanks for the responses everyone--yes, digging into the javascript was
where I was initially headed but I wanted to throw the question out to
see if anyone already did this.
This does have to work via the Mid-Tier so I ruled out any OLE stuff
early on.
I ended up building another form with a
Hi All,
Anyone have issues will SLM were overall stop time is missing. Trying
to figure out when SLA's are met and the date is blank, this happens a
lot and I need to get this resolved.
Also another issue we are having, we excluded Pending, but when the
Incident comes out of pending, the clock
Hi everyone,
Can someone tell me the default OOB values for the Status Reason menu
drop down when Status = Resolved for ITSM Incident Management VERSION
6??
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Informatics
Office: 631.858.7765
Mobile:646.483.2779
I presume you mean HPD:HelpDesk since there was no incident management in 6
# 7 7 EnumR0 6 Status(Status*)
# Enum: -- Staged - 1000, Assigned - 2000, Pending - 3000,
Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000
# 6 7 Enum
Sorry. This is for TASKS.
Here's the HPP statuses:
6 7 Enum 10 6 Status(Status*)
Enum: -- New, Assigned, Work In Progress, Pending,
Resolved, Closed
Ditto for the actual values
Cheers
Ben
_
From: Ben Chernys [mailto:[EMAIL PROTECTED]
Thanks a lot. Yeah I didn't know what the previous version was called.
Thanks for your info!
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent:
Except I'm not sure Ben has answered your question. He's given you the 'Status'
values for Help Desk, and you asked for 'Status Reasons' when the 'Status' is
Resolved. The answer is there aren't any. In version 6, the only status that
had 'reasons' was 'Pending', and the field that holds those
Yeah that sort of answered my question. I assumed that everything else
would be something that any other status reasons would be custom.
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi Group,
I have a question. I have set the RPC external authentication
port number to 390695 in the User tool and restarted the server. The plugin
log however gives the client-RPC as 00. Is this normal??. I have
checked the ar.cfg and it to reflects the change made
Salma,
You have probably created cutom email notifications that are sent when a ticket
is modified and not excluded the Escalation user AR_ESCALATOR from firing those
filters. As a result those filters get fired everytime an Escalation runs that
modifies a incident record.
Include the
Classification: UNCLASSIFIED
Caveats: NONE
Anyone have any idea why there are no records being created in Application
Statistics form. I have setup Application Statics in the Admin tool. I am
trying to monitor a couple of different applications and have them all
enabled and set to 300 second
Dear Team,
As i have completed my 1 year with ARS and ITSM application , planning to
take up some interviews. Please can any one help me with some interview
questions which are commonly asked . So that i can prepared for my interview
.
Please post me all the question which you guys faced
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