View forms use the plug-in server in 7.5 ??

2009-03-31 Thread Guillaume Rheault
Can somebody confirm that View forms (only view forms, not vendor forms) use the plug-in server in 7.5 ? Is this a "new feature" ? I am having stability issues in ARS 7.5 that I did not have with ARS 7.1... I searched the ARS 7.5 Release Notes, ARS 7.5 Integration Guide and the ARS 7.5 Form and

Re: How to get Calbro out of first position

2009-03-31 Thread Kelly Deaver
** Use the Data Wizard to change the name throughout your application.   Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)     Original Message Subject: How to get Calbro out of first posi

Re: Can i just install the ARDBC and LDAP pluginis without re-installing AR Server

2009-03-31 Thread Axton
Sure. Plugins are loaded by the plugin server and are a single file with a .a, .so, or .dll depending on your OS and are registered in ar.conf/ar.cfg, again, depending on your OS. Some of the plugins from BMC require certain forms to be present to install the plugin (AREA configuration form, etc.

Re: Tasks not being activated properly

2009-03-31 Thread Scott Illari
Anne, This is a known issue with Remedy. We fought with them for months to get it on the bug list since it was intermittent problem. Here is the article from their knowledge base. It includes the defect tracking ID so you can keep up with it. Hope this helps. Tasks are not always goi

Re: Tasks not being activated properly

2009-03-31 Thread Pierson, Shawn
This may be something you already checked, but are these tasks being assigned to anyone? I've seen it happen when tasks are not assigned and the solution was very simple (just assign it.) This may or may not be your issue, but I would check that first if you haven't already. From: Action Requ

Re: OT: Daniel Bloom - saved the day

2009-03-31 Thread Frank, Gordon M. (CMS/CTR)
I think Dan is blushing While twinkies are appropriate for WWRUG09, I think Dan prefers beer! Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, March 30, 2009 3:46 PM To: arslist@AR

Re: Tasks not being activated properly

2009-03-31 Thread Chowdhury, Tauf
Anne, I'm experiencing this issue as well but have not had time to research it. The cause that I have found though is this: 1. There are 5 tasks sequenced in order, 1,2,3,4,5 2. Before the Change hits the Scheduled/Implementation stage, the assignee cancels the task in sequence 3 ou

Tasks not being activated properly

2009-03-31 Thread Ramey, Anne
Has anyone seen something like this (ITSM 7.0): We've had a couple of instances recently where there were a sequence of ad-hoc tasks on a change. We'll get a user saying that they can't access a given task and what it is is that all the previous tasks are closed, but the rest are all in staged

Re: ARS task attachment

2009-03-31 Thread Nicky Madjarov
ARS task attachmentPeter, 1. You sould have an association for .artask in Contorl Panel>Default Programs>Set Associations set to ARTask Application 2. Maximizing when open is actually user tool setting Tools>Options>General>the top one Regards, Nicky Madjarov phone: 973-202-4278 Find out how

Re: Memory issue on sybase ARS 6.0.1

2009-03-31 Thread Mahan, Janet L[EQ]
Also get these errors: ARERR [160] Decompression has failed ARERR [300] Malloc failed on server Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entert

Re: fatal: libCstd.so.1: version `SUNW_1.2' not found - 7.5 Installation Error - RESOLVED

2009-03-31 Thread Meenakshinathan
Logged an incident with BMC support, They were mentioned this patches. This was not mentioned in any of the documentation. You can check this with the issue ID SW00288404. On Mar 31, 9:33 pm, patrick zandi wrote: > Were those listed in the README or NOTES or in the Install PDF? > > On Tue, Mar 3

Re: fatal: libCstd.so.1: version `SUNW_1.2' not found - 7.5 Installation Error - RESOLVED

2009-03-31 Thread patrick zandi
Were those listed in the README or NOTES or in the Install PDF? On Tue, Mar 31, 2009 at 12:26 PM, Meenakshinathan wrote: > Issue Resolved. After applied the required patches, Installer was > successful > > Applied following patches in solaris 111711-16, 111712-16, 111722-05, > 112874-43, 112963-3

Re: fatal: libCstd.so.1: version `SUNW_1.2' not found - 7.5 Installation Error - RESOLVED

2009-03-31 Thread Meenakshinathan
Issue Resolved. After applied the required patches, Installer was successful Applied following patches in solaris 111711-16, 111712-16, 111722-05, 112874-43, 112963-32, 112233-12, 112912-01, 115683-02, and 114344-33, 114344-40. Thanks, Meenakshinathan On Mar 30, 8:18 pm, "Kumar, Rajiv (Java)" w

JavaScript function to check if the form has been saved

2009-03-31 Thread Robert Halstead
Goodmorning all, Our company has written a piece of software that utilizes the mid-tier. The software logs in for the user and points them to a specific form to enter a ticket via URL and DOM manipulation. I was wondering if there was a JavaScript function that I could call that would tell me if

Re: ChangeInterface_Create use for updating existing Change requests in ITSM 7.02

2009-03-31 Thread Rick Cook
Peter, you're close on this one. The _create form is just for creating new records. Use the self-join called CHG:ChangeInterface for updates and searches. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: "Lammey, Peter A." Date: Tue, 31 Mar 2009 1

Can i just install the ARDBC and LDAP pluginis without re-installing AR Server

2009-03-31 Thread David Shepard
Hello Does anyone know if i can re-install ARDBC and LDAP plugins without Modifying AR SERVER? ARS Server 7.1 Patch 6 Thanks, Dave -- View this message in context: http://n2.nabble.com/Can-i-just-install-the-ARDBC-and-LDAP-pluginis-without-re-installing-AR-Server-tp2563728p2563728.html Sent fro

ChangeInterface_Create use for updating existing Change requests in ITSM 7.02

2009-03-31 Thread Lammey, Peter A.
We have an outside vendor that provides our PDA services and support. As part of our process we assign Change requests to the vendor to handle specific PDA upgrades or new deployments and they in turn create and manage the request in their own system outside Remedy. When they finish their requ

Re: OT:Re: Panacea Workflow Studio (UNCLASSIFIED)

2009-03-31 Thread patrick zandi
Oh, you predate me that is for sure.. I was just a mere USER then.. It must have been more progressive from 1995 ~ 1999 .. I was thinking 1997 ~ 1999.. =8 ^) On Tue, Mar 31, 2009 at 9:54 AM, Nicky Madjarov wrote: > ** Pat, > > That should be some time before 1995, or I'm just getting old and my m

OT:Re: Panacea Workflow Studio (UNCLASSIFIED)

2009-03-31 Thread Nicky Madjarov
Pat, That should be some time before 1995, or I'm just getting old and my memory is playing tricks Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: patrick zandi Newsgroups: pu

Re: Panacea Workflow Studio

2009-03-31 Thread Anderson, Douglas W.
Timothy, I've used Panacea Workflow Studio for years and would not be without it while developing ARS applications. It probably pays for itself several times per year - especially as licensing is per server, not per developer. There are great features that I seldom use but when I need them, th

Re: Panacea Workflow Studio (UNCLASSIFIED)

2009-03-31 Thread patrick zandi
I remember when Remedy was like that.. Sniff.. Sniff.. I really miss those days... On Mon, Mar 30, 2009 at 8:23 PM, Rocky Rockwell wrote: > ** Yes, at my previous employer I suggested the buy Panacea Workflow > Studios. It was great, I have not had that much experience with Remedy's > product. B

Re: Panacea Workflow Studio (UNCLASSIFIED)

2009-03-31 Thread Elry
Depending on your needs - there is another product you may want to consider: http://abydos-workflow.com/ The Abydos Analyzer is a pretty good tool - price is pretty good too... On Mar 30, 8:23 pm, Rocky Rockwell wrote: > **Yes, at my previous employer I suggested the buy Panacea Workflow Studi

Re: Business Objects

2009-03-31 Thread Holyz0d
I too was facing the error and noticed a bug in MidTier 7.1 Release Notes. ~~~ SW00271546 An error occurs when you publish a Crystal Report from BMC Remedy Mid Tier release 7.x to BusinessObjects Enterprise XI, release 2. This is due to a hard-coded path to the ReportAdd.exe

Re: CMDB Performance - Updating Row Level Security

2009-03-31 Thread P Romain ARSlist
Thanks Ramy, I have checked all the logs and have run filter, api and sql logs many times. There is no loop, just the issue with the second CMDB filter trying to update the child CI. I have copied a small part of a filter log below to show the issue more clearly. Cheers Peter

ARS task attachment

2009-03-31 Thread Peter Boock (PJ)
Hi all! Installed 6.3 client on the following: PC #1: MS Windows XP Professional V.2002 SP2 MS Office Professional Edition 2003 NO Problems. PC #2: MS Windows XP Professional V.2002 SP2 MS Office Professional Plus 2007 Problem: 1. Click once on ARS task attachment in an email, the fol