Hi Tim,
You can define custom qualification for SVT with Priority 'Low'.
Regards,
Rohini Prasher
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Thursday, May 28, 2009 10:34 PM
To:
John,
You may consider displaying the message in another dialog window, this way you
can pass the user selection back to the original dialog and respond accordingly.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
-
Hi Roger,
The 7.5 64 bit apps are for unix, so, in order to take advantage of more memory
you have to change the os.
If I remember correct, the Windows apps are still 32 bit, they can run on 64
bit windows OS, and they will not utilize well the wintel memory (to the limit
of how much memory 32
Dear all,
I am looking at an issue with some join forms. I found a couple using fields -
in the join criteria - that are not indexed. However since we have over a 100
join forms and would like to check them all, I would like to know if anyone -
without reinventing the wheel - has a sql query
Create another SVT with Qualification like TR.Priority=Low and DB.Priority
!= $NULL$. Create a SVT group. Include, the two SVTs in the same group.
Regards,
Rohini Prasher
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
10:36a.m. EST (according to my watch)
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Thank you Lyle and Tim.. It is working now.
Thanks again for your help.
Brandi
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| From: |
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|Lyle Taylor
I have a data set that I am trying to parse out. The comes in as an example of
123-456, and 12-3456, and 1234-56.
I know how to pull the data out based on how many characters there are say from
the left side but was you can see this is dynamic. Is there any way in remedy
to say, all
Take a look at the STRSTR function. You can use it to find the index of the
'-', and then use the result as an argument to SUBSTR to tell it how many
characters to pull out.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Yes. The STRSTR function allows you to base your actions on a character found
rather than a static position.
You then use the position of the character as a variable in your LEFT, RIGHT,
etc statements. You can put them in separate actions or nest them within one.
Rick
-Original
Okay well I got that to work. How about if there was a second one, like
123-456-789? How would I try and find the second -
Kevin Begosh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, May 29, 2009 9:15 AM
To:
After you find the first one, you could break off the next part of the string
using RIGHT or SUBSTR and then do a STRSTR on that string to find the next one.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Friday, May 29,
Okay, so start the next string at that integers #?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, May 29,
Two ways come to mind:
1) Take the position of the first one you found, add one to it, and then
use that as a basis for further searches.
2) Actually parse a copy of the original string and chop the first part off
of it, then re-run the STRSTR.
Rick
On Fri, May 29, 2009 at 8:43 AM, Begosh,
If you're using SUBSTR, you'd probably use the result of STRSTR + 1 to start
just after the '-'. For example
SUBSTR($string$, STRSTR($string$, '-') + 1)
Would return the portion of the string after the first hyphen.
Lyle
From: Action Request System discussion list(ARSList)
Sorry, I need to correct my syntax a bit - shouldn't have used single quotes:
SUBSTR($string$, STRSTR($string$, -) + 1)
Lyle
From: Lyle Taylor
Sent: Friday, May 29, 2009 10:02 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Question About Data Parsing
If you're using SUBSTR, you'd probably use the
Yes that works too. These are all great ideas. Thanks guys for your help.
Kevin Begosh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, May 29, 2009 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question About Data
Do you NEED to maintain the original format, or are you just trying to
get the raw numbers? My guess would be you want to normalize the data by
removing the random formatting, then possibly putting it into a
consistent format? You could just use the REPLACE function to replace
all dashes with
Running ars 7.0.1 patch 2 on SQL 2005, ITSM
Currently having issues which only happens now and then, but causes issues.
Basically a Change Request is assigned to a group or individual, but it looks
like to that person it really is not assigned to there group or that person.
I found
Dear List,
I have a form (Form A) with 20,000 records. I can open the form in the client
User tool, and run an unqualified query and retrieve all records. On Form B
and C I have buttons that call Active Links, which are supposed to open
particular records in Form A. But instead I get the
I've seen issues like this when people simply type or copy and paste into the
assignment fields. Make sure that people are either selecting groups/people
using the menus or pressing the Enter key after typing or pasting into the
fields to make sure the system accepts them. The ITSM apps are
We are trying to configure Remedy to set the Profile Status to Obsolete in
the CTM:People form when they have been deleted from Active Directory. The
most logical approach is to use an escalation that will fire at regular
intervals to keep the CTM:People form as up to date as possible, but the
Well, you can get close by looking at the CMDB CDM diagram. It lists at least
most of the attributes, and probably the majority of those attributes are
represented somehow on the Asset Forms as well. Other than that, I'm not aware
of anything.
Lyle
From: Action Request System discussion
If you created an outer-join form between CTM:People and your AD form, you
could run a query or have a table qualification where you have a value from
CTM:People but the corresponding value from the AD form is NULL. That would
give you all the records that are in CTM:People but not in AD. For
Is any additional workflow being triggered on Display, Window Open, Search
etc.. If so, perhaps one of those is referencing that field.
Dear List,
I have a form (Form A) with 20,000 records. I can open the form in the
client User tool, and run an unqualified query and retrieve all records.
I am sure I should know this, but...
How does one designate\identify a Manager in ITSM 7x?? Pre 7 the SHR:People
form had a Manager Yes | No drop down list.
I cannot seem to find where you do the equivalent in 7.
Any help for the unknowing is appreciated.
Bruce Sisk
BFS Enterprises
Thanks, but I've run Active Link and Filter logs, and there is no workflow
triggered that references 20020.
Dwayne
Original message
Date: Fri, 29 May 2009 15:26:36 -0400
From: rem...@arutilities.com
Subject: Re: ARERR [311] Field ID is not related to this form : 20020
To:
Bruce,
I have not used it much but I think what you do is put the manager's name in
the Manager's Name+ field of their subordinates' People records. You
don't identify someone *as* a manager but you identify managers of People
records. It does make identifying all the managers more tricky.
How many people records do you work with?
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Shane Buchholz
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Lyle,
This is the first approach I attempted, but inetorgperson is a vendor form and
does not show up in the list of possible forms to join. I was trying to avoid
creating another form to store the same data, but it sounds like that may be
the only option available.
Shane
From: Action
I built a custom Vendor form on my own so I could pull in some fields that I
wanted and leave out others. Anyway, if you set up an escalation or filter to
modify People data (I use a filter, with the escalation pushing to a staging
form where all the transformation and other filters take
You may want to check your menus for this field as well.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Dwayne Martin marti...@jmu.edu
Newsgroups: public.remedy.arsystem.general
To:
That makes me think of another possibility. You could potentially have a form
with a table on it that points to CTM:People. You could loop over the table
and look up each person individually on the AD form. If the person isn't
there, you can mark them as Obsolete. That wouldn't be terribly
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