We are considering dropping our support contract with BMC. We've considered
the implications of this as far tech support calls, licensing and new
software releases.
Was wondering if anyone has experience with dropping support and what other
issues might have come up besides the above mentioned ite
When you decide to restart support you'll be asked to pay the interim cost
IIRC.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Parker
Sent: 17 July 2009 09:06
To: arslist@ARSLIST.ORG
Subject: Dropping BMC Support
**
We are consideri
Here are a few suggestions:
- Build better indexes
- Archive old data in the subject table to reduce overall table size
- Use fewer LIKE statements...i.e., reduce ANYWHERE pattern matching in
fields where it's not necessary. LIKE is a performance killer
- Consider implementing the NOLOCK option
Hi,
We currently have a long term contract requirement in the UK for a
security cleared ITSM7 developer. If you are currently available for
contract work and would like to discuss this requirement please contact
me asap.
Thank you,
Edward Bailey
Resource Administrator
Fusion Resourcing Hom
If a Remedy server service cannot start after a database migration, that
typically indicates something's wrong with the database:
- Is the database service running?
- Does the ARAdmin account have ownership over the ARSystem database?
- Was the ARSystem database properly attached when it was migr
Hello List,
We have been observing that, when ARServed process reaches to 100% CPU
utilization, system performance get degraded drastically.
Even if system still has another CPU available means in total it's 50%
utilized. This results into when user even couldn't login.
Please advice how I can un
Look for code that is running away or overly ambitious:
- Active links that run on an interval that do massive queries
- Escalations that do massive updates running during prime time
- Code that trips a filter that trips a filter that trips a filter that
does massive updates
Check your logs to se
This is correct, and it can be far-reaching. At my current employer, we were
looking into purchasing ITSM a few years ago. Basically, BMC let us have it
for paying back-maintenance from an old company.
So basically what happened is that Company "E" went sold off Company "C" and
went bankrupt.
Thanks for the sending the requirements .Currently am on a project .
On Fri, Jul 17, 2009 at 7:52 AM, Edward Bailey
wrote:
> ** Hi,
>
> We currently have a long term contract requirement in the UK for a security
> cleared ITSM7 developer. If you are currently available for contract
> work and wo
Off the top of the head.
you loose support obviously
you loose the free ability to move servers (keys - licenses)
you loose the upgrade software
you loose the patches
you loose more money -- if you come back, (Some do not and pay for the whole
thing again from scratch)
-- Just a quick 2 Cents
On F
On the first day, God created the dog and said:
'Sit all day by the door of your house and bark at anyone who comes in or walks
past. For this, I will give you a life span of twenty years.'
The dog said: 'That's a long time to be barking. How about only ten years and
I'll give you back the ot
you may want to post your ar.conf as well.. remove the password strings for
us, even if hashed.
On Fri, Jul 17, 2009 at 9:05 AM, Manish SINGLA wrote:
> Hello List,
>
> We have been observing that, when ARServed process reaches to 100% CPU
> utilization, system performance get degraded drasticall
So this is a one proc box?
How much memory?
How many users access the system, total, and contiguous?
What OS? 32 or 64 bit?
What DB?
What version of Remedy?
What did the compatibility matrix say?
Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
80
Hello Arslist, Do you all know what to make of the below error? I has been
showing up sporadically for the last couple of days.
ARERR (91) RPC call failed: RPC Can't encode arguments.
Thanks,
Rusty Riley.
What do you make of this error? I have been getting this sporadically for the
last 2 da
:-) Funny stuff!
Joe
From: "PRUITT, CHRISTOPHER"
To: arslist@ARSLIST.ORG
Sent: Friday, July 17, 2009 9:38:48 AM
Subject: OT: Friday Humor - A Public service message about LIFE
**
On the first day, God created the dog and said:
'Sit all day by the door of
What changed 2 days ago?
On Fri, 17 Jul 2009 14:00:11 +, Riley, Russel wrote
> Hello Arslist, Do you all know what to make of the below error? I
> has been showing up sporadically for the last couple of days.
>
> ARERR (91) RPC call failed: RPC Can't encode arguments.
>
> Thanks,
> Rusty
Good morning,
It has been a ooonnn time since I have recorded a macro...
Is it possible to include a button click in a macro??
I need to be able to open a screen in submit mode...set 2 fields...and fire
some workflow...all from a command line.
I am looking for extremely simple, som
Absolutely nothing.
Thanks,
Rusty Riley.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: Friday, July 17, 2009 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy error ARERR 91
What changed 2 days ago?
Another thing to consider is you will not be able to get license keys generated
online should you need them. If you make a server change and need licensing
for it, you will have to coord a purchase with BMC.
Lawrence Parker
IT Service Support Tools
EDS
Remedy Engineering
1968 Gilbert Street
The cpu utilization tells you the process is busy doing something, the real
questions is, "What is the process doing?" Turn on your api logs and check
it out. There are some operations that block, which would explain it being
bound to a single cpu. What is the cache mode of the server?
Axton Gr
Thanks, Christopher!
It made my Friday
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER
Sent: Friday, July 17, 2009 9:39 AM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor - A Public servic
I seem to remember something in the licensing agreement about removing
unlicensed BMC products from your servers. Read your license agreement. You
may find, as with other software vendors, that your use of the software is
dependant upon maintaining a maintenance/support contract with the vendo
I have seen an older version of Email engine do this? in the configuration
it was set to 1,
1 should be minutes, but I remember there were versions that this was
Seconds instead..
And so then I was seeing polling to the SMTP server several times a second,
causing CPU spike.
Turning on admin panel,
You can replicate the database on another server and use that strictly
for reporting. Your data will be behind, by how much depends on how you
replicate. Even if you do need up to the minute reports, you can at
least off load the user who don't need that.
Ben Cantatore
Remedy Manager
(914) 457-
I am posting in behalf of Jeff. He is recruiting for a client that
needs multiple Remedy Developers for a contract position in central
Ohio.
Will develop clients IT Service Management (ITSM) application. :
* ITSM technically includes the install and customization of the BMC
Remedy Version 7
When we had this issue, restarting the server temporarily resolved
it. When it resurfaced again a month later, we restarted again. We
went on like his for a few months until we could get the patch
installed.
James
On Jul 15, 9:43 am, Larry Zimmermann
wrote:
> This is a bug. BMC informed us th
Can you check the AP:Notify filters that are created? The qualification and
action should suggest what is going on.
a.g.bryan.14
On 7/16/09, manoj jain wrote:
>
> ** Hi Remedians,
>
>
> I have stucked in very strange problem.
> In change management for implementation phase some times approvers g
Are any of the bind variable referring to a user?
a.g.bryan.14
On 7/17/09, manoj jain wrote:
>
> ** Hi Remedians,
>
> I need some suggesstions from your side related to performance issue.
> Our DBA team got one query due to this query performance issue occuring.
>
> *Query:*
> **
>
> *High I/O q
Hi,
Our AR server for an internal application is in the corporation network
which is only accessible to users inside company network.
And for the security reasons, this AR server must be in the protected
network.
1.We're considering to send out and email with URL to guest users who do not
have re
This looks like an ideal case to use bmc email engine.
Let the users send an email with "Submit" tag and email engine will take
care of making necessary updates.
Only that the guest user should have write permisisons to the form.
a.b.bryan.14
On 7/18/09, Andrew Fremont wrote:
>
> ** Hi,
>
> Our
are you using a plugin?
a.g.bryan.14
On 7/17/09, Riley, Russel wrote:
>
> **
>
> Hello Arslist, Do you all know what to make of the below error? I has
> been showing up sporadically for the last couple of days.
>
>
>
> ARERR (91) RPC call failed: RPC Can't encode arguments.
>
>
>
> Thanks,
>
>
Get a reporting server and crystal enterprise that would be the ideal solution.
Other that limit access to the reporting ser and limit query chunk size
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: B A
Date: Sat, 18 Jul 2009 00:06:06
To:
Subject: Re: Perfor
Hi Lister,
We recently upgraded from ARS 6.3/ITSM 6 to ARS 7.1/ITSM 7 and migrated our
Remedy to AIX server as well. However we have been noticed there is a hiccup on
Remedy user tool after the tool is on idle (not using the tool) for like 20
minutes or more. It seems like it's taking time to r
For those of you working BMC Atrium Discovery and Dependency Mapping
(7.5.01)--please be aware that the Discovery Client requires JRE 1.4.2_13. No
other versions are supported. And, this JRE was EOL-d (end-of-life) by Sun on
30 Oct 2008, according to their website.
In fact--initial access to
I got this forwarded to me. The future looks bright
---
BMC Software is tapping into Amazon Web Services for a new tool that
will manage both in-house and cloud-based services through a single
portal.
The new Business Service Management (BSM) platform, announced on
Wednesday, will allow
OS: Red Hat 5
DB: Oracle 10g
AR: ARS7.1Patch005
I tried the 2 server use ARAdmin/AR#Admin# to access the DB, and all worked,
I think not the ARAdmin accout problem.
I roll back to the older database which worked fine before, and the server
cant be start either...
Kaiser, Norm E CIV USAF AFMC
Hi,
Our issue is that some customers does not want to install software that is EOL.
Regards,
Jarl
2009/7/17 McClure, Don :
> For those of you working BMC Atrium Discovery and Dependency Mapping
> (7.5.01)--please be aware that the Discovery Client requires JRE 1.4.2_13.
> No other versions a
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