ARSystem 7 on linux with sybase

2009-11-04 Thread Remedy Maniac
Hi, we are runing Redhat Enterprise E on a 64 bits and we would like to use Sybase 15. I know it is not in the Matrix. Though is there a way to test it? Thanks Siriche ___ UNSUBSCRIBE or access ARSlist Archives at ww

Re: ARSystem 7 on linux with sybase

2009-11-04 Thread Walters, Mark
No, there is no version of ARS for Linux/Sybase. Your options are Oracle or DB2 on Linux. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not

Re: ARSystem 7 on linux with sybase

2009-11-04 Thread Remedy Maniac
yes I know. Actually I even already asked the question on this forum some months ago. I was just hoping things have evolved since then. Thanks anyway. Siriche Walters, Mark wrote: No, there is no version of ARS for Linux/Sybase. Your options are Oracle or DB2 on Linux. Mark Walters The opi

ADM:Timing Test please ignore

2009-11-04 Thread Daniel Bloom
5:40am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Midtier login.jsp - caching...

2009-11-04 Thread Tommy Morris
We have set in place a default.htm that acts as a redirect to the login page then deliver all of our links with the DNS server name as the address. If we have maintenance its is simple to just change the htm to a display a maintenance message instead of redirecting. Of course if users have the logi

Re: Midtier login.jsp - caching...

2009-11-04 Thread Tony Worthington
This is one reason I front all of our Tomcat servers with Apache+mod_jk. Adding a forced redirect or URL rewriting is trivial, and requires no changes to Tomcat or html files. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53

Re: Yet another free ARS workflow analyzer

2009-11-04 Thread LJ Longwing
Thilo, I just tried to download and when I clicked on the 'Download Area' I got 'Forbidden' as a message, suggestions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 8:11 AM

Re: ADV: Yet another free ARS workflow analyzer

2009-11-04 Thread Remedy Maniac
I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post "free" ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARS

Re: Yet another free ARS workflow analyzer

2009-11-04 Thread Thilo Stapff
Fixed ... thanks for the cue. Regards, Thilo LJ Longwing wrote: Thilo, I just tried to download and when I clicked on the 'Download Area' I got 'Forbidden' as a message, suggestions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: Yet another free ARS workflow analyzer

2009-11-04 Thread LJ Longwing
Just FYI, when I click on the 'Downloads Area' link, despite being brought to http://www.apprologic.com/Downloads_en.html I find myself looking at DOWNLOADS zurück zur Liste Which doesn't look English to me...:) Then if I click the link, it takes me to the downloads page, but also not in engli

Re: ADV: Yet another free ARS workflow analyzer

2009-11-04 Thread Thilo Stapff
You need to register, but the registration is indeed free. I admit that there's a slightly misleading statement about a "trial" version on our website. This doesn't apply anymore and will be changed soon. At some point in the future we might release a commercial version provinding extended func

Integrating custom form into Overview Console (ITSM 7.x)

2009-11-04 Thread ARS Dummie
Hi Listers! I am trying to integrate some customers form in the Overview Console (ITSM 7.5), but there seems to be something wrong. What I did is this: - added 1 entry to SHR:ARDBC_OverviewConsoleTemplate (used the form name of the customers form and a GUID called "COMOBJECT". I entered only thes

Re: Midtier login.jsp - caching...

2009-11-04 Thread Lyle Taylor
Putting all the servers in Administrator Only mode will keep all non-Administrators out of the system while you perform your upgrade. Changing the login page will only keep new people from logging in; it will not stop existing users from continuing to use the system. If you really want everyon

Looooooooooong update times on ARSCHEMA

2009-11-04 Thread William Rentfrow
Listers... I was helping a person who contacted me look at a performance problem. I do not have access to the system. It appears the update to ARSCHEMA that is called by the CE API call is taking forever for just ONE record. In other words when this executes: UPDATE arschema SET nextId = nex

Re: ARSperl 1.91 Windows binary distribution

2009-11-04 Thread M7mad As3ad
I would like to thank you because I had exhausted in finding it On Mon, Oct 6, 2008 at 10:10 AM, Michiel Beijen wrote: > All, > > I have just made available a compiled windows version of ARSperl 1.91 > for use with Windows. > This will avoid the hassle of compiling it, and thus will save you the

Re: Midtier login.jsp - caching...

2009-11-04 Thread Shyam Attavar
Thanks everyone for your input. I will package the suggestions and propose a solution and see how far we get with it. -- Shyam From: Lyle Taylor To: arslist@ARSLIST.ORG Sent: Wed, November 4, 2009 9:54:56 AM Subject: Re: Midtier login.jsp - caching... ** Put

Re: Web Based ITIL 3.0 Foundation training suggestions?

2009-11-04 Thread Mark Lev
BMC does have a WBT for V3 foundation. You can try this link, but not sure if it will work. http://inter.viewcentral.com/events/cust/search_results.aspx?city_state=&event_id=&cat1_id=&app_id=&keyword=ITIL%C2%AE+V3%3A+Foundation+%28WBT%29&postingForm=default.aspx&cid=bmc&pid=1&lid=1&cart_currency_

AW: Looooooooooong update times on ARSCHEMA

2009-11-04 Thread Conny Martin
William, this looks like a locking issue. Perhaps some other threads has also updated this row but hasn't commited yet. There is a parameter you can set in ar.conf Next-ID-Commit: T When the system generates the next ID number for a record in the database, it performs a new commit transacti

Re: Looooooooooong update times on ARSCHEMA

2009-11-04 Thread Grooms, Frederick W
They should have the DBA check for any blocking in the db. Also have them check to see if there is any triggers or calls to an outside system that fire on create to this form. I remember a case where a company had a db trigger on insert to the H table of a form (so they could push data to a di

Re: Web Based ITIL 3.0 Foundation training suggestions?

2009-11-04 Thread Ray T
Now I see it. Thanks Mark! I will go for it. Later on, I am considering trying a few intermediate level courses as well. Does anybody have any opinion on Non-BMC ITIL training/certification providers? On Wed, Nov 4, 2009 at 1:51 PM, Mark Lev wrote: > ** > > BMC does have a WBT for V3 foundation

Import Tool Version 7.1 p7

2009-11-04 Thread Kemes, Lisa
Has anyone else had the problem with the import tool when selecting "Make required fields optional during import?" I'm still getting errors when trying to import a file and some of the required fields are missing. (they are NOT core fields). Weird! ARS 7.1 p7 Import tool 7.1 p7 Lisa Kemes A

Re: Looooooooooong update times on ARSCHEMA

2009-11-04 Thread Derek Berube
I ran into a situation like this where that one form was the "Distributed Pending" form. We had a situation where there were three application servers initiating between 750k and 850k DSO transactions a day. During peak times, the UPDATE ARSCHEMA SET nextId = nextId + 1 WHERE schemaId =

Re: Import Tool Version 7.1 p7

2009-11-04 Thread Grooms, Frederick W
Could the error be on a field in another form? (i.e. a Merge Filter firing?) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, November 04, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Import Tool Version 7.1 p7 ** Has a

Re: ADV: Yet another free ARS workflow analyzer

2009-11-04 Thread Sokol, Brian
Does this only work with ARS 7.5? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ADV: Yet another free ARS workflow analyzer Yo

Inquiry

2009-11-04 Thread Rodriguez, Rafael J x23718
Hello list, We are currently operating IBM Mainframe Systems (IBM Z10's with O/S ZOS1.10) with a mainframe based application called InfoManager. The InfoManager Application is used for Change Management and Problem Management Reporting called PMR's. Application failures on the mainframe auto-crea

Re: ADV: Yet another free ARS workflow analyzer

2009-11-04 Thread Thilo Stapff
It works with every 7.x version. But the perl interpreter we offer for download has an ARSperl module compiled against 7.5, so you need the 7.5 DLLs to run it. It should then nevertheless be possible to use it with a 7.0 or 7.1 server, which for 7.1 I can comfirm definitely. If you run into

Re: Inquiry

2009-11-04 Thread LJ Longwing
At a former position a team I worked with utilized Java to perform interfacing to the rest of the world and the mainframe world. I don't know the specifics, but I do work regularly with the Remedy Java API, so that will likely be a good interface point. _ From: Action Request System disc

Re: Inquiry

2009-11-04 Thread Norbert Bolmer
Hi Rafael, years ago we implemented an interface between INFO/Man and a former version of ARS. We used a software called SOLVE:Diplomat from Sterling Software. This interface worked very fine over some years without any changes and without problems. I think Sterling Software was bought by C

CMDB 7.5 and ITSM 7.6?

2009-11-04 Thread PCR Remedy
Hi, we are planning to upgrade from ARS 7.0.x and CMDB 2.0.1 to 7.5 versions. Now I found is available ITSM 7.6. I also have SIM/BEM solution and I read the current version (7.3) only works with CMDB 7.5. The question is Can I have CMDB 7.5 with ITSm 7.6 or is needed to upgrade both. Thanks

Terrific opportunity - Remedy/ITSM with TS/SCI Clearance

2009-11-04 Thread Burns, Yvonne
Are there any Remedy people with a TS/SCI Clearance (active, or inactive but active in the past 18 months)? We have several projects with start dates pending on having someone to do the work! In today's market and high unemployment rates, is there anyone out there who has done a Remedy impleme

Re: installation problem of ARSystem 7.5

2009-11-04 Thread Robert Page
Hi Two things, number one if you get no further why not try a silent install instead, although you will have to get it working for the CMDB installer as there is no silent install option. What are you using to access the server? We used putty to access the server then tested by running either xc