Re: Customising the CI viewer . RESOLVED

In fact all I wanted to do was to remove the view menu option in the context menu. Doing this from the config.xml file in the Data Visualisation Definition and restarting the web server didn't do it, I had to deactivate the entry CIViewer:DefaultCONFIG in the ARsystem Message Catalog.   Thanks

Re: Real Field pushed to a Character Field

it's normal 2033 = 2.033 * 10^3 E3 = 10^3 it's type of presentation 31.12.09 20:21, Kemes, Lisa пишет: ** In the database I see the field as 2033. Lisa *From:* Action Request System discussion list(ARSList)

Re: I want to create a testserver of 7.5. Does anybody know how long it would take?

It's impossible to make only upgrade to the new version. Generally it is new implemententation of HelpDesk. Some configuration in version 7.5 is really very complicated. For only installation on Windows you need 2-3 days. Because you must install CMDB, before you installing ServiceDesk. To

Re: I want to create a testserver of 7.5. Does anybody know how long it would take?

I know you can put 6.X on 7.X, but not whether you can put pre-6 on 7.X. Just think, you can be the seminal case! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Muse Sent: Sunday, January

Re: DST Issues

Thanks Fred!! There's that DATEADD function again. (in Homer Simpson's voice DATEADDIs there anything it can't do?) Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday,

Re: DST Issues

Whoops! Spoke too soon, it's still adding the hour if the date falls after the 2nd Sunday of March. DOH! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, January 11, 2010 10:02 AM To:

Re: DST Issues

Thanks Dave, I was hoping that the display would be different, but the database date would be the same. But this isn't the case. When I add a date to the system manually 3/15/2010 12:00:00 AM it's posted to my client as the same date and time and in the Database as the same Date and Time

Re: I want to create a testserver of 7.5. Does anybody know how long it would take?

no CMDB in Help Desk 5 so it may not be so bad to upgrade to a newer version of AR System. We need to be sure we separate comments about version of ITSM from version of AR System. Once you get to the versions of ITSM/Help Desk which includes Asset Management being built on the CMDB the upgrade

ARS Consultant required 1 day per week in Brussels

Dear List I am looking for an ARS consultant to work for 1 day per week for 12 months, you will need experience of ARS 7.1 and 7.5 This is for an immediate interview and start Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888

Re: SLA escalation of IT Service desk

HI Aman, You might need to check the Service level management ConsoleService Targets Tab Open the Specific Service target Check the Milestones Tab Actions Table where the Notifications are configured. Thanks, Viswa On Mon, Jan 11, 2010 at 1:06 AM, ITN (Amanullah Bashir Ahmed)

Re: DST Issues

Question... What happens if you set the date on the PC to 3/15/2010? What does the manually entered show? What does the calculated show? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday,

ARERR 9217

Hi All, I am having some problems on my Demo system on my laptop. I have installed the following. ARserver 7.5 patch 2 Mid-Tier 7.5 patch 2 with tomcat and IIS ITSM 7.5 patch 1 CMDB 7.5 patch 1 SLM 7.5 SRM 2.2 patch 3 Using SQL 2005 I have made the sample SRM data available

Interpreting Server Statistics

Dear List, I am trying Server Statistics for the first time, and am not sure exactly how to interpret the data. Probably the single most important value to us is Floating Write Token Denied. I set up the system to record every 60 seconds (the default), and the very first entry gave a value

Re: DST Issues

All the issue is with adding seconds to Starting and Ending Dates for events that happen after the change to/from Daylight Savings time. The routines create multiple records by adding a fixed number of seconds for each new record. Say that we want to create 20 new records and each record is 7

Re: Interpreting Server Statistics

'Since Server Start'.I know, not as helpful as you would like, but after statistics have been collected you can check for increments between polling periods. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday,

Re: DST Issues

Nothing changes. I changed my PC to 3/15/2010 but my time did not automatically change. I still see 1:00:00 AM as the times for the records that were calculated and 12:00:00 AM on the records that were manually input on my User Client. Then I changed my PC to 3/15/2010 and manually changed

Re: Interpreting Server Statistics

Hi, The C API guide has these documented. For you case: The total number of times a user tried to connect and no floating write token was available. Regards, Jarl 2010/1/11 Martin, Robert marti...@jmu.edu: ** Dear List, I am trying “Server Statistics” for the first time, and am not

Re: Interpreting Server Statistics SOLVED

LJ, Thank You, Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 11, 2010 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Interpreting Server Statistics ** 'Since Server Start'.I know, not as helpful as you

Re: DST Issues

Resending to correct a couple of typos. All, the issue is with adding seconds to Starting and Ending Dates for events that happen after the change to/from Daylight Savings time. The routines create multiple records by adding a fixed number of seconds for each new record. Say that we want to

ITSM 5.5

Anybody have the manual for Remedy Service Level Agreements 5.5? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: ITSM 5.5 - RESOLVED

Thanks everyone. Rick Cook got me the copy I needed Warren On Mon, Jan 11, 2010 at 1:29 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: Anybody have the manual for Remedy Service Level Agreements 5.5? -- Warren R. Baltimore II Remedy Developer 410-533-5367 -- Warren R.

SLM Calculation regarding time segment

Hi list, We have the following problem: we need to calculate the elapsed time for a support group work on an incident. This calculation need to regard the time that the support group is not working. We also created a view form that´s join the HPD:help desk, SLM:Measurement and SLM:TeamMeasurement

CM Process Flow Bar issue

I have CM 7.0.3 P9, and am seeing something that doesn't make sense. So either it isn't working as designed, or I don't understand the design. After the Business Approval is processed, the Status is Scheduled. In either case, the PF Bar should allow the Change User at that point to select Next

Tracking logins and license types

Dear List, We are looking for a system that will track who logs in, what type license they have (fixed or floating), and how long they stay logged in. Anyone know of a fairly simple system that they would recommend? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle

Re: Tracking logins and license types

ARSystem 7.5does it out of the box. If you can't upgradeRRR has a really good license management tool. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, January 11, 2010 12:24 PM To: arslist@ARSLIST.ORG

Re: Tracking logins and license types

Thanks again, LJ! That's twice the same afternoon! :) Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 11, 2010 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Tracking logins and license types ** ARSystem

Re: Tracking logins and license types

** To expand on LJ's comment, turn on User logging. With 7.5, the data from the log can be stored in a table in the system. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList)

Anybody tracking changes to config to the attribute level?

Hi guys. I'm looking for companies that are doing the following (or something close) so I can ask how you're doing it and how well it's working out: Require attributes for each related CI are that are going to change as a part of their change request be identified. Reports are generated

ARS 7.5 Patch 3 failed

Hello listers. I recently attempted to upgrade ARS 7.5 Patch 2 to patch 3. During the installation on the Test server everything went smooth, and was successful. On the prod server we ran into major issues. In looking at the log files, it appears that the install failed primarily due to

Re: ARS 7.5 Patch 3 failed

I had a problem upgrading to patch 3 as well. I my case the system was not translating the file correctly and was putting a carriage return in instead of a line feed and thus was deleting a character. Instead of 'Begin' the code said 'egin' and for some funny reason 'egin' is not a real command. I

Re: CM Process Flow Bar issue

Rick, I don't know if it is a known issue but I have seen it working correctly under CM 7.0.3 p8. We don't use that part of the approval flow here but if I use it it works. Regards, Chuck Baldi On Mon, Jan 11, 2010 at 1:58 PM, Rick Cook remedyr...@gmail.com wrote: ** I have CM 7.0.3 P9, and

Re: CM Process Flow Bar issue

OK, thanks. Must be something I did then. Rick On Mon, Jan 11, 2010 at 1:38 PM, Charles Baldi charles.ba...@gmail.comwrote: ** Rick, I don't know if it is a known issue but I have seen it working correctly under CM 7.0.3 p8. We don't use that part of the approval flow here but if I use

Re: I want to create a testserver of 7.5. Does anybody know how long it would take?

That's what I think too and am selling that idea to my client. -Original Message- From: Daniel Bloom danielbl...@rogers.com To: arslist@ARSLIST.ORG Sent: Mon, Jan 11, 2010 9:40 am Subject: Re: I want to create a testserver of 7.5. Does anybody know how long it would take? ** no

Re: Tracking logins and license types

Hi, If you are looking at optimizing your license usage, 7.5 has no more to offer than earlier versions. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or

Re: Tracking logins and license types

Hi, To expand a little bit further. The data in the form is the same as in the user-log-file. In other words it does not contain sessions with start and end dates, but rather various events such as login, logout, timeout, flush, password-problems etc. Best Regards - Misi, RRR AB,