Re: Moving CMDB 7.1 to 7.6

I guess you mean CMDB 2.1 as 7.1 doesn't exist. Have you got any other ITSM modules installed? If you have not modified the CMDB forms (eg BMC.CORE:BMC_ComputerSystem) then changes to these made by the upgrade will not matter. If you have added classes and attributes 'legally' (unique

allowing access to support console directly from login.jsp page.

Hello, We have this requirement of providing feature to users to directly go to support page by clicking on checkbox from login. Jsp page. This we want to do by customizing login.jsp page. Normally user are directed to HOME PAGE set in server configuration. Kindly suggest some ways to achieve

Re: allowing access to support console directly from login.jsp page.

Why not just set the user preferences to the support page of those users that need that? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Anuj DUA Sent: Thursday, August 26, 2010 5:19 AM To: arslist@ARSLIST.ORG S

Re: allowing access to support console directly from login.jsp page.

Or just give them an URL which would take them to the Support Console. My guess would be that if you give them a Check Box to go to a specific console then you will soon get requests to add a check box for each of the different consoles and then soon after that the users will want the check box to

Re: Tracking down deleted records

Tracking down deleted recordsRick, Perhaps the record is not deleted - you have Assignee Group functionality turned on and the 112 field is set with groups other than the groups that the user that looks for that record is a member of.. So the record is probably still in your system, just not visi

Re: Weird ITSM issue (web) Part 2

Colons do not cause such exceptions. They have worked for forms like HPD:HelpDesk etc.. It probably is some other character? What patch is your Tomcat at? There was one patch (I think 26 or maybe 27 if I remember right) that has problems and is not recommended. I have worked with Tomcat 5.5.25 wit

Re: escalations failing to execute

First of all I don't see why you need 3 escalations - 1 would do. Just have a single escalation that checks for the 'Updated' flag, and have that escalation set a temp field lets say 'EscRun' to "YES" and then let Filters that have $USER$ = "AR_ESCALATOR" AND 'EscRun' = "YES" AND 'ACTIONFLAG' = 1

Re: Site to Excel

Export it from the User tool and instead of saving it as a regular arx format, choose .csv.. This would let you open the exported file in excel. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Danny Kellett Sent: Wednesd

JOB: Vacancies working for Research In Motion - Waterloo, Canada and Alpharetta, Georgia

All, I thought I'd do a quick post for our current vacancies, if you are interested in joining the team here at RIM please apply to the positions listed by going to http://www.rim.com/careers/ I am unable to accept resumes directly. 1003224 Remedy Systems Developer - Waterloo, Canada 0906266 Reme

Error while consuming Web Service

Hi Listers, I have an issue while consuming the Web Service from ARS. I get the error *ARERR [8760] Cannot establish a network connection to the AR System Plug-In server* ** The arplugin.exe starts properly when I start the ARS. I checked the arplugin, arjavaplugin, filter logs but were not of muc

Re: Site to Excel

Hi Joe, Thanks for your email. I wanted to bypass any manual effort. Reason being is that I have people who are going out to customers collecting data and I don't want them to be exporting everytime another data collector adds to the SIT:Sites form. We are bringing on 2000 customers/companies. I

Reopening an SLA in version 6

ARS 6.3 Patch 21 SLA 6.0 Hoping somene remembers the good ol' SLA 6 days :o)I have an SLA where the Resolution time is 4 hours. If I resolve the ticket in 3 hours, The SLA status changes from In Progress to Met. If for any reason I reopen the ticket no new SLA is attached. Is there a way to do t

Re: Reopening an SLA in version 6

You need to review your qualification for the Service Target. Neither the SLA or SLM application review the entries previously created. -Original Message- From: Benedetto Cantatore To: arslist Sent: Thu, Aug 26, 2010 10:48 am Subject: Reopening an SLA in version 6 ** ARS 6.3 Pat

Re: escalations failing to execute

I didn't see the arerror.log specifically mentioned. Have you checked there too? Earlier this week I was helping a coworker debug a similar problem. The logs he turned on didn't help much but when he checked the arerror.log we could clearly see some workflow that checks for duplicate records was be

ITSM - BMC vs Service Now vs CA

We are looking to switch from our in house BMC Remedy Help Desk to a full ITSM SAS solution. These are three of the vendors we are looking at. Can anyone out there comment on the pros and cons of these three platforms and share any relevant experience. Thanks Brian Sokol Manager, Desktop S

Re: ITSM - BMC vs Service Now vs CA

Contact your BMC Account Manager, he should be able to provide you with the comparisons between each solution. BMC does keep this kind of information Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sokol, Brian [

Re: ITSM - BMC vs Service Now vs CA

Guillaume, Really looking for independent advice. My BMC rep is of course telling me their apps are the best. The Service Now and CA reps likewise are saying their solutions are the best. Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: ITSM - BMC vs Service Now vs CA

Brian, All right then... Are you looking to customize the solution or be purely OOTB? As it has been explained in other posts, you need a very good level of JavaScript experience to customize Service-Now, so that's anotehr consideration. Other issues that you should consider in a SaaS solution

Re: ITSM - BMC vs Service Now vs CA

Thanks Guillaume, All good points. My first choice would be to keep the solution in house but I have been over ruled. We originally had a requirement in the RFP to be able to in source the solution if the SAS solution was not working for us but that requirement was removed by the project manage

Re: ITSM - BMC vs Service Now vs CA

What is the main business driver for out-sourcing? Reducing costs related to maintaining the current Remedy service desk? Knowing this would help in helping you Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Sok

Re: ITSM - BMC vs Service Now vs CA

Politics and resource constraints. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, August 26, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - BMC vs Service Now vs CA ** What is the main business dri

Notifier Log DDL

I'm troubleshooting something and it would be really helpful to have a DDL for the NTE:Notifier Log form from ITSM 7.5 or 7.6. If there is someone on the list running ITSM 7.5 or ITSM 7.6 with Oracle and could take a moment to send me this, I would really appreciate it. Anne Ramey

Re: ARWebReportViewer on 7.5?

Shawn, We were able to get Web Reporting to work on MidTier by installing the Business Objects Enterprise user suite on the Windows Server and then installing MidTier. The "AR Crystal Web Application" relies on the libraries installed with Business Objects Enterprise to execute... You still n

Re: escalations failing to execute

Seems to me the problem is when I deal with certain fields in the CTM:People table (target) ... for example the combination of Company-Organization-Department if I take these fields out of my filter it worksthe same with the other filters ... taking some fields out will fix the problem

Re: ITSM - BMC vs Service Now vs CA

About the politics: Expose the PM as totally biased and detrimental to the project. Talk to the project sponsor about the PM's biases, get the PM removed from that project and get a new one that is not familiar with BMC, service now or CA. (try to get a PM from an area that has nothing to do wit

AR System 7.6.03 documentation now available - GA soon

Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers

Re: AR System 7.6.03 documentation now available - GA soon

David, Is there a place to download a Zip file of the documentation like before? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, August 26, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: AR System 7.6.03 documentation

Re: AR System 7.6.03 documentation now available - GA soon

Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: AR System 7.6.03 documentation now available - GA soon

There will be from the EPD site, just like before. That'll be available at GA. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Sof

Re: AR System 7.6.03 documentation now available - GA soon

Ø Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? Yes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect th

Re: AR System 7.6.03 documentation now available - GA soon

It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In genera

Re: AR System 7.6.03 documentation now available - GA soon

Looks like the ARS beast needs to be tamed in its own VM cage ;-) Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Jason Miller [jason.mil...@gmail.com] Sent: Thursday, August 26, 2010 4:01 PM To: arslist@ARSLIST.OR

Re: AR System 7.6.03 documentation now available - GA soon

Jason: It sounds like you have the ARS application and the DB on the same VM. Is that correct? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 26, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6

Re: AR System 7.6.03 documentation now available - GA soon

Woooha!!! "Added real-time monitoring Previously, monitoring mid-tier memory use and performance required that you analyze entries in a log file. Now, you can monitor these items in real time through a JMX™ console such as JConsole" -- Jarl 2010/8/26 Easter, David : > ** > > Hi All, > > > >   I

Re: AR System 7.6.03 documentation now available - GA soon

Exactly! I was talking with my manager this morning about needing a much more powerful laptop in the future :) On Thu, Aug 26, 2010 at 1:11 PM, Guillaume Rheault wrote: > ** > Looks like the ARS beast needs to be tamed in its own VM cage ;-) > > Guillaume > -- > *Fr

Re: Weird ITSM issue (web) Part 2

Our Windows Engineer fixed the issue "I researched the issue and found some references to the Application Pool mode. I changed the app pool for the site (DefaultAppPool) from Integrated mode to Classic mode. That fixed it." On Thu, Aug 26, 2010 at 12:04 AM, Ibrahim Akar wrote: > Can you please

Gurudev Ankam is out of the office.

I will be out of the office starting 08/27/2010 and will not return until 08/30/2010. I'm going out of station and I have minimal access to mails until 30th August. I will give you a reply once I come back. For Carphone Warehouse account please contact Suneel Pallamreddy. All escalations should

Job Posting

-- CONTACT RECRUITER BELOW - DO NOT CONTACT ME - Job Description: This function covers incumbents responsible for application development and modification and or maintenance of applications. These individuals have knowledge of development tools and languages. Incumbents work closely wit

Re: Service Request Management Portal best practices-disabling Add to cart Button

Matt - Thank you for posting these very thorough instructions. This worked like a charm! I'm still on SRM 2.2 and an upgrade is nowhere in sight. This will prevent many misunderstandings with our users. Christine On Aug 17, 1:26 pm, Matthew Perrault wrote: > We had the same problems with the Add

Re: Installing Aeroprise

Wow. that quick. Thanks for that Rick.I'm not sure what Zenprise will bring to the party, but I'll do some reading up on it. Thanks for that. On Tue, Aug 24, 2010 at 7:45 PM, Rick Cook wrote: > I installed it in a few hours. Took another couple of hours to basically > configure it, and it

Re: AR System 7.6.03 documentation now available - GA soon

Just want to highlight that the Solution Stack installer (SSI) supports both local and remote databases. Details available in the documentation. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc.

Re: AR System 7.6.03 documentation now available - GA soon

Sorry Bruce, I overlooked this message earlier. Yes, it was the ARS app, MS SQL db and Tomcat with Mid-Tier (to be fair Tomcat also took up a bit of memory but was configurable). Since it was a beta I was trying to be respectful of our server team's resources (it seems like we are always asking f

Re: allowing access to support console directly from login.jsp page.

Joe, Setting user preferences will make it permanent. We want the solution where user has the flexibility to either go directly or choose the normal way by clicking from the home page. With Regards, Anuj Dua From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On