Re: Mid-Tier 7.5 Linux Installation Problems

2010-09-08 Thread Misi Mladoniczky
Hi, Here is that config, without the comments. I have not changed anything here after the install of Mid-Tier 7.5 patch 6. And the installer added my server name which is ars.rrr, along with the passwords admin and arserver passwords. Best regards - Misi, RRR AB, http://rrr.se

How to make SRD's Realted to a Specific Locale Visible in Service request Management 2.2

2010-09-08 Thread chaker
Hi, I am facing the below issue. The issue is For Eng Language the Category and Sub-catgeories and the SRD'ss associated with each sub category is visible , but for Other Language like Spanish the Catgeory and Sub category are ok but the SRD's realted to the Spanish Language catageory and

Re: IT Service Management Suite 7.6.03 now available

2010-09-08 Thread Danny Kellett
Looks like there is an issue with the FTP selection to download from the new EPD. The email it sends with the FTP details, is always in Chinese no matter what your profile is set to. I have emailed customercare but wondered if this was just my profile? Anyone else tried? Cheers Danny

Re: ITSM 7.6, Incident Management, Service field?

2010-09-08 Thread Bilinski, John CTR WHS/ITMD/ASD
Charlie, Rod is correct you have to relate the Business (or Technical) Service CI to either a Person, Organization or Company. Another thing to remember, If you are relating to a company or organization, and you have more than 1 company just remember the Service+ field menu on the form is

Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6

2010-09-08 Thread Bilinski, John CTR WHS/ITMD/ASD
Hello, Does anyone have any advice for building workflow to allow for automated Tasks in Incident Mgmt v7.6? We have a request process that is really not meant for the Change Mgmt module for it is a Service Request, but it requires multiple parallel tasks that need to be auto-generated in

Issues with IIS and Tomcat

2010-09-08 Thread Philip, Saji L
Hello, Listers I am creating a ' sandbox ' for Remedy 7.6. I have installed ARS and the CMDB, and I went to test out the mid-tier and got the following error message: HTTP Error 500.0 - Internal Server Error Calling GetFilterVersion on ISAPI

ARERR 9093

2010-09-08 Thread Jaya Munjal
Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work

Re: ARERR 9093

2010-09-08 Thread LJ LongWing
Jaya, In my experience, this error is not related to Load balancing.that will simply cause you issues with invalid session. This problem is as you said, either their IP is changing, or they are closing their browser without logging out and re-opening a new browser and trying to re-connect.

Related Change Search question

2010-09-08 Thread Rick Cook
The form CHG:Change Assoc Search is used as a dialog when attempting to search for matching RFCs from an existing one. I have added a couple of fields to that form so that they can be used as additional search criteria. I also added them to the table qualification, the workflow that does the

Re: Any suggestions on building workflow to automate tasks with Incident Mgmt 7.6

2010-09-08 Thread Chowdhury, Tauf
John, We've wrestled with this in 7.0.3 and finally just purchased Abydos Designer which does this and the tasks are designed via a visio workflow. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System

ARS 6.3. Changing Oracle server from 9 to 10. Caveats?

2010-09-08 Thread Ray T
So, in my never ending quest to make slow but steady progress towards modernization (or I should say to get to historic modernity), I have ARS 6.3 that was running with 9.2.0.1 Oracle client against 9i Oracle server, now running with 9.2.0.4 client against Oracle 10g server. I'm all good with

Re: Mid - Senior Remedy Developer opportunity in Denver, CO

2010-09-08 Thread Ray T
Allison, I am limited to NYC, DC area for now. Good luck. On Tue, Sep 7, 2010 at 12:13 PM, Allison Keller akel...@quantixinc.comwrote: ** Good day, listers! We are seeking a permanent employee in South Denver, CO. The description is below. Please contact me if you are interested, or feel

Re: Issues with IIS and Tomcat

2010-09-08 Thread Ron Gehring
Philip, I have a document on setting this up using IIS 7. If you want to contact me (and anyone else) off list, my email address is ron.gehr...@gmail.com. I'll send you the document. Thanks, Ron Gehring On Wed, Sep 8, 2010 at 10:01 AM, Philip, Saji L sphi...@houstonisd.orgwrote: ** Hello,

Re: What am I doing wrong? arimportcmd.exe fails from a filter and command line

2010-09-08 Thread Calman Steynberg
Ibrahim, the reason your original command did not work was because you used a lower case -m. In your snippet below you changed it to -M which is why it now works. -m and -M are mutually exclusive. (I believe there is a note stating this in the documentation somewhere) -m denotes the

Changing row highlight color

2010-09-08 Thread Shane Buchholz
I am wondering if it is possible to change the highlight color used on selected rows in the MidTier. We are looking at making some background color modifications to our tables, and unfortunately the highlight color is hindering our efforts. I have not been able to find anything by perusing

Re: IT Service Management Suite 7.6.03 now available

2010-09-08 Thread Easter, David
I'm not encountering that issue - but is it possible that you accepted the Export Compliance and Access Terms in Chinese? I know that in the previous version of EPD, when using Firefox, the Language defaulted to Chinese because Chinese was first alphabetically. You may want to try starting

Re: IT Service Management Suite 7.6.03 now available

2010-09-08 Thread Danny Kellett
Hi David, Thats what support said. I was using firefox. Support contacted me and said use IE and it works. I have a ISS number if you want to follow it up Regards From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 08

ARERR 9093

2010-09-08 Thread Jaya Munjal
Hi List We have 2 mid-tier servers (WINDOWS 2003, IIS, Servlet Exec) configured in a load balancer. Over the last few days we have started getting ARERR 9084 or ARERR 9093 while accessing Remedy application over the mid-tier. This is happening for some users only while others are able to work

Re: Changing row highlight color

2010-09-08 Thread Easter, David
Check on pages 217 and 218 of the Form and Application Objects Guide PDFhttp://documents.bmc.com/supportu/documents/53/78/95378/95378.pdf: Setting row colors This section explains how to set the colors of individual rows in a table. The colors are based on the value of one of the selection

Re: Changing row highlight color

2010-09-08 Thread Shane Buchholz
David, Thanks for the reply. I am not having issues setting the background color on the rows. The issue I am having is with the highlight color used in MidTier for the selected row. The default color is yellowish, and it is causing some confusion with users during testing. I would like to

Re: IT Service Management Suite 7.6.03 now available

2010-09-08 Thread Jason Miller
I didn't have any language issues but had issues downloading using the download manager with the combination of Firefox, NoScript and running as a non administrator on Win7. The Akamai client was already installed from my attempts with Firefox and it just worked when I tried with IE. I have to

Re: IT Service Management Suite 7.6.03 now available

2010-09-08 Thread Danny Kellett
I too was using FF and no script but was Win7x64 Admin. Never thought I would say this butIE for the win J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: 08 September 2010 18:33 To: arslist@ARSLIST.ORG Subject: Re: IT