Ignore SP1. There's no service pack. It's 7.6.4. I've tested and it's fine.
Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday,
Hello David,
we checked and that product was not purchased.
Thank you for your cooperation
Peter
Messaggio originale
Da: david_eas...@bmc.com
Data: 16-feb-2011 18.04
A: arslist@ARSLIST.ORG
Ogg: Re: where I can find the executable file of SRM?
If you purchased your products through the
Is there a document that lists the feature delta from 7.1 to 7.6.03? I have
tried to search the archives for notices like:
“Announcing BMC Remedy Action Request System” but come up empty on the website.
Best regards,
Rich
�x
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你
。
GIS-ISS-SEM
Service Technology Development Manager
ITIL
Look for the What's new presentations.
-Original Message-
From: Gard, Richard J rjg...@statestreet.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Feb 23, 2011 9:05 am
Subject: ITSM Feature Addition History - 7.1 to 7.6.03
**
Is there a document that lists the feature delta from 7.1
Hi List
Did anyone integrated the OIM or any other Identity management (like
IBM's) with Remedy
Any experience/issues ?
Regards,
Mike Ilmer
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attend
Vidhi,
The only other things that come to mind are...
- Do you have proper access to the .csv file and
- Could there be something set incorrectly in your .armx file?
Here is the .armx file that we use...
?xml version=1.0 encoding=UTF-8?importmapping
options
datahandling
I have a field called OS on a form where I capture the OS of a PC. First I
tried creating a Flashboard based upon the value in that field. Then I tried
running an escalation to set another field based upon the value of that field.
In both cases it fails. I am thinking this is because there is a
Never mind I used the database field ID and that worked.
Thanks,
Brian
From: Sokol, Brian
Sent: Wednesday, February 23, 2011 9:44 AM
To: 'arslist@ARSLIST.ORG'
Subject: Field named OS Not being recognized
I have a field called OS on a form where I capture the OS of a PC. First I
tried creating
Axton,
The Tomcat that comes with 7.5 is 5.5.28
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Saturday, February 19, 2011 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: tomcat DOS attack question
** With all infrastructure
Larry,
That error has nothing to do with 2008, it has to do with a bug in the Dev
Studio where you are editing a piece of workflow that belongs to a
deployable app while you are not in the app..it for some reason has trouble
translating the role ID's to names and throws that error, it however
*
7.5 GA or a patch level?
Tomcat 5.5.28. Release Date*: 2009-08-18
On Wed, Feb 23, 2011 at 8:55 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Axton,
The Tomcat that comes with 7.5 is 5.5.28
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On
Hi Listers,
our partner is sending us updates of their WSDL. Just a few new
fields.
When I select the new file and press the Reload button my mapping of
100+ fields is gone.
Is there a way to avoid this? This is so frustrating!
Mark
I believe all of them...but honestly the first one I tried was Patch 3..and
it's still true for Patch 7
From: Axton [mailto:axton.gr...@gmail.com]
Sent: Wednesday, February 23, 2011 8:10 AM
To: arslist@arslist.org
Cc: LJ LongWing
Subject: Re: tomcat DOS attack question
7.5 GA or a patch
Hello,
I think BMC ship some free code if you want to build a homebrew
solution, but if your Oracle IM login IDs don't match your AR system
User form then it's not going to work. Ask BMC support for some
documentation.
Benefits: it's free!
Downside: it may not work, poor support/management/etc.
Thanks LJ. So I stand by my original statement that the bundled
infrastructure components are great for demo systems and reference
implementations, but not for production systems.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not
So far, the only customizations on my 7.1/7.0.03 upgrade system that the Best
Practice Conversion Utility is hung up on are the integration fields between
Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of
fields from the Patch 9002 Task Template integration, which
Hello everyone,
I try to register a ticket on service desk 7.1 got the following message:
Unable to reset a required field to a NULL value:
HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
Unable to reset a required field to a NULL value:
HPD: Help Desk Assignment Log: Assigned Group ID
Has anyone found a solution to this?
Data that is in the Notes field of an Incident template is not passing
into the Notes field of the Best Practice Incident view. This data
passes fine into the Classic View.
ARS 7.5p3
ITSM 7.6
Oracle 11g
Windows 2003 server
Tommy Morris
RSTS
Hi,
I have had something like this before. Look in CTM:People Permission Group (I
think) for the login name and see that the user has General Access as one of
its application permissions.
Kind regards
Danny
Single Sign On (SSO) for BMC Remedy AR System and ITSM
Wow! I actually found a solution on the support site. I'm buying lotto
tickets tonight before all my luck runs out.
TemplateSW00355982-fix.def
https://kb.bmc.com/resources/sites/ISEARCH/content/live/KNOWLEDGE_ARTIC
LE/288000/KA288141/en_US/~secure/TemplateSW00355982-fix.def?token=Ez+M/z
Just FYI guys,
Using the above on Windows, (Solaris and Linux still installing) we saw an
error when trying to access the Server Information via all clients.
ARERR 8762. ARGetServerInfo
Then it complains about ARERR623 authentication errors etc.
We found the following:
1 - The
Hi,
I'm sorry but the user has the correct permissions (I checked CTM: People
Permission Group). this is really to funny! Do you have any good ideas? Thanks
again ...
Peter
Messaggio originale
Da: dkell...@javasystemsolutions.com
Data: 23-feb-2011 17.27
A: arslist@ARSLIST.ORG
Ogg: Re:
Hi,
The only thing left to do is look at the log and see if the fields being pushed
are NULL or if there is data there, then you know its a permissions issue.
Just as a note, General Access is not one that can be found in the drop down so
do double check it is there.
Good luck
Kind regards
Cleaning up the RKM integration meant adding several of their fields to a view
in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be
deleted from HPD:Help Desk. Then another run of the Best Practice Conversion
Utility shows NO non-permitted field customizations any
Peter and others,
I have encountered this situation with support staff in our installation
(ARS7.1/ITSM7.1), thankfully only intermittently. And, last occurrence was a
few months back (wow, I could be talking entirely too soon!).
Basically, the user has effectively lost General Access,
Thank you, John, I have the SSO, but it is not what I'm looking for.
Our company wants to use the OIM to handle the account creation on
different systems.
So, when new user appears in the PeopleSoft, then OIM, based on the
predefined rules should create the production account in the active
ITSM 7.6.3, Linux environment.
Exported Service Target from a 7.1 application environment. Export
successfull. Moved the ARX file to a directory on my new application server.
When imported the service target (only 1) I got the following messages in the
log file:
1. It listed the path
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