Hi,
I thought to check out the overlay-features.
I wanted to add three fields to AR System Email Messages, and it worked.
Then I wanted to create table in one of my custom forms that searched AR
System Email Messages based these fields. This did NOT work out.
1. Do I really have to convert ever
Hi All,
When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3
environment, it gives the following error messages;
Exception occured while hash generation for Views
java.lang.ClassCastException: java.util.ArrayList
at com.bmc.arsys.api.Value.getLongValue(Unknown Source)
and
I have done it manually.
Create overlays in this order
Form > View > Field
Regards
Danny
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: 28 March 2011 11:24
To: arslist@ARSLIST.ORG
Subject: Mixing
When you add a new object (custom) using best practice mode [BP] it is
automatically created as custom
BPCU is only used
As a thumb rule do not mix modes
What that means is as follows?
You added 3 custom fields using best practice mode. These will only be seen or
will be available in best practi
"But if you had had to convert the base to custom you could easily open the
object in Best practice mode and use save as, the object will be created as
custom "
Is there a way that this can be done using BPCU (?). I am having trouble
getting it to run successfully. My case is - I imported form
Hi,
> When you add a new object (custom) using best practice mode [BP] it is
> automatically created as custom
> BPCU is only used
> As a thumb rule do not mix modes
> What that means is as follows?
> You added 3 custom fields using best practice mode. These will only be
> seen or will be availabl
Which version of BPCU are you using?
How to know the BPCU version that you are using?
If you look at the bpcu.log the second statement in the log will be the version
number
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect
BPCU utility is deemed to be used only as part of the upgrade steps
Why do you not import before upgrading to a 7.6.04 server?
If you do this before the server upgrade then BPCU will take care of converting
such objects to custom as part of the documented upgrade steps
Abhijeet
The opinions, st
Best Practice Conversion Utility 7.6.04 Build 002
Atul Vohra
-Original Message-
From: "Gadgil, Abhijeet" [abhijeet_gad...@bmc.com]
Date: 03/28/2011 09:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash
Ovelay feature
Which version o
"Why do you not import before upgrading to a 7.6.04 server? " - Forms were not
available to us at migration.
Are we saying BPCU can not be used after migrating to 7.6.4 (did not see that
mentioned anywhere).
Atul Vohra
-Original Message-
From: "Gadgil, Abhijeet" [abhijeet_gad...@bmc.
Hey Atul,
In BPCU log file you should be able to see log line stating exact version of
BPCU -
e.g
INFO - Best Practice Conversion Utility 7.6.04 Mon Mar 28 18:49:18.708
If you don't see, somehow you are using older version of BPCU.
Alternate way of finding version of BPCU is -
Open bpcu.jar in wi
Hi.
I have problem with creating report from Incident Console from Mid-Tier
Ar Server 7.1
Mid-Tier 7.0
ITSM 7.0
I search for the incidents, select all e click Report in the Incident Console.
I create a Report and I insert the qualificatione (ex:Status="Closed").
But the qualification does not w
Anita Bhakta
Application Administration and Development
Technology Services and Support
University of Houston
Email:bha...@uh.edu
Phone: 713-743-1414
Fax: 713-743-1410
Can you get the correct results from the UT?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Monday, March 28, 2011 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Creating Report with Mid-Tier 7.0
Hi
Amnesia!
where you can verify the correct version of my ITSM?
I suppose that it is the 7.0.
I am sure that the server version is:
7.1.00 Patch 007 200904160530
on Windows server 2003.
Please Help me.
Thank you very much
Peter
_
You have to look in SHARE:Application_Properties
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Monday, March 28, 2011 10:40 AM
To: arslist@ARSLIST.ORG
Subject: I lost my version of ITSM !
Amne
Pardon!
But i don't understand the your question.
What's the UT?
Thank's a lot.
David.
>Messaggio originale
>Da: tommy.mor...@radioshack.com
>Data: 28-mar-2011 17.18
>A:
>Ogg: Re: Creating Report with Mid-Tier 7.0
>
>Can you get the correct results from the UT?
>
>-Original Messag
Check SHARE:Application_Properties, sort on property value and look for
the relevant application name e.g. "BMC Remedy Incident Management"
Regards,
Andrew Goodall
Software Engineer | Development Services | jcpenney . jcp.com |
-Original Message-
From: Action Request System discuss
I found my version ITSM!
It is the 7.0.03 patch 7.
Thank you all for your cooperation
Peter
>Messaggio originale
>Da: ago...@jcpenney.com
>Data: 28-mar-2011 17.44
>A: ,
>Ogg: RE: I lost my version of ITSM !
>
>
>Check SHARE:Application_Properties, sort on property value and look for
>the
Sorry, the User Tool or thick client. I recall there being a bug with reports
where the criteria fields where not long enough to hold the entire value. So
check the same query on the user tool and see if is a "reports" issue or
something with the client types.
-Original Message-
From:
Hi,
my customer needs to update the version of ITSM from 7.0 to 7.6.
His current installation is:
7.1.00 Patch 007 200904160530
ITSM 7.0
Windows Server 2003.
It is possible to make the upgrate on the same version? how?
Thank you all.
Peter
___
BPCU is intended to assist in the conversion during an upgrade process to
v7.6.04 (or later) - and thus intended to be used once in the overall upgrade
process. Simply put the process is (and I'm way oversimplifying this - follow
the real documentation for all the actual steps):
1. Take a pre-
David:
"Once you do this, you'd really never want to run BPCU again. Any new objects
that you import into the server will become custom or overlaid objects. And
any upgrades of BMC products will only touch the origin (base) objects. " ---
I imported some forms from 7.6.3 system in to 7.6.4 s
Hey, be glad you got them to come in at all.
Based upon the belated information from David "... and load everything you wish
to be present once the upgrade is complete."
...we moved the upgrade of Kinetic Request 4.0.03 to 5.0.1 (and theoretically
the import of the alarmpoint integration applic
من قنابل 2010 الزوج العراقي و العائله الشرموطه كامل ساعه حصري +صووو
حمل من هن
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Well, if I had KNOWN that this was a requirement, I would have. I did not
think that this was true a month ago when I upgraded ARS on the staging server
and jumped into the BPCU tar pit. Also, if the upgraded 7.6.04 system is going
to refuse to import pre-7.6.04 definitions correctly (which I
So... why should I use this again instead of relying on some good
documentation of minimal customization?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@A
Just as a follow-up, the two Alarmpoint integrations (ver. 2.2) for Incident
and Change did in fact import in DevStudio 7.6.04, possibly because they are
packaged as small deployable applications (182 total objects), but none of the
objects come in as Custom - everything is Customization Type =
I am out of the office until 04/01/2011.
Hi All,
I have BBIL training planned to be conducted in IBM, Pune from Mar 29th to
Mar 31st(3 days). So I would not be available for immediate responses
during the day hours on these 3 days.
However I will be connecting to IBM network after 6:00PM IST eve
I think ITSM needs to be on patch 009 for the upgrade utilities to work.
Stuart Schon
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Tuesday, 29 March 2011 03:17
To: arslist@ARSLIST.ORG
Subject
Hi Ahijeet,
Its "Best Practice Conversion Utility 7.6.04 Build 002 201101141059". Please
find the extract of the file below--
==
[2011-03-28 16:00:48] INFO - Best Practice Conversion Utility 7.6.04 Build 002
201101141059 Mon Mar 28 16:00:48.406
[2011-03-28 16:00:48] INFO - Processi
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