Re: notification on work info update

2011-04-21 Thread Guillaume Rheault
There is no such thing... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Martinez, Marcelo A [marc...@cpchem.com] Sent: Thursday, April 14, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: notification on

Adding columns to an attachment pool

2011-04-21 Thread Shane Buchholz
I have not been able to find an answer to this by browsing the BMC KB, ARSList or the product documentation so I was hoping someone here might have the answer. I have a request to add a new column to an attachment pool that would display the date an attachment is added. Is this something that

Re: ITSM 7.6.04 - Modify Incident or Change by Work Info or Email system

2011-04-21 Thread Blankenship, Mark G
As designed. You are not updating the TICKET. But I do understand their point. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mario Röhr Sent: Tuesday, April 19, 2011 1:24 AM To: arslist@ARSLIST.ORG Subject: ITSM

ARS 7.6.04 Form Overlays - nextId increments

2011-04-21 Thread strauss
Observations: On my upgraded 7.6.04 system, there are now TWO schemas: HPD:Help Desk (schemaId 993) HPD:Help Desk__o (schemaId 2052) There are still the usual T, H, and B tables for 993, but NONE defined for 2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the

Re: notification on work info update

2011-04-21 Thread JD Hood
It seems like there used to be one that notified you when a customer updated the ticket, but my memory wants to date that as pre v7.x. What needs to be out-of-the-box, configurable with an on/off toggle, defaulted to off: 1. Process inbound email, match it up with an existing ticket (=

Re: ARS 7.6.04 Form Overlays - nextId increments

2011-04-21 Thread strauss
Okay, maybe not... NTE:SYS-Define NT Events is schemaId 606 BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some notifications and that required additional attributes in the Notification Event field. NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118

Re: notification on work info update

2011-04-21 Thread Doug Blair
JD I'll second that. I've done this at 3 other places so far. It is trickier than you might think, though. As I real we had to create the work info and then go back and read the attachments from the Email attachments form. Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any

Re: notification on work info update

2011-04-21 Thread Andrew C Goodall
Not only would that be great as OOTB but I think the incident needs to be flagged in some way as Needing Action as a result of an incoming work info update. I think this is needed as well for those Heads down service desk support groups where you don't necessarily use email notifications.