There is no such thing...
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Martinez, Marcelo A [marc...@cpchem.com]
Sent: Thursday, April 14, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: notification on
I have not been able to find an answer to this by browsing the BMC KB, ARSList
or the product documentation so I was hoping someone here might have the answer.
I have a request to add a new column to an attachment pool that would display
the date an attachment is added. Is this something that
As designed. You are not updating the TICKET.
But I do understand their point.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mario Röhr
Sent: Tuesday, April 19, 2011 1:24 AM
To: arslist@ARSLIST.ORG
Subject: ITSM
Observations:
On my upgraded 7.6.04 system, there are now TWO schemas:
HPD:Help Desk (schemaId 993)
HPD:Help Desk__o (schemaId 2052)
There are still the usual T, H, and B tables for 993, but NONE defined for
2052. On first glance, schemaId 2052 appears to exist ONLY as an entry in the
It seems like there used to be one that notified you when a customer updated
the ticket, but my memory wants to date that as pre v7.x.
What needs to be out-of-the-box, configurable with an on/off toggle,
defaulted to off:
1. Process inbound email, match it up with an existing ticket (=
Okay, maybe not...
NTE:SYS-Define NT Events is schemaId 606
BPCU created NTE:SYS-Define NT Events__o as schemaId 2032 because I added some
notifications and that required additional attributes in the Notification Event
field.
NTE:SYS-Define NT Events 7.0.03 had 95 records and a nextId of 118
JD
I'll second that. I've done this at 3 other places so far. It is trickier
than you might think, though. As I real we had to create the work info and then
go back and read the attachments from the Email attachments form.
Doug
--
Doug Blair
+1 224-558-5462
Sent from my iPad2
Any
Not only would that be great as OOTB but I think the incident needs to
be flagged in some way as Needing Action as a result of an incoming
work info update.
I think this is needed as well for those Heads down service desk
support groups where you don't necessarily use email notifications.
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