You can try something like this (put this in bat file copy.bat)
cd C:\
net use X: \\hostname\dir /user:username paZZword 2>> mount.log
copy %1 X:
and run in your workflow
@@: cmd.exe /c c:\.copy.bat $FileName$
On Wed, Apr 27, 2011 at 9:58 PM, Bruce Sisk wrote:
> I have a short term need to
I just confirmed the DO form we use as a launching point with F parameters
passed in URLs has Active Links that use those values on Window Loaded.
Jason
On Thu, Apr 28, 2011 at 2:01 PM, Joe Martin D'Souza wrote:
> **
>
> Does the active link fire at all? Try taking a active link log on the MT
>
David,
Is there way filter or tell what is a defect and what is an RFE? Burying
the RFEs with the defects isn't exactly user friendly or intuitive.
When you do find an RFE it might be something like:
+++
ID: SW00344789
Summary: Asset Management Lifecycle Enhancements
Details:
Sy
BTW, my bug wasn't the same..not going to be included in SP1, but apparently
slated for SP2 at this point
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Wednesday, April 13, 2011 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re:
John,
Looking at the full feature set that UserVoice provides, it almost looks
like an insult to suggest this. They look like they could be a BMC
competitor in some areas. If only BMC had a great technology to build an
interactive RFE process on that works with an existing
Release/CM/Incident/Pr
WOW I have never had the warm fuzzy you have experienced with the *many
* account managers we have had over the years. Our current one even ignored
requests from the VP of my division until she said screw it and called
Column (yeah I am still pissed about this). I question if that was the
in
Maybe the ARSLIST/WWRUG committee -- could setup.
http://uservoice.com/plans
Then -- at WWRUG -- each year -- people can lobby for their favorite
enhancements.
I would like to register the first one:
1) Have GUIDS be numbers/letters only.
-John
On Apr 28, 2011, at 4:07 PM, Susan Palmer wro
So what you are saying is that BMC needs more account managers like Greg
Waters. He has championed many of my issues through the support chain to
get me a resolution. I can't say that he has actually created an RFE for
me since an install program should work out of the box (my main
complaint), but
> either this doesn't display ones that are longer than the last year or the
> interface doesn't show them all.
I cannot find any data to support that statement. When I run a query, for
example, against "calendar" as a keyword and "AR System" as the product name, I
get back RFEs that were logg
**
John,
I agree with that. It's pretty easy to build surveys within the AR System. Your
product makes it even easier.
It also doesn't make sense to use Face Book. It's easier to use the BMC
Community portal.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Joh
hmmm
On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote:
** I predict a Kinetic Survey ad in our future . :)
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall wrote:
David,
Here's some solutions for BMC may consider for having users vote.
1. Use a Survey tool http://www.surveymonkey.com
And no specification for it to be Remedy :)
So - for those systems that give you a guid vs a sequence -- then you could end
up with a negative number.
It is all just for fun anyway. (oh and a beer for big (or interesting)
responses)
-John
On Apr 27, 2011, at 5:10 PM, Roys, Eric D wrote:
**
You are on the list. :)
-John
On Apr 28, 2011, at 9:28 AM, Doug Blair wrote:
**
John,
We upgraded from 7.0 to 7.6 during the time frame specified by your challenge,
and incremented the NEXTID for HPD:HelpDesk by a few millions just to be sure
they would not overlap.
Out of respect for my A
Hi Claire
well well, let's help BMC here once again
There are two option:
1. The account manager could then use technical sales people or consultants
(from BMC or partners) to assist
2. BMC could fire those account managers that don't add any value and are just
drawing a salary, and get some p
Does the active link fire at all? Try taking a active link log on the MT
(enable logging from the mid tier config and then enable logging on user
preferences for that user you are testing with).. This should give you a mid
tier log..
To the best of my knowledge Window Loaded should take care o
It appears the field isn’t filled in by the URL until after the window
display/load/open.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
author
That active link always fails qualification, even though the field does get
filled in…? I took out the limitation on client-type and it is definitely not
seeing the value getting put in that form.
Anne Ramey
***
E-mail correspondence to and from this address may
Hi All,
When trying to save any one of many forms (not all, only some custom) on my ARS
7.5 patch 3 windows server with SQL 2005 I receive the following error:
ARERR [552] Failure during SQL operation to the database : Incorrect syntax
near '|'. #SQL Server 102#
The log shows:
*/SELECT name
Just adding a subject Line
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, April 28, 2011 3:34 PM
To: arslist@ARSLIST.ORG
Subject:
**
Did you try an active link like I described be
Guillaume,
You assume the Account Managers are more than just salesmen. Mine is not. He
even admitted to me in a meeting that he knows nothing about Remedy. What good
would it do to tell him about enhancements.
C
-Original Message-
From: Action Request System discussion list(ARSLis
Did you try an active link like I described below on the existing field? You do
not need to change the field ID, it was just a recommendation in case it was a
new field with new workflow.. It can still be changed later as a part of
another project if you want to take do it..
But for the active
Dear List,
We have forms with fields with menus. On some of these there is an "Append
Items" check box, which means that instead of the menu choice replacing what is
already there, it will be added to it. But in some fields this "Append Items"
option is disabled. What determines whether this
Hi David,
This process is very cumbersome for the customer. Maybe it works great for BMC,
but for customers it is as BAD as it can be.
Another idea is:
Get you account managers to actually pay visits to customers, get and compile
and document feedback from teh client's management, business ana
This was code done by a vendor 3 years ago. We don’t work in those ranges.
So, there is no way to submit via URL.
Thanks,
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed
Thanks David but either this doesn't display ones that are longer than the last
year or the interface doesn't show them all. As jss has submitted at least two
and both are not on there.
Cheers
Danny
Sent from my iPhone
On 28 Apr 2011, at 20:47, "Easter, David" wrote:
> RFEs can be looked up h
Susan, I cannot think of anybody on this list who would do that. But I bet
if there were such a person they would buy you a free drink at WWRUG11 :)
On Thu, Apr 28, 2011 at 1:07 PM, Susan Palmer wrote:
> ** I predict a Kinetic Survey ad in our future . :)
>
>
> On Thu, Apr 28, 2011 at 2:31
I predict a Kinetic Survey ad in our future . :)
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall wrote:
> David,
>
> Here's some solutions for BMC may consider for having users vote.
>
> 1. Use a Survey tool http://www.surveymonkey.com
>
> Use or develop a service yourself like http://www.
Hi Andrew,
Crowdsourcing is something being considered in the processing of RFEs, yes.
I don't know of any immediate plans to implement it, but it has been suggested
internally as a way to make it easier to identify an enhancement more broadly
desired by the community.
Note that we get 20
Strauss,
Ref: RFE0010655 (SSL / AREA LDAP).
At JSS, we take client feedback seriously. Perhaps I can cite some
examples, one of which is relevant to your RFE.
One of our clients asked us why they still needed the BMC AREA LDAP
plugin after enabling Integrated Windows Authentication on their SSO
RFEs can be looked up here:
http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS
It's the same place you look up Defects. So today, if you thought of an RFE,
you can go to this location and type in the keyword to see if someone else has
put in an RFE on the topic. If you find one, you have
It was a word doc that support emailed me to fill out on a previous issue. You
can also get the gist of what they need by looking at the RFE doc in the
Support Policy section of supportweb.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST
David,
Here's some solutions for BMC may consider for having users vote.
1. Use a Survey tool http://www.surveymonkey.com
Use or develop a service yourself like http://www.surveymonkey.com
Surveymonkey is cheap and easy to use versus the cost of your own custom
solution, although BMC may disag
From the sales perspective, I guess an RFE with the biggest 'wow factor'...
From where did you get that RFE form?
Joe
-Original Message-
From: Grooms, Frederick W
Sent: Thursday, April 28, 2011 3:19 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re
I'm not as bothered about how an RFE is created. A short while back I opened a
ticket with BMC. The ticket was simply "Please create an RFE for me. Attached
is a completed RFE form" (I had taken an earlier RFE form and changed it up to
how I wanted this RFE to be). Later I received an email
Yep, I got this the other day:
==
Sent: Tuesday, April 26, 2011 7:26 PM
To: do-not-re...@bmc.com
Subject: Re: Quality Management ID # RFE0010655
Summary* : AREA authentication over SSL still requires cert.db from ancient
version of Netscape
Product* : AR Syste
I feel that way too.. I do see why they took away that ability when support
once explained it to me. Apparently when it was available for the rest of us
to submit RFE's, they would get a number of unreasonable requests that would
be disqualified as a reasonable RFE right off the bat..
I feel i
I agree, I think that is a great idea. The RFE process needs to be opened up
and voted on by paying customers to gauge the real world demand for such
enhancements to products.
I've opened tons of RFEs and rarely do I hear back on any of them, never to my
knowledge has a single one been acted on
Hi David,
How does BMC determines the demand for an RFE? Are you relying on BMC
consulting services or the sales department to gauge and estimate the demand?
It seems to me the proper way would be to open the process by having willing
customers participating and voting in the process. No offense
Putting it that way seems a lot more sensible (reasonable even) than that
original response...
It would be nice to know what was that RFE for though.. Maybe there is a way
to work around it..
Joe
-Original Message-
From: Easter, David
Sent: Thursday, April 28, 2011 1:57 PM Newsgrou
I meant ‘what was the RFE for’ :-).. I know it a Request For Enhancement..
Joe
From: Axton
Sent: Thursday, April 28, 2011 1:17 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)
** Request For Enhancement
On Thu, Apr 28, 2011 at 11
David,
The one massive short fall I always see with BMC is that the current list of
RFEs are not easily visible. So lets take this example. We could have all
thought this was a great idea and thus you would have got your "High Demand"
value.
Kind regards
Danny
Single Sign On (SSO) for BMC Remedy
The phrasing is, admittedly, a little confusing - but the general message being
conveyed is that the RFE was put in several releases ago and the RFE has been
considered but deferred several times. If an RFE is considered and deferred
multiple times, it is an indication that the enhancement requ
I have done both 7.6.03 and 7.6.04 on 64-bit RedHat6 Enterprise and on
64-bit-only Microsoft 2k8 R2 platforms and not had any issues. Specifically,
are you talking about compatibility with the client? The RDBMS? The apps?
All
I can tell you for certain from your question is that it does wor
It was for some type of trigger that would function on client-side actions.
Filters are just too limiting, we don't care what Doug says. ;-)
Rick
On Apr 28, 2011 10:18 AM, "Axton" wrote:
> Request For Enhancement
>
> On Thu, Apr 28, 2011 at 11:37 AM, Joe Martin D'Souza wrote:
>
>> Out of curiosi
Request For Enhancement
On Thu, Apr 28, 2011 at 11:37 AM, Joe Martin D'Souza wrote:
> Out of curiosity, what was the RFE for?
>
> Joe
>
> -Original Message- From: Terje Moglestue
> Sent: Thursday, April 28, 2011 5:15 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.OR
Create an AL with a Run If Qualification
$CLIENT-TYPE$ = 9 and ‘536870925’ != $NULL$
Where the Execute on condition would be on Window Loaded (try Window Open if
Window Loaded fails)
Action:
PERFORM-ACTION-APPLY
This should work unless there is a stop error because of some data validation...
Out of curiosity, what was the RFE for?
Joe
-Original Message-
From: Terje Moglestue
Sent: Thursday, April 28, 2011 5:15 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: RFE (No Plans to Implement)
It sounds like - if you wait long enough - you can
Are you trying to do a search?
I don't know if using the "qual" parameter in the URL (for search
qualification) will help you (I can't remember if it automatically does the
search or not). The most common method is to use some trigger field and an AL
on Window Open to force the search.
Fred
Have not moved to 64-bityet. I am looking at installing 7.5p3 32-bit on a
second app server (Windows 2008), turn off my current app server (HW is out of
warranty) and then upgrade to 7.6.03 64-bit.
I am trying to install AR, CMDB and ITSM on the new hardware bringing it up as
a part of a server
Thanks Tauf.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, April 28, 2011 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.03 on 64-bit Oracle 11g
**
Tommy,
We had this setup before going to .04. We just
We are in 7.6.03 with oracle 11g in windows platform.
What kind of issues are you seeing and what OS are you in?
On Apr 28, 9:38 am, Tommy Morris wrote:
> Has anyone installed AR 7.6.03 64-bit against an Oracle 11g 64-bit db? I
> have heard that it does not work well (if at all) and yet BMC docs
Joe,
I'm not ignoring you. Just give me this week and some of next and I'll
fill everyone in! :)
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsli
Tommy,
We had this setup before going to .04. We just made sure the AR app was
installed on a 64bit OS (Windows 2008) with a 64 bit Oracle client as
well. We didn't notice any catastrophic failures. We also had it on both
standalone Oracle and RAC.
Tauf Chowdhury | Forest Laboratories, Inc
Has anyone installed AR 7.6.03 64-bit against an Oracle 11g 64-bit db? I
have heard that it does not work well (if at all) and yet BMC docs say
that it is compatible. There is a huge difference between compatible and
functional though.
Tommy Morris
RSTS Remedy Developer
817-415-6898
Doug,
If you're on SQL Server, you can try a variant of this:
select
year(dateadd(s, submit_date, '1/1/1970')) AS [Year Created],
month(dateadd(s, submit_date, '1/1/1970')) AS [Month Created],
count(*) AS [Ticket Count]
from hpd_help_desk
where submit_date > datedi
Totally agree with yours and Tauf's rational
Companies that are more mature from a process and metrics perspective
definitely need to have this kind of breakdown, otherwise you simply cannot
improve the service level.
Guillaume
From: Action Request System discus
John,
We upgraded from 7.0 to 7.6 during the time frame specified by your challenge,
and incremented the NEXTID for HPD:HelpDesk by a few millions just to be sure
they would not overlap.
Out of respect for my ARSLIST colleagues I will not do the math, but in this
case you can buy me a beer fo
I'm trying to update a 'Custom' object with the Java API and I get the error
Invalid object or object name for overlay mode set
If I convert the object to Base, I don't get this errorI'm reading the
JavaDocs, but can't find anything about how to set the overlay mode.
___
None of my developers have seen this behavior in 7.6.04, but we are a green
field build, not an ugrade. The Incident team just used Modify All to populate
a new field added to the HPD:HelpDesk schema with no problem.
However, we are an Oracle 11g shop with a hybrid of RHEL6 and Win2k8DC R2
ser
Hi Experts,
Thank you very much for all of you for helping me. Once again I'm
seeking all your help and expertise advice on couple of the issues which
I'm facing with RKM.
1. While creating a knowledge article the Article ID is generating
but not populating in the article ID field
It sounds like - if you wait long enough - you can close the ticket!
Or - they think it is just like cheese - it's getter better with time - until
it is out of date!
~
Terje
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On
The error can be related to that you have used local characters in
form names, and you started the server with wrong locale.
--
J
2011/4/26 PCR Remedy :
> Hi, I hope someone can help about this issue.
>
> You know the history, nobody make documentation, nobody make backups,
> and when people go
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