Vanessa
I recommend that you take a look at Abydos Designer for SRM - this will
allow you to define the process steps, QA, data capture, approvals and
rules for when Work Orders/Change Requests or other records get created.
For more information see
Dear experts
Seeking your help again .
I want to query a list of data using a WSDL for this am using GetList
operation, how can I give the below qualification in the XPATH.
'Test' LIKE %test%
Can I use the below qualification for the same in web service / what is
the syntax for LIKE
Dear All,
We are going to implement Remedy ITSM Suite for one of our clients. My manager
wants to know what is the best method to approach testing. Any ideas?
Please provide sample test cases as well in case if you have.
Thanks Regards,
Kalyan Krishna Nethy.
So I finally heard back from BMC, and their response is (this is a direct quote
from them)
In review of the issue reported, please note, it is working as designed.
Workflow logs will clear out on each form change.
I have requested an RFE to redesign this functionality ... so that it works.
James,
I have seen the same thing and know where you are coming from. The workflow
logging from mid-tier need to be redesigned - it is not working very well. It
might be working at design - the fact is that it is not doing a good job.
With the User Tool workflow logging from the client was
I concur - very frustrating working with midtier logging, this is going
to get more and more visibility as clients are pushed to the web client
and developers are forced to troubleshoot solely from the web client for
ITSM 7.6.x + applications that are no longer supported in the thick
client.
Throw in a true load balancing solution and then you need to look at
multiple logs at once.. OUCH.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
Yeah - that's what we have :) FUN - not.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, May
Need some feedback from all your database SQL experts out there.
We have been having an ongoing discussion regarding the use of Indexed fields
within a Set Field If Action and/or a Push fields If Action qualification.
Here is what we are looking at.
You have a form with three indexes, Inx1,
Chris good question.
I had always assumed that the ARSystem just took the query, then
formatted it in TSQL and sent it off to the database engine. If this is
the case, then the database engine will follow the query optimizer
settings to follow the index trail.
If, however, the ARSystem actually
Guys,
Just turn on SQL logging and you will see the answer.
If ARS did what you suggested in the last paragraph, ARS would be a database
engine. You can place indexes through ARS (recommended) or directly in the
database (not recommended but often done). The effect's the same.
Cheers
Ben
Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users
are prompted to change their password when logging into the User Tool, but
not when they are logging onto the web version. Is this expected behavior?
Have I missed a setting somewhere? Thanks for the help!
Drew Shuller
Does anyone out there have 10k, 100k, or more groups in their arserver?
Does this cause an issue with the memory footprint, login times, server
startup times, etc.?
Axton Grams
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For a getlist operation, by default one of the input mapping
attributes is: Qualification
You send the qualification as input to remedy using this attribute.
This qualification is same as what you use in remedy user tool
advanced qualification bar.
You do not need to change XPATH element.
On May
Hi Prasanth,
I created a test web-service and following worked. It returned a list of
matching records.
'Parent ID' LIKE ( %+XPATH(/ROOT/Parent_ID)+%)
Thanks
Chintan.
--- On Tue, 5/10/11, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com
wrote:
From: Prasanth Prabhakaran
Drew, check to see if they are using the Init form. This works for WUT
but not for the web based tool.
I use the init form here to allow me to force people to change their
passwords and it works nicely. I'm not sure how you would use it with
the web tool, as I don't think there is a way to use
AR system 7.5 patch004
windows 2003 server
SQL 2005 Database
Hi there im facing a trouble trying to consume an external web
service. With no authentication the process works fine, but needs to
have authentication activated.
i already check it with soapsonar and it works fine.
From my
Also, you didn't mention if you're using the password management capabilities
first introduced in 7.1.00. There's a checkbox on the user form called Force
Password Change on Login that you can check. Or you can set up a password
management policy that forces them to change their password
Manage the Dataset row level security on the BMC:CORE:CONFIG:BMC_Dataset
form. Do a search and select the dataset then change the Field
CMDBRowLevelSecurity value to the perms you want.
Ron
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The log you show here is the plug-in server log, indeed the Plug-in Server
detected loaded your plug-in. BUT my point was more about ...
Did you perform the necessary configuration to have your AR Server see your
specific plug-in?
When AR Server Plug-in Server both are C implementations --
Axton,
I've seen this at more than one site... seems that the breaking point is
around 85k or so Groups... however, in discussion w/ Doug M today, it sounds
as if there was an issue with how the null groups (groups not used for
permissions) were being loaded... apparently, this has been very
Yes, I've got that set up so that the user has to change their password as
soon as they log in for the first time. It's working on the web but not the
user tool. I haven't been able to check to see if the init form is being
used (I'm pretty sure it's not) but I do have some workflow that's
In Developer Studio when you are trying to create the Vendor form. Instead of
using the dropdown, type the value into the field
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of gok's
Sent: Monday, May 09, 2011 4:43 PM
To:
anybody look into Splunk -- it seems log file dreamy to me.
-John
On May 10, 2011, at 11:33 AM, Chowdhury, Tauf wrote:
Throw in a true load balancing solution and then you need to look at
multiple logs at once.. OUCH.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Vamsi, the problem with that is client has to know Label/DBNames(dont remember
exactly which one is needed in WSDL). The idea of web-service is to hide that
information from them, hence places where only particular fixed parameters need
to be passed, they can be passed as XPATH elements.
That
Thanks for the tip Jarl! That looks pretty interesting. How long has that
been there?
Jason
On Sat, May 7, 2011 at 8:30 AM, Jarl Grøneng jarl.gron...@gmail.com wrote:
If your on 7.6.4 you can use the Alert -- Web service plug-in in AR
System. This is asyncron, and will probably do what you
Hi, Thank you very much for your inputs.
Do you have any detailed implementation document/steps to perform this setup.
Also, if possible can you please share the integration guide.
Regards,
Sachin
-Original Message-
From: Action Request System discussion list(ARSList)
It was added in 7.6.4..
BMC also mention that in a future relase they will add asyncron
functionallity to AR System :-)
--
J
2011/5/11 Jason Miller jason.mil...@gmail.com:
** Thanks for the tip Jarl! That looks pretty interesting. How long has
that been there?
Jason
On Sat, May 7, 2011
Hi Appajee,
Thanks for reply yes I mentioned the plugin alias name in the ar.cf file
with server name and port number.
Thanks
Gokul
Papolu, Appajee wrote:
The log you show here is the plug-in server log, indeed the Plug-in Server
detected loaded your plug-in. BUT my point was more about
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