Re: Error searching BMC_Product Class

2011-08-05 Thread Victor Olufowobi
Any ideas? ... a push in the right direction? . please On Tue 02/08/11 15:39 , vic...@klub.chip.pl sent: Hello Listers, I have a strange problem when searching AST:Product form from Asset Management module. This problem is only when searching using web client - it

Resize a view.

2011-08-05 Thread John . Atherly
I'm trying to resize a form that only has one view. I'm looking for the form to open up in the size of 2 inches by 3 inches. It only has two question and an Save button on it plus several hidden fields. I followed the steps below but it still opens full screen with the client. I read that

Re: Resize a view.

2011-08-05 Thread Frank Caruso
Are there any stray fields below your main display area? The User tool resizes forms based on the location of all displayed fields. On Fri, Aug 5, 2011 at 9:32 AM, john.athe...@schneider-electric.com wrote: ** I'm trying to resize a form that only has one view.  I'm looking for the form to

Re: Error using Remedy 7.1 APIs in VB.Net

2011-08-05 Thread Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Yes, it was compiled in release mode. I just changed to which executable my scheduled task pointed. I was pointing to the exe in the Application Files\ProjectNameAndVersion\programname.exe now I'm hitting the one in the release folder under bin. They are both the same size. I will see if this

Re: Resize a view.

2011-08-05 Thread John . Atherly
They are all hidden and group up in the left top corner just under the not hiidden fields _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator

Re: Resize a view.

2011-08-05 Thread John . Atherly
Thanks all for responding. I need the on open to be submit so that it creates the record that I'm looking for. Nothing worked unless I set it to Dialog and then the record is not created. _ John Atherly

[no subject]

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Re: Sync Cache in 764 Not Working

2011-08-05 Thread Remedy
I only use the flush cache button in the midtier admin console and the changes for my overlays show up fairly quickly. In the user tool I have to usually re-login to get those changes to show up (in 7.1 I never had to). Using the Sync Cache option seems to crash the midtier, so we have stopped

Re: Resize a view.

2011-08-05 Thread LJ LongWing
Open it in Dialog, and then have your 'ok' button do a push to the form you want to do the create on J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Friday, August 05, 2011 8:32 AM To:

Re: Resize a view.

2011-08-05 Thread Grooms, Frederick W
You could always have a Done button on the Dialog that does a push to itself to create the record, then closes the Dialog. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of joh...@schneider-electric.com Sent: Friday,

Re: Sync Cache in 764 Not Working

2011-08-05 Thread strauss
The bigger problem is that some mid-tier 7.6.04.01+ actions (preload, flush cache, restart tomcat) are crashing the external authentication services. Preloading crashed the AREA plugin thread, and since it showed up in the arerror.log and aruser.log I knew that I had a problem. Yesterday several

Re: Sync Cache in 764 Not Working

2011-08-05 Thread LJ LongWing
Chris, Not that you SHOULD need to do this...but the ARMonitor should track if the plugin server is running or not, and restart it if it's killedso you in theory should be able to kill the java plugin server and have armonitor restart it without killing the actual remedy server. -Original

Re: Sync Cache in 764 Not Working

2011-08-05 Thread strauss
I would have to have some VERY explicit instructions for doing that before I would try it manually. It certainly isn't happening automatically. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ On 8/5/11 10:54

IP Provisioning Applet

2011-08-05 Thread Tanner, Doug
arslist, Anyone have a Remedy built application to manage IP provisioning and would be willing to share? I wrote one many years ago, but cannot locate it. Thanks in Advance, Doug This email is subject to certain disclaimers, which may be reviewed via the following link.

Re: Sync Cache in 764 Not Working

2011-08-05 Thread strauss
Windows Server 2003 R2 x64 Enterprise Plugin: D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll So I would just have to kill arplugin.exe, correct? It is displayed as arplugin.exe *32 in the regular Task Manager; I suppose I can just kill it from there. I would need the Process

Re: Sync Cache in 764 Not Working

2011-08-05 Thread Grooms, Frederick W
You should be able to see which plugins are loading in the plugin log. Anything listed in your ar.cfg as a Plugin should restart -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, August 05, 2011 1:51

Separation of Admin and Development Duties

2011-08-05 Thread Arner, Todd
We have been given a directive to separate the Remedy Development and Administrative functions. Basically, we have been instructed to come up with a way to ensure that no one person can make development changes and also be able to set up users accounts. We currently split the roles between two

Re: Separation of Admin and Development Duties

2011-08-05 Thread John . Atherly
We have run across the same issue and basicly the developers do not roll out their changes on Production that is handled by the admins. The developers and admin all have full access to all servers Dev, QA and Production but each keeps in their own rolls.

Re: Separation of Admin and Development Duties

2011-08-05 Thread LJ LongWing
Todd, In our company, because our application is a SOX app, the development staff cannot have write access to production. We have full access to our Dev/Test environments, but cannot have a write license in production at all. This means that we were forced to develop processes and procedures to

Extracting just the API files

2011-08-05 Thread L G Robinson
Hi Folks, Do you know if it is possible to extract the ARSystem/api directory from the Linux install without actually running the installer? My systems guys want to try to build a new ARSPerl for Linux and need the latest API files. This would be for 7.6.04 for Red Hat. Thanks. Larry Larry

Re: Separation of Admin and Development Duties

2011-08-05 Thread Jonas Stumph Stevnsvig
My previous place of employment had similar protocols. To ensure quality, We had four environments: Development, which is the ONLY environment on which the Devs have admin rights. Test, which is in theory the Admin's olayground - a place to test patches, and so on, so that the Admin does not

Re: Extracting just the API files

2011-08-05 Thread Jonas Stumph Stevnsvig
Just open the gzip file. i think i did that one time with the windows' API files - it's not a breeze, as you have to navigate through the archived files. Den 05-08-2011 22:58, L G Robinson skrev: Hi Folks, Do you know if it is possible to extract the ARSystem/api directory from the Linux

Re: Separation of Admin and Development Duties

2011-08-05 Thread patrick zandi
Huh ! I must be getting ripped, I have always been told by my boss, see that chair? Yes sir ... It Swivels.. On Fri, Aug 5, 2011 at 5:08 PM, Jonas Stumph Stevnsvig arsl...@stevnsvig.com wrote: ** My previous place of employment had similar protocols. To ensure quality, We had four

SRM 7.6.02 Navigational Categorizations

2011-08-05 Thread Gmail
In versions prior to SRM 7.6.00, SRM:Navigational Category form was a regular form that was used for bulk upload navigational categorizations. I noticed that in SRM 7.6.02 this form is a Display only form. Is anyone aware of which form has replaced SRM:Navigational Category? How can we bulk