REP password

2011-08-09 Thread Jonas Stumph Stevnsvig
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String to Date

2011-08-09 Thread Jonas Stumph Stevnsvig
Hi all I am having a spot of trouble with strings and dates... I have an import which gives me dates in the following format: MMDD, and puts them in a Character field. I want to parse the date, so i created a setfields action with a value of SUBSTR($ImportedDateCharField$, 6, 7) + -) +

Re: Incident 7.6.04 WorkLogs

2011-08-09 Thread Chowdhury, Tauf
Chris, We are on 7.6.04 without patch 1. Forgot if you were on p1 or not but here's another issue we faced. Within the Notes of entering Work Info entries, if the user types a line and hits enter, they can of course keep typing but when they save the record, everything after the 1st line break

Re: String to Date

2011-08-09 Thread Grooms, Frederick W
Since you didn't give us the ARS version and which operating system, my first suggestion would be to look up the ARDATE environment variable Another option would be to string manipulate the date into the format of MM/DD/ before putting it into the date time field. Fred -Original

Re: Incident Management Console 7.6.04

2011-08-09 Thread Ramey, Anne
We had the same issue. We ended up making new managed searches on the console for assigned (not owned). Certainly not ideal, but it seems to be an acceptable work around for my people Anne Ramey *** E-mail correspondence to and from this address may be subject

Re: String to Date

2011-08-09 Thread Jonas Stumph Stevnsvig
Oh sorry ARS 7.6.03 on w2k3 I tried MM/DD/ as well - no luck with that either... /Jonas Since you didn't give us the ARS version and which operating system, my first suggestion would be to look up the ARDATE environment variable Another option would be to string manipulate the date

Re: Incident 7.6.04 WorkLogs

2011-08-09 Thread strauss
Yes, that was part of their complaint I think. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Chowdhury, Tauf tauf.chowdh...@frx.commailto:tauf.chowdh...@frx.com Reply-To:

Web service behavior in 7.6.04

2011-08-09 Thread Chowdhury, Tauf
All, We have a 3rd party .NET app that calls the incident submit web service. It worked fine in 7.1 of course. However, in 7.6.04, they are stating that after the incident is being created, the response back with the incident number is adding some leading and trailing characters that is causing

Web service behavior in 7.6.04

2011-08-09 Thread John Baker
It looks like someone left a little debugging in the WS code :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: String to Date

2011-08-09 Thread LJ LongWing
What is the regional setting of the server? What format does the windows server expect dates to be in? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, August 09, 2011 5:54 AM To:

Re: First Call Resolution

2011-08-09 Thread Lee Cullom
The oldest topic in the ITSM world… FCR measurement! We have a solution that sounds similar to what Pavan came up with… It required us to join several views. And, this is the ITSM 7.X way, it would be different for custom Remedy shops, but the principles are the same. We leverage a little

Re: First Call Resolution

2011-08-09 Thread Tommy Morris
At my former place of employment we added a field called FCR and had the HelpDesk agents check it if it was closed on initial contact. If the ticket was forwarded to another group then workflow set the field to NULL and disabled it. Of course this would be difficult to manage if the HelpDesk

Re: Separation of Admin and Development Duties

2011-08-09 Thread Arner, Todd
Thanks very much Doug! This is extremely useful information. I think with the addition of the Structure only Administrator groups we can accomplish everything we need. Now our challenge will be to get to version 7.6.04 so we can use it :) Thanks to everyone who responded. The information

Re: Incident Management Console 7.6.04

2011-08-09 Thread strauss
Yes, we are experimenting with that. Going that route has a different fallacy. If I re-create the 7.0 toggle between Assigned and Owned, which I assume shoved some additional qualifications into the external qualification for the console's tablefield, the syntax will be tested and encapsulated

Re: Web service behavior in 7.6.04

2011-08-09 Thread Grooms, Frederick W
Is this on SP1? (and what OS is the MidTier on?) I just ran a test using soapUI against MidTier Version 7.1.00 Patch 007 200904060530 (ARS Version 7.1.00 Patch 007 20090416053) and I see the same sort of thing. (I'm on Apache Tomcat/5.5.31 on Sun Solaris 10) This is soapUI's HTTP log of the

Re: First Call Resolution

2011-08-09 Thread Meyer, Jennifer L
The problem with allowing the service desk staff to check the box is that they tend to inflate their metrics. Every single call that the service desk takes tends to get checked FCR, whether they resolve it when they answer the phone or it remains opened and gets passed around 6 groups over

Re: First Call Resolution

2011-08-09 Thread Andrew C Goodall
Our Service Desk had the basic requirements of count as FCR if Incident is resolved in the received support group, do not count as FCR if the incident leaves (reassigned) from the receiving support group (i.e. group created in - as we require assigned support group for create). This was easily

Web service behavior in 7.6.04

2011-08-09 Thread John Baker
That makes more sense now I can see this header: Tue Aug 09 09:52:16 EDT 2011:DEBUG: Transfer-Encoding: chunked[\r][\n] The number is part of the HTTP chunked feature, ie a length of string in hex followed by data, followed by a length, followed by data but stop when the length is 0.

Re: Web service behavior in 7.6.04

2011-08-09 Thread Chowdhury, Tauf
Thanks Fred. I'll have to check this on our old 7.1 as well. The mid tiers and app servers are on win2008 64bit. We are on the base .04 install. Not patch 1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms,

Re: String to Date

2011-08-09 Thread Jonas Stumph Stevnsvig
The server is set to english(us) and expects m/d/ I logged on to the dev tool on the server itself, instead of my workstation, and had a look at the date representation. It matched the server setting. But even after replacing the string with SUBSTR($ImportedDateCharField$, 4, 5) + /) +

Re: Web service behavior in 7.6.04

2011-08-09 Thread Chowdhury, Tauf
So one can conclude this is normal operation? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, August 09, 2011 10:39 AM To: arslist@ARSLIST.ORG Subject: Web service behavior in 7.6.04 That makes

Web service behavior in 7.6.04

2011-08-09 Thread John Baker
Yes, it is. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: String to Date

2011-08-09 Thread LJ LongWing
Jonas, Ok...just spent a few min's with this and figured it out for you. The problem is that when you are doing the + and / and etcremedy is considering it a mathematical formulation in the Date field. So, the solution I came up with is to first do all of your substr functions into the char

Re: Web service behavior in 7.6.04

2011-08-09 Thread Chowdhury, Tauf
Thanks to John and Fred. I've thrown the ball back into the app team's court... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, August 09, 2011 11:40 AM To: arslist@ARSLIST.ORG Subject: Web

Re: Incident Management Console 7.6.04

2011-08-09 Thread patchsk
Yes we received the same complaint from our users(mainly call center agents), when we went live a month ago. Basically users are unable to differentiate the concept that assignment and ownership are two different things. Only process owners understand that, but the regular call center agents do

Re: Incident Management Console 7.6.04

2011-08-09 Thread strauss
We are still testing custom filters here; my favorite so far, from our administrative desktop support group: ('Assigned Support Organization' = Admin Controller's Office OR 'Assigned Support Organization' = Admin International Studies and Pgms OR 'Assigned Support Organization' = Admin Network

Re: String to Date

2011-08-09 Thread Jonas Stumph Stevnsvig
Thank you.  it's Much appreciated. I`ll try it out later tonight. Have a great day LJ LongWing lj.longw...@gmail.com skrev: Jonas, Ok...just spent a few min's with this and figured it out for you.  The problem is that when you are doing the + and / and etcremedy is considering it a

Re: Incident Management Console 7.6.04

2011-08-09 Thread Chowdhury, Tauf
Your end users should've been able to come up with that one on their own! :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, August 09, 2011 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Incident

OT:Re: Write contents of a field to a file

2011-08-09 Thread Shafqat Ayaz
Thanks to all of you who replied. It looks like that perl is the way to go.   Shafqat Ayaz    From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, August 8, 2011 1:38 PM Subject: Re: Write contents of a field to a

Test email

2011-08-09 Thread Roger Justice
This is only a test. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Test email

2011-08-09 Thread Darrell Reading
This is only a reply. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger

CMDB 7.6.04: Failed while doing promotion

2011-08-09 Thread Alejandro Canon
Listers: ARS 7.6.04 SP1 CMDB 7.6.04 When doing promotion to BMC.ASSET for some changes made to a CI's following message appeared in Atrium Explorer Failed while doing promotion Login name used isn't Administrator but belongs to a custom regular group. That group was added in Group

Re: Test email

2011-08-09 Thread LJ LongWing
If this were an ACTUAL email, questions would have been asked, and hopefully answered. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Tuesday, August 09, 2011 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Test email **

Re: WWRUG11: Discounts end on August 15th, content being filled in, We have History and the Future

2011-08-09 Thread Rick Cook
Just signed up today. Will be staying at nearby Hyatt, because I can use points to pay for the room. Thank you for the discount code for the conference! Rick On Aug 7, 2011 2:00 PM, Daniel Bloom danielbl...@rogers.com wrote: Hi Everyone, just a reminder that we are only 6 weeks out from the