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Hi all
I am having a spot of trouble with strings and dates...
I have an import which gives me dates in the following format: MMDD,
and puts them in a Character field.
I want to parse the date, so i created a setfields action with a value of
SUBSTR($ImportedDateCharField$, 6, 7) + -) +
Chris,
We are on 7.6.04 without patch 1. Forgot if you were on p1 or not but
here's another issue we faced. Within the Notes of entering Work Info
entries, if the user types a line and hits enter, they can of course
keep typing but when they save the record, everything after the 1st line
break
Since you didn't give us the ARS version and which operating system, my first
suggestion would be to look up the ARDATE environment variable
Another option would be to string manipulate the date into the format of
MM/DD/ before putting it into the date time field.
Fred
-Original
We had the same issue. We ended up making new managed searches on the console
for assigned (not owned). Certainly not ideal, but it seems to be an
acceptable work around for my people
Anne Ramey
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E-mail correspondence to and from this address may be subject
Oh sorry
ARS 7.6.03 on w2k3
I tried MM/DD/ as well - no luck with that either...
/Jonas
Since you didn't give us the ARS version and which operating system, my
first suggestion would be to look up the ARDATE environment variable
Another option would be to string manipulate the date
Yes, that was part of their complaint I think.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Chowdhury, Tauf tauf.chowdh...@frx.commailto:tauf.chowdh...@frx.com
Reply-To:
All,
We have a 3rd party .NET app that calls the incident submit web service.
It worked fine in 7.1 of course. However, in 7.6.04, they are stating
that after the incident is being created, the response back with the
incident number is adding some leading and trailing characters that is
causing
It looks like someone left a little debugging in the WS code :-)
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What is the regional setting of the server? What format does the windows
server expect dates to be in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig
Sent: Tuesday, August 09, 2011 5:54 AM
To:
The oldest topic in the ITSM world… FCR measurement!
We have a solution that sounds similar to what Pavan came up with… It required
us to join several views. And, this is the ITSM 7.X way, it would be different
for custom Remedy shops, but the principles are the same.
We leverage a little
At my former place of employment we added a field called FCR and had the
HelpDesk agents check it if it was closed on initial contact. If the ticket was
forwarded to another group then workflow set the field to NULL and disabled it.
Of course this would be difficult to manage if the HelpDesk
Thanks very much Doug! This is extremely useful information. I think
with the addition of the Structure only Administrator groups we can
accomplish everything we need. Now our challenge will be to get to
version 7.6.04 so we can use it :)
Thanks to everyone who responded. The information
Yes, we are experimenting with that. Going that route has a different fallacy.
If I re-create the 7.0 toggle between Assigned and Owned, which I assume shoved
some additional qualifications into the external qualification for the
console's tablefield, the syntax will be tested and encapsulated
Is this on SP1? (and what OS is the MidTier on?)
I just ran a test using soapUI against MidTier Version 7.1.00 Patch 007
200904060530 (ARS Version 7.1.00 Patch 007 20090416053) and I see the same sort
of thing. (I'm on Apache Tomcat/5.5.31 on Sun Solaris 10)
This is soapUI's HTTP log of the
The problem with allowing the service desk staff to check the box is that they
tend to inflate their metrics. Every single call that the service desk takes
tends to get checked FCR, whether they resolve it when they answer the phone
or it remains opened and gets passed around 6 groups over
Our Service Desk had the basic requirements of count as FCR if Incident
is resolved in the received support group, do not count as FCR if the
incident leaves (reassigned) from the receiving support group (i.e.
group created in - as we require assigned support group for create).
This was easily
That makes more sense now I can see this header:
Tue Aug 09 09:52:16 EDT 2011:DEBUG: Transfer-Encoding:
chunked[\r][\n]
The number is part of the HTTP chunked feature, ie a length of string in
hex followed by data, followed by a length, followed by data but stop
when the length is 0.
Thanks Fred. I'll have to check this on our old 7.1 as well.
The mid tiers and app servers are on win2008 64bit.
We are on the base .04 install. Not patch 1.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms,
The server is set to english(us) and expects m/d/
I logged on to the dev tool on the server itself, instead of my workstation,
and had a look at the date representation. It matched the server setting. But
even after replacing the string with
SUBSTR($ImportedDateCharField$, 4, 5) + /) +
So one can conclude this is normal operation?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, August 09, 2011 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Web service behavior in 7.6.04
That makes
Yes, it is.
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Jonas,
Ok...just spent a few min's with this and figured it out for you. The
problem is that when you are doing the + and / and etcremedy is
considering it a mathematical formulation in the Date field. So, the
solution I came up with is to first do all of your substr functions into the
char
Thanks to John and Fred. I've thrown the ball back into the app team's
court...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, August 09, 2011 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Web
Yes we received the same complaint from our users(mainly call center
agents), when we went live a month ago.
Basically users are unable to differentiate the concept that
assignment and ownership are two different things.
Only process owners understand that, but the regular call center
agents do
We are still testing custom filters here; my favorite so far, from our
administrative desktop support group:
('Assigned Support Organization' = Admin Controller's Office OR 'Assigned
Support Organization' = Admin International Studies and Pgms OR 'Assigned
Support Organization' = Admin Network
Thank you. it's Much appreciated. I`ll try it out later tonight.
Have a great day
LJ LongWing lj.longw...@gmail.com skrev:
Jonas,
Ok...just spent a few min's with this and figured it out for you. The
problem is that when you are doing the + and / and etcremedy is
considering it a
Your end users should've been able to come up with that one on their own! :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, August 09, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident
Thanks to all of you who replied. It looks like that perl is the way to go.
Shafqat Ayaz
From: LJ LongWing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, August 8, 2011 1:38 PM
Subject: Re: Write contents of a field to a
This is only a test.
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This is only a reply.
Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger
Listers:
ARS 7.6.04 SP1
CMDB 7.6.04
When doing promotion to BMC.ASSET for some changes made to a CI's following
message appeared in Atrium Explorer
Failed while doing promotion
Login name used isn't Administrator but belongs to a custom regular group. That
group was added in Group
If this were an ACTUAL email, questions would have been asked, and hopefully
answered.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Tuesday, August 09, 2011 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test email
**
Just signed up today. Will be staying at nearby Hyatt, because I can use
points to pay for the room.
Thank you for the discount code for the conference!
Rick
On Aug 7, 2011 2:00 PM, Daniel Bloom danielbl...@rogers.com wrote:
Hi Everyone, just a reminder that we are only 6 weeks out from the
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