We have been pounding the devil out of the 7.6.04.00 and 01 User Tools for
months now as we worked on our 7.6.04 upgrade, and we crash it regularly. The
7.6.03 User Tool was far more stable, but then we weren't asking it to load
forms like HPD:Help Desk that have been modified for web-only use
**
Hi All,
We have Remedy 6.3 Environment up and running on AIX 6.1.
And there is a plan for upgrading AIX 6.1 to AIX 7.1
I was looking to confirm the compatibility of these two, but couldn't locate the compatibility matrix for Remedy 6.3.
Anyone with any experience of above?
Anyone
Thanks David for the info. This will help us plan as there is no use of
purchasing additional products if it is expected in IE10.
Thanks
Pavan
___
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attend wwrug11
Tricia,
I believe turning off the sandbox will allow CI's to go directly into the
production data set upon creation. Which out of the box is BMC.Asset.
In my environment, that would be bad, very bad. :-( If I am not mistaken, this
uses an out of the box reconciliation job to execute also.
Do any experience SSO users know if this could happen because SSO is not
passing locale in the sign on - at this point this is what I think I can
attribute this issue to, but I'm not 100%
I found this thread on BMC Communities:
https://communities.bmc.com/communities/thread/31051
Regard
Keep up the great work Misi. RRR|Chive just keeps getting better. It's
an invaluable tool for every Remedy consultant.
Rod Harris
On 15 September 2011 20:54, Meyer, Jennifer L wrote:
> Wonderful, Misi. Your work on RRR|Chive is amazing.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
>
Sorry forgot to mention this is Windows 2003 x64, servers are in USA
(central) - with Tomcat and redirect to IIS.
Arnab - sorry we are windows and are based in USA (not NZ), I did try
ARDATEONLY=MM/dd/ but it made no difference.
Regards,
Andrew Goodall
Software Engineer 2 | Develop
Definitely same datatable - this particular example is pure ITSM 7.5.01
incident management console.
ARS & Midtier 7.5 patch 4 in prod (also seen with ARS & Midtier 7.5
patch 7 on dev)
We are seeing this issue more consistently with a redirect from tomcat
to IIS, it's hard to pin down.
Re
This is ARS & Mistier 7.5 patch 4, ITSM 7.5.01
Note I see the same behavior for custom forms so this is not strictly
related to ITSM, and is only happening via midtier and not the WUT.
The issue is only occurring in tables with a date/time column value.
Regards,
Andrew Goodall
Soft
A spell checker is expected in Internet Explorer 10...
http://ie.microsoft.com/testdrive/Browser/SpellChecking/
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necess
Those TZ issues were supposed to have been resolved many years ago without
setting an environmental variables.. I think it was version 4.5 onwards that
did not require it..
I don’t recall seeing this on any of the recent versions..
>From the screen shots it does look like one of the later vers
I did face the same issue and this is what I did :
· Added ARDATEONLY=dd/MM/ in armonitor config file
· Added export LANG=en_NZ as a line in *profile* file in the
server. It resolved the problem
rei
On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall wrote:
> **
>
> Se
Andrew,
That is strange!!! Are you sure that the information on both those places is
coming from the same data table and during the set field operation, no workflow
is adding an hour to it???
Joe
From: Andrew C Goodall
Sent: Thursday, September 15, 2011 2:02 PM
Newsgroups: public.remedy.arsy
Remember that IESpell, Speckie and others are free to use for personal use. But
to use it in an organization you need license. IE does not have native as
everyone mentioned. Only Mozilla and Chrome has it. Dont understand why IE
doesnt do it. Most of the other apps like IESpell and Speckie use t
However I have had no problems so far working on a 64 bit Windows 7 Home
Premium Edition and the User tool.. So far at least and its been a while I have
used it on it.. Apart from the consoles that are not supported which is as
expected I do not have a problem with the tool itself..
Joe
From:
I have also found that 7.6.04.01 client on a server without flash (because
flash cannot be put on servers) octet crashes!
Sent from my iPhone so typo's or funky words can and do happen!
On Sep 15, 2011, at 7:08 PM, Vaibhav Singhal wrote:
> **
> Hi David,
>
> Thanks for prompt response :)
> I
Bill Hornback, who is the Professional Services Advisor at MingleStick, asked
me to forward this to the list. There is a doc file attached..
If it gets stripped out by the listserv, let me know and I’ll be happy to
forward the doc file to those interested..
Joe
From: Bill Hornbeck
Sent: Thur
**
Hi David,
Thanks for prompt response :)
I forgot to mention this - it's on 64 bit SP1 win 7 Virtual Desktop
Regards,
Vaibhav
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Easter, David [david_eas...@bmc.com]
Sent: Friday, September 16, 2011
Remedy User client is supported on Windows 7. It's just not supported on
64-bit Windows 7 (or XP). From the compatibility matrix:
AR System Client Supported Configurations
AR System supports the listed version of vendor products or higher.
Minimum Operating System Version
AR System Clients
W
**
Hi List,
As far as I know, User Tool is not supported on Win7.
But, if UT installation directory is moved from XP machine to win7, it starts working!
Any thoughts about this?
Cheers!
Vaibhav
::DISCLAIMER::
by the way ADDM is it's own box.. going to need lots of space, ram and NIC's
on that one..too..
On Thu, Sep 15, 2011 at 4:03 PM, Kathy Morris wrote:
> ** **
> Hi,
>
> We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier
> 7.6.4 on SQL 2008:
>
> *Currently the specs for AR Serv
You will want more RAM and probably more cores; when mid-tier
preloads/prefetches it will put everything we have available to work.
These are production 7.6.04.01 hotfix 1 systems on Windows Server 2003 R2
Enterprise x64 except the db.
Our mid-tier servers are 12 gb RAM with 16 cores. The prod
The get an Abacus
On Thu, Sep 15, 2011 at 4:19 PM, Richard Copits wrote:
> **
>
> But it only holds 4 records… J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
> *Sent:* Thursday, September 15, 2011 4:17 PM
I would make OS 80 gig at least... Remember 2.5 times RAM is SWAP.. 16 gig
of ram means 32 gig of swap or so..
On Thu, Sep 15, 2011 at 4:16 PM, patrick zandi wrote:
> If I was you... 2008 server is recommended 8 gig for OS.
>
> #1 min:16 gig ram or higher
> #2 min: 16 gig ram
> #3 min: 16 gi
But it only holds 4 records... :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
Sent: Thursday, September 15, 2011 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sizing 7.6.4
**
Kathy,
Believe or not, I successfully installed the en
Kathy,
Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite
with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a
400 GB disk space, and 6 Gig of RAM..
Robert
On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris wrote:
> ** **
> Hi,
>
> We are installing AR
If I was you... 2008 server is recommended 8 gig for OS.
#1 min:16 gig ram or higher
#2 min: 16 gig ram
#3 min: 16 gig ram or 32 gig ram
Drives: 20 Gig? huh? my DB is exported is over 100 gig..
ADDM is going to give you a TON of data:: estimate like this:: 1200 CI's
Per Server
1200 X 1000 boxe
Hi,
We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier
7.6.4 on SQL 2008:
Currently the specs for AR Server are:
Cores: 4 x 2.0 GHZ+
RAM: 4 GB
Disk: 40 GB
OS: RHEL 5.5 -64 bit
Servers: 2
Mid Tier:
Cores: 4 x 2.0 GHZ+
RAM: 4 GB
Disk: 20 GB
OS: Windows 2008 64 bit
Not sure, but let's guess
Please share more context:
- incident process?
- CAI technology?
Thanks,
~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
Follow me @Matt_L
Skype: matt.laurenceau
On 15 sept. 2011, at 21:49, Barbara Soditch wrote:
> In Remedy 7.6.04 there is a pendin
In Remedy 7.6.04 there is a pending status reason of "Registration Approval".
How / what is this used for?
We are trying to write definitions for each of the codes and are stumped by
this one.
thankx
Barb
___
UNSUBSCRI
All the relevant ports are opening. Could it be the java?
below, /usr/java5/jre/lib/jaxp.properties - does not exist on the server. If
this is what it is looking of how is it generated?
/usr/java1.4/jre/lib/jaxp.properties exist on server.
truss log,
8323196:61145325: _nsleep(0x31D77380,
glad to hear it! i was going to ask you this am if there was an
update.
On Sep 14, 12:15 pm, Rick Cook wrote:
> Good news! Mike is recovering from surgery. He still has a road to full
> recovery, and will be in the hospital for another couple of weeks, but his
> body appears to be cooperating.
Thank you all for your insight! I was starting to get a little worried.
Carin, would you mind sharing a little bit of how you did this? I'm a bit
new to AIE.
Thank you!
Warren
On Thu, Sep 15, 2011 at 9:43 AM, Matt Laurenceau
wrote:
> **
> Carin,
>
> AIE is definitely very powerful :)
>
> Atr
We are on ITSM 7.6.03, we do see this happening at very random.
As we see this happening we fix directly on the BMC:Core Base element
form manually. It is just the name, the other attributes were still
intact in our case.
On Sep 14, 8:16 pm, Tricia wrote:
> We are facing a major problem with our
Spell-check is also built into Firefox. You can verify by right-clicking on a
misspelled word (which will have a red line underneath it) and the drop down
will show the correct spelling suggestions. We recommend using firefox versus
IE with Remedy.
Hope this helps :-)
Did you add any custom workflow such as data validation to the CMDB? The
Sandbox Create stuff is coming from something in the update process in the
sandbox failing and not completing. Any workflow such as validations that stop
normal processing will foul that up.
The first step in the sandbox
Thanks for this update.
Twitter and Linkedin failed for me too
Have not tried FB.
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 15 sept. 2011, at 16:42, Joe Martin D'Souza wrote:
> **
>
> I was able to
I’m with you on that.. I pretty much had that same thought going..
I even thought that if somehow it was possible to integrate sites like Dice or
Monster to that profile, it would be a lot more useful than having something
like Facebook..
Maybe they are trying to target a younger, more impress
Rick,
>From what I was told LinkedIn and FaceBook changed the API's used to connect.
>The MingleStick technical folks are working on making the changes. As for why
>FB first, it may be that they responded with the corrections and LinkedIn has
>not.
Dave
From
I was able to create a profile a few days ago myself. My question is what
made the Mingle people think that a Facebook integration was a higher
priority than a LinkedIn one, since this is primarily a business, not
social, device. My FB account is mostly for personal contacts. My LinkedIn
account
MingleManager
I was able to get in yesterday and the day before to create a very basic
profile..
They do not have social networking feature working as yet except for Facebook.
So you cannot link any of your other social pages like LinkedIn, Twitter, etc.
as yet. I was told by them they are work
Since they decided to play with their hardware just before our conference,
And they mention in their email that they will still be messing about today, I
am waiting
until tomorrow to try again, and I suggest others do to.
(and you can guess how pleased I am by this turn of events).
…. Da
Spellcheck is also in Chrome, but not Internet Explorer. The last time I
investigated adding spell check functionality to Internet Explorer, it was an
add-on to the browser that you would have to pay for. Hopefully with Windows 8
Microsoft provides it natively.
Thanks,
Shawn Pierson
Remedy D
Seems like the Mingle360 site is down as I cannot get there from any browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, September 14, 2011 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration
Carin,
AIE is definitely very powerful :)
Atrium Integrator is supposed to be even better, haven't tried it yet, have
you? (7.7 release uses it a lot)
Would it make sense for you to share the mappings on BMCDN for best
leverage/contribution (opensource style) ?
Thanks,
Matt Laurenceau
Senior
Yes its very likely the descriptions will not be the same..
What is the ARS version on the production and what is it on Development?
If it’s a version mismatch, you are lucky the server even starts.. If the
database version does not match the server version that is installed, usually
the serv
What database?? Can you compare the structure of the License_Cache table from
both environments?
If you look closely at your INSERT statement you should see the column names.
Are they the same as what the table definition has?
If all else has failed you could try doing an upgrade install of
Do a DESCRIBE of the License_Cache table in prod and then compare to dev.
Are there differences?
How did you do the restore? Cold or hot backup?
On Thu, Sep 15, 2011 at 9:21 AM, David Abry wrote:
> **
> All,
>
> We are on version AR Server 7.5 Patch 4. Yes, we did a database restore
> from prod
All,
We are on version AR Server 7.5 Patch 4. Yes, we did a database restore
from production into development and have had this problem ever since.
Regards,
Dave
On Thu, Sep 15, 2011 at 8:38 AM, Joe Martin D'Souza wrote:
> Is this a new install? Or new upgrade?
>
> Has the licensing ever worke
Thank Misi,
the url in filter .. so open port 8080 is correct.
http://10.110.26.51:8080/test/webservices?wsdl
There are 2 firewalls. We opened port 8080 not 80. The firewall team. so no
hits against the firewall between the ARServer to the Application Server the
WDSL is attempting to send data to
Kevin,
We integrated Sunflower with the CMDB using AIE
Carin
On Wed, Sep 14, 2011 at 11:19 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:
> ** I'm thinking that we may have to build an integration utilizing vendor
> of view forms. What was the integration that you attempted?
>
There is an Internet Explorer plugin called Iespell available for free download
from Microsoft. Other browsers come with spell check built in.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITA
Wonderful, Misi. Your work on RRR|Chive is amazing.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http:/
Later versions of the IE browsers have it too (I think version 8 onwards)..
Earlier versions did not..
Joe
From: Matt Laurenceau
Sent: Thursday, September 15, 2011 2:58 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Spell Check in Remedy
**
Hi Gupta.
Sp
Is this a new install? Or new upgrade?
Has the licensing ever worked before?
You haven't done a DB restoration of certain tables which may include that
license table as well right? In which case maybe your current license table
is not of the expected format (description) which results in that
Hi,
You can submit any license to your system that is a valid license. But in
order for it to work, it must be generated based on your systems host-id.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough
Hi,
To me this indicates that the license_cache-table is somehow broken...
Maybe it could have something to do with case-sensitivity and column names?
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough
Two questions, Dave.
1) What version/platform?
2) Have you tried using the Mid-tier for this? On 7.6.04, we are finding
differences in functionality between the two interfaces that were probably
not intentional.
Rick
On Thu, Sep 15, 2011 at 5:15 AM, David Abry wrote:
> **
> All,
>
> We are
All,
We are currently trying to add licenses to the AR System through the user
tool. We receive NO errors when adding the ARServer license and receive the
message saying the the license was added to the system successfully. When I
go to log into the Developer Studio, the server comes up as unlice
the url in filter is actually.. so open port 8080 is correct.
http://10.110.26.51:8080/test/webservices?wsdl
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View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Error-encountered-while-executing-a-Web-Service-nested-exception-is-java-net-ConnectException-A-remo
Thank Misi,
There are 2 firewalls. We opened port 8080 not 80. We will try.
$telnet servername 8080
Trying...
Connected to servername.
Escape character is '^]'.
2011-09-14 19:06:36,880 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
java.net.ConnectException: A
Hi,
The popular, and free, data migration tool RRR|Chive is now fully "overlay
aware" and compatible with Remedy AR System 7.6.04 SP1.
The only thing that did not work earlier was disabling/enabling of
overlaid/custom objects. This is required when certain settings are user
and when migrating dat
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