Re: Complex incomming email processing

Good point Shawn! Completely agree. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Error on Red Hat Linux OS MidTier

Hello No new install of AR System required. Just download a new Mid Tier war file and deploy it. John -- SSO Plugin for HP, BMC and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARS

Re: Logo Branding in Remedy

Or compromise.. do only user facing forms and let the admins & developers see the BMC branding.. who cares about what the admins & developers see? It’s the users (especially the management type users) that usually pick on branding especially if the ARS is a part of the intranet applications

Re: Logo Branding in Remedy

Most of the most frequently used forms, have the same image referenced. So your work is not as hard as it may look like. Yes reimaging 400 images may take hours even if we keep an optimistic 10 minute per image. Good news is that there may be only 10 or 15 images that appear in the most frequent

Re: Logo Branding in Remedy

My advice is, don't do it - the customer doesn't realize what they're asking for. We actually persuaded business away from going down this direction for 7.6.04 - it creates too many headaches. At least in 7.6.04 and beyond it will create overlays. I can understand if this was forward facing to

Re: Logo Branding in Remedy

Hi, As per the suggestions, using developer studio,i found currently we have more than 400+ images, if as per my requirement like branding of my company logo instead of BMC logo, then shall i go for modifications for each & every images & modified the existing images(like embed the new image with

Re: Multi schema join parse qualfier

I'm not sure where it is (because I haven't looked)but I imagine you could find it on the support site :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Roys Sent: Tuesday, April 17, 2012 11:44 AM To: arslist@ARS

Re: Complex incomming email processing

Another Idea is to put an error handler on the filter that does the Push to the staging form. This will "absorb" the error and prevent blocking the creation in the AR System Email Messages form. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf O

Re: Complex incomming email processing

The one "style" argument I would have with that technique deals specifically with how to move incoming emails from the AR System Email Messages Form to the staging form. He uses a Filter, and rightly cautions, "The Java process that runs the email engine will fail to create an entry in the "AR

Re: Error on Red Hat Linux OS MidTier

John, Sounds like you and Joe are saying similar things. Thanks to both for the replies. We installed some libs post installation. Perhaps that's the problem. I may need to just uninstall ARS and start over. Thanks again. Scott From: Action Request System discussion list(ARSList) [mailto

Re: Error on Red Hat Linux OS MidTier

I would imagine 7.6.4 would error with com.bmc.arsys.stubs not com.remedy.arsys.stubs So -- somehow do you have the older libs in the path before the newer libs? -John On Tue, Apr 17, 2012 at 12:53 PM, Myers, Scott wrote: > ** > > I have installed the Remedy MidTier version 7.6.4 on a Red

Re: Error on Red Hat Linux OS MidTier

Scott, Errors like this (Unknown Source, null pointers, etc.) are often because the web server cannot find the libraries that it needs to load in order to initialize the mid-tier application. This could either be a permission problem or that you have not specified the necessary paths in the .p

Re: Update Base Element using AIE

You should never try to update base element through eith import or AIE. You can do it using the WUT since it is a regular form. -Original Message- From: Wirasat Siddiqi To: arslist Sent: Tue, Apr 17, 2012 2:06 pm Subject: Re: Update Base Element using AIE ** I am restricting only to

Re: Job opportunities @ CONOCOPHILLIPS for (11) SAP Analysts in Bartlesville, OK

lmfao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Error on Red Hat Linux OS MidTier

I have installed the Remedy MidTier version 7.6.4 on a Red Hat Linux VM. It is configured to use apache server and tomcat 6 (ARS default installation). In the catalina.out log for tomcat there is the following error: SEVERE: SysdataCache: Could not read disk store element for key User prefere

Re: Update Base Element using AIE

I am restricting only to production dataset (BMC.ASSET) as we not using any reconciliation process. I am not entering any search criteria to limit the data exchange so it should search the entire base element form. However, the data exchange is only searching where 'ClassId' = "BMC_ASSETBASE"

Re: Multi schema join parse qualfier

LJ, Appreciate your time. I was hoping I had overlooked something but apparently not. Seems silly to have not provided an appropriate method as the long hand is unruly at best and rolling one's own, while better than long handing it, is still not ideal since this is something that seems to be

Re: Multi schema join parse qualfier

Ok….I’m going to try to document this for ‘the world’. Looking through the 7.6.4 JavaDocs, you can get a QualifierInfo object through numerous methods…the one outline in the appendix QuerySourceForm primaryForm = new QuerySourceForm("Form1"); QuerySourceForm secondaryForm = new QuerySourceForm("

Re: Update Base Element using AIE

Where is the reference to the Rule Validation error in the log you mentioned? Are you updating records in a non-production dataset where it will then get reconciled to the production dataset? Or, are you updating records directly in the production (BMC.ASSET) dataset? If the later, you may wa

Re: Update Base Element using AIE

Are you sure you want to update CI's in the base element class? There normally won't be any CI's in this class as they are normally stored in the lower classes in the CMDB hierarchy (eg computer system) It doesn't look like the key field being used is the instance id field. From: Act

Job Opportunity(s): Herndon, VA; Dallas, TX; Richmond, VA

REMEDY ENGINEER / DEVELOPER Intact Technology has an IMMEDIATE and URGENT requirement for a Remedy Engineer / Developer for the following locations. Location: Herndon, VA; Dallas, TX; Richmond, VA Long Term Projects Summary The Remedy Engineer(s) will lead development, configuration, customiza

Re: Question about .NET APIs and currency fields

Are you saying this is happening from the .NET side or the is it happening from the API side when the entry is created? I am thinking that you are referring to the latter. Can you provide the/a debug dump? Cheers! Mike L. Date: Tue, 17 Apr 2012 08:56:51 +0200 From: fa259...@skynet.be Subject:

Re: Location of archgid on newer versions..

Good question. It was a fresh install with only data migrated.. Hence there is no reminiscence of older versions still lurking around.. In this particular case I sort of wished there was :-) Joe From: Neely, Leonard Sent: Tuesday, April 17, 2012 11:31 AM Newsgroups: public.remedy.arsystem.gen

Re: Location of archgid on newer versions..

Joe, I know you got this resolved already, but I was just curious. Is your 7.6.03 version a fresh install? Or was it an upgrade from a previous version? It could be that the archgid files only get loaded if the install is an upgrade since that is what it is primarily used for (during an inst

Re: Job opportunities @ CONOCOPHILLIPS for (11) SAP Analysts in Bartlesville, OK

Ehh, SAP, BMC, it'll all be the same company soon. Kidding. On Mon, Apr 16, 2012 at 11:13 PM, Samuel J Albury III wrote: > Interesting. What does this have to do with BMC Remedy ? > > > ___ > UNSUBSCRIBE or access ARSlist

Re: Location of archgid on newer versions..

It isn’t in the email installation folder either.. I have searched all drives on our windows server with a dir archgid* /a/s search on all drives and came up with nothing. Joe From: Grooms, Frederick W Sent: Tuesday, April 17, 2012 10:30 AM Newsgroups: public.remedy.arsystem.general To: arslis

Re: Location of archgid on newer versions..

I believe archgid is in the Email Engine directory. It is also available from BMCDN Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, April 16, 2012 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: Location of arch

Update Base Element using AIE

I am trying to update BMC.CORE:BMC_BaseElement class using AIE. I am using instanceID as my primary key. And I am just updating a custom attribute that I added to the Base Element class. I have selected 'Never' from cerate a record from Data Exchange Configuration window as I just want to updat

Re: Menu's open slowly on web (ARS 7.6.4)

You could also use Fiddler (http://fiddler2.com) to see if the database lookup is what is taking a long time ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the

Assignment Engine

Hi All, We get the following in the arerror log Tue Apr 17 09:19:07 2012 ARMonitor child process (pid:4140) died with 4294967295. "d:\program files\bmc software\arsystem\assignmentengine\bin\apsvcae.exe" Does anyone know what this id <4294967295> mean? Regards Francois ___

ITSM 7.6.03

Hi, I need to change the LABEL of the E-mail field that is displayed at the top when a user is filling in a Service Request via the web. I know it's a DVF field, and I have very little experience with them. Is there a simple way to change the Label for the E-mail field? Thanks Les Ganton ___

Re: Howard Richter's is having a kidney Transplant (thank you)

All the very best to the both of you Howard.. Joe From: Howard Richter Sent: Tuesday, April 17, 2012 5:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Howard Richter's is having a kidney Transplant (thank you) ** All We just got to the hospital and b

Re: OT: Howard Richter's is having a kidney Transplant (thank you)

All the best to you and your son. Sent on my BlackBerry® from Vodafone -Original Message- From: Howard Richter Sender: "Action Request System discussion list(ARSList)" Date: Tue, 17 Apr 2012 05:36:29 To: Reply-To: arslist@ARSLIST.ORG Subject: Re: OT: Howard

Re: OT: Howard Richter's is having a kidney Transplant (thank you)

All We just got to the hospital and both my son and I wanted to thank you for your emails. They have been wonderful Thank you and my next update will be in a few days Take care and be well Howard & Andrew Sent from my iPhone 4 On Apr 16, 2012, at 4:02 PM, Tami Palacky wrote: > ** Hoping

Re: Mass Asset Updates

… or import the new data into a new dataset using AIE or the import tool and use a reconciliation job to update the production dataset From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: 17 April 2012 00:05 To: arslist@ARSLIST.