Re: Error when creating Reports

Hi Rajesh, I dont see a fiel called Reportplugin.dll in the installation directly. But i do see an entry called reportplugin.so in ar.conf file and same in installation directory. Please advice On Fri, Jul 27, 2012 at 6:19 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** in ar cgf file it

Re: Is it possible to set the CI Class Name during run time instead of preselecting(static value) for an AIE or AI(Atrium Integrator) job

It is not possible with AIE. You need a separate job for each class and can rerun a specific “query” on your source to select only the appropriate records for those classes. You will also need a separate job for the parent relationship. It is possible with Meta-Update. That is why the

Re: RRR|ITSM 7.6.04 Documented

Great contribution. I will link it on my blog! Do you have the same resource for older versions? Which patch is considered? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita

Re: Introducing BMC Remedy Health Advisor utility

Hi, looks like a re-write of the old Touring SMI E-Client (monitoring solution) that they had. The main concern for this solution was that the console was also in ARS, and if the server is down there is no monitoring and way of seeing what happened until the server is up :) Cheers Carl

Re: RRR|ITSM 7.6.04 Documented

Hi, This would be an unpatched 7.6.04 system. I don't think they built stack installers for each patch. No, I don't have any other version available, as I have no ready access to a clean system of any other version (yet). Best Regards - Misi, RRR AB, http//rrr.se Great contribution. I

Linking Attachment Pool and a Table Field

Hi All, i would like to link a table field with an attachment pool, when selecting a record on the table, the attachment pool should display the attached files related to what I select. I am using Remedy 7.1.00 patch 007 Thank you in advance Naoufal El Hilali

Re: Process Designer error Peer not Authenticated

Ok, today I changed my default website to be *http://servername*http://servername/and it now works. If I change it back to *https://servername* https://servername/ it gets the peer not authenticated again. Any ideas where/how it is trying to authenticate? I have to have SSL enabled on

Re: Linking Attachment Pool and a Table Field

You should be able to do this with an active link executing on Row choice. You will want to link to the attachment field and not the attachment pool. Use a run process with PERFORM-ACTION-OPEN-ATTACHMENT field ID Hope that helps, Todd Arner Great Lakes From: Action Request System discussion

Re: Linking Attachment Pool and a Table Field

Thank you Todd, it did not work. Did I make any mistake? [image: Inline image 1] [image: Inline image 3] Naoufal El Hilali On Tue, Jul 31, 2012 at 1:23 PM, Arner, Todd tar...@glhec.org wrote: ** You should be able to do this with an active link executing on Row choice. You will want

Re: Error when creating Reports

reportplugin.dll is for Windows. It appears you are on a Unix/Linx box. For you the correct file should be reportplugin.so If you have the plugin logging turned on you should see in that log where it loads the plugin when the ARS server is started. Fred -Original Message- From:

Re: Linking Attachment Pool and a Table Field

I think you first need to pull the attachment back to the current form. (You can create a Display Only attachment pool and Display Only Attachment on the current form to hold the attachment from the form referenced in the table). Then you can open the attachment from the current form (The

To create/modify reconciliation jobs without Administrator access in Remedy

Hi All, Can we create\modify RE jobs without having Administrator access? If yes, what permission or Role we need to user for that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: To create/modify reconciliation jobs without Administrator access in Remedy

Sorry for the typo..Let me clear my questions.. I need to create/modify reconciliation jobs without Administrator Access in remedy. If there any possibility please let me know and let me know What are all the Roles\Permissions we need to use to get this permission Jithin Radhakrishnan

Re: To create/modify reconciliation jobs without Administrator access in Remedy

Go to roles and look for: CMDB RE Definitions Admin CMDB RE User Set a group for this role that you desire. You might want to do the same for other CMDB admin roles. Regards,   Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX

Re: Linking Attachment Pool and a Table Field

Hi Fred, I am not using two forms, both the table and the attachment pool are in one form (regular form). the table displays the worklog entries according to some qualification, and this works fine, the attachment pool also works if I used set field action and copy the value of the attachment

Re: To create/modify reconciliation jobs without Administrator access in Remedy

Thank you Andrew!..I think I've already tried that but no luck. In our system we have a account with below permission (the same we attached too) and we are unable to create/modify reconcilation Jobs(getting an error Job creation failed). However, we can create and modify the same with when we

ITSM 7.6.04 Incident Templates

I have read the documentation, looked on the developer community and even in old ARSList email... Is it possible to create a template on the Incident form that ANY group can use? We have a need to create an Incident template that anyone can use to report a missed email/page from Remedy. In my

Re: ITSM 7.6.04 Incident Templates

Hi Claire, Somebody once posted an alternative of creating a new group that is just for Templates and assigning all users to that group. On Tue, Jul 31, 2012 at 8:15 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I have read the documentation, looked on the developer community

Re: ITSM 7.6.04 Incident Templates

That's what we do. The caveat is you have to train users (or create workflow) to not assign tickets to that group, otherwise everyone will get notified of the ticket. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com

Re: Is it possible to set the CI Class Name during run time instead of preselecting(static value) for an AIE or AI(Atrium Integrator) job

Thanks Ben for the reply. I will keep a note of Meta-Update. In BMC communities some one kind of commented it probably can be done using Atrium Integrator. Which seems to be a full scale ETL tool as well. Since it is free with CMDB I will give it a try first. On Tuesday, July 31, 2012 12:10:06

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

Claire: I don't know of a way to do what you're asking with regard to the templates, short of adding all your users to a common group and making the template available to that group. However, if you have as many ITSM users at your site as we do, that would be even more painful than adding all

Re: Approval Server Auto Approval issue

Hi, Approval process starts working when a filter which triggers the approval process is executed. So you can check in filter logs to find out whether intended approval process is getting triggered or not. In filter logs you can narrow down the search to check only application command as

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

That is dangerous Natalie! My imagination can be pretty wild! I am going to go the old (for Jason Miller) ITSM 6.3 (snicker) route and just create a button. Much easier and I know it will work the way I want/need it to work. My users are used to a button with a picture of a Pager on it. It

OT: It is Tuesday. Need a laugh!

I spewed my soda when a co-worker sent me this. Made me laugh! http://thefw.com/olympic-diving-funny-faces/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the

DDE Commands

Does anyone have, or know where I can get, a complete list of DDE commands for Excel? I'll settle for whatever information I can get. Thanks, Andy L. Mayfield Alabama Power Company Protection Control Technician Sr. Linc # 10*19140 Cell # 205-288-9140 Office # 205-257-1556

Re: [EXTERNAL] DDE Commands

Andy: What are you wanting to do with DDE? If you need something basic like dumping a Remedy report to Excel, I can give you a section from the DDE.INI file we used to enable Excel in Remedy, but if you need to do something fancier than that, I probably can't help you. Natalie Stroud SAIC @

Re: DDE Commands

Try http://msdn.microsoft.com/en-us/library/ms648711%28VS.85%29.aspx Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Tuesday, July 31, 2012 3:23 PM To: arslist@ARSLIST.ORG Subject: DDE

Re: [EXTERNAL] DDE Commands

I use it now to dump results in excel. I would like to try and also use it to dump results from Remedy into a spreadsheet as well as open another spreadsheet, copy it's data and paste it into another. I'm not sure if it can do that or not, but I'm trying it out. Andy L. Mayfield Alabama Power

Re: [EXTERNAL] DDE Commands

DDE is pretty much dead. Why not use OLE? Rick On Jul 31, 2012 4:55 PM, Mayfield, Andy L. almay...@southernco.com wrote: ** I use it now to dump results in excel. ** ** I would like to try and also use it to dump results from Remedy into a spreadsheet as well as open another

Re: [EXTERNAL] DDE Commands

I'm just not familiar with it. I may investigate that option if it's something I can pick up on myself. Andy L. Mayfield Alabama Power Company Protection Control Technician Sr. Linc # 10*19140 Cell # 205-288-9140 Office # 205-257-1556 From: Action Request System discussion list(ARSList)

Re: [EXTERNAL] DDE Commands

Andy: You might have better luck doing an initial dump via DDE, then having an Excel macro manipulate the data and copy/paste it into a new spreadsheet. We had a pretty fancy ticket metric report where the data would be dumped, then a macro would manipulate (including creating several tabs)

Re: Introducing BMC Remedy Health Advisor utility

Hello, I tired installing this on an OOB 7.6.04 and received an error: “Install Failed Error running the install, ERROR (168): One of the field/assignments in the set filter/active link/escalation definition is invalid.; HAD:Event Subscription Wizard WARNING (55): The flowing item was not

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

LOL! My users don't hate the new system with a passion yet. (disclaimer: we haven't gone live). Thanks for making me cringehttps://communities.bmc.com/communities/message/257686#257686. Every time somebody says ITSM 6.3 a kitten dies. Wait... if I remember correctly your are a dog kind of

Re: [EXTERNAL] DDE Commands

Hi, to follow on from this, many years ago Excel (Business Intelligence) and Word were very powerful ways to produce reports without the license needed for Crystal. Excel is great for this as you can use Macro's and VB Scripting to format reports and execute these via DDE. Here is an old

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

Well, I think you can control the severity of the hatred by either going with or choosing against the best practice view. Choose wisely :) Sent from my iPhone On Jul 31, 2012, at 5:50 PM, Jason Miller jason.mil...@gmail.com wrote: ** LOL! My users don't hate the new system with a passion yet.

Re: [EXTERNAL] ITSM 7.6.04 Incident Templates

Claire: How long have you been live with 7.6.04? Tomorrow marks 1 year to the day for us. I know there are a lot of things our users still hate, and not everything is because 7.6.04 is different from what they were used to. Natalie From: Action Request System discussion list(ARSList)