Bar Code Scanner

hi Listers, I need a bit of a help from our integration experts here on the list. One of my client wants me to integrate bar code scanner with custom app (yes its a complete custom app and we do not use even Asset Management for the inventory management for the customer). What we have as a cl

Re: Bar Code Scanner

How a scanner connects depends on the bar code scanner you will be using. The newer ones are just a standard USB connection. Older styles connected as a PS2 connection between the keyboard and the computer. To the application they look just like you typed the data in from the keyboard (and de

Re: [EXTERNAL] Re: Multi-tenancy, Human resources, field ID 112 etc.

I am working on coming up with a reasonable compromise for this as well, but focused on SRM. Goals: * HR tickets (those assigned to HR support groups, or using HR services, perhaps) should be viewable only by HR personnel and the ticket submitter/contact. * HR employees have t

8.0 Requirements -- JBOSS only for Atrium Core.

According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help he

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

Page 200.. Sorry about that.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi wrote: > According to the documentation: > Requirement UNIX Third-party requirements JBoss 5.1.0 > Windows Tomcat Microsoft IIS with ServletExec 5.0 > > Really,,, cannot use tomcat, have to use JBOSS on unix.. Serious

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

JBoss has a greater set of capabilities. If Atrium core uses them.. On Oct 16, 2012 10:02 AM, "patrick zandi" wrote: > ** Page 200.. Sorry about that.. > > On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi wrote: > >> According to the documentation: >> Requirement UNIX Third-party requirements JBo

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

but does not jboss cost too? and I see if for linux, but not solaris.. (I might be missing that doc for jboss) plus I would have to add it to a list of approved software.. and buy it.. But it will work with tomcat? just not as fast.. your saying.. Seems to me they should make the doc's a little

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the futu

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

ok I am wrong.. http://quote.foxbusiness.com/symbol/bmc#news Stocks are great, and news is promising.. On Tue, Oct 16, 2012 at 11:25 AM, patrick zandi wrote: > it actually appears.. like (Weird) you can use joboss but the console does > not work with jboss, but it is listed as a requirement, a

SRM Mappings

SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of th

Re: SRM Mappings

Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings secti

Re: Bar Code Scanner

You have two ways of information when integrating a bar code system in your app. The first one is reading a bar code to the application. The next one is to generate a bar code from the application. Depending on your application and your procedures you will need one or both communication ways. Rea

Re: SRM Mappings

Sorta I am noticing, when I make a change to the phone number and email. It is not pushing the phone number and email to the request or the incident that is created. I am wondering if this is working as designed OOTB or if this is a defect with SRM 7.6.04 SP2. Date: Tue, 16 Oct 2012 09:14:3

Re: SRM Mappings

If you mean in the customer or requester info, that is probably because there is workflow on the interface form for the fulfillment app to lookup the customer info from the ctm:people form. This workflow may be executed after the SRM workflow which may overwrite anything you type. I haven't logged

Re: SRM Mappings

One thing you could do as a workaround is build conditional menus for the user to select their info and then provide a field for them to add additional contact info which you can then push to the notes/summary. Sent from my iPhone On Oct 16, 2012, at 9:17 AM, Kevin Shaffer wrote: ** Sorta I am

WWRUG12: Simon King's keynote

Good morning! We've had adventures with laptops and videos this morning at WWRUG12, eventually leading to Simon King's keynote about ITSM v8. Some of Simon's talk included materials from last week's ITSM announcement (which is still on-line). V8 includes new features for on-line chat with end u

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

Jboss is open source. Suppor costs $$$. You can run the midtier in jboss without any issues, if you want just a single container. It all depends on what they did with the atrium components whether.jboss is required. On Oct 16, 2012 10:28 AM, "patrick zandi" wrote: > ** ok I am wrong.. > http:/

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

Thanks.. axton.. I did not see the free one, I saw the redhat site that said, $$$.. On Tue, Oct 16, 2012 at 12:54 PM, Axton wrote: > ** > > Jboss is open source. Suppor costs $$$. You can run the midtier in jboss > without any issues, if you want just a single container. It all depends on >

Re: Bar Code Scanner

There are also wireless solutions that you can use. I am in the process of setting up a process using the Grabba barcode scanner. This is a sled that an i-Phone sits in. We have installed the Aeroprise Mobility solution to allow the iPhone to connect with Remedy. On Tue, Oct 16, 2012 at 12:15 P

Re: SRM Mappings

did you check these defects# SW00393868 -SPRTFIX: ON Demand Problem with Phone number mapping to backend requests in SRMS, Fix available with this defect - Fixed in 8.0 SW00429307 - Edited phone number and email are back to the original number/email on Provide Info when submitting SR Request - F

8.0 Requirements -- JBOSS only for Atrium Core.

Hello If an application runs in Tomcat, there is little justification for JBoss. Tomcat has management tools, clustering, etc. If an application makes use of JBoss (JEE) features then of course it makes sense to use JBoss over Tomcat+lots of libraries. I would struggle, but not refuse, to bel

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

http://www.jboss.org/as7 On Tue, Oct 16, 2012 at 11:56 AM, patrick zandi wrote: > ** Thanks.. axton.. I did not see the free one, I saw the redhat site that > said, $$$.. > > > On Tue, Oct 16, 2012 at 12:54 PM, Axton wrote: > >> ** >> >> Jboss is open source. Suppor costs $$$. You can run the

OT: WWRUG12

I just wanted to report that after years of emailing her, I finally got to meet the awesome Claire Sanford face to face! WWRUG is great! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.com _