Lisa,
If the data is already in Remedy, then you should take an export of the data
from the BMC.CORE:BMC_Baseelement form with the serial # and the Request id as
the columns to export. Update the csv file with the serial numbers as needed
and then import via the import tool to the Base Element
Yes FTS will work in different Port as well.
You might have to look for the correct port number configure with
pluginsvr_config.xml available at location
D:\Program Files\BMC Software\ARSystem\pluginsvr\fts
9998
false
2
4
86400
1
2700
5
2
0
5
and in
I left the installer for overnight and it hasn't showed any result. Restarted
the installer and it went through with the BMC support says it the archive log
that caused the issue.
I am still not sure why did the installer got hanged.
Currently I moved from that stage and installed mid-tier Atri
Lisa,
If the Request-ID field does not have a prefix I'll bet that then leading zeros
are missing.
When you open a .csv in excel it treats Request-ID values as numbers and strips
the leading zeros.
You can always format the column a special case and set the template as
000, that's 1
There are workflow connections between the different class values and the
approval processes.
What we did to change the values was to create a new field with the values our
customer wanted to use...and lay it on top of the OOTB class field. I also
mapped the customers class values to the OOTB v
Vaibhav you rightly connected the dots.. Thanks for sharing this
information.
Regards, Kunal
On Thu, Oct 18, 2012 at 1:21 AM, vaibhav wadekar
wrote:
> ** You can refer below URL for any specific Documentation
>
>
> https://docs.bmc.com/docs/display/public/ars8000/Locating+PDFs+and+white+papers+
You can refer below URL for any specific Documentation
https://docs.bmc.com/docs/display/public/ars8000/Locating+PDFs+and+white+papers+in+the+online+documentation
if you need specific page, you might go to Browse > Advanced > PDF Export >
And Select the page that you would want to download as a P
You defined the fields as optional so if they are NULL then they are left out
of the XML.
Either set the fields as required (minOccurrs="1" or nillable="true"
Look in the Integration guide on "Handling null, empty, and missing values"
(for the 7.6.04 pdf page 356)
Fred
-Original Message-
We're not supposed to do this since BMC doesn't support it, but word on the
streets is that my uncle's brother's son would run this against
BMC_CORE_BMC_BaseElement and add a WHERE clause looking for ClassId =
'BMC_MONITOR' to avoid the potential join form issues that could arise
especially if
Direct SQL would work great :)
UPDATE AST_MONITOR SET SERIAL_NUMBER = replace(SERIAL_NUMBER, '-','');
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Wednesday, October 17, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Updat
I was interested if anyone has ever changed the Class* menu in the Change
Management Console for 7.6.04. We would like to possibly hide some of the
classifications and rename Normal or Standard to something else. Is this
easily done and would it cause OOTB workflows to break? I know there hav
That's what I thought of. but I was concerned about stopping the other RE
job.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, October 17, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: 911: RE Job not stopping
This would best be done easier by creating a new Dataset and importing the data
into the new dataset. The only issue will be is there another field such as
name that can be used as the primary key for the reconc
-Original Message-
From: Pierson, Shawn
To: arslist
Sent: Wed, Oct 17, 2
I'm not sure what the "best practice" is in this case, but since you're talking
about the Serial Number, which is on the Base Element form I'd potentially do
it there since it's the root form and not a join form. It probably doesn't
really matter though unless you are talking about millions of
Good afternoon,
I'm working on something that keeps giving me errors and I was wondering if
anyone might have an idea other than deleting the record and creating a new one.
Basically, I have a custom Process Flow Configuration record that I would like
to update. When I tried to set the Status
I think you can kill the arrecond process on the server.
Sent from my iPhone
On Oct 17, 2012, at 11:21 AM, Kathy Morris wrote:
**
Hi,
We have multiple RE jobs running in the queue. One of the RE we want to
stop because its causing performance issues. I pressed the Stop button via
the RE c
Issue: webservices on view form, does not return field as null or blank.
1. Is this because its a view form or bug? Should return in example below, U1
and T1 = NULL, vs not return the complete string.
Local Installs : ARS 7.5.p4. on Oracle 11g on UNIX aiv 6.1.7
Websphere 6 on UNIX
MT 7.5p4
Deve
That's probably a better idea since I don't know AIE yet.
I would create the escalation on the AST:Monitor form (for monitors).
Correct?
Thanks!
Lisa
On Wed, Oct 17, 2012 at 2:22 PM, Pierson, Shawn wrote:
> **
>
> I know all the work was already done manually, but why not just write an
> Escal
I know all the work was already done manually, but why not just write an
Escalation to do a REPLACE on the field to remove the hyphens and avoid dealing
with any import issues altogether?
Otherwise, Atrium Integrator/AIE in conjunction with the Reconciliation Engine
are the "right" ways to upda
Hi,
We have multiple RE jobs running in the queue. One of the RE we want to
stop because its causing performance issues. I pressed the Stop button via
the RE console via the Mid Tier, then the Cancel job via the User tool
client and the job keeps running. Is there any other way to stop this
If you let it sit for a couple of hours do you get an arerr93? And does the
oracle database show an sql*net break/reset to client?
Mvh
Jonas Stumph Stevnsvig
Den 15/10/2012 kl. 07.49 skrev patrick zandi :
> ** I think the minimum java version changed on this as well.. better double
> check.
Hello all!! :)
We import assets into the AST:XXX forms (for example AST:Monitor). We do
not use AIE. Customer imported records into the AST:Monitor form and put
hyphens in the serial number and would like to take them out (the
hyphens). We exported the data into a .csv file, cleared out the hy
Thanks for the highlights of the keynote Doug, will make sure not to miss next
time :)
Cheers,
Venkat Maddala
http://RemediesForRemedy.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Wednesday, Octobe
I wish I could have been there.
And what is wrong with NOT having a "smart phone"?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Wednesday, October 17, 2012 12:34 PM
To: arslist@ARSLIST.ORG
Subject
Anyone know what the "BackupAssetID" field (On Base Element) is used for? Is
there any workflow associated with this? I can't find any active links,
filters or tables tied to it and can't find any documentation on what this
field is for.
We are on running ARS 7.6.01.
Thanks,
Sean
___
Hi! Kia is an engaging speaker and well... you should have been here.
Here's something: talk SMACK to your customers! Social, Mobile, Analytics,
Cloud, Knowledge. Those the areas in which computing in general, and
applications in particular, will evolve over the next few years.
Embrace "Ge
yeah, I found the 2000 page doc, I miss the master index too...
and the search is not so good.. for me.. anyways
On Wed, Oct 17, 2012 at 11:06 AM, Axton wrote:
> ** You can download the web based docs in pdf format. The organization is
> pretty good. I do wish that the site were broken into a
You can download the web based docs in pdf format. The organization is
pretty good. I do wish that the site were broken into a set of pdf's
instead of 1 giant pdf. Splunk uses a similar interface/method of
organization for it's documentation, but the pdf's are segmented.
Axton
On Wed, Oct 17,
I cannot seem to locate this doc, anyone know where it is..
P.S -- I am not a fan of the web based docs.. at least yet..
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.w
Isn't she a hoot! Please say hello to her from me.
Terri Lockwood
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Wednesday, October 17, 2012 12:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: WWRUG12
**
I just wanted to report that
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