William, Rick,
Just curious, can you please tell us if you are/were mounting your SAN FS
via NFS (which version) or iSCSI (on ethernet or fiber) ?
Thanks.
Sylvain
On Mon, Feb 4, 2013 at 8:48 PM, laurent matheo wrote:
> **
> Hi,
>
> We also had some problems with FTS on 7.6.04 sp2 and on Windows
Thanks Fred John and others who provided their help and suggestions.
Finally the issue was resolved.
We have added the entry in all hosts file as well as Infra team has changed
it to sticky session at LB end.
On Wed, Jan 30, 2013 at 8:50 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote
If this is Incident Management Console hang issue then you may want to refer
defect SW00422595.
Regards,
Rahul
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Tuesday, 5 February 2013 4:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Cri
Right - there are two chats at the moment:
Agent to agent chat in the back end, where you install a chat server and it
allows agents to chat with each other and include that chat in the ticket.
There is no charge for this
BMC Chat/my-eService allows the automated answers as well as end user to
HI,
Has anyone encountered a situation whereby the synchronization of data between
ADDM and AR Admin server has caused the physical memory on the ar server to be
chewed up?
We are seeing between 6% & 8% of physical memory on our ar server is being
chewed up on a daily basis whilst the ADDM syn
Vaibhav has provided the correct must have Overview performance hotfix..
However you need to check the people record of the users and based on the
application permission they have, you need to correct the application
preference record.. By default it has "Yes" for all the application under
Overview
conquery.jar
ITSMCommonUtils.jar
These are multi-threaded versions of the existing jar files so these need
to replace the existing ones located in the "pluginsvr\qry" directory (i.e.
C:\Program Files\BMC Software\ARSystem\pluginsvr\qry.
You can test by extracting patch 04 installer and put this
Hi,
This is the actual query that hoses our production system.
T2068 = Help Desk form
SELECT * FROM ( SELECT T2068.C1, C100161, C10, C303497300,
C100164, C7, C100218, C105261, C100217, C103009,
C100018, C100019, C100150, C179, C100422, C10
Kathy,Check with BMC Support. we faced this in 7604 SP2 and there was issue
with Overview console.Overview console was single threaded. They provided a Jar
file fix for the same
Ravi
Date: Mon, 4 Feb 2013 13:52:12 -0800
From: remedyr...@gmail.com
Subject: Re: Critical: Server Hung
To: arsli
Kathy, how many rows are in the table referenced by the console? I've seen
this happen in some versions where the form doesn't get cleared, and the
SQL queries bog the system down.
Rick
On Mon, Feb 4, 2013 at 1:50 PM, Kathy Morris wrote:
> **
>
> Hi,
>
> ** **
>
> AR System 7.6.03
>
Hi,
AR System 7.6.03
ITSM 7.6.04 SP1.
The incident management console hangs and hoses the system when users access
the Incident Management Overview console.
My understanding is that thru a row-level access query, users see the
incidents for the group they are member of.
If users are a
We gave up maintaining our ENV details on the support site. Too much
effort for no return.
Jason
On Mon, Feb 4, 2013 at 10:07 AM, patrick zandi wrote:
> ** I know we do this almost every year and still appears no one is
> listening, however I am still hopeful one day that this little rant wil
Regarding "That's NOT happening in our environment." We have had the same
trouble with ADDM. BMC's ideal design is to have virtual disks for
ADDMhowever a 300gb
VM disk is not welcome in our environment so we use NFS. In 9.0 an disk
management UI was introduced and remove the need for a manual c
William
I note MT8.0 contains Lucene version 2.9.2. As far as I can tell, this
is at least two major releases behind the current release. Version 2.6.2
was released in February 2010 and has been superseded by two minor
releases. Perhaps you should download 2.9.4 from an ftp site, or even
try
**
Yep, and I have quite some troubles to make it work / install it properly (BMC Chat 8), hence the query to the experts there ;)On 04 Feb, 2013,at 08:34 PM, Jamie wrote:BMC aquired my-service late last year and are re-marketing it as their chat solution with the help desk, which is different tha
**
Hi,We also had some problems with FTS on 7.6.04 sp2 and on Windows environment.At a time, search wasn't working anymore (for example in MFS) and you had a plugin error (can't remember the arerror).I left the project before BMC support found a solution but I gave the admins a script that killed t
William
The FTS engine is Lucense, an open source project, from what I recall.
Sticking "lucene san storage" into Google reveals a set of results that
suggest is should be fine, and if I recall, Lucene uses file based
locking (correct me if I'm wrong) and hence it shouldn't care about the
und
We implemented the attached recommendations from BMC for FTS in our Linux
Server Group. Could barely get FTS to last more than a couple of weeks and now
since implementing the recommendations it's been stable for 2 months.
Simon
From: Action Request System discussion list(ARSList)
[mailto:ars
We have used FTS on virtual AR 7.5 servers before without an issue. You
are using a hard server for your DB, aren't you? Because that's a known
issue for things apart from FTS.
Rick
On Mon, Feb 4, 2013 at 11:28 AM, William Rentfrow <
wrentf...@stratacominc.com> wrote:
> **
>
> I've spent a LO
BMC aquired my-service late last year and are re-marketing it as their chat
solution with the help desk, which is different than the AR chat in 8.0 I
believe. You can go to http://www.my-eservice.com/ to learn more about the
eservice product.
___
I've spent a LOT of time on this with BMC support and I wanted to know if
anyone else had similar problems and how they fixed it.
Essentially we can not get FTS to remain stable. It will always eventually
crash and need to be restarted, which essentially means restarting ARS since
its' a plugi
Hey at least I have a "chat client" so I should not complain...8-)
Mon, Feb 4, 2013 at 1:07 PM, patrick zandi wrote:
> I know we do this almost every year and still appears no one is listening,
> however I am still hopeful one day that this little rant will be
> instituted.
>
> PROBLEM:
I know we do this almost every year and still appears no one is listening,
however I am still hopeful one day that this little rant will be
instituted.
PROBLEM: BMC has all our configurations and possible Permutations of our
ENV if they want -- see support > Environments
https://support.bmc.com/ar
Howard,
What level of review have you done of your tomcat settings?
Places/things to check:
- server.xml
- tomcat6w.exe
- config.properties
Also, are you pre-loading cache? if so, are your .xml files all the
same? (across Dev/UAT/Prod). These are all little things that can have
a big impac
My understanding is that the chat built into 8.0 is only for support agents
to communicate amongst each other and that it is not end-user/customer
facing at all. I'm sure there are 3rd party chat packages out there for that
purpose already but I don't think that BMC has implemented that
functionali
To play BMC's advocate, I recall hearing that either this or a future version
will use an open chat protocol, so you can integrate it with tools like
Microsoft Lync. Also, based on the demo I saw it seems like the chat isn't
directly tied to a specific person in this case, but rather it's more
Did you run the log through ar log analyzer? Were you able to come to any
conclusions, or did you just provide the file to BMC?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, February 01, 201
I see the following options if you want to avoid creating new fields
depending on how you need to use this guid data.
1. Store it in Vendor Tkt Number field. Just create a new vendor name with
the external system name and use these fields.
or
2. Store it as workinfo entry.
or
3. Store as a relati
I see what you mean John. I keep wondering if they just used the monies that
they spent on some new gimmick on the product itself how much better it would
be and what kind of quality we would have as well.
But I know they won't hear until someone at the top stops the flat spin.
Sent from my iPh
Hi
Remedy 7.6
I use the Incident Interface Create Webservice to create an Incident in the
HelpDesk form.
The external system (not a Vendor but Internal System) push a GUID through to
REMEDY and I would like to know the following:
Can I use one of the existing fields to map the GUID to REMEDY?
30 matches
Mail list logo
