We want to put a prefix on Article ID (DOCID in database view
RKM_KnowledgeArticleManager) for any KM article created.
We are able to prefix DE_ to Request ID, but seems like Article ID is
generated from Request ID somehow and we are not able to figure it out even
after looking all filter, sql
Hi Kiran.
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
Regards
Karthick
On
I am out of the office until 04/22/2013.
I'll be traveling. I'll be back on Monday, April 22nd.
I'll be checking my e-mail from time to time, and will respond as needed.
Thanks.
Note: This is an automated response to your message Re: SLA attached but
do not want to start sent on 04/17/2013
Hello,
I am running into an issue with sensitivity field options on form
KMS:General_QueryOptions. Current Query String is
$KMSServer$/search.jsp?SP=0remedy=1dltk=$SessionID$ID_EQueryTerms=$Summary$
$Client$.
This pulls back Summary OR Client, we would like this to be Summary AND Client.
Almost. Here is what we are trying to do:
We have created a custom Remedy form in which capturing information from
gathered from several ITSM forms. that information needs to be sent to SERENA.
I created a WSDL using a CREATE function that will send that information to
SERENA but it is
Hi Nathan,
The following Active Links call services which return the DocID:
RKM:CNK:OnBtnCreate_100_CreateArticleRecords
RKM:KAM:ServiceCall_initOnWinDisplay
The following filters call services which formulate the end value:
RKM:KAM:OnService_015_GetKAMIDs
RKM:KAM:OnService_020_SetDocID (This
Hi Ryan,
Could you confirm the version you posted the code from as we don't have the
service filters you refer to and the active link runs as follows without the
DocID field:
ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09
True actions:
True action:
Thanks guys for your reply. Actually I forgot to mention, we are on 7.6.04.
What Ryan mentioned works in 8.*.
But we figured it out for 7.6.04 as well, it is done in RKM Plugin through
filter API call.
On Wed, Apr 17, 2013 at 7:54 PM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
**
Hi Peter,
I was looking at an 8.1 version of the RKM code.
I will see if I can find a 7.6.04 SP2 version to look at.
Regards,
Ryan.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, April 17, 2013 10:25 AM
To:
Nathan,
Glad to hear you have it figured out :)
Ryan.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Wednesday, April 17, 2013 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM prefixing Article ID
**
Thanks guys for your
Thanks Jason :-)
That helped me a lot and started doing some further research, so far nothing
seems to be failing, stdout log sends mostly ok with CNS calls; normally when
it fail is due arplugin failure. Also debugging by SAC found some root causes
for existing issues, but nothing at all
Brad (a guess from your email name but if not, apologies),
The most important setting for this environment is Developer Cache Mode.
This mode was added specifically to assist this type of environment. We
recommend it be set on any
system that is a development system where you have more than
Clarifying... a production system should NOT have that box checked and a
development system SHOULD...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, April 17, 2013 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Claire,
In general, this is correct. The mode is intended for DEVELOPMENT environments.
The tradeoff is serializing some interactive use cases for better memory
management and making the
developers not conflict so it can impact performance on a production system.
On dev, there are few users
You got it backwards. If you want Serena to read data from Remedy, you
cannot publish a Create Operation. You will have to publish a Get List
Operation to get all the data from that form that you have gathered
information in, and then have Serena to get that data using its web services
consumption
And yes this is another alternative, to have Serena publish the capability
to create records in its database. And use Remedy filters on that form that
you have created to consume Serena's web services like Fred described below.
Joe
_
From: Action Request System discussion
There is a whole section on the integration guide that talks about certain
limitations Remedy has while consuming web services that have complex types.
I would encourage you to read the integration guide, the section that talks
about web services. Since you seem somewhat familiar with the concept,
So it sounds like it really depends on where you want the action to be
triggered: from Serena to say I need the data and Serena consumes the Remedy
service, or Remedy to say here is the data I have and it consumes the Serena
service.
( or one could start to get fancy and have results returned and
Yes. Page 65 of the 7.6.04 admin guide
Debugging the Chat Notification Server
The Chat Notification Serverincludes the Java logging package of log4j.
Several
log points have been created to assist in debugging problems that may occur
with
this servlet.
On Wed, Apr 17, 2013 at 9:56 AM, Hugo
Hello,
Does anyone have a loaded 8.1 CMDB that can advise me on an indexing
question? Our current production CMDB is 2.1 and we are moving to 8.1. In
2.1, I had to add an index on the Name field on base element to make
searches tolerable for users. I see that 8.1 does not have an index on the
Hi,
This seems to be a permission issue. Check if you have given permission to
the fields on the form and also permissions are required to the columns of
the table. If you don't have permission to the field then data can't be
accessed .
HTH
--
Regards,
Abhijit, Satish
Vyom Labs Pvt.
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