Re: Do I Still Need (Workflow folders)?

> The way I read the white paper it is talking about comparing an unmodified > reference server not def files.   Correct - but some folks don't have the hardware resources to have a reference server, staging server and production server.  Importing the original BMC def files for a selected compa

Re: Do I Still Need (Workflow folders)?

If you're on 7.6.04 SP4, have you already applied overlays?  Some customers find them useful when comparing their customizations to the BMC origin objects as described in the upgrade white paper.  BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines Wh

Re: Do I Still Need (Workflow folders)?

We have been archiving ours for a while. Our server team also likes to point out that these workflow directories are multiple GB, especially on a system that has been upgraded/patched a few times. It seems kind of crazy that the majority of disk space is used by installer staging files. I zip th

Re: CMDB 8.1 Index on Name Field

Carl, Thanks for the links. I had seen them awhile ago so it was good to review them. I didn't see anything regarding the name field being indexed though. I'm hoping to hear from someone with a similar environment, without an index on the name field, that can say searching is fantastic. Or to

Re: Problems With cache settings Midtier 7.6

Salvo, Do you have anyone USING the 7.6 Mid-Tier? I believe the Hit/Miss count is based on people using the server and if the item they were looking for was in cache or not. On Thu, Apr 18, 2013 at 8:52 AM, team.rem...@libero.it < team.rem...@libero.it> wrote: > Hi all, > > we have both the Rem

Do I Still Need (Workflow folders)?

Hi all - my Server team is asking me to remove files from the application server that I don't need anymore, to free up HDD. I was wondering about the Workflow folders. Do I still need them or can I delete? The example is C:\Program Files\BMC Software\BMCRemedyKnowledgeManagement\Workflow. Th

Re: Time Out In Email Engine

Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives & Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra wrote: > ** > Hello Kiran, > > Thanks for your valuable

Re: Time Out In Email Engine

These 2 email engine defects have been reported: SW00425800 BMC Remedy Email Engine stopped responding because it was running more SMTP connections than the number of sender threads. Sender thread hangs. SW00409081 After sending an email message from the Email Messages form, if you again sent an

Re: Time Out In Email Engine

Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the m

Re: CMDB 8.1 Index on Name Field

Hi, The changes for the 8.x series to improve performance are listed here: https://docs.bmc.com/docs/display/public/itsm81/Changes+to+the+BMC+Atrium+CM DB+for+BMC+Remedy+ITSM https://docs.bmc.com/docs/display/public/itsm80/Data+structure+change Not too sure on if this will be of help when

Re: Time Out In Email Engine

Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arsl

Re: Time Out In Email Engine

Hi All, Even I am getting the same error in my email engine stderr.log file. There is no SMTP timeout parameter in EmailDaemon.properties file. Can anybody help me troubleshoot the issue. Apr 17, 2013 12:38:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading respons

Re: Time Out In Email Engine

Hello Jayesh, Nothing changed so far. regards, sonia From: jayesh panchal To: arslist@ARSLIST.ORG Sent: Thursday, 18 April 2013, 14:45 Subject: Re: Time Out In Email Engine ** Hi Sonia, Have you upgraded your Exchange Server or changed the Profile?? R

Re: Time Out In Email Engine

Hi Sonia, Have you upgraded your Exchange Server or changed the Profile?? Regards, Jayesh On Thu, Apr 18, 2013 at 2:02 PM, SUBSCRIBE arslist Sonia < sonia_m...@yahoo.co.uk> wrote: > Hello All, > > Recently we are observing these errors in the "stderr.log" and email > engine error log form. > >

Time Out In Email Engine

Hello All, Recently we are observing these errors in the "stderr.log" and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.S