I never heard of it until I was asked for it. The tech gave me directions on
how to use it (but they were
wrong...). When I was finally able to run it the zip file was unreadable. I
sent the zip file twice and never
heard any more about it or what they found. When I tried to escalate the
Thanks all,
I ended up using the IIS URL Rewrite module to force the HTTPS URL. Works
great. The only issue I ran into was on my F5 loadbalancer I needed to enable
session affinity for 443.
For those of you interested here is the link of how to do this:
Agreed,
Their support has REALLY started to step up and improve.
Matt P.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raman Arora
Sent: Thursday, May 09, 2013 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?
**
I
We recently moved our Remedy databases to a new server cluster with a new name.
I was able to change the server name in each of the config files and
everything is working except the TIBCO ActiveMatrix Administrator Service.
There is a .xml file associated with this service that contains the
I need to put over 18000 assets into Remedy using AIE then have the PEOPLE tab
in the asset on the Asset Console show the 'used by' person.
I have written jobs to pull the assets into a staging dataset, then reconcile
them into BMC.ASSET.
I have an AIE relationship class job to relate the
Larry,
I don't have an answer to your question, but if it's changing it back I can
tell you that it's getting the original value from somewhere elseso you
might want to keep looking :)
On Fri, May 10, 2013 at 8:50 AM, Larry larry.bar...@thecreek.com wrote:
We recently moved our Remedy
All,
Environment:
Windows Server 2008 R2
IIS 7
Mid-tier/ARS: 7.6.04
2 Mid-Tier--Load Balancer--ARS Servers.
I'm trying to get our SSO authentication setup.
The goal is to allow end users to hit the web site and have it automatically
log them in (no log in prompt).
We have the LDAP connection to
I don't know if the long week has caught up with me and this is a heavy
question for a Friday. I am just not able to figure out how to convert a
date that I am getting from another system in -MM-DD format to the
MM-DD- format that my server uses. For testing purposes I'm just pasting
the
Hi Rick,
For a Friday this might work. Since the format is always the same maybe you can
probably do a series of substring set fields in a filter to put in a temp date
(character) field and then move to your final date field. incomingdate is also
a character field.
Set field tempdate
Paul:
Tell us some more about the report you reference. Is it an Analytics report or
some other report? If so, what version of Analytics are you running?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
This was just a report using the user tool of those fields on the incident.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Friday, May 10, 2013 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Incident Transfers
**
Have you considered using web services?
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, May 10, 2013 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Converting date formats in set
Why would you need to parse or munge the data? The date/time data is
stored as a string, and the client settings determine how it is displayed.
So why would you need to do anything more than copy the field to a temp
date/time field on the destination system, which would display it in the
new
On 5/6/13, laurent matheo lm...@me.com wrote:
I just hope some guys I know at BMC will be ok after the buyout...
This could good or this could be a disaster
Usually Equity Firms / Vulture Capital takeovers end up with a lot of
asset stripping. BMC is rich pickings because they hoovered up a
Paul:
Well, for the group transfers for the ticket in your report, I'd assume this:
1.Group 1 to Group 2
2.Group 2 to Group 3
3.Group 3 to Group 4
= 3 Group Transfers, though that logic doesn't seem to hold with your test
cases.
I'm not sure offhand about your user transfers -
Thanks for the replies. Mark, I was hoping that I was missing something
obvious and wouldn't have to do so much string manipulation but I may have
to go that route. This is actually related to a previous issue I posted, my
data feed is a daily XML file exported from the other system so the file is
So where do we stand.
1. Bain might buy BMC and Compuware.
a. BMC = the great Remedy engine, ITSM and number of Mainframe
products
b. Compuware = dynaTrace (a BSM product) and a number of Mainframe
products.
2. BMC support is getting better, but maybe that is so when
Rick,
Since you're stuck with a flatfile anyway, would it be an option for you to
process that file into a Remedy-friendly format first using a scripting
language such as perl?
I've found it's much easier to deal with heavy text validation/manipulation
by sending it outside of Remedy then
That's a good idea Paul. Currently we are doing some manipulation outside of
Remedy before importing the files with the Data Import tool. We don't have
Perl available however, I'm not sure what other scripting tools I might be
able to leverage but I'll look into it. The toughest part of this is
Has anyone used this? Is it still available somewhere for download? I seem
to find links to it that gives me 'page not found' type errors.
I'm toying with the idea to publish web services from SQL 2000 that could be
consumed from a AR System 7.6.04 system, as it appears like the web services
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