Vikram, you can try attached KB as a reference and dig it down further to
resolve your problem. I trust this will help you.
Regards,
Kiran
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram
Sent: Friday, May 31, 2013
I have flushed the cache on Chrome but can still not view the button.
[Description: EOH CMYK small]
Fazila Patel
Remedy Administrator
EOH Managed Services PS
tel: +27 (10) 241 7107 | cell: +27 82 922 2322
fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za |
Hello all,
I'm coming to you after a rather big incident on my client's production
server.
Some filters create a list of users to notify of a certain action. It then
removes the current user's login name from the list. Anyhow, there was a
bug in the list that left a trailing 0 after the name
**
I have posted this on Communities also :
https://communities.bmc.com/message/326184
But I thought there might be more suggestions on the ARS List with all the
veterans here.
On Fri, May 31, 2013 at 9:36 AM, Sylvain YVON sylvain.y...@gmail.comwrote:
Hello all,
I'm coming to you after a
Very nice!
Thanks again Steve
Pete
On Thu, May 30, 2013 at 1:49 PM, Steve Kallestad st...@tabtonic.com wrote:
**
Yes on both counts Peter.
I'm also thinking that it should optionally grab login names and
auto-replace them with user001, user002 and have an options file or gui
so you don't
Hello all,
I am in the process of testing the email engine in dev but getting nowhere ..
this email engine has been off for years so few changes might have been made
java upgrades, patches etc ... which could have affected it..
I set the email engine in debugging mode but when I start the
Is there a possibility of running installation of email engine again, it seems
some supported files are missing.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Friday, May 31, 2013 7:00 PM
To: arslist@ARSLIST.ORG
Subject: email
Girish, thanks for the info. It sounds like you are describing
ITSM/Mid-tier, and I have neither. Passing the qualification to the Open
Window action is exactly where I'm getting confused. Maybe there's a
function or keyword that I'm missing that tells the AL to open the report
for the selected
Has anyone ever experienced the following problem. I have created an .ARX file
in which I am using the Remedy import tool to import data into a custom form.
I have also created a .CSV of the information as well in which it tell me it
has 19k records in the csv file. When I import using the
Dear Ladies and Gentlemen!
I am out of office till end of May!
In urgent cases please contact my colleagues from OPP.
sincerely
Johannes Riener
___
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Where the
I would suggest that you look at the first non-imported record. Make sure
it doesn't have any strange characters, too many or too few fields, there
are no unique constraints being 'broken' (GUIDs, C1 values, Unique indexes
on the form). If that doesn't work, copy the arx to a new file and delete
So much information missing it's hard to tell where to start
What version of Import tool are you using
How many records does it say it imported
If you open the arx file in a text editor, the first 3 lines are
headers...but how many rows are in the arx file itself?
On Fri, May 31, 2013 at
Hello -
I'm involved in a bit of a nightmare project.
I'll spare you most of the details, but, I'm upgrading a custom Remedy app from
4.5 to either 7.6.4 or 8.1.
It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have
new modern hardware ready to go for the
To be clear, are you keeping the custom app or going to ITSM? If going
to ITSM, the WUT won't work well for you in both 7.6.04 or 8.1.
Sent from my iPhone
On May 31, 2013, at 12:43 PM, PCB phillip.brockh...@gmail.com wrote:
Hello -
I'm involved in a bit of a nightmare project.
I'll spare
We're keeping the custom app. ITSM would not be appropriate for this project.
Thanks.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are
using.
This issue was due to the API in 7.1 are using jni layer to talk with server
and the .so files or libraries are not in the path due to which it is giving
UnsatisfiedLinkError.
/Shivdatta
From: Action Request
I have been using the client for quite some time against an 8.1 server
(still not moved to Prod) and it works well. The issue you may come across
is a Windows 7 (64 Bit) issue, but I'm told that people that have that
issue are good with marking it to run in XP Compatability mode. You of
course
Sylvain,
Approaches mentioned in the past have included making a user record named 0
(that's a zero) so it's notified rather than the Public group, or I believe
putting a filter on the AR System Email Messages form to throw an error on
submit.
Someone on this old post even mentions 00 could
We recently upgraded from 7.5 to 8.1. The user tool still works with all of
our custom apps. We also use ITSM which does not work in the User Tool.
There are certain features in the 8.1 Mid-Tier that we have used to sell the
loss of the User Tool. Some users have accepted it, others
I have seen a * do it as well.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Friday, May 31, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Idea for a protection against massive notifications ?
**
Sylvain,
Approaches
I would strongly encourage you to go with 8.1 for the AR System.
The 7.6.04 Windows client is fully compatible with and runs with full
functionality
and capability against the 8.1 server and we have many customers who use this
combination for environments or situations where there is still some
If there are other characters that can cause the issue, perhaps validating the
email field on the form minimally with a filter, something like 'Your Email
Field' LIKE %_@_%._% would help I think.
By the way, maybe I was wrong about the filter on the AR System Email Messages
form - it might not
Doug,
We are in a similar situation and we were told by BMC support that the WUT
7.6.04 client is not supported on 8.1 server. If any issues occur, that
no support is provided. Is this still a true comment, or is there a shift
in the support model, and BMC will provide support of the WUT
Fazila,
Could you take a screen shot of the portion where that button is in IE and
where it should be in Chrome and send?
Is it a regular button like the ones you create on a Remedy form? Or is it a
button on an application defined in some jar file that is being loaded on
something like
You have received many responses including one from the 'creator' which may
have answered your main question.
I would like to add something to For any development, you would want to
move to the 8.1 version of Dev Studio. You do need to remember that any
client side feature that was added since
Chris,
I can tell you that a DOS window opening every time you start Dev Studio is
NOT standard procedure, in fact, I have never seen one...so I would ask
'how did you get it in the first place' :)so I can definitively say
that yes, it's possible to get rid of it...if you can figure out how
Remember, this is Friday:
I recently tried the 4.5.2 User (and Admin) tool against an 8.1 Server, it
did not go well.
Now I will skip ahead without explaining why I even tried that.
The structures are too different. Mostly I think it is all the new ARSystem
admin forms need more recent features,
I never had this problem, but I wonder if the import tool is encountering
some sort of a end of file character in between the file and stops
processing after that, hence no error.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
A few versions back I ran into an issue where exports were missing either
the first or last record, but that's about it.
The import tool has been reliable in my experience - with both csv and arx
files.
On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote:
**
I never had
If you have something like a Notes field that is really big or has weird
chars or , in it that might give you problems.Do you get the same
problem with the .csv file?I too have always found the import tool to be
very reliable.
Teresa
From: Action Request System discussion
Hello Arslist,
I am seeking a Senior Remedy developer for an exciting full-time position
on site in NYC. Qualified candidates will have at least 5+ years of
experience using Remedy that includes all phases of the SDLC -
requirements/analysis, development, implementation, testing and
Using EXTERNAL($RequestID$) but still coming up with no match and no
contents in the report. Any help?
Drew
Soto Cano Air Base
On Fri, May 31, 2013 at 7:58 AM, Drew Shuller drew.shul...@gmail.comwrote:
Girish, thanks for the info. It sounds like you are describing
ITSM/Mid-tier, and I have
Steve,
I simply don't understand the comment you received.
Is the 8.1 environment supported? Yes -- that means you get support for any
issue
on 8.1 that occurs within that environment.
Is the 7.6.04 Windows User Tool still under support? Yes (at least that is my
understanding and the comment
Thank you Doug,
The comment was No patch, no fix and no new features will be released
past the 7.6.04 SP4 release of the BMC Remedy User. If you encounter any
issues, BMC will provide its best effort in resolving the issue. But there
will not be any patches, or new client.
To me, this sounds
Wouldn't the EXTERNAL beEXTERNAL( '1'=$RequestID$ )
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Friday, May 31, 2013 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Running a Report from the
If possible, check the import mode ( eg append, update, skipduplicate?, ..). I
am not sure how we check the import mode from import tool though.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: 31 May 2013 05:03
To:
Validate the field mappings. Look closely at your .CSV file to be sure that
all the columns line-up. If there is a carriage-return (line-feed) in any
of the text files, the import tool will see that as the start of a new
record. When it hits the next one and the fields don't line-up, it just
Abdullah;
Try this. In your .CSV file, replace any commas , with a caret ^, then
try the import. You can convert it back with a filter, once it's inside
Remedy.
Your problem is probably a comma in the data somewhere.
Happy Programming;
r
From: Action Request System discussion
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